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Sirius XM has a rating of 1.2 stars from 119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Sirius XM most frequently mention customer service, credit card, and free trial problems. Sirius XM ranks 160th among Radio sites.
I love the SiriusXM app and it has alot of channels you can listen too with variety of genre music. I mainly like the premium Pandora where you can customize your channel. Its a great way to listen at home with your kids and family.The workers are very warm hearted and compassionate as well. Highly recommend to get SiriusXM Radio!
I've been using Siri XM since October 2023. I no longer could afford it so I called and canceled my account. I