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SilkFred has a rating of 2.4 stars from 107 reviews, indicating that most customers are generally dissatisfied with their purchases. SilkFred ranks 236th among Women's Clothing sites.
I'm so happy with my new dress! It arrived on time and fitted perfect. I have spent ages browsing the website and there are so many gorgeous items! Will definitely purchase something else again soon. Five stars!
I ordered 3 garments, 2 the same size. The fit was so poor. Not sure what body shape it would have fit but it was hanging around the chest and tight on the waist. I would now need to pay a seamstress to make them wearable. I am a typical shape. 14 DAYS TO RETURN. Beware! Now refusing to accept returns and no discretion at all. No credit note possible. Would not order again. Now stuck with 3 useless items costing £100's
Loved my items, value for money and great quality. I had a question about my delivery and Helen answered it quickly and competantly. Great service.
Thanks Silkfred!
This is such a great read and I am so pleased Helen was able to help answer your query. Our team are available 7 days a week for any help you may need:-)- Faye, SF Team x
If I could give 0 stars I would!
I ordered 2 dresses for a wedding, I had various other dresses coming from other stores too hence why I didn't create the returns label the day I received the dresses which was a week in total. I then caught covid and was very very ill spending 10 + days in bed, creating my returns online was the last thing on my mind. When I got better I then went to create my returns online, it wouldn't allow me as Silkfred have a 14 day returns policy. I emailed them asking politely if they would consider my returns as an exceptional circumstance, however, Lucy (senior member of staff) reads off a script and refused to accept my unused items (with tags on) and kept stating the 14-day policy.
Even when I went back and asked for her to please consider my circumstance. I was a first-time customer and certainly won't return again! My advice is don't purchase items from this site, 14 days is a ridiculous returns policy and for god, sake do not get covid, they don't have any compassion, in fact the complete opposite. They really need to look at improving their customer service because it's appalling! DO NOT BUY FROM THIS SITE!
Tip for consumers:
DO NOT BUY FROM SILKFRED!!
Products used:
2 floral dresses which are lovely, shame really I won't be buying from them again.
I'm always sceptical about an insta ad. My experience with Silk Fred made me less so. Beaiutiful product, true to the image - excellent customer care and clear communication
Hey, Thanks for taking the time to write a review and such positive words for the team, I will be so happy to pass on your comments Emma :) - SF Team x
Helen of customer service went out of her way to assist me, with an unparalleled efficiency, courteousness and attention. As a MASSIVE online shopper, I am truly impressed.
Hi Silvia, Thank you for leaving us such a great review, Its so lovely to hear we are listening and resolving our customers queries:) - Thanks again Emma x
Edit Remove
Leanne was lovely and took great care to help me. She really is a top asset for SilkFred as are the other girls I have spoken to
Hi Sarah, Couldn't agree more, and Leanne will love hearing such great feedback. I am so pleased she was able to assist you with your SF journey- Faye, SF Team x
The item I ordered for my Granddaughter had to be changed. Dealt with swiftly and efficiently by Helen, a lovely lady. 10 out of 10!
Hey, What a lovely comment to write, I shall be sure to pass this on to Helen she will be thrilled to hear this, Best Wishes Emma :) - SF Team
Wonderful friendly staff will help answer any questions you have, even if its them reaching out to the brand directly for you. Very happy!
Hi Nicole! Our lovely team are on hand 7 days a week to help you with any query you may have, whether it be a delivery issue or even just some styling tips;-)- Faye, SF Team x
Purchased quite a few items, always been pleased with quality. Special mention to Helen who kindly expedited a recent order - great customer service.
Helen to the rescue:-) I am so pleased to hear she was able to assist you with your query- Faye, SF Team x
Would definitely recommend silk Fred.
Quick delivery, good quality clothes and shoes and really helpful when you have a query.
Hey Katie, Thank you for your lovely comments, its great to hear that we are providing an excellent experience for our customers, the team will be super happy to read this :) Emma SF Team x
Needed help with a returns label, within minutes got an answer & help how to get it, really helpful,
Hey Geri, Thank you for your lovely comments, its great to hear that we are providing an excellent experience for our customers, the team will be super happy to read this :) Emma SF Team x
Great quality and helpful staff. Also I had to return an item which was too small and it was no problem at all.
Hey Terry, Thank you for leaving us such a great review Emma :) - SF Team x
Love the clothes from Silkfred, very reliable and fantastic customer service, very helpful, will definitely be buying from here again!
Tip for consumers:
Check which suppliers deliver to Ireland. Brexit has affected some of the deliveries.
Products used:
Dresses
Hey Rachel, Thank you for your lovely comments, its great to hear that we are providing an excellent experience for our customers, the team will be super happy to read this :) Emma SF Team x
Took a while for delivery but under today's circumstances not surprising but happy with result. Quick with reply to any queries. Many thanks.
Products used:
All
Hey Pauline, Thank you for taking the time to write a review, I am so happy that you were pleased with your order and the service we have provided :) - Emma SF Team x
Consistently efficient customer service, even in these crazy times! Ps Thank you in particular to Helen:-)
Thank you for taking the time to leave such a lovely review Ami!- Faye, SF team x
Apart from the amazing clothes and quality of clothing. Fabulous service and customer service always prompt. Silk fred you are fab x
Love this Amanda! Our customer's thoughts and experiences are what matters most to us, so thank you for sharing- Faye, SF Team x
Always great customer service at SilkFred. Even in these trying times they are quick to answer questions and provide help.
Products used:
Dresses, cardigans, shirts
Hey Sharmaine, Thank you for sharing your experience and writing a review, it is so nice to hear Emma SF:) - Team
I have ordered quite a few pieces and delighted with all, all true to size and lovely quality, will definitely recommend
Products used:
Jumpers and cardigans
Hey Maria, We are so happy you are delighted with your purchases, thank you for leaving a review Emma - :) - SF Team x
Great customer service. Immediate reply to my querie. And solved within a day. I'm a regular shopper and absolutely love these clothes xx
That's so great to hear Tracey! We now have over 800 different brands to choose from so our team can definitely help find you the perfect outfit for any occasion;-) - Faye, SF Team x
This morning I contacted the company with a query. Lucy was my assistant who very quickly and swiftly solved my query. It was easy with no stress.
That's great to hear Jen! Thank you for leaving us such a lovely review!- Faye, SF Team x
The customer service has always been great when I've needed it and handled quickly and professionally. The range of items available is great.
Hey Rebecca, Thank you for your lovely comments, its great to hear that we are providing an excellent experience for our customers, the team will be super happy to read this :) Emma SF Team x
Clothing very good quality. I have received very good service. Has a recent return as item didn't suit me. Good service with returns.
Nicola
I had an issue with an order, emailed the team and they responded straight away and sorted the issue. Would recommend and will be using again.
Products used:
Blazer
Really nice selection of clothes and great customer service and communication regarding stock and sizes
Your feedback is really important to us so thank you for leaving us such a great review! - Faye, SF Team x
The customer service team at SilkFred are extremely efficient in answering any queries. Deliveries have been good too during these weird times
Hey Tracey, Thank you for your great comments, its great to hear that we are providing an first class experience for our customers, and your order arrived in a timely manner :) Emma SF Team x
Gain trust and grow your business with customer reviews.
Hey Gillian, Thank you for writing a review, I am really sorry to read that we have been unable to resolve your issue so far, I would like to look into this for you further, please can you contact me via the Hello@silkfred.com FAO Emma and I can help you resolve this.
Many Thanks Emma SF Team x