SilverScript

This is a HORRIBLE prescription plan. They denied paying for my husbands pain meds after back surgery because he had a prescription for pain meds. He had an extensive three hour back surgery and was denied the pain meds. I paid the $70, but this is ridiculous. Don't use them. Way too expensive per month with horrible coverage.

I have had to pay hundreds of dollars (entire) costs for vaccinations and boosters with very little going to the deductible. I will be paying into the thousands of dollars by the time I supposedly meet the deductible. Based on my experience, it is the worst drug plan I have ever had.

I have used the same pharmacy for 10 years. I have had prescriptions of this particular medication several times over those years. This is the first year I had Silverscripts as my coverage. They denied this noncontroversial product because my doctor's office did not send in a lengthy justification of why she prescribed this medication. I found the Silverscript service extremely unnecessary and invasive of my right to obtain this medication. I will definitely go with a different provider when open enrollment comes around again.

I have called 6 times to get a paper premium statement for how much I have paidmonthly for service every time they tell me it's mailed will take 14 days to get here well over a month almost 2 months no statement have talked to supervisor 3 times still no statement I would not advise anyone to get their service they can't fax or even email anything sounds fishy to me

I was on the phone over an hour asking them to justify a payment request from them, that would only accept a check or cash...the letter wanted money, but no breakdown or documentation of the charge itself. I received one of these before and paid it, but the letter indicated that it was a rare mistake that they would correct so it wouldn't happen in the future...Well...it didn't correct anything and they won't accept a credit card payment and I've never had anyone suggest I mail cash in the mail!

My out of pocket was $196.37 and the plan paid $5.15 for the year this plan sucks and we are not renewing My husbands out of pocket was $111.68 and the plan paid $ 21.40 You made money off of us but you will not get a dime in the future

Customer service does not exist - unless you count the people who answer the phone who can't speak English - Which includes everyone who answers the phone. No one seems to speak English. If you ask for someone who can speak English they hang-up on you.

Silverscript means calling the # on the back of your card, reaching someone in the Philippines who barely speaks English, and being told you've got the wrong department, then being transferred to someone with a non-working headset, and then being transferred to someone who has no idea how to help you, but gives you two numbers to call, both of which are to companies unrelated to Silverscript.

If you have Medicare, call them, ask for a supervisor, and then file a detailed complaint. It will knock down their rating and eventually Medicare will drop them entirely.

My husband calls them Silversh**.

It's been a week trying to get refill of heart medication for my mother, l she is out of prescription. They refuse to authorize an emergency refill saying it was arriving today even though USPS tracking had not yet posted an ETA. Reps barely speak English and do not seem to care if they have resolved your issue or not. Never again will I use any part D company affiliated with Aetna, CVS, OR WellCare.

I hate to give them even 1 star. Their customer service is terrible and if you need to get a prior authorization approved... Forget It! I'm on medicare and they refuse all prior auths if the drug is not on the Medicare Part D formulary. Well, what am I paying for? If you will only authorize Medicare part D... I don't need to pay you, I'll go straight Medicare. They are abosolutely AWFUL.

Don't be fooled by the low monthly premium. I am paying copays for Everything. My previous plan with WellCare Value Script covered everything I was on with no copays. Biggest mistake I made to save $5 a month. AETNA, shame on you for screwing retired fixed income customers this way. Never again, for anything AETNA…!

Sorry, insurance company. I was traveling and requested an additional refill, they declined. They definitely do not care about patients well being only for deep pockets!

More research has revealed that not only was Silver Script bought by Aetna but Aetna is owned by CVS. Now I undersrtand why my favorite pharmacy was removed from the preferred list of providers. I am surprised the FTC permitted this trade restraining deal.

Their CS phone line only employs people who do not understand English well. 2 calls and 35 minutes just to get my premiums deducted from my new bank. Ridiculous. And the website is unnavigable.

I tried to opt out of this Medicare Part D plan. I called twice and clarified that I didn't want this plan and even after they sent a letter stating that I was disenrolled, they still sent me a SS MedicareRx card stating that I was enrolled. This caused Medicare to cancel my Mutual of Omaha Rx plan. Now I have to call again and have been advised to say "cancel the plan" and demand a reference number and the name of the agent. I am livid. Stay away from SS. They don't care about the consumer, they just want to say they have a high enrollment to make Wall Street see them positively.

