• Signs.com

Signs.com

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Overview

Signs.com has a rating of 4.6 stars from 346 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Signs.com most frequently mention customer service, high quality, and design team. Signs.com ranks 6th among Signs sites.

  • Service
    66
  • Value
    65
  • Shipping
    66
  • Quality
    64

This company does not typically respond to reviews

Positive reviews (last 12 months): 95.2%
Positive
20
Neutral
0
Negative
1
111
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How would you rate Signs.com?
Top Positive Review

“TERRIFIC SERVICE!”

Beth M.
8/1/24

I am a SIgns.com convert! I recently needed to turn around banners very quickly for an event and Signs.com came through for me--- the quality of my banner is excellent and the print job is vibrant and beautiful. I will never go back to my old vendor! Highly recommend!

Top Critical Review

“Would give 0 starts if I could”

Nicole W.
9/25/24

The absolute worst experience with any printing company I've ever dealt with. 20 days and I still have nothing to order because their manager changed my accepted proofs to something completely unrecognizable from my brand. Many days later and no closer to placing an order than the first day and I decided to take the loss and cancel the whole thing. Over 2 dozen emails, 20 minutes on a chat, followed by an unproductive phone call and still no resolution. They can keep my $20 for the design, I have no doubt whatsoever that my products would have arrived with the either the incorrect artwork or the wrong item.

Reviews (346)

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customer service (46)
Thumbnail of user andrewg465
1 review
0 helpful votes
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November 15th, 2019

Loved it and pretty surprised it was only 20-30 dollars for a very well done sign. Only concern is that when I ordered it to be aluminum, I thought it would be somewhat like a street sign. But when I got it it is almost like wood, or like a dry erase board. So I'm a little confused about the aluminum factor. I'm pretty sure though that it will still work for me.

Thumbnail of user patrickh124
2 reviews
0 helpful votes
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May 6th, 2021

A dear friend of my wife is retiring after 35 years of teaching. My wife is arranging an outdoor ceremony and wanted a banner made. Never having done this online, I google and came upon Signs.com. While they have templates that could be used or tools for designing your own, I created what my wife wanted external to Signs.com as a PDF. I uploaded it to Signs.com, selected the size (8' x 3'), options and placed the order. It arrived about a week later. I have to say, the specific colors I had selected were vibrantly replicated as was the entire complex image I uploaded. The entire banner is of excellent quality with grommets interspaced throughout all sides with a perfect hem around the border. Selecting Signs.com to produce this banner was one of the best decisions I've ever made, especially since my wife is so pleased with the outcome.

Products used:
Banner

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Value
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Quality
Thumbnail of user davidh2550
1 review
0 helpful votes
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October 16th, 2019

I ordered a small sign to display at parks and other locations to announce what I am doing. Signs.com sent me just what I needed, and even with postage, it was cheaper than I could find locally. Great job!

Thumbnail of user thomasp546
1 review
0 helpful votes
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December 11th, 2019

Having done business with Signs.com many times - we can appreciate the consistency of quality, customer service and technical support that the design team provides. Pricing is very competitive and the production time is lightning fast. They offer a great product for a great price and we intend to continue doing business with them for a long time...

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Quality
Thumbnail of user annb441
1 review
0 helpful votes
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August 27th, 2019

Went above and beyond making sure it was just right. Great communication, great to work with! Loved that they sent mock up fir me to see first. I wasn't sure how to fit sign in space I had but she took the time to figure all that out for me.

Thumbnail of user kaseyg19
1 review
0 helpful votes
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March 28th, 2020

The sign design is great. It arrived damaged and customer service replied almost immediately and assured me they would reprint the sign and send it out directly. I highly recommend Signs.com for quality and customer service!

Thumbnail of user michels82
1 review
2 helpful votes
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October 5th, 2021

I ordered signs from this company for a trade show. The signs were delivered on time, but not the hardware required to mount the signs to the floor plate. I've called the company several times. They have refused to help me and refused to send the hardware required to stand the signs up. As a result we went to a trade show with no signs. It's been weeks later and several phone calls and they still refuse to correct their mistakes. Avoid this company. Their pricing isn't better than any other sign company and their customer service is horrible.

Tip for consumers:
Do not use this site!

Products used:
Feather banners

Service
Value
Shipping
Returns
Quality
Thumbnail of user nathand594
2 reviews
0 helpful votes
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February 6th, 2023

Over the past couple weeks, I have been on the live chat with multiple different representatives.I submitted a design that got flagged for not meeting requirements and when I went back to my design, I found none of the issues that they raised. The lettering must be a minimum of 1/2" tall whereas mine are 3/4" tall. The line strokes must be a minimum of.0375" thick whereas mine are over twice as thick as their minimum requirement. When communicating this issue to a representative for over an hour, they abruptly closed the chat window without any kind of suggestion or resolution to the "issues" that they raised. The representatives' name was Ivan Khile and I am extremely disappointed with the customer service I received from him.

Products used:
Vinyl Sticker

Service
Value
Thumbnail of user santiagof18
1 review
0 helpful votes
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December 27th, 2019

I appreciated the fast processing. I would have given a 5 start logo but there seems to be some deficiencies on reviewing the final product for quality. There was a very noticeable white mark due to a scratch in one of the logos. It is clear that the logo was printed on top of that scratch pre-existing in the background material (see Stagewood Entertainment Foundation Logo - Left on the middle line). Either it was dismissed assuming we wouldnt notice, or the final product was not reviewed at all for quality control.

Thumbnail of user pastorh3
1 review
0 helpful votes
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August 23rd, 2019

I've used several other companies online before and found this one from a search. After comparing prices and delivery details I decided to give them a try. The service was superior and the quality was excellent. So much so, that I ordered another sign from them.

