• Signs.com

Signs.com

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Overview

Signs.com has a rating of 4.6 stars from 346 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Signs.com most frequently mention customer service, high quality, and design team. Signs.com ranks 6th among Signs sites.

  • Service
    66
  • Value
    65
  • Shipping
    66
  • Quality
    64

This company does not typically respond to reviews

Positive reviews (last 12 months): 95.2%
Positive
20
Neutral
0
Negative
1
111
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How would you rate Signs.com?
Top Positive Review

“TERRIFIC SERVICE!”

Beth M.
8/1/24

I am a SIgns.com convert! I recently needed to turn around banners very quickly for an event and Signs.com came through for me--- the quality of my banner is excellent and the print job is vibrant and beautiful. I will never go back to my old vendor! Highly recommend!

Top Critical Review

“Would give 0 starts if I could”

Nicole W.
9/25/24

The absolute worst experience with any printing company I've ever dealt with. 20 days and I still have nothing to order because their manager changed my accepted proofs to something completely unrecognizable from my brand. Many days later and no closer to placing an order than the first day and I decided to take the loss and cancel the whole thing. Over 2 dozen emails, 20 minutes on a chat, followed by an unproductive phone call and still no resolution. They can keep my $20 for the design, I have no doubt whatsoever that my products would have arrived with the either the incorrect artwork or the wrong item.

Reviews (346)

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customer service (46)
Thumbnail of user nicoleb675
1 review
0 helpful votes
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February 19th, 2020

Able to design what I wanted, they way I wanted it. Colors, pricing, promptness -- all perfection! Thank you from all of us at Magic Carpet Cleaning & Restoration, Maine

Thumbnail of user christys161
1 review
0 helpful votes
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November 19th, 2019

I ordered a custom size vinyl banner on a Saturday and needed to have it by the following Saturday. Because of that, I paid a shipping fee of $29 for the 2-day Fed-Ex shipping to make sure I received it by the Thursday before I needed it. The website says they have next day printing (I assumed business day, so make Monday, ship Tuesday), but by Tuesday I had not received any emails letting me know the banner was in production so I called to make sure. The person on the phone was extremely helpful and immediately found out that it was printing and would be shipped out that evening. By the next day (Wednesday) I had received no emails letting me know what was going on, so checked my account again and saw it had been shipped. The banner came on time Thursday as expected, but I never received a status email beyond the first one saying the order was received. Other than this issue with communication (maybe I'm too spoiled with Amazon?), I'm very happy with the ease of ordering and the product. The vinyl banner is a high quality, heavy duty banner with hems and grommets and perfect printing.

Thumbnail of user tracyc257
2 reviews
0 helpful votes
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August 13th, 2019

Super easy to use website to set up and the speed and accuracy of the product I ordered was fantastic. Price is affordable and quality gets an A+
Thank you for a great experience!

Thumbnail of user bradleym191
1 review
0 helpful votes
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October 15th, 2020

Quick. Quality. Painless. That's it. What else could you want? You could say, "customer service," but it was so intuitive, I didn't need customer service. We'll see how they respond if I ever do.

Thumbnail of user brads553
1 review
0 helpful votes
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June 25th, 2020

Honorable company that backs their products, are helpful and responsive. I appreciate the fast response to concerns and corrections of errors (my errors) in a timely manner. Highly recommend.

Thumbnail of user danb532
1 review
0 helpful votes
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August 17th, 2019

These are the first of many acrylic signs we will be ordering. Professional look and appear to be a long lasting product. The compliments should be pouring in soon.

Thumbnail of user paull846
2 reviews
1 helpful vote
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May 15th, 2020

I have had several signs done by this company. Their design department is wonderful to work with, they complete the signs quickly, they pack securely, and they ship FAST.

Thumbnail of user cathyd207
2 reviews
0 helpful votes
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May 13th, 2020

Great fence sign received. It was reasonably priced, good shipping time, and good quality. I will definitely order again from you when the need arises. I will recommend Signs.com

Thumbnail of user selenap31
1 review
1 helpful vote
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May 31st, 2021

I bought several perforated outdoor window decals for my business. All over the webpage for this type of decal, it says "easy installation" and "no professional installation required." It's also supposed to be a dry install. Having just gone through hell to install some indoor window films (from Home Depot) in my business, I called signs.com support to make sure that these outdoor window decals were *actually* easy to install or if I should hire some pros to do it. The man on the phone assured me that they were super easy to install, that "anyone could figure them out", and that people never have a problem installing them. That sounded great, since all of the quotes I received were between $500-700 to have them installed professionally by local vendors. For reference, I bough 12 large decals (all at least 4 feet x 4 feet).
The decals arrived and looked beautiful, but I and my helper spent an extremely frustrating 3 hours trying to put them up ourselves, following instructions exactly, without getting air bubbles or ruining the decals. We managed to get 4 of the 12 up ourselves (the smaller ones) but absolutely could not get the larger ones on without looking terrible. I ended up having to hire a professional sign company to come fix our mess and install the rest, which cost me an additional $300. The pros used a wet solution even though these decals are supposed to be a "dry install". Maybe these are easy to install if they're small, but if you're getting any medium to large ones, be prepared to hire someone for the install, and don't listen to the "easy install" rhetoric all over the website.

