Shutterfly

My how I wish I would have checked the reviews for Shutterfly before I spent a tremendous amount of time on their website building a photo book for my granddaughter's 10th birthday. I placed my order and paid for "Express Deliver" (what a joke!). It was noted that "Express Delivery" was "guaranteed" for the a specific date. I felt comfortable with this, thinking if they are "guaranteeing" the delivery date, they must mean it. After 4 days of no notice of shipping, I called CS and was told my project would be completed that day and shipped over night. Still no notification this morning (day of "guaranteed" delivery) The status on the website still shows "in production" and my "guaranteed" delivery date has disappeared. There is now no delivery date shown. Called CS again this morning and all they can say is it MIGHT be here Monday, two days after my granddaughter's birthday. I will NEVER use Shutterfly again. Don't advertise "guaranteed" delivery if you can't back it up. After reading other reviews, I'm now also concerned about the product quality.

I ordered tow pictures print, oh my god never expected such bad bad quality not only print is so cheap, bad color, they are even cut my picture, i have half body and full ceiling

Terrible. Never will use again. Made two orders one for over $60 and they never were delivered. Second order was ‘lost' and never provided a tracking number.

I decided to upload all 1500+ photos off my camera to make photo books. I never received them. Customer service for this company is HORRIBLE. After being disconnected 2X on chat I called. That person was able to reorder my prints for free...WAIT!?! I ALREADY PAID FOR THEM. Everyone acted like they were doing me a favor by sending the prints that I never received for "free". I was ALREADY charged for them. They did give me a $30 gift card on a $317 order though! What a JOKE! This company is totally laughable. My order using my $30 gift card will be my last.

I was repeatedly lied to about delivery dates and now my niece won't have a Christmas present. Paid TWICE for rush to get guaranteed delivery so they are also thieves!

I was a loyal customer of Shutterfly for over 10 years with hundreds of gift projects – but NO MORE. They have always had the most difficult website to operate, but I struggled and fought through it for the products - but NO MORE. Now they LIE about their advertising. I placed an order with 10 magnets for $ 1 each but they charged me full price for each. I reached out to customer service many times and never had any response. I later created an order of about $ 80, and the processing message said to order over $ 100 and get free shipping, so I increased it to over $ 100, and when I checked out they still charged me full shipping. I reached out to customer service many times and finally someone responded and said I had to have the advertising offer code for the order but it was just a processing message when ordering. I asked for refund for over-charges on both orders – but no response. I give up. I have switched to Mpix – a much easier to operate website, more product choices, a customer service that has already responded to me and corrected a problem with a refund, and better prices. Sorry Shutterfly.

Very bad service. They gave me an invalid tracking number for USPS, when I complained it was not a USPS NUMBER they said it was a UPS number. It was also a invalid UPS number. They kept insisting the tracking number was valid even as both UPS AND USPS said it was not their number. No order arrived and no way to track it. I will never use them again.

I ordered Christmas Cards on Dec. 6th. They didn't even ship until the 14th and ate not expected to arrive until Dec 21st! I won't be ordering from them again! Regardless of the "sale" prices!

I made an account on shutterfly to be able to send a loved one who lives far away pictures. I sent a few, as a test to see how long it would take for them to get there. It originally showed me a date, which was 2-3 days after I sent them. I was like wow, okay that's great. Finally a week went by, no email confirming delivery. So I went to their site to check, it still said it was sitting at a post office. I checked again a few days later, no update. I sent them an email, according to them it was "lost in transit" and they sent me the pictures to my house. When I got them, they weren't at all what I wanted printed. The prints were garbage, and 2 were cut. Now i'm having issues with my account, and all the customer service chat keeps telling me is to reset my password. I was asked to identify myself as the actual "owner" of the account, which I did immediately. Still no answers, no emails. Nothing. A word of advice, you're better off getting your prints at a local drugstore or something.

I recently ordered Christmas (December 3rd) cards and paid for expedited shipping (said December 10th) I gave it a few days past the 10th and contacted shutterfly as the tracking hadn't changed in days. They said they would refund my shipping cost. Fast forward 4 days later still no cards and the tracking still says delayed. I contacted the post office and they said they arent sure when they will arrive and they have no further information. Shutterfly is refusing to refund my money. Because "i can still get them before Christmas... yes I could still get them but the people who I would send them to will not... useless) I wouldn't do business with them again.

I order my holiday cards in November and they do not arrive until Christmas.
Three years in a row, despite my friends telling me to go elsewhere. I will not order from Shutterfly again

I created a wedding photo album for my daughter, but the price was $489 when I was finished so I did not order it but went back several times looking at their sales over the last 7 months. NOW... they are offering a 50% DISCOUNT of now a cost of $535! If it was a 50% discount, the cost should be $244.50! I understand some price increase but thats over 100%. WHAT YOU are really doing is scamming your customers by upping the price to think they are getting a deal. SHAME SHAME ON YOU SHUTTERFLY.

I ordered New Year's cards from Shutterly. In fact, I spent some time choosing a design, etc. - only to find that they came with a bunch of numbers and "ordered at Shutterfly (shutterfly.com)" printed across the middle of the back of the the card where I had planned to write messages to friends. NOWHERE ON THE WEBSITE DID IT INFORM ME AS A CONSUMER (OR SHOW ME IN PREVIEW MODE) THAT THIS WOULD BE THE CASE - THAT PART OF ORDERING FROM SHUTTERFLY IS ADVERTISING FOR THEM. When I called to protest, I was told I could send them back and get the charge removed, but they refused to agree to pay for shipping them back... not to mention the headache of getting to the P. O. and to designing a new card. I PLAN TO FIND A DIFFERENT VENDOR TO DO BUSINESS WITH NEXT TIME AND URGE YOU TO DO THE SAME.