Thumbnail of user aselaj
1 review
2 helpful votes
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May 13th, 2020

It advertise as next day printing but took two days to print and two days to ship even after we pay for overnight shipping. They should change their turnaround time if they can't do next day production.

Thumbnail of user markg1402
1 review
0 helpful votes
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April 16th, 2020

Excellent service in making a 2' x 4' metal sign with company logo and additional text for a client. I sent a copy of the logo to designer Felipe who responded immediately to my several color revision requests. Final product shipped very quickly (even during Covid-19 pandemic) and was very well packaged. I was very pleased with final sign and my client loves it! Thank you.

Thumbnail of user julian57
1 review
0 helpful votes
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April 30th, 2019

I ordered a banner for my glass art business to use at shows. I needed it in time for a show I had coming up, and my banner came extremely quick! The banner is clean and crisp. The colors are true to my original design. I'm super happy with my banner and will definitely be coming back to signs.com to give them my business.

Thumbnail of user williams1994
1 review
0 helpful votes
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December 17th, 2019

Overall I'm quite pleased with the quality of the vinyl. The shipping was super quick and the packaging was top notch. I only have one small issue with a letter that's missing from one of the signs (I ordered 4) but I have no doubt that this will be taken care of.

Products used:
Vehicle graphics

Service
Value
Shipping
Quality
Thumbnail of user lorih373
1 review
0 helpful votes
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May 27th, 2020

I will definitely use signs.com again. My first purchase/experience was great. I was able to create exactly what I wanted online and place my order. I made a mistake on my order and called customer service. They corrected it immediately, without delaying my delivery date.

Thumbnail of user carrier112
1 review
0 helpful votes
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January 25th, 2020

We love the way our logo printed. The colors are bright and great quality. The only disappointment is that the decal is slightly foggy to see through at night and even though it is clear you can see that there is a sticker on the car. That's just my OCD maybe... We do plan on ordering more for our other vehicles and the ordering process is easy. Thanks again!

Thumbnail of user angeliar7
1 review
0 helpful votes
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September 9th, 2019

I found the online design features for my 8' X 10' Step and Repeat Backdrop to be more than I expected. I was able to design exactly what I wanted. The Backdrop arrived quickly with it's own frame. The quality of the fabric was excellent and the product exactly as I had designed. Very Happy.

Products used:
Step and Repeat Backdrop

Service
Value
Shipping
Quality
Thumbnail of user kenp484
1 review
0 helpful votes
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February 2nd, 2022

The signs are not what I ordered. I ordered 2 sided signs but recieved signs that had the same statement twice. The website used for ordering is abysmal and was not working properly when I placed my order. The signs took a month to be delivered.

Tip for consumers:
Don't, fina another site or go to a trophy shop

Products used:
None

Service
Value
Shipping
Quality
Thumbnail of user laurad690
1 review
0 helpful votes
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February 19th, 2020

You are great to work with! After I sent my order in, there was changes made to the artwork that I needed uploaded. The online help was fantastic and assured me the new artwork was going to be printed and it did! High quality print and materials! Highly recommend and will use this company going forward with all our banners! Great Job!

Thumbnail of user stephaniec1163
2 reviews
0 helpful votes
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December 22nd, 2020

The customer service was amazing! I'm a graphic designer but, still had issues using the site to set up my design. I sent my design over to signs.com and they put my order together quickly. Great quality product and customer service!

Thumbnail of user nancyd1677
1 review
0 helpful votes
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April 29th, 2022

signs.com is NOT what it used to be. It took me a week of calling to get to a live person. It apears the lady that customized all my signs is gone as others. I was on the phone 40 minutes and tried to place a re order when I was informed my PMS colors are no longer an option. They don't use PMS and whatever color match they do the lady on the phone has no idea how to match up and will not guarantee it will be the same colors. I can't get a Manager or Supervisor on the phone! Its now 50 minutes and she just put me back on hold! DON'T buy anything from this company it is not the same!

Tip for consumers:
Don't use this company I'm still on hold 57 minutes later and she just came on phone with Manager named Alicia. The type of printing they now use CYMK. She won't tell be when they changed from PMS and now she just hunbg up on me. Great company,. Business must be good,. I'm done ! 1 hour 1 minute!

Products used:
Custom Signs

Service
Thumbnail of user dianej188
diane j.
2 reviews
0 helpful votes
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February 4th, 2020

sent a photo file for a 32'' x 32'' print. Looks fabulous. Had to send a 50mb file, but you can do that on special request and it's easy. Earlier I sent a file and complained that it was blurry, but turned out to be my fault (sorry)

Thumbnail of user carlas231
1 review
0 helpful votes
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June 5th, 2020

I ordered a customized signed for my apartment building and worked with Taryn. She was really nice, very responsive and quickly made any changes I needed. The whole process was so fast and easy. The part that's taking the longest is waiting for my landlord to hang the sign. I highly recommend.

Thumbnail of user charlesm1074
1 review
0 helpful votes
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June 30th, 2020

Thank you for sending an extra cause the first thing I did was mess that up. I did the tape and everything but the plexi had a lot of static so as soon as I pulled the backing off the vinyl, it sucked it down and I had to take it off. "Frosted" doesn't look very frosted. Looks more like clear.

Thumbnail of user tedb225
1 review
0 helpful votes
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November 25th, 2020

Was given out as a gift and they loved it. Said it was very well made and the product quality was very good. This was the tenth vinyl poster that I purchased from Signs and have not been disappointed yet.

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Racquel F.
Typically does not respond to reviews

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