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SilkFred has a rating of 2.4 stars from 107 reviews, indicating that most customers are generally dissatisfied with their purchases. SilkFred ranks 236th among Women's Clothing sites.
I'm so happy with my new dress! It arrived on time and fitted perfect. I have spent ages browsing the website and there are so many gorgeous items! Will definitely purchase something else again soon. Five stars!
I ordered 3 garments, 2 the same size. The fit was so poor. Not sure what body shape it would have fit but it was hanging around the chest and tight on the waist. I would now need to pay a seamstress to make them wearable. I am a typical shape. 14 DAYS TO RETURN. Beware! Now refusing to accept returns and no discretion at all. No credit note possible. Would not order again. Now stuck with 3 useless items costing £100's
Absolutely amazing customer service reached out to them and they were back in touch with me instantly, they've kept in touch the whole time and now my parcel is on the way without any problems at all, couldn't thank Lucy any more for resolving the problem and being so on top of any problems! Fabulous and will deffo order again!
I had a query about an order I was waiting for, I emailed and received a very helpful response almost immediately, and all sorted and a follow up email to check I was satisfied! That's great customer service!
Hey Claire, This is really good to hear, the team will be super happy to know we have provided a great customer service. Emma :) - SE Team x
Bought a jumpsuit online which came with a belt. Received the jumpsuit which was lovely but the belt was faulty. I contacted customer service on the Friday and they replied on the Saturday to say they contacted the manufacturer for me. They then got back to me to say a replacement was being sent by courier. Replacement belt arrived on the Wednesday. Very impressed with the level of service and will definitely shop again.
Thank you for leaving us a review, Claudine! Our team are on hand to help you 7 days a week, whether it be an order query or just a bit of styling advise for a particular day out:-) I am glad we were able to resolve your issue so quickly- Faye, SF Team x
When you purchase from this site and you need to return various items you have to send it back by recorded delivery that you have to pay for and items have to be send to individual stockist at different address. Returning can be costly and a night mare
Hey Valerie, I am happy to let you know we have made huge improvements to our returns process which includes free UK returns. Thanks, Tamsin@ SilkFred
Great customer service, really easy to communicate with, my refund was requested and within half an hour it had been sorted out for me, shame the dresses weren't to my taste but I know I will get something again soon, I have quite a few of the dresses now and all quality and worth the money.
Thank you for leaving us such a great review. I am sorry these pieces weren't quite right this time, but with over 800 brands available I know we will have something you will love for your next occasion!- Faye, SF Team x
Really good efficient service. Received items in good time and the returns process was straightforward. Chased up a return payment and it was dealt with immediately and payment received promptly. Would recommend and use again. Nice personal correspondance too.
Thank you for leaving us such a lovely review, Denise! We love to hear our customers feedback- Faye, SF Team x
I ordered a dress for delivery to Spain. After 50 day of waiting I contacted Silkfred just to let them know that i was not in receipt of my item(knowing that packages from the UK to Spain can take a long time!)
Within minutes I received a mail letiing me know that they would look into the matter and report back. The next day I had my answer to why i had not received item and a refund the same day.
That's the way to handle issues, promptly and no quibble.
Thanks Silkfredx
Thank you for taking the time to leave us such a lovely review!
It's great to hear we were able to help you quickly and efficiently:-)- Faye, SF Team x
Bought a dress need to return no access to returns label, sent 20 emails used chat and nothing. It was a very expensive dress
Tip for consumers:
shambles
Products used:
dress
Hele from Silkfred is sooooo helpful and friendly, no question is ever too much for her. It is a pleasurable shopping experience, and I just looooooove their dresses. So elegant and sexy and classy. I am a regular customer now and will lb definitely stay one.
