SilverScript

Silver script cancelled me because i owed 28 dollars.I paid it and now ive been transferred to another department and im on hold for 2 hours. I called back and now 1 hour.

Beware of Aetna silverscript, they are scammers, they called my 88y.o mother pretending they were Humana which is her current medicare advantage plan. They ultimately disenrolled her from Humana gold nto Aetna Silverscript. This is disgusting and if I could I would call the FBI and have them arrested.
I will however use every venue at my disposal to expose them. Bring to light there fraudulent business dealings.

My insurance switched me to SilverScript prescription drug plan in Dec. Of 2023. I checked 3 times to be sure that my local pharmacy was in the plan before the end of the year. Was told yes every time. Received my SilverScript membership card the end of Dec. Took card to pharmacy the first week in Jan. And they added it to my account and checked and found it working fine. Needed prescription a week later. Both the pharmacy and I were surprised to find that my pharmacy had been dropped the end of 2023 with no notification to us. Had to pay full price for prescription.

I am a retiree in the Ohio STRS program. STRS just switch to this company January 1,2024. I went on their website to request printed copies of pharmacy directories, prescriptions, etc. I received a response saying I should expect these materials in 7 to 10 days. It has now been 36 days with no materials in sight. I have tried to reach them to complain, but can not reach a person. I asked STRS for assistance and have not heard from them. In this company cannot handle a simple request such as this one, how can I trust them with my prescriptions? I am upset that STRS even made the switch based on the ratings for this company. I have already had one doctor's appointment where I was asked which pharmacy to use, and I had no answer for them. I don't often have access to the internet and they must not understand this problem. Hopefully I will receive these materials before January 1,2025.

Got transferred to 10 different Indians, each asking me the same identity questions as if they had no computer system. Asked for a supervisor, was told they don't really have one. Got so frustrated I just hung up. So not worth the hassle, switching as soon as possible.

In looking for a more affordable Med D plan, which covered Advair disk inhaler, I selected this plan upon advice from the Insurance Agency (Smart Match) that I've gone thru for a couple years. I was assured that the drug was in the formulary for this plan, for this year, at a price of $66 per disk. I paid for the year; as I prefer not to have yet another premium hovering over me every month. I got a letter from Aetna stating that the Advair disk is not in the formulary after being told that it was. In addition, the price is $192 - not the $66 that I was quoted for year 2024. As far as I am concerned, this is not only bait and switch, but yet another ripoff of someone who's trapped into using this plan for the year. Very dishonest on Aetna's part. I'll be switching Med D again next year as well as likely exiting all Aetna coverages.

Don't get Silverscript you'll be sorry
December 16,2023
Spend more money somewhere else….run

They wouldn't fill a prescription and I complained. They said I still had pills. This prescription was to replace the too small pills with a time release. They relented and didn't give me any discount. They wanted me to pay 235.00 so I had it switched to Costco where I paid 51.79 out of my pocket. They will piss you off so try another company if you don't like being controlled. They know more than your doctor and they are not there to help.

The worst drug plan I ever encountered. Inconsistent. They approve your medication then disapprove later. Customer service is a nightmare. They should be investigated for their practices.

And when one goes to the Aetna site, per the CMS instruction, they don't have SilverScript even in their search engine. The best it does is send one to the CVS site without explanation where one needs to open an account. I used to think Aetna was top of the food chain when it came to insurance. If they can't serve at poor Medicare price points, they might want to get out of the game. Sorely disappointed, Mark. I say this in the public interest.

I'm very unhappy with their ability to provide timely service. I'm constantly having to check status. And have run out meds waiting for delivery. It's anti seizure medication. They don't care about members

Don't ever use this Rx company. Greedy as heck. They will deny coverage on multiple rx's that YOUR MD WANTS YOU TO HAVE. They denied me medicine that my Dr wrote for me. The medicine has been on the market for 19 years. If you have this awful greedy silver scripts by Atena, get rid of them. The meds that they will cover, the amount is so low that Good Rx is even better. I urge anyone that has Atena silver scripts to get rid 9f them. Pos company.

The people at this company do not understand or speak English well at all. Any issue takes several phone calls and usually takes days to resolve a simple issue. I am overjoyed to be done with them at the end of the year after 4 years of declining service. They seem only concerned with verifying address and phone number numerous times during the 20 or 30 minute conversations. The copays for generic drugs is outrageous and their monthly premium is set to go up substantially in 2024. I will never do business with Silverscript again.