I had the unfortunate opportunity to have to use the customer service of Aetna SilverScript Rx Part D plan today. On and off hold for 52 minutes for a simple issue. I think the agent was in a foreign county because his english was poor. Honestly I began to feel more sorry for him and for me - he struggled to get simple answers once he put me on hold making me consider that even the support he had to look into the issue was challenging. I will never and advise any others not to choose this Part D plan. This was a simple issue if this poor agent had any real information in front of him would have been able to handle. Beyond Poor service and I advise not signing up for this plan if you are hunting for 2023. I understand that CMS does surveys of customer experience but sadly I know of no one who has even been contacted. If you, CMS were to read this please hear this loud & clear. Allowing them to participate in Medicare Part D plans is doing a great disservice to your mission. There has to be more to what you do than collecting information. Who actions these poorly performing plans? I see them year after year! Stay away consumers!

They simultaneously filled 3 scripts for 3 forms of short acting insulin, gave 3 opposing rules re med.

Each agent gives a different response and explanation to my problem, related to the amount of coverage for a specific treatment

Be aware, they will cover for a certain amount and then your on your own. My prescription costs double and tripled after a few months. Stay away from these crooks.

This company is one to avoid at all costs. Recently, I was contacted by my pharmacy concerning a prescription which would cost $149 using SilverScript. They then informed me that if I used GoodRX, that same prescription was $15. GoodRX is free and SilverScript is about $500/year. Additionally, they increased my deductible from $190 to $480 without informing me. STAY AWAY FROM SILVERSCRIPT!

I signed up for Silverscript and pay $8.00 monthly. I bought one round of prescriptions and my health maintenance drugs were $325 per quarter. If I switch to Good RX at Publix my cost drops to $209. I ran a spreadsheet with the cost of drugs from Silverscript / CVS then Good RX/ Publix and added a third column and selected the cheapest by prescription and dropped my cost per quarter to $175.38. I have three prescriptions on Silverscript at CVS, moved the balance to Publix and use good RX. CVS hardly supports Good RX at all since they are in a joint venture with Aetna on prescription drugs. Here is my take away;
Silverscript alone is not as good as Good RX

Looking up each drug and finding best prices can dramatically slash drug costs.

Do not expect the folks at CVS to tell you that you can do better.

Publix was able to apply some coupons to help me save more.

A drugstore that is also in the prescription card business is a red flag if you want low cost.

My next tile around I am moving my CVS scripts to Walmart. Same price, but after seeing the bigger picture on the price structure with Silverscript I found CVS no longer my go to place.

I use two pharmacies to simplify which scripts go to good Rx and which go to Silverscript.

My next step is to look at new prescription plans. Silverscript is a pathetic plan and I am certain there are more savings.

I highly recommend creating a spreadsheet to log in the script cost with plan and with Good RX, it is an eye opener.

My husband and I have had Aetna SilverScript Drug Plan since 11/1/2022 when first retired. Most of our scripts should cost 6.00. We don't take very many prescriptions. It is administered by CVS Caremark and that is where I go, thinking it would alleviate issues. The first month, they tried to deny covering anything, saying they were not the "primary". After multiple phone calls and pharmacy visits, they straightened it out. Now trying to refill the same blood pressure med, (metoprolol),they are saying again that they "are not the primary insurance". CVS is no help. Had to call Aetna again and they have to talk to "their team" and get it fixed. After 20 minutes, it is fixed, for now anyway. They have no explanation for these errors and it keeps happening. Why do they think I am paying a premium for Part D?
I really feel that they think people will just give up and pay full price because of the extreme hassles. I was a hospital nurse for 26 years and I know how terrible these companies can be in denying coverage.
I will not renew with any Aetna program again. Just be forewarned! I wish someone had told me.

We called and had to wait 5 minutes so the computer could get through all the irrelevant information before we could ask the computer about filling the first time order for mail delivery. We asked immediately for a real person but the computer was confused. All we needed to know was about our first refill via mail delivery and delivery date. We finally got a real person who said there was not information about the prescriptions. The doctor's office stated they sent the prescriptions to them and told us to call Silver Scripts. Silver Scripts told us to call the doctor office and get a prescription sent. Medications are low at this time. This activity started second week in January and today is March 30 and we are still dealing with this. Do not recommend this company because they have issues. We have used CVS pharmacy for years but it appears the right hand does not know what the left hand is doing. It appears they need to fix the computer and its ramblings. People should be able to push - 1 or 2 or 3 or 4, and not listen to its ramblings.