Sigma Beauty

I have been a loyal international sigma customer for many years, purchased many things from them and I wait months every year for their world wide free shipping events, as this is the only way I can avoid the exorbitant international shipping fee. In a all the years I have purchased from them NEVER before have I been charged past what I paid from my purchase on the site. So imagine my shock and anger after receiving a call telling me that not only will I have to pay again, the amount is more than DOUBLE what I would have paid for expediated shipping. When I contacted their customer services, they gave me a rote run around that this was their policy and that it was a duty fee, etc, etc. If this is the case, why was this the FIRST time this has happened in the FOUR years I have been a customer. Had I known from the first purchase years ago that this is what would happen, I would never again have purchased from them.
What was the point of me waiting for their free ww shipping event? The whole reason I would anxiously wait is so I can enjoy some savings on products I love. What would be the point of me waiting for ANY of their sales event, EVER? To say I am upset is an understatement. I have always loved Sigma products, and can't count the number of times I have recommended them to my friends, but this is it for me. I will not be purchasing anymore Sigma products, if whatever deal /sale I want to enjoy will not only be negated by shipping, but actually cost me more in the end. I also will stop recommending their products.

First of all company doesn't have a phone number. Placed an order (on a Friday) but didn't receive confirmation despite the funds been taken out of my account. Emailed and had to way 3 business days for a response which I thought they would have fixed after advising me of a glitch in the system. Asked them for tracking ID. Had to wait another 3 business days for response then they respond with we refunded the money today all our brushes are out of stock. Because of the usd to aud conversion rate for that day I ended up loosing $40 when they simply should of emailed me and asked if I wanted a refund or a store credit to get other brushes or to wait until they are in stock again. I then places the exact same order again after creating another account and surprise surprise all in stock still. Re contacted them and asked for priority shipping on my new order (I figured that I pretty much paid for it anyway with the $40 they stuffed me around with). I get a response in three business days that's sarcastic which links me to a conversion rate website as if I'm somehow uneducated about the difference in currency - even though it was their fault to begin with to rerund me without communication. I have asked for a phone number several times to sort this out as I can't keep waiting 3 business days inbetween responses. Each time I've asked they have replied to the rest of the email and not that part. Sent an email two weeks ago just asking for a phone number and no response! Website is a scam, customer service is a joke, prices are too high and seriously not worth the drama! Next time I'll be purchasing my sigma brushes through the Sephora website rather then directly through them

Beware of Sigma Beauty: A Customer Service Nightmare

Review:

I feel compelled to share my harrowing experience with Sigma Beauty's customer service to warn consumers around the world about the abysmal treatment I received. As someone who values quality products and exceptional customer service, my encounter with Sigma Beauty has left me utterly disappointed and frustrated.

From the very beginning, my interaction with Sigma Beauty was marred by issues. I encountered significant difficulties trying to sign in with my email, receiving an error message claiming my email did not exist in their system. This initial setback should have been an indication of the lack of attention to detail and proper customer care that I was about to experience.

After a lengthy wait, my package finally arrived, but to my dismay, it was missing two out of the seven items I had ordered. Hoping for a quick resolution, I contacted their customer service via email, only to be met with condescension and disbelief. The audacity of their response claiming that their shipping department had thoroughly checked and scanned each item before shipping out, as if I were dishonestly claiming missing items, was both infuriating and insulting.

Although they promised a full refund for the missing items, it does little to alleviate the immense inconvenience and dissatisfaction caused by this experience. Adding insult to injury, I discovered that I was charged an exorbitant $6.27 USD for a travel cup, but their refund amounted to a mere $3.75 USD. This blatant discrepancy highlights their lack of transparency and disregard for fair pricing practices.

It is clear that Sigma Beauty fails to appreciate the importance of customer satisfaction and respect. Their customer service department's dismissive attitude, inadequate resolutions, and unprofessional conduct have left a lasting negative impression. As a result, I urge consumers worldwide to exercise caution when considering purchasing from Sigma Beauty.

I, for one, have vowed never to make another purchase from Sigma Beauty and will make it a point to share my dreadful experience with friends, family, and anyone willing to listen. It is my sincere hope that this review serves as a warning to potential customers, preventing them from enduring the same frustration and disappointment I experienced.

In conclusion, Sigma Beauty's customer service is nothing short of a nightmare. With their lack of appreciation for customers and their unwillingness to address concerns in a satisfactory manner, it is clear that their reputation as a reliable brand is in jeopardy. Choose wisely and consider alternatives that prioritize customer satisfaction and integrity.