• Signs.com

Signs.com

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Overview

Signs.com has a rating of 4.6 stars from 346 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Signs.com most frequently mention customer service, high quality, and design team. Signs.com ranks 6th among Signs sites.

  • Service
    66
  • Value
    65
  • Shipping
    66
  • Quality
    64

This company does not typically respond to reviews

Positive reviews (last 12 months): 95.2%
Positive
20
Neutral
0
Negative
1
111
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How would you rate Signs.com?
Top Positive Review

“TERRIFIC SERVICE!”

Beth M.
8/1/24

I am a SIgns.com convert! I recently needed to turn around banners very quickly for an event and Signs.com came through for me--- the quality of my banner is excellent and the print job is vibrant and beautiful. I will never go back to my old vendor! Highly recommend!

Top Critical Review

“Would give 0 starts if I could”

Nicole W.
9/25/24

The absolute worst experience with any printing company I've ever dealt with. 20 days and I still have nothing to order because their manager changed my accepted proofs to something completely unrecognizable from my brand. Many days later and no closer to placing an order than the first day and I decided to take the loss and cancel the whole thing. Over 2 dozen emails, 20 minutes on a chat, followed by an unproductive phone call and still no resolution. They can keep my $20 for the design, I have no doubt whatsoever that my products would have arrived with the either the incorrect artwork or the wrong item.

Reviews (346)

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customer service (46)
Thumbnail of user matts576
1 review
0 helpful votes
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October 3rd, 2019

Delivery was quick is the best part. Should make it more clear about Perforated window decal - only white option, not clear and can not choose which side is sticky.

Thumbnail of user anonag
1 review
0 helpful votes
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September 18th, 2020

The online tools made designing my campaign signs a snap! I received 100 1.5' x 2' signs within a few days. Quality is very good. I am coming back to order a few large signs.

Thumbnail of user nadimt
1 review
0 helpful votes
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February 20th, 2020

I bought the heavy duty stakes.
They are bent out of shape after one day and the sign is about to float away.
I will have to find some other way to plant the sign.

Thumbnail of user kennethc377
1 review
0 helpful votes
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April 14th, 2020

I put the signs in my front yard and on my fence with heavy wire that I bought with these signs stood up to about 70 mile-an-hour wind gust
Far better than I ever expected

Thumbnail of user nicholasb160
1 review
0 helpful votes
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May 3rd, 2019

I use this company multiple times a year! They do quality work and are very timely! Banners and signs are an excellent product and I have ordered both!

Thumbnail of user billb739
1 review
0 helpful votes
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August 27th, 2019

I customized my design of a banner for my musical duo by adding an image from my files. The banner arrived as ordered and on time, and it is perfect! Love it! The image came out great.

Thumbnail of user blakew55
1 review
0 helpful votes
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March 27th, 2020

I've used signs.com now twice and they are fast and easy. From the time I created the design and placed the order I had the decals in my hands within a week. Highly recommend.

Thumbnail of user philr115
1 review
0 helpful votes
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November 20th, 2019

The quality of our banner was excellent and the processing/delivery time was crazy fast! Seriously we ordered a banner that is 6' x 36' and we had it 4 days later.

Thumbnail of user vins19
1 review
0 helpful votes
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March 23rd, 2023
Verified purchase

Horrible customer service – will NEVER them again, someone made a typeo on the banner I don't believe I did, I requested a copy of the proof - They didn't have one and couldn't provide a proof to sign off - When I asked why they said I used their template so no proof required - BS

Rep would not re make sign, wanted me to ship it back and would give me a credit? Went and used halfpricebanners

Tip for consumers:
Dont use - if you do double check they place the order and dont send you a proof

Products used:
Banner

Service
Value
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Quality
Thumbnail of user christinec438
Christine C.
1 review
0 helpful votes
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August 27th, 2019

This is the fifth sign I've purchased and, as always, the product is beautiful! Shipping is quick and preparing for the order was simple. Thank you for a great system, service & product!

Thumbnail of user jacquelinem355
1 review
1 helpful vote
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July 25th, 2020

I was so excited to receive my mask as it took me awhile to get it the way I wanted. When I received it, it came faded looking and the picture wasnt centered. So disappointed.

Thumbnail of user krishnam27
1 review
0 helpful votes
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October 12th, 2019

Love my new sign for my ornamental yard gorilla statue! Design was easy to upload and easy to order. Delivery was quick and quality was exactly what I expected.

Thumbnail of user jennifers3874
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

We couldn't be happier with the beautiful 4 foot by 6 foot banner for our local cheer squad! The print job is perfect and the quality of the vinyl, sewing, and grommets are of the highest quality.

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Value
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Quality
Thumbnail of user deborahv212
1 review
0 helpful votes
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June 3rd, 2020

Black mask with pink lettering for dad and pink one with black lettering for mom... if you have to wear masks in the hospital, they may as well mark the special event!