Have not paid one dime in benefits in the three years I've had Silver Script. Got a bill from them that said I owed $11.78 for an "adjustment". When I called and went through their 10 minutes of waiting I finally got someone who spoke poor English and could not give a satisfactory answer to why I owed them the bill. No more! I'm done with'em! Give'm minus 5 stars! Need personnel who can speak plain English so us Senior Citizens with bad hearing can understand what they're saying. This company is a RIP OFF!

I have stopped using Silverscript to purchase drugs because it is cheaper than using their benefit.
My doctor ordered an old, generic antibiotic. Silverscript bumped the drug up to a tier 3. Paid 36 dollars and change. Good RX price with various pharmacies, 12 to 22 dollars. Stay away from this company now merged with Atena. Where are the ethics here?

Cashing checks, but cancelled my husband's insurance for nonpayment. Say they sent a letter which we did not receive. Hours on the phone, people who can't speak English, refused request to speak to a supervisor. Customer service is nonexistent. Finally had to involve SSA to hopefully get this resolved.

After being disconnected by their customer service 3 yes THREE times today, I still can't get my full prescription refilled. They seem to know better than my doctor. They kept bringing up how much it cost... which I keep telling them I didn't care that I just wanted my prescription filled. If one of the 4 blood clots in my lungs go to my heart or brain, my death will be on their hands... not that they care. Since I am on Medicare, I will have to wait to change plans but you can bet I will.

I sent them a ck for a year dumb move on my part when i called the person told me i have to understand it takes 2 weeks for them to process claim then 3 more business days and only open Mon thru Fri and there were holidays in there (didn't make sense to me) now i got another bill for 79.20 which i will pay so i have coverage people working there must have absolutely no training or they do not care

I've had Silver Scripts since 2018 and never had a problem. But, I will be moving to another state. Not yet, but late Dec. But the new Aetna SS cancelled me! On 11/1/21. I haven't even packed. And I've had to use different addresses because I am a domestic violence survivor.
I started calling this group on 11/1; four different people. Research my account; resolve in 24-72 hours. I have health issues and I have NO insurance. I switched to new insurance, but it doesn't begin until 12/1. So thanks a whole hell of a lot, Aetna. I will NEVER recommend you.

Until I had Silverscript I had no problem with my prescriptions. This company is the worst I have ever dealt with. My doctor's office has the same problems I do when they try to renew a prescription. I wait on the line for incredible amounts of time and then get cut off (which has happened at least a half a dozen times). I can't believe Medicare can't help in the battle with this company. You have absolutely no recourse (speaking to supervisor, getting the name of who gave you faulty information, etc). It is criminal!

As soon as our prescriptions started going through silver script we started getting denied coverage, over and over. Absolute garbage.

I realize that my medication is expensive. But, when I am told that my next refill will cost X amount, that is what I expect to pay. Not $400 more than the quote. And, of course, there isn't anything that can be done. Lies, lies, lies... I am happy to report that Silverscript has been fired! I hope someone at Silverscript is reading all these bad reviews. They are in dire need of some professional help!

They make a practice of denying coverage for average medications, including generics while covering brands. They actually want the insured to pay for a more expensive drug? And when you try to get help, you are shunted from department to department by non-English speaking people who have no comprehension of why you are calling. The latest thing is to be placed on hold for periods of time in excess of 30 minutes (while I was trying to get authorization for a generic that my doctor ordered; they only have the expensive brand on their formulary list). This is clearly deliberate. I've been on a single call with 2 (non-English speaking) reps and have been on hold now for forever. Total ongoing time elapsed is now 51 minutes! I'm listening to bad "hold" music for the last 20 minutes. This was a good company a few years ago, but now it is one of the worst.

Please forgive me for writing; but I have already made 5 calls to Silverscript – CVS to obtain my prescribed medicines. On the first 4 calls I was told that they would be sent, no problem, it was only with the 5th call that I was given the truth. The three medication that I need, I have no more left. On all, I was supposed to get a 90 day supply; but I believe either I was short counted or pills or drops were lost. None of these medications are banned substances or opioids, the cost is minimal, which I would pay. I was told to beg the provider for a sample to "hold me over" or get another prescription for a local pharmacy. If this is the case why use Silverscript? And why did it take 5 calls to find out that their system was not allowing a release of prescribed medication?