ShuttleWizard

I like having a scheduled, reserved private ride from the airport, as opposed to ride shares, on demand taxis or shuttles, as I often have to make a meeting in an unreasonable amount of time. I booked with shuttle wizard in Nashville, confirmed my reservation several times but still did not have a ride when I needed it. The driver's number I was told to contact went straight to voicemail. The dispatch operator tried to be helpful but still no call from the driver and still no ride. Ultimately, they sent sent a different driver (which was clearly a Lyft driver) 35 minutes after my scheduled time, and I paid far more than had I just waited gotten a taxi. A taxi would have also gotten me to my destination about 20 minutes faster (and on time). My feedback to the company regarding this was met with nothing more than an apology. Very annoying.

It was super easy making the reservation. I had to change it and it worked perfectly. The dispatcher was pleasant and professional. The driver in Tampa, Javier, was on time and we received the text when he was 5 mins away. Perfect!

Used this service to get us from Sacramento to SFO, and again for the return back to Sacramento. The same driver was used on both runs, and he was very friendly and on time. After delivering us to SFO, he told us he would be the return driver also, and he volunteered his personal cell phone number. We used it for the return drive, and using his cell phone made it much easier to find each other at this large, international airport.

The service was most satisfying when it came to getting picked up from the airport and the return trip. The driver is so hospitable. I would not consider going through anyone else.

I paid $90 round trip from the Nashville airport to a hotel downtown.An Uber driver picked us up on the way to the hotel, he didn't seem to be aware of the shuttle wizard company.On the way back a lift driver shows up and he told me that he had just received the lift request about a minute before he arrived.He was told by the person calling him that her "client" was ready.The lift driver told us that the cost of his lift would have been $9.00. Although our driver was nice, Keep in mind, Lift doesn't necessarily screen their drivers, etc. Basically Shuttle Wizard made a profit of about $36.00 on us each way, so $72.00. Which means I paid them $72.00 to call Uber and Lift which I could have done on my own and earned points! Our Lift driver said that he will be reporting them as it is a liability issue for both Lift and Uber. Oh! AND one more thing... On the Shuttle Wizard contract, it says that "their drivers"(in reality Uber and Lift) will only wait 30 minutes at the airport and you will be charged additional $15 for every 30 minutes afterwards. Anyway,,, buyer beware!

We were a party of 2 going from LAX to our hotel in LA. Followed all their instructions precisely on where to wait and 40 plus minutes later and after numerous phone calls and texts they gave up trying to find us, even though we were where they told us to be! We also gave them our descriptions, what we were wearing and went into detail about our location, twice. They then sent another driver, 5 more minutes we were told, after 20 minutes and more phone calls we eventually met up with driver, we had 4 bags, which we told them we had when booking ride. Drivers comment was "you should of got a van" after squeezing bags in trunk and onto seats and jamming ourselves in for a cramped ride we finally got to our hotel, we had pre-paid the fare and tip but driver appeared to be expecting another tip, didn't happen. Not the best introduction to LA and we thought supporting the locals was good but next time we will be using the FREE hotel shuttle. We should of read all of the reviews and not just the recent, where there were a couple of good ones, the majority are BAD. Would not recommend at all and as a first time visitor from overseas this was disappointing, to say the least. Not a great welcome.

In August, I reserved 3 x 10 person shuttles with room for 1 piece of luggage per person. The day before the trip, I received a voluntary phone call from the company confirming this information. The following morning at 5:45am, however, a single shuttle arrived that held 30 people but NO luggage. We squeezed in and sat uncomfortably on our luggage for the 1.5 hour trip. ShuttleWizard would not explain why the change occurred. I paid $875 per shuttle = $2,625. When I tried to request reimbursement for the money I overpaid, they said they'd look into it and get back to me. Instead, ShuttleWizard blocked my follow-up phone calls, including 1 as recently as today, 10/18. There's no explanation for charging the same amount per person for 3 x 10 person shuttles as for 1 x 30 person shuttle. The fixed costs are the same. The fuel amount and cost are essentially the same for each of the 3 x 10 person shuttles as the single 30 person shuttle. Driver's salaries are the same regardless of the capacity of the shuttle - 3 vs 1. Wear and tear on the vehicles is no different regardless of the capacity of the shuttle. But, the most egregious issue is the inconvenience they created by not sending a shuttle with room for luggage, my request that they knew and confirmed several times including the day before the trip. I wish I had read the other reviews of this company before I booked with them. Never again. I'd rather walk.

I scheduled a pickup to go to the airport. It was a very early flight so I scheduled in advance with shuttlewizard. I received confirmation and a driver assignment so I thought I was in good shape.

ShuttleWizard cancelled my pickup and had the driver pick someone else up instead. I know this because the confirmation gave me the drivers cell phone number and when I called to see where he was he said the trip was cancelled and he was picking up another customer. Turns out just before pickup they sent an email, which I hadn't seen because I was at the front of the hotel waiting for the driver.

I could not get an uber or a lyft in time because it was 50 minutes outside of boston and no drivers were accepting my rides at 3:30 AM. Luckily someone I had met for the first time at the hotel happened to be leaving shortly after me and I caught them in the lobby and they had other transportation so I was able to get a ride from them. I got to the gate with about 5 minutes to spare, and just barely made my flight only because I was lucky.

