Signals

Whatever you find in their catalogs, you can get much cheaper elsewhere. Although they have very unique stuff, it probably can be found on Amazon for half the price. An example is a 1945 Christmas catalog. They wanted $20. Shipping is $10! You can find coupons but it's only 10% off. I found this same 1945 catalog through Walmart online for only $13, free shipping. Walmart will have this for me within the week. Signals takes 2 to 3 WEEKS. When you need something, you need to contact them directly and when you do get them, they are out of India or something like that. A call center outside of the USA. Signals was ok when this was the way we ordered but after COVID, there is just too much competition with companies that can get exactly what these places send to you. Their shipping is outrageous.

Would not apply free shipping if you use any other offer. Customer service is a joke. They actually said they are trained to say you cannot talk to anyone else and you cannot get free shipping if you apply any other discounts. So much for the illusion of a benevolent Public non profit.

I live in Oshkosh, WI and item arrived in Oshkosh on Wed, Dec 21 and was marked as out for delivery by end of day. It never arrived. Now on Fri, Dec 23rd I get a tracking update that my package is in Tulsa, OK. No way the package will arrive by Christmas. I call Signals to make a reasonable request to get the shipping charge removed from my order. They cannot do that. Only option I am presented with is to receive the order and then return it. We will be out of the country when the package is now due to arrive. No other options given. So, in the course of my conversation with the CSR I went from a customer who wanted a shipping charge removed because of a shipping mistake (why should I pay for that kind of service?) to a former customer who will now have to return the order which will arrive when I'm out of the country.

Terrible customer service experience! Stay away!

I have received Signals catalogs for years and always thought they had cool stuff. I've never ordered from them until recently. I ordered a solar system glass ball that sits on a lighted base (I love space!) and within a few days 3 of the 6 LED lights in the base flickered and went out. I e-mailed Signals (twice) about this issue and never heard a word from them. I had also ordered a solar yard stake that only worked for a few days (it sits on my deck and gets sun all day), so I changed the battery and discovered that one of the wires inside the battery case was disconnected (no wonder it stopped working!) I have written 2 negative reviews of these items on the Signals website and guess what? They won't print them. They only print the 5 star reviews. Lesson learned (the hard way!)

Horrible service. I ordered 2 items that were to be personalized and told it would take 2 weeks for delivery. I received the first item and then called to check on the second and was told that it was out of stock and no longer available. Not only was I not notified but then they had the audacity to tell me that if I wanted a refund on the first item that I had to contact the vendor directly. I am sorry but I ordered this item through signals, they were very quick to take my money and when there was an issue wanted me to handle with their vendor myself! Horrible. Will never order from them again.

Called my order in so I could ask questions. What a waste of time. First they have the worst phone system ever. I spoke to 4 representatives and it was the same on all of them (I spoke to many other catalogs the same day with no problem, there is no issue with my phone). It sounded like the reps were at home with kids running around in the background so their focus was not on my call. I had to repeat myself over and over. There was also a language barrier. Their English was minimal so that also made it difficult. Signals doesn't care about their customers, they just want you to sign up to be on some special level so you can get discounts but those discounts will cost you $14.95 a month! They overcharge you to begin with, many of the items I was ordering I found on Amazon for much cheaper without those astronomical shipping charges. If you're looking for stress then this is the company for you. But if you get your fill of stress from work and home then stay away!

After i received the item was not like the description on the magazine i have to return it paying 50 dollars after received the money back they took another 40 dollars according to them because the shipping i order many item from other company never got charge for shipping when return this is a rip off the lady over the phone was very rude,

Never ever order from this company. I signed up for the rewards program and decided to cancel within 30 days. I am now on my 4th month of asking them to cancel this rewards and every month they keep billing my credit card and stealing money from me.

I will never order from them again and I recommend no one else have anything to do with them.

Over the past 2 months, I have emailed twice and called customer service 3 times about a refund. First off, the nightmare about calling customer service is true; expect to be on hold for at least 30 to 45 minutes. Second, customer service is just going to tell you whatever to get you off the phone. Their stories change just to get you off the phone.
It's not worth it. It doesn't matter how cute the item is, you will regret buying from them!
****update 6/25/22
Never got the refund they said they would send. I have not tried to purchase anything else because of the bad experience.
I get paper catalogs in the mail and chuck them straight into the recycle bin. Sometimes I use them to light the charcoal in the grill. That's about all they are good for.

Ordered a birthday gift... got order confirmation. And plenty of emails to intice another order but nothing about my order. Got on chat line and they cancelled my order. Said it was because my card was declined... which happens no where else... I asked why I never notified of my cancellation... of course the answer was... don't know... so now I was left high and dry for a birthday gift! I will never use this company and I pass along my story!

Early December I ordered 3 lanterns for Christmas presents. When purchasing 3 you get a reduced price. A few weeks later I was notified one was back ordered. It would not be in before Christmas. I was charged for 2 at the reduced price. After Christmas the third one I wanted came in. I called to order it asking for the reduced price, and the woman for Signals said no and got very snotty with me. I felt for all the inconvenienced caused me for not a having that item before Christmas, they would honor the original reduced price. I told her forget it. No longer wanted to give them my service. And on top of that, noticed on my credit card statement I was enrolled in some Signals membership at $15.77 a month that I did not authorize. Very sad to me because I love the products in the Catalogue. With Amazon being their biggest competition, I would think they would try harder to compete.

