Sirius XM

The people who answer their "customer care" department have no clue about any of the channels they offer.

In Dec 2022 I bought a Roku device and I did sign up for SirusXM 3 month trial on my Roku. SirusXM sent me an email to create a password. I clicked the link in the email to create a password but it took me to a page saying it expired. I chat them online & they said contact Roku. So did contact Roku and of course Roku said SirusXM is in charge if the login for their channel. I did chat online with SirusXM again & they kept telling me contact Roku after I told them Roku can't do nothing about creating a password on SiriusXM site. They also said they need my account number but I told them I don't have. After chat, DM them on twitter & they said a SiriusXM Corporate Solutions Team member will email & call me. In Jan 2023, The member sent me 3 same emails asking me what the best time to call me after I told them just email me. Their last email was Jan 3 and I haven't hear back of them. They are ignoring me, giving me a run around & they don't know to fix the problem about creating a password on their site. The customer service is bad

I signed up for a 3 month pariod, then they hit me up the 4th month for11.99. I never used it once. It can car radio only, no streaming. I DONT EVEN OWN A CAR. CUSTOMER SERVISE DIID JACK ALL. THEY WOULD NOT REFUND MY MONEY! THEY FLAT OUT STOLL MY MONEY STAY AWAY FROM THESE $#*!ING CONARTISTS!

Charged me even after unsubscribing. They make it so difficult to unsubscribe. $#*!kkkkkkk youuuuuuuuuuuuu SiriusXM. Honestly your $#*! is trash anyways.

Tell you one price raise price with no notice you call and discontinue service then charged 26.10 dollars for each radio total scam company

Hey remember when Vince Neil said he took viagra and blew through 20'000 dollars on hookers because he couldn't cum. Do you think Vince might be gay?

I used the service a lot when traveling, recently have to cancel due car change and process was fast, I recommend this service.

I have been very dissatisfied with this company for years. I have found the sales reps are very misleading in their communication. For example I was told listening to Sirius XM via an app on my phone was included in my plan however a few months later when I decided to give the app a try I discovered through another customer service representative that this app is NOT included with my yearly bill, even though I was told otherwise after having paid for the year in full for two different vehicles. I have called their customer service and complained a few times only to have the representative and their supervisors argue with me. It seems rather evident that this company does not believe in customer loyalty or customer service. Customers are just a number to them and they are indifferent if they lose your business. I refuse to be nickel and dimed to death by Sirius XM. I have been a subscriber for many years and its outrageous they have the audacity to not only lie about the app being included in the exorbitant rates they then to require I pay more just to listen to the app which I was previously told was included. Get real, Sirius XM! How about treating your loyal customers with some respect? It would seem Sirius XM would be well served to invest in some real customer service reps and become a company that values its customers enough to treat them with honesty and respect and give them correct, timely information from trained competent representatives. My whole experience would have been a positive one if someone had taken the time to really listen to what I was saying and at least pretend to find a solution to accommodate my needs and address my concerns. Shame on you Sirius XM. At the very least, act like you care enough to make an effort by being accommodating and stop arguing with your customers! The service isn't worth what you pay for. Youre better off with a Free account with one of the following apps Spotify, Pandora Radio or iHeartRadio connect with your cars Bluetooth and you could even upgrade to a paid account for a fraction of the cost of Sirius XM.

Always checking your credit card with those $#*!.they will take your money without your permission

Worst app. Spent 3 HOURS trying to set it up. Seemed finally was. Then didn't take sign in. A total waste.

They allow nonaccount owners to cancel a subscribers subscription. Then they refuse to refund the subscription balance to the owner of the account.

Need more of our music stations. Too many rock and country music stations! Can we get more brown people music stations.

Short & not so sweet - this new app update is AWFUL!
The overall rating of 1.29 is overly generous.