A very satisfied customer
So pleased Helen was able to help you with any questions! It's great to hear you have enjoyed your shopping experience with us:-)- Faye, SF team x
Thank you SilkFred, all the pieces I've brought have been Amazing, they are always a great fit and great quality and I feel amazing in them, and they always stand out in the crowd. Xx thank you sooooo much. Bex
Thanks so much for taking the time to leave a great review Rebecca, we really do love to hear your feedback. Tamsin@ SilkFred
I separately ordered 2 £60 dresses in 2 sizes... they both arrived so creased would need washing and ironing before fit to wear, the fabric had a horrid smell and the belt on one was a different shade to the dress. I contacted customer services and they did apologize and send me a free return label. I was put off ordering again by this as the postage was £10 alone. However they offered me a 50% discount off my next item, I was inundated with emails and after a few weeks decided to give them another chance & ordered a blouse. It was £18.99 so with discount only £9.40, but £4.40 postage.It arrived in a crumpled plastic envelope like something off EBAY and was so small(size 14)didn't even fit my size 8 daughter. Was then going to cost me another £4.50 to return recorded, so I contacted customer services and did receive a return label. 2 days later I received an email saying the item was returned and my refund of £4 would be processed in a few days... so after even more emails I'm chasing my refund of £9.50. I definately will not be using Silk Fred again. Too costly postage for delivery &returns and no idea what will be delivered to you.
Hi Debbie, I am so sorry to read this. Please be assured we have made huge changes to our returns procedure recently which has had great feedback from customers. If you could confirm your order number for me, I would like to look into your issues with your items further. Thanks, Tamsin@ SilkFred
I have been waiting over 3 months for my £180 refund, package sent back with the label they issued and they can track, extremely poor customer service and communication.
Tip for consumers:
AVOID
Products used:
dresses
Ordered two dresses for my good lady in different sizes and needed to send one back. Everything was done quickly and easily thank you for your assistance will definitely be using your site again
Thank you for leaving such a great review, Les. Our lovely team are available 7 days a week to help with any queries you may have- Faye, SF Team x
A very good selection of articles to chose from equally good prices
What I like about SILKFRED if you need to return, exchange, or have
A problem it is made easy, there are no automated messages just a
Simple request made and responded To speedily by the team.
We totally agree! We have a lovely team on hand to help you with anything you may need and we work hard to offer you a bespoke and personal service:-)- Faye, SF Team x
My items had not been credited following a return. Emailed silkfred to inform. Got a prompt reply and money credited within 1 day. Very helpful, friendly and efficient. Will be ordering again.
Hey Alison, Thank you for sending such a positive review, I am so happy the team were able to sort this out for you. Emma - :) SF Team x
Terrible experience. I ordered from Silk Fred for the first time in July. I didn't like the quality of either of the dresses when they arrived so sent them back. A few weeks later I realised I still hadn't had a refund on one of the dresses. I contacted SilkFred and it turned out it had been sent to the wrong warehouse - as I didn't realise that returns are incredibly complicated and each item has to be returned to a separate location rather than going to one main base and being sorted. Nevertheless, I still held hope this would be sorted quickly as I had the proof of postage for each item. Surely SilkFred (you would have thought) would have a contingency in place for this form of human error - I've no doubt it happens all the time.
Well they don't. I've been chasing for the best part of three months. Responses are slow, I've been asked to share proof of postage twice - which I have, and still haven't had a response since the last email correspondence 2 weeks ago. I will never order from them again and will be taking this to the consumer watchdog. Quite clearly they are all over the place.
Products used:
Retuned all
Amazing dresses at amazing prices, they look & feel amazing & fit true to size, highly recommend SilkFred, amazing customer service & nothing was too much trouble 5 ***** isn't enough, thank you SilkFred
Tip for consumers:
Do not hesitate to contact SilkFred for any advice , I emailed at stupid o’clock & they got back to me within half an hour
Products used:
Bridesmaid dresses
Wow, wow, wow! This is such an incredible review to read, thank you for taking the time to write one, after all its what our customers think that matters most!- Faye, SF Team x
Absolutely wonderful service from Helen, resolved my query super efficiently, and the dress thy arrived was amazing quality and the cut was fab! I feel a million dollars in it!