Thumbnail of user kimberlyb592
1 review
0 helpful votes
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January 29th, 2020

Exactly what I needed and wanted. I had a question during the design process and they immediately answered my question which made my product turn out exactly as I wanted.

Thumbnail of user sonjaa14
1 review
0 helpful votes
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July 3rd, 2020

Thank you! Received them fast and they are beautiful! We needed to inform our members that they needed to comply and these signs are perfect for that.

Thumbnail of user davidh6601
0 reviews
2 helpful votes
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January 20th, 2022
Verified purchase

I've had so much trouble getting signs.com to fix its mistake on my print job, order #******* for $345.94. I paid for the order (dozens of large vinyl wall decals) on 12/14/21 and received the order the next week. However, it was heavily pixelated and not suitable for display.

- I emailed on 12/22/21 to request a reprint or return, but I never heard back.

- I emailed on 1/3/22 with the same request, but never heard back.

- I posted a critical review on the company's ShopperApproved feedback (1/6/22) and heard back the same day. The company sent an email indicating "I will go ahead and get this reprinted with the correct file." It was signed "Signs.com Customer Care."

- I emailed on 1/13/22 because I had not yet received any shipping confirmation of a reprint, nor any other communication.

- I posted a review with the Better Business Bureau on 1/18 and a representative wrote back to that review, indicating that she had emailed me and was simply waiting for my feedback. The only problem here is that she emails from an account that cannot be replied to. I've sent messages with and without attachments from three different email accounts on four different days, and they all bounce back as undeliverable.

- Now more than a month after my initial order, I have limited use for the decals that have yet to arrive. I'd love to request a refund from this company (and would gladly return the pixelated product), but they simply don't answer my emails. When they do, they do so from an email address that cannot be responded to.

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Thumbnail of user johnc4722
1 review
0 helpful votes
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May 27th, 2020

Fairly easy customization if making just one item, but more difficult if customizing more than one. Quick production and on-time delivery during the pandemic was greatly appreciated by the graduates.

Thumbnail of user seanw153
1 review
0 helpful votes
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July 12th, 2019

Signs turned out great! We decided to pick them up ourselves to save on shipping. Upon arrival we realized our signs wouldn't fit in our car. They offered to deliver them for us free of charge.

Thumbnail of user danm529
1 review
0 helpful votes
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September 26th, 2019

It took me seconds to upload my artwork that I wanted printed on a giant check. It was then delivered to my specified location much quicker than I was expecting, so thank you all very much!

Thumbnail of user dickl28
1 review
0 helpful votes
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July 13th, 2019

Banner was a bit pixelated, which did not show up at all on the preview of the image. Also, there was a slice in the banner when I unpacked it. Shipping was quick.

Thumbnail of user chrism3815
1 review
0 helpful votes
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February 20th, 2023
Verified purchase

Signs.com acknowledged that they made an error but refused take responsibility and issue a refund, offering only a $26 credit on a $130 order. It took five contact attempts - three messages that went unanswered and two chats that they did respond to - to get even that.

Two orders from signs.com. Order one was a boat decal in Navy Blue which turned out fine. Order two was boat lettering and a cutout of the decal using their designer, which went wrong.

Told the designer to use the file and color from the decal as a reference. They said no problem, go the job done, and delivered it. The delivered product was not the same color as the reference design (Navy Blue).

I shared my emails with the designer and pictures of the finished product. Signs.com said they offer decals in any color but lettering in only a smaller selection of colors and that my chosen color was not among them.

They didn't bother to tell me this and just printed the job in a color they felt was closest (and it wasn't close). I pointed out that they should have informed me that they couldn't follow my directions and they said - yeah it would have been better if we talked with you before running the job so how about a $26 credit off your (unusable) $130 job? I said no thanks, how about I never buy from you again and leave an honest review.

Here's that review. Decide if you want to work with a printing company that doesn't stand behind their work.

Tip for consumers:
Signs.com limits the number of colors available to choose from depending on the product type. Don’t assume that they will know thier own products or inform you of incompatibilities - instead verify that the color you want is available across products. For example, Navy Blue is available for boat decals but not boat lettering so if you make an order for each and specify Navy Blue, you will get a Navy Blue boat decal and whatever blue they decide to use for boat lettering. Research colors!

Products used:
Boat decal and boat lettering.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lorim310
1 review
0 helpful votes
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July 10th, 2019

We received our sign on time and it looks great! I had a question about the "weatherability" of the sign and my question was answered in a timely manner.

Thumbnail of user tawanab4
1 review
0 helpful votes
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July 31st, 2020

I ordered a window decal with white letters for my business. I'm not satisfied with it because it seems to be a dull white and it can barely be seem through the window.

Thumbnail of user katem530
1 review
0 helpful votes
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February 27th, 2020

Very happy with our order! It took less than a week from ordering to arriving at the front door, and the quality is excellent.

Service
Value
Shipping
Quality

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Racquel F.
Typically does not respond to reviews

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