SilverScript

After being disconnected by their customer service 3 yes THREE times today, I still can't get my full prescription refilled. They seem to know better than my doctor. They kept bringing up how much it cost... which I keep telling them I didn't care that I just wanted my prescription filled. If one of the 4 blood clots in my lungs go to my heart or brain, my death will be on their hands... not that they care. Since I am on Medicare, I will have to wait to change plans but you can bet I will.

It's been a week trying to get refill of heart medication for my mother, l she is out of prescription. They refuse to authorize an emergency refill saying it was arriving today even though USPS tracking had not yet posted an ETA. Reps barely speak English and do not seem to care if they have resolved your issue or not. Never again will I use any part D company affiliated with Aetna, CVS, OR WellCare.

I've had Silver Scripts since 2018 and never had a problem. But, I will be moving to another state. Not yet, but late Dec. But the new Aetna SS cancelled me! On 11/1/21. I haven't even packed. And I've had to use different addresses because I am a domestic violence survivor.
I started calling this group on 11/1; four different people. Research my account; resolve in 24-72 hours. I have health issues and I have NO insurance. I switched to new insurance, but it doesn't begin until 12/1. So thanks a whole hell of a lot, Aetna. I will NEVER recommend you.

Until I had Silverscript I had no problem with my prescriptions. This company is the worst I have ever dealt with. My doctor's office has the same problems I do when they try to renew a prescription. I wait on the line for incredible amounts of time and then get cut off (which has happened at least a half a dozen times). I can't believe Medicare can't help in the battle with this company. You have absolutely no recourse (speaking to supervisor, getting the name of who gave you faulty information, etc). It is criminal!

I've had SS Choice for years and they covered Eliquis at about $35/month after copay met. In 2022 they completely dropped Eliquis so I got the doc to prescribe Xarelto listed as Tier 2 at $25/month as Tier 2 drugs were listed in formulary. That didn't happen and I was told by phone that Tier 2 is now 36% copay, which works out to a lot more than $25/mo. For 30 day supply. I guess I'll be more careful on what plan and my choice of drugs in the future.

I realize that my medication is expensive. But, when I am told that my next refill will cost X amount, that is what I expect to pay. Not $400 more than the quote. And, of course, there isn't anything that can be done. Lies, lies, lies... I am happy to report that Silverscript has been fired! I hope someone at Silverscript is reading all these bad reviews. They are in dire need of some professional help!

They make a practice of denying coverage for average medications, including generics while covering brands. They actually want the insured to pay for a more expensive drug? And when you try to get help, you are shunted from department to department by non-English speaking people who have no comprehension of why you are calling. The latest thing is to be placed on hold for periods of time in excess of 30 minutes (while I was trying to get authorization for a generic that my doctor ordered; they only have the expensive brand on their formulary list). This is clearly deliberate. I've been on a single call with 2 (non-English speaking) reps and have been on hold now for forever. Total ongoing time elapsed is now 51 minutes! I'm listening to bad "hold" music for the last 20 minutes. This was a good company a few years ago, but now it is one of the worst.

Please forgive me for writing; but I have already made 5 calls to Silverscript – CVS to obtain my prescribed medicines. On the first 4 calls I was told that they would be sent, no problem, it was only with the 5th call that I was given the truth. The three medication that I need, I have no more left. On all, I was supposed to get a 90 day supply; but I believe either I was short counted or pills or drops were lost. None of these medications are banned substances or opioids, the cost is minimal, which I would pay. I was told to beg the provider for a sample to "hold me over" or get another prescription for a local pharmacy. If this is the case why use Silverscript? And why did it take 5 calls to find out that their system was not allowing a release of prescribed medication?

Good luck getting a straight answer from these people. Spoke to three agents. All quoted different costs for same meds. Policy requires tota deductible to be paid with single new purchase of tier 1 med.
Will change prescription company next open enrollment.

I agree with the others. There is no way to get an accurate answer from customer service. They can only read the script in front of them which does not address all questions. The medicare.gov estimate for one of my drugs was $4.94 with a $47 copay. I had to pay $180. Avoid this plan. The low premiums don't make up for the rest of the headaches and inaccurate price quotes.

They used to cover most medication but last year and so far this year they didnt cover anything. When you call to get coverage information after holding for a long time your call is cut off. Look for a company that cares about their customers. Silverscipt sadly is no longer it. I have been using. Com companies on line that give reduced rate on meds free of charge even though I have silverscript.

My grandpa had Silver Script, he passed away and they refuse to stop billing his bank account until SSA files everything and they have, they also refuse to refund. Currently on month 2 of my deceased grandpa paying $94 for a prescription he clearly isn't using... literally charging a dead man for a prescription plan which is disgusting.

I have had Silver Script for several years and this year my copay has increased from $200 to $505! This increase is should be considered criminal considering the monthly fee they charge. My latest prescription cost has increased from in price from about $15. To over $41. Considering that Good Rx and other Non-Silver Script services would charge between $17 and $21 for the same quantity of the same generic drug without the monthly tribute to Aetna! Greed maybe considered a good thing by corporate, but not by the people who pay for their services Needless to say, the Silver Script program is not long for my world.

I got a letter asking for additional payment almost doubling the cost of my Albuterol inhaler after the fact. A "customer service" number was offered if I wished to question these charges. It took 4 attempts to get through to a representative to have my questions addressed. Hard to get through and then my call would be "dropped" before my question was addressed. I was finally told that "my balance was $0 and some customers had been getting such letters without actually owing money. She could offer no explanation for this and what would be done to address the problem.

I have never encountered a more frustrating experience with a company in my life. I could not understand their representatives. They were unable to understand my questions/concerns and kept putting me on a "short 2 minute wait." They did this 9 times in a row.
My issue of trying to get them to send me a monthly EOB for the premiums I automatically pay them was never resolved. As soon as Medicare open enrollment comes back around in October I will drop them as my prescription provider.!
This company is atrociously bad! Wish I could give a negative star rating