Sirius XM

Waited on hold and finally decided to try chat, but it took the agent five minutes to respond to each message in the thread. 20 minutes and he hasn't even pulled up my account yet.

I saw a lot of peoples reviews about this company but I just got a new car I was like why not. I got the free trial I had to fight with their reps for 45mins before I was able to to get the trial. Which lost a lot of points with me and then had it for about 2 weeks. I started to get a lot of emails telling to BUY BUY BUY unsubbed from it then they readded me without any consent. Then I also started to get emails again and letters in the mail telling me to buy. The music selection they have is pretty bad its like something your parents would buy you if they don't know what music you listen too. Then the station pretty much repeats the same music over and over. Then they have "commercial free music" which is a joke because they have ads for their own station and for bands. But I got tired of all the spam and harassment on my free trial that I had to cancel it so they would stop. That is the first time I had to cancel a free trial of anything.

3 months trial with new vehicle. Way too many Emails and phone calls. I finally answered a call and when I said that I don't want to extend my service, I was hung up on.

Sirius has been ruined doe to greed at the expense of customer satisfaction. Although they thoroughly enable black history month ads

My family has had SiriusXM radio for years. The bill is always correct and it's nice to have music in the car and in the house for one low price.

Good Job!

Warning to all: watch your expiration date for promotions. $24.56/ mo. For FRIGGIN RADIO after that. If it was up to me we would just stream our music...but wife wants it. Very poor value here.

I tried calling and never got a human to answer. So I went the chat method. 64 minutes later, my account was closed. If your thinking on canceling, allow plenty of time to accomplish that task.

The primary fact is that your representative came down on the price for the plan 4 times. My concern is with the lack of integrity of this Company. I called to inquire about why my plan for the next year would increase as dramatically as shown on my renewal notice (almost 300% increase over the prior year!). Your rep came back with 4 offers, each one less than the previous. The final offer resulted in a premium proposal that was still 23% greater than what I paid for last year. While this may have been acceptable, I could not get beyond the fact that you didn't offer me the best price to begin with. Had I not called I would've been stuck with a 300% increase to my annual premium. And had I agreed to any of the first three options that your representative gave me, it still wasn't your best and final offer. This whole process caused me to lose confidence in your company. This showed me that SiriusXM is not a company that operates with integrity. Consequently, I have no interest in doing business with your firm going forward. #SiriusXM Billing Scam

I've been dealing with SiriusXM since I purchased a vehicle several weeks ago. I never subscribed or did a trial, they've called me several times on the phone and every time they did I asked NOT TO BE CONTACTED AGAIN! I'd block the number and they'd call from a different one. The junk mail never stops! I decided to Google and found out I am not the only one with the same issue, the BBB has over a thousand negative reviews from people experiencing the same harassment!

I renewed my subscription on Friday they took my money by Sunday my radio was turned off and they wanted to charge me again

Sirius XM has made 13 charges to my account in the last 6 months. They never canceled the membership for the totalled explorer so not only have they been charging me the standard $6 per month since July, for the new explorer (that i just recently got service for) but also $30 per month for a PLATINUM membership for a car that doesn't even exist anymore... $278.18 total in the last 6 months for a service that I don't even use unless my phone isn't connecting to my Bluetooth. CANCELED EVERYTHING.

Everytime I have called to cancel my service they always try to sell you another plan and it is aggravating, it's not that hard to cancel the plan. Usually on the phone 20 mins with them everytime

I would not have thought it possible to make this app work even worse than it already did, but I was wrong! It was awful before, now it has been redesigned to make it virtually worthless. Here's a hint: you can get podcasts many other places without paying at all, AND THEY WILL ACTUALLY PLAY. CONTINOUSLY. WITHOUT DROPPING OUT OR SKIPPING TO SOMETHING ELSE EVERY FEW SECONDS. Do. Not. Waste. Your. Money.

THIS woman AKA MANAGER is the MOST RUDE and OBNOXIOUS woman, person anyone can think and doesn't try to HELP ANYONE and talk to people with a HARSH tone that is TOTALLY UNACCEPTABLE and she should be TERMINATED ASAP...

I purchase i gift card that I didn't use the whole amount, my credit was 90 dollars now they tell me that I don't have 90 dollars but only 50 dollars! They rob you in your face.

If I want to cancel my subscription. I should be able to do it at anytime of the day or at night or at 5:30 in the morning! Not during some open hours!

Company continued to charge me after cancellation then refused to refund me fully, then told me I was a liar. This is the worst company ever. Run from them!

I've call and messaged this place today and they won't cancel my account stay. First I message them then on phone and they won't cancel my account away from here

Almost impossible for a person on social security to cancel. My subscription which apparently was a promotional rate was charged at 5x the rate on Friday evening, they are closed on Saturday and Sunday, and WILL NOT cancel as of Friday and refund the extra $2.

The new app is a horrible design not intuitive. I cannot find my favorite channels and I have wasted too much on it. Canceling my subscription

I would give them zero stars if I could. We have 5 vehicles with Satellite so you would think they might be a bit more motivated to service a client. Our Jeep satellite quit working, but would get spotty. Then I got it working if I clicked on Connect to Internet. Called SXM at least 6 times but every time I called, their Canadian call centre automatically transferred me to their USA call center because we have a USA phone when traveling. USA call center cannot help Canadians and cannot transfer callers back to the Canadian call center. They keep promising a call from a tech within 24 hours. Never got a call. Finally a USA Mgr was able to connect me to a Canadian tech who couldn't get it working right but had me reboot the system so now it doesn't even work on Wifi either. As of ytdy, they promised to call me back within 5 days. Meanwhile, tried using their text service dept for help, but they were useless and could not even carry on a conversation - it appears that they cannot read what is written to them. If there was any other option, I would change providers in an instant. I'm not sure why cell providers do not expand their services to include satellite radio because if they did, Sirius would be out of business within weeks.

I was given a special offer for six months, and then Sirius XM started automatically charging my account. Beware! Canceled the subscription.

I moved to the Philippines. They block my access to SiriusXM including the ability to Cancel the account. So I cant listem but they keep charging me. This is criminal.