Tip for consumers:
Just buy it. The cut and designs are incredible, accentuated my curves beautifully!
Products used:
A wonderful leapard print maxi dress
Hey Betty, Helen to the rescue... I am so happy we resolved this for you and you are happy with your purchase Emma :) - SF Team x
I ordered 2 jumpers from silkfred they arrived and were not as described - I returned the items and had to chase them for acknowledgement of receipt - they have refused to refund me and now have the jumpers and my money - they will NOT refund me as they say they dont need to - complete rip off merchants would advise not to use them
Hi Suzy, We have been trying to refund you today as your returns have now been received. However, there seems to be a PP dispute open on your account and we need this to be closed in order for your refund to be processed. As soon as this has been done please let us know and we can process the refund immediately- Thanks, Faye SF Team x
I love SilkFred - in particular their wrap dresses! I have also experienced really good customer service from them when I had to chase a refund. Couldn't recommend enough!
Thank you for leaving us a review, Annie! It's great to hear such lovely feedback:-)- Faye, SF Team x
Fast delivery. Beautiful dress unfortunately my husband didn't like it. I did. Trouble free returns. I will keep looking as I think the clothes are neautiful
Hey Lynn, Thank you for taking the time to write a review, I am sorry that the item was not suitable this time, We have lots of lovely new product for the festive season to choose from. Happy Shopping Emma SF Team x
I've bought a few times for gifts for my wife and have never had any problems. Occasionally I have needed to enquire about a return and the customer support is first class.
Products used:
Boots
Hey John, Thank you for your great comments, its great to hear that we are providing an first class experience for our customers, the team will be super happy to read this :) Emma SF Team x
I would definetely be buying from silkfred again, i needed to change my dress size, it was changed so quickly and without any fuss, and the dress is gorgeous just how you see it online.
This is such a lovely review to read. Don't forget to tag us in your photos, we would love to see:-) Faye, SF Team x
This company not only provides good quality and individually priced clothing, but the customer service is excellent, very rare in this day to find! I wouldnt hesitate to use this company again
Thank you, Joanne! Our lovely team are available for any questions 7 days a week and always on hand for any styling advice or order queries:-) Faye, Sf team x
While the SilkFred responds quickly, that is pretty useless praise, if they
- have no power to act.
- work out-of-hours relative to the suppliers
- don't show any initiative to resolve problems.
WELL IN ADVANCE of my order arriving (because the supplier didn't act on it for over a week; I was in contact after 2 business days!) I told SilkFred that the delivery would now be too late—Royal Mail would land up sending the items back themselves since I am out of the country for the amount of time RM will hold the packages - 14 days.
SilkFred basically did nothing except send an email to supplier asking them for updates in case it was on the way already. Since no dispatch information had yet been received, SF and supplier AND I knew that there was time to act.
The supplier clearly holds no regard for SF or the customer, as the supplier didn't reply promptly or in a helpful way.
Two days passed without any action by SF agent, who only works evenings from 5pm - illogical since the suppliers work day times.
When I prompted SF again, the supplier, MOE, admitted the parcel had not even been prepared, and would only arrive the following week.
Instead using logic to immediately halt the order and issue my refund, they both decided to go against my wishes and pursue the order anyway.
And, to make matters more distasteful, this "original" designer is available through Amazon, and the exact same item is more than £10 cheaper.
So much for Emma Watkins' proposal that SF provides "unique fashion with fun and stress-free service"….
Tip for consumers:
SilkFred are a middleman -no control and no customer support capability. Do a Google search for the item/supplier and you will find cheaper elsewhere with a more helpful service
Products used:
None
Gain trust and grow your business with customer reviews.
I am so pleased to hear Lucy was able to assist you with this! Your feedback is what's most important to us here at Silkfred and we will continue to strive and offer you the best service we can:-)- Emma, SF Team x