Service
Value
Shipping
Quality
Thumbnail of user alyciak8
1 review
0 helpful votes
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May 9th, 2022
Verified purchase

MAJOR PRINTING ERRORS AND HORRIBLE CUSTOMER SERVICE. I'm a designer with many years of sign and printing experience and I have never received customer service as bad as this.

I placed a signage order specifying ink colors with expedited shipping. I even sent an additional email confirmation of these specs to Cid Marian Floralde. The signs arrived with the colors being the opposite of what I specified. Cid said they would reprint. They then arrived again a week later (way past the original deadline that I paid expedited shipping for) with only 3 signs out of the 12 signs that needed to be reprinted. I emailed Cid Marian Floralde 4 times over the course of 4 weeks and received no response. I called customer service and they assured me the signs were coming. 2 weeks later and I still haven't received the signs.

Tip for consumers:
They won't get back to you and they made a huge printing error despite the specs being clearly communicated through the website and a direct confirmed email

Products used:
I'm still waiting 5 weeks later for the correct signs to arrive

Service
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Thumbnail of user maureenh137
1 review
0 helpful votes
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November 24th, 2019

The website is easy to use and is concerned with the quality of the end product. The turn around time was amazingly quick. I would definitely recommend signs.com!

Thumbnail of user scottc471
1 review
0 helpful votes
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August 19th, 2019

I ordered a step and repeat banner and frame, and am thrilled with the product we received. Very high quality graphics, super speedy turnaound. Thank you!

Thumbnail of user gayet2
1 review
0 helpful votes
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May 5th, 2019

I used to face a vey rust stained post opposite my front door ever morning when I opened the blinds.
I now look out the glass door and see a green vine with beautiful pink blossoms

Thumbnail of user kelseym60
1 review
0 helpful votes
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October 8th, 2019

Love it! It's perfect and it got to me in less than a week! 10/10 would reorder. Not sure why I need to enter at least 100 characters for this review though. La la la la la there we go.

Thumbnail of user allenb149
1 review
0 helpful votes
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October 2nd, 2019

Sign was fine but asked for custom hole placement and they messed it up. Had to end up making them myself so it cost me $7.00 for nothing. Would probably go to kinkos instead next time

Thumbnail of user elaineh248
1 review
0 helpful votes
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November 28th, 2019

Website was easy, pricing was fair. The sign came quicker than expected. My only complaint was that i wanted holes drilled in it (nothing custom just one of the options) but it came with none

Thumbnail of user charlesc842
1 review
1 helpful vote
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November 26th, 2019

They deliver by FedEx only which means you may or may not get you package on time or at all. They offer no other delivery option. Sad day... FedEx is horrible and everyone knows that.

Thumbnail of user vanessag183
1 review
0 helpful votes
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June 24th, 2020

We are so happy with the quality of our banners and the advice we received from the staff at signs.com, they truly are the experts. Fast turnaround time and unbeatable prices.

Thumbnail of user cindiec4
1 review
0 helpful votes
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April 18th, 2019

The entire site was easy to navigate, the wide array of options were a welcome change from other sites, the prices were terrific and the service was quick.

Thumbnail of user albertd108
1 review
0 helpful votes
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June 9th, 2020

I needed a banner for my granddaughters sweet sixteen birthday and had no clue how to go about it. Signs. Com made a custom banner just the way I wanted it.

Thumbnail of user roberto631
1 review
0 helpful votes
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May 3rd, 2020

The website was very easy to use and the finished product was the great quality that I expected. I highly recommend this company and will be ordering more product.

Thumbnail of user dougk86
1 review
0 helpful votes
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April 5th, 2019

Customer service in product was excellent however the "ships next day" is a bit misleading because you have to pay an arm and a leg to get the product quickly.

Thumbnail of user carriej44
1 review
0 helpful votes
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August 29th, 2019

We are so happy with our wall decals! The printing quality was excellent, shipping was quick, and the whole ordering process was super easy. Thanks! :)

Thumbnail of user monsterp
1 review
0 helpful votes
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June 3rd, 2020

Affordable and high quality, would definitely be ordering all my products from this business soon.
Can't believe I didn't know about them sooner!

Vista print who?

Thumbnail of user curtj14
1 review
0 helpful votes
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October 22nd, 2019

There are a lot of companies to choose for banner production. I always choose SIGNS.COM because they treat you like family and they are above the rest in design and finished product.

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Racquel F.
Typically does not respond to reviews

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