In catalog #20CZ*******, page 5 there are pillows shown with an American reference and directly below it another pillow that has Boo written on it. As I was looking thru the magazine and came across this display I was instantly insulted that this was done. I had no desire to peruse the magazine past page 5 and put it immediately in the thrash. Remove me from your mailing list immediately..

Signal offered free shipping with vip membership. But shipping charge still added to bill. Turns out free shipping is a reimbursement that requires user to go on separate website, complete reimbursement submission form, and provide proof of purchase in the form of an electronic or hard copy of invoice. Week later, still no reimbursement. Also cancelling VIP membership cannot be done online and requires calling a secret phone number *******673. Recoding on phone says reimbursements are delayed by covid. (I can understand product delivery being delayed, but how does covid effect an electronic credit that should have been applied to original invoice?!?) Finally, one of three items ordered was missing from package. To be fair, other two items in order were satisfactory and as described. So I gave them better than one star.

Ordered an item and waited 16 days.no tracing but told me still sitting in warehouse
Csr not helpful at all. Tracing system is totally useless. Bix arrived! WRONG ITEM!
Totally done with Signals. Now returning box, thx for nothing customer service service reps!

Sister ordered a personalized gift to be delivered before Christmas. Never made it and claimed it would be weeks before being sent out. Said they would reroute to our house at a different address, but then they claimed it was delivered on the 29th when no one was at the original location any longer. The neighbor didn't see it either (hidden doors from street) so thinking it was taken back by fedex delivery person. Can't get her money back. Signals is not only unreliable but dishonest. What a scam!

I purchased a gift. Took about two weeks to get it. Very cute so I purchased a second one. I realized after purchase I wouldn't get it in time. At the same time my daughter found the item on Amazon for $10 less and would arrive the next day! So I canceled my order. Maybe a 5 minute window between ordering and canceling. Signals emailed back hours later that they cannot cancel order because it was already shipping! Really?! That fast?! Said not to refuse package because there wouldn't be tracking. I can return it but there's an $8.95 return fee plus shipping! I ordered yesterday but have not gotten a shipped email, even though they said it was in their shipping dept., 24 hours now! In the mean time, I get at least 2 emails a day trying to get me to purchase! Never again!

I placed an order with signals online. I joined the Signals VIP Club because you get free shipping. When I rec'd my items I had been charged shipping $14.99 (outregeously high for ground shipping). I called customer service. They said to receive free shipping I would have to file a "rebate claim" and a copy of my "proof of purchase". What a scam! Either you offer free shipping or you don't! Customers should not have to jump through hoops to get a free shipping that is offered.

In early April I mailed in an order for a book, and enclosed a check. Four days later the check was cashed by Signals at Huntington Bank. A month later and still no book I began calling. Said they never received my order. They had to get it if they got and cashed check. Customer Service was horrible, horrible. Always a different person who didn't know about the issue. All said they can't send the book until they find the order, can't refund my money until they found order. My bank contacted their bank, which was no help. This is insanity. They keep my money and I don't get the book until they find the order which is obviously lost or destroyed. Ludicrous!

Ordered stepping stones for the garden... first order, only half showed up... stupidly ordered more, thinking they would show. No order confirmation, no shipping notice, no tracking info on second order. Wrote them... no response after 2 weeks... finally they sent rest of the first order... only got half the second order. Filed claim with paypal - they ( signals) wanted me to return items for refund... I couldn't return since I only got half of them. Contacted my bank and got VISA refund. Never shopping with them again. BEWARE they have many other catalogs from the same company under other names... look at the mailing address in Ohio!

BEWARE! SmartLabel needed to return a defective item says "No Postage Necessary" but fine print on return form says you will need to pay to have item shipped back. Shipping label says that will cost $8.95 which Signals will charge to your credit card. If you choose to accept an exchange, you will also have to pay for shipping again. Crappy policy for sure!

Today I received a t-shirt I ordered from Signals. It arrived looking as though it had been worn and washed, and the lettering is worn nearly completely off. I paid for a new item, which was to be a gift for my sister. I paid for rush delivery. Now the Signals customer service says they can't replace the t-shirt until they receive this one back from me, and it will take "4 to 6 weeks" to get another. I haven't seen my sister in 3 years and will only see her for 2 days next week. Now I have no gift to give her because Signals sent me a dirty, worn out used nasty item! I will have to buy something else from a local store, and I live in a small town with limited options. I'm so angry and upset! DO NOT BUY ANYTHING FROM SIGNALS!

I ordered three items over a month ago. I received on of them promptly, three masks for $22.45. The other two items were continually on backorder and were meant as Christmas presents so I canceled those and bought them on Amazon. I was charged $16.99 for shipping for three masks that I could have shipped for about 5 bucks. I went back and forth with customer service and the agreed to refund me $5.00 which was never credited back to my account. So with tax, I paid $42.60 for three masks. There also doesn't appear to be a way to go over customer services head. If you ever receive a Signals catalogue and see something you like, go to Amazon. They likely have it and their CS is much better.

I purchased a set of cotton PJs. They were described as luxurious. The fabric was extremely thin,,, see through when held up to the light. I ordered size XL because I wanted roomy PJs to lounge in. My size 8 daughter MIGHT have fit into them. The PJS were not cheap...$54 for the set... so I expected decent quality. They were made in India and reeked of some sort of chemical used in manufacturing (or maybe in killing insects? I returned them yesterday. I will see how they handle my refund. (of course, I had to pay $9 to return them)
I will not look at any catalogs from Signals again and I urge you not to bother purchasing items from them.
Nancy Short