SingSale

Purchased shoes and 2 weeks before the the supoosed delivery they told me that there was no stock of my PAID purchase and offered a refund which i accepted.
5 days later the same shoes were available at almost 4 times the price i paid for! I paid SGD 31 initially.

Whrn queried thru their 'Contact Us'they replied with IDIOTIC responses which did not address the concerns.

Also noticed their so called sales aint true as they consistently play with the actual pricing.

I assume the platform has been taken over by some Asian country and hence such services.

No prizes for guessing which country.

More than a month and a half and i have yet to receive my items.

I have ordered the item on 25 March 2020 and it says that item will be sent on the 2nd week of April initially.

After which the date was changed to last week of April.

I checked the "Track Here" button and a bogus tracking number was actually given as i am directed to an error page from Quantium solution.

I emailed the Customer Service on this issue and i am told that they will check their warehouse on this issue.

2 weeks after, still no reply. It makes me wonder, how long does the warehouse need to even reply or check for the item? Where is the accountability of item?

I send them 3 emails asking again on my items.

Now, they are not even replying to me.

I am stuck in the middle here whereby i am not sure where my items are.

Today is day 45 after items were ordered. There were no replies, no updates, nothing, although items were paid for a total of 800 dollars.

I have been shopping online for years through many sites, and none have been as bad as Singsale so far.

Delayed shipments:
The order timeline in your account is just for show. The dates are not followed, and you can expect a delay for up to months.

Horrible refund policy:
Refunds are not in cash. They are given as vouchers to use on their site according to their policy. Bear that in mind before initiating a refund.

Worst customer service:
Not responsive at all. All my queries have been ignored. Never have I encountered such terrible customer service. Or rather, non-existent. Usually businesses will try to at the very least address their customers, but not Singsale. We are all hindrances once we have made our payment.

This will be the first and last time I purchase anything from them.