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Signals has a rating of 1.3 stars from 82 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Signals most frequently mention customer service, credit card, and free shipping problems. Signals ranks 212th among Personalized Gifts sites.
Re Order #6483861 placed 8/17. I was charged $78.75 for something sent to an incorrect address and not received; I tried to resolve the issue with Signals' Customer Service but was rudely dismissed. I called back; spoke to manager Nica who assurred me another cardigan would be sent the next day and would arrive in 5-7 buisiness days. That was 20 days ago, but no cardigan.
I'm waited 35 minutes to order on the phone but no one ever came on the line. So I made the great error of ordering online. When I did that and submitted the order somehow my order item number got changed. So I ended up paying over $50 for something I didn't even want. When I ask them to do something about it on a chat line I was told that I would have to wait a couple of hours and then change it. So I guess I'm going to wait a couple hours and see if we can get it fixed. If not I'm going to send it back and they're going to pay me my return fee, my shipping fee, my taxes, and everything else I had to pay to get this wrong order! When I tried to fix it on the chat line, the girl I talk to seem to think because I made it online and that I must have done something wrong. To compound the problem, I have not gotten an order number from them and can't do anything with out the order number! So I imagine this is all screwed up and nobody's going to do anything about it. I will contact my Discover card and see how much trouble I will have trying to my money back through them. I magine this will work out OK but I'm not sure. Discover has been very good with me but I don't know how difficult it is to work a fraud claim with them. I guess if I get the item I'll keep it and then do the fraud and see what happens. If Signals wants this back they're going to have to send me a box for return shipping with a return ticket on it and then they can have it back! And of course they give me a low credibility rating because I don't have pictures of anything because they've not sent me a receipt yet!
Tip for consumers:
Phone orders only! And plan to wait hours to speak to anyone!
Products used:
Craft...if I eve receive it
My package is lost and they will do nothing. No refund, no new one sent. Nothing. I can't believe they are still in business
Tip for consumers:
Don’t use
Products used:
Windchime
Avoid using Signals, Signals Plus, Wireless, What on Earth, Catalog Classics, Bas Bleu, And Acorn catalogs unless you don't care when you are to receive the goods or their condition.
Refused to cancel my order and save me the shipping after they change the size when I checked out. I dont recommend them.
I ordered one item, they sent another. I ordered several items. Most is junk. Don't buy from them, you will regret it.
Made purchase 10 days ago no contact. Tried canceling was told no it was in warehouse. No tracking, nada!
Tip for consumers:
BEWARE
Products used:
None never got
Glaciers move faster than these jacktards. I have no idea how they stay in business. Avoid like the plague
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