Do not depend on this company!

My Credit Card was charged $290.00 for transportation for 2 persons from Rochester, NH to Manchester Regional Airport on Sept 16,2021 with pickup@12:30pm. A cancellation email was delivered to us@3:43AM. We checked our e-mail@8:00AM. We had 4 large suitcases and 2 carry-ones. My husband is 88 years old; I am 81 yrs old. It created a very stressful situation for us and do not plan on using this service again.It took 5 days for our refund to show up in our account. THINK TWICE FOLKS BEFORE RELYING ON THIS COMPANY!

They called me less then 24 hours before my airport trip and demanded I upgrade to an suv for an additional 400 dollars or they would cancel my trip. Avoid. It's a scam

I am a Shuttle Wizard Driver from Pittsburgh Pa., and I see some very bad reviews in here. I am going to give myself a 5 Star Review, because not only am I ALWAYS on time, I am ALWAYS early for a pick up. I ALWAYS have a clean car, I am ALWAYS courteous and attentive to customer needs, and I USUALLY provide complimentary snacks and beverages. I NEVER ask for a tip! A service like this is only as good as the dedication of the driver, and I provide "Old School" dependable service to my riders. So if you ever come to, or leave Pittsburgh and need airport shuttle service, ask for Donald B., and I will give you a 5 star ride... GUARANTEED!
P.S. I just bought a new 2018 Subaru Impreza AWD, so winter driving is no problem. Thanks for reading.

WARNING! Stay far away from these people and check out the online reviews of their services before you book with them... I booked a car with this company, but forgot to check the reviews first... BIG MISTAKE! They have almost 100% bad reviews in the NY area; I called back to cancel the reservation a few hours later; they were SO rude and arrogant; I asked for a cancellation confirmation number, or the name of the person that was handling the cancellation, or an email confirming the cancellation... NO, NO, NO; it's their way of punishing you for cancelling; the secretary who I spoke to refused for almost 5 minutes to give me her name; she finally gave it to me at the end; I have never seen such poor customer service on top of such bad reviews for the company in general; the Better Business Bureau should be taking a look at them and that's next on my list, filing a complaint with them... thank god I never got into one of their cars! BEWARE... it seems that this company has a lot to hide...

Was let down for both journeys and did not receive a cancellation email that they claim they have sent. Very unhelpful.

I planned on shuttling my family to and from JFK for a real estate purchasing trip but just cancelled the return trip from JFK and will be using another mode of transportation to get back to our place when the trip ends. We were booked for an early day flight out of JFK to seattle, and barely had the time to get through security and board which gave us no time to grab a meal before the very spartan direct flights due to the covid precautions which only served water and crackers on a non stop flight Our flight was scheduled for an 830 takeoff we scheduled our pickup for 520 am which should have given us ample time for a quick bite before boarding but we were unable to find anything quick to eat and make it to the gate and enduring a 5.5 hour trip once we got to the hotel at our destination my wife started talking nonsensically and was showing signs of dehydration we wound up having to call for a paramedic and she is still recovering now. The driver was riding on a spare tire the entire time so the trip took twice as long because they couldn't drive 55 MPH on the spare the driver barely did above 40mph almost the whole way on the highway and even stopped once in the middle of the trip to check the spare costing even more time which added 45 minutes to the time needed to get to the airport. The only plus was that the driver came a little earlier than expected and called us, but that driver was a contractor working for Uber and Carmel at the same time so I don't know who the hell I was dealing with. Or why they couldn't send the right vehicle or a safely functioning one.

I canceled a booking 6 weeks out and they charged me a $20 cancelation fee. It was scheduled the previous day.

Driver no-show—cost us an extra $200 to park our car at the airport last minute. Super disappointed.

THE WORST! No stars. Negative ones if I could. I am a 60 year old world traveler and this is the worst service I have ever experienced with Everyday Ride in San Diego I booked through ShuttleWizard. They subcontract non English speaking unprofessional Uber drivers, present themselves as "professional drivers in private cars" and charge you 4 times the Uber rate. I was yelled at, insisted I was someone I was not, had my luggage thrown into the trunk and they could not remember my first or last name. I had to block their number because they continued to harass me and call me a racist and prejudiced (like it was routine standard line). Use Uber drivers and charge you 4 times the Uber rate who ARE NOT LEGALLY ALLOWED airport curb pick up access like taxis and regular shuttles because they are private cars. Have to walk upstairs and another 300 ft (length of 2 football fields) to "GO TO" the car when MUCH CHEAPER authorized taxis and much cheaper private service professional drivers were right outside the baggage pick up area. Were a half hour late and told me I "did not follow" their instructions and was accused of being a racist. This service is a JOKE and is operated by rude, abusive, unprofessional, non-English speaking people and frauds who cannot remember your first or last name and never heard of customer satisfaction. Customers exist to SERVE them and their inflated non-English speaking uncouth entitled egos. I would give them a negative million stars if I could. You would have a better time or experience walking with your luggage to the airport or hitching a ride on the freeway. If I could use one word to describe this service, I would use "joke."