Your site totally SUCKS $#*!! Total WASTE of time.
Impossible to get a selected photo. They want my entire photo library. Nothing has changed in years to make any part of this site better.

Once I messed up my order they fixed it free of charge and helped me upload my picture within their guidelines before i order a new blanket.

Recommending this site to everyone I know!

I ordered some photo sympathy cards I created... opened the package when it arrived and it was some else's order! Couldn't use chat to rectify problem- not available. Couldn't find phone number on Shutterly website. Finally tracked it down. Spent 20 minutes on the phone talking to the woman to rectify the problem- could not understand her. When finally, hopefully got everything straightned out, asked her where she was calling from... Guatamala! I feel bad for the lady whose order I received. I wanted to contact her and the woman from Shutterfly told me to throw the cards away and they would wait for HER to contact THEM... I'm sure she is waiting for her cards. I hope they weren't a Christmas present! Never again, Shutterfly!

Got free book offer, when you sign it disappear, doesnt tell you how many pictures u can upload for that offer, at the end, books ends up being $78. Terrible customer service as well.

I ordered graduation announcements for my brother. When I got the announcements there were NO PICTURES! The words were on the card but no pictures. I work a full time job so I gave my dad the account information and the conformation email. When he called they made him wait for almost an HOUR. Then would not let him do anything with a reorder because I was not there. I get off work at 7pm and he told them that. They lady assumed him that they would have someone to help at 7 if I called. I called at 7 and they were closed! Now I have $35+ dollars down the drain because these people are liars! WOST CUSTOMER SERVICE I HAVE EVER RECEIVED! I will NEVER shop here again! Mistakes happen but what you do about them says a lot about your company.

Another Christmas card order that will never arrived. Tracking has not updated in over a week, it is past the expected arrival date, and the company doesn't give a rats butt. Then you wait 20 minutes to speak to a representative (online chat) who types like molasses and take another 30 minutes to say "sorry can't help you (insert some lame excuse about covid) try again in a few days." And repeat that response when you wait another 20 minutes a few days later. They are just trying to ignore customers' problems long enough for them to go away.

I looked at my order history and saw that I have spent close to $600 with this company over the past few years but this is the last they will get from me. They blame covid and shipping for these issues but every other package from every other retailer I have dealt with this Christmas has come through just fine. The truth is they are cheap and use the lowest priority, crappy shipping they can to save a buck while charging you $10 to ship a few pictures. Furthermore, their promotions are always glammed up until checkout when you see that most things don't combine or one sale cancels out another. So by the time you go through the trouble of choosing pictures, possibly formatting them, choosing sizes etc etc etc you get to checkout and just accept the higher cost than expected. Garbage company, garbage policies, garbage customer service.

0/10 do not recommend

Wish I had read ALL of the bad, horrible reviews BEFORE I had ordered my photo book for my father's 80th birthday. I ordered well in advance, paid for fast shipping, kept checking on my order which continued to say "In Production". I called, they told me there was a problem and they messed up the order. They would remake it and send it as soon as they could. Customer service is AWFUL. Company is AWFUL. So disappointed, so angry and NO ONE cares at Shutterfly. After the hours I have spent making the book I have no book, no answers... COMPLETELY UNACCEPTABLE!

NEVER AGAIN. I've used other photo book places (Snap Fish, Andoramapix) and have never gotten such a poor quality product as with Shutterfly. I'm a former graphic designer with photography experience, so I know my way around photo quality and retouching. After spending hours retouching photos and creating my photo book for a gift for four people, I was so appalled and disappointed by the print quality I could have cried. Photos were dark and looked like them came from some crappy disposable camera rather than high-resolution photos from a high-end camera.

The paper quality was horrible, too. Rough and drab. I spent $200 dollars on something that looks like it came out of a high school print shop. From the 90s.

But good luck actually being to file a complaint or to chat with a customer service rep. The chat constantly says they're busy and to "try again later." Really?

Andoramapix is a little pricey, but well worth it if you truly want high-quality photo books. What a freaking SHAM this place is. I'm so angry over the horrible quality!

I have used this company for ten years without an issue but recently - maybe since covid - it seems perhaps they had some layoffs or new management or something but the customer service went from a B+ to a solid F. My cards took over a month to deliver and still have not arrived. When i ordered it promised them in 9 days. When I attempted to call to find out the issue, the hold time was 200 minutes. I spent 3 different times on the chat waiting for 20-40 minutes only to be told to first wait until after Christmas to complain - never mind my cards were due the 9th. And then when they still had not arrived by new years I was told I'd get a refund. Never received it or any confirmation. The agents seem like they could be bots I can't tell honestly. They kept repeating the same thing but I never got any real info or evidence of a refund or the refund at all. This company is honestly heading to the better business bureau if they don't make some serious improvements in their customer service. They have lost me forever as a customer and management ought to be ashamed of themselves for letting it get so bad.

Our fourth time ordering. This time around we purchased two 4x6 and one 5x7. Fourteen days later and still no pictures. The tracking number they gave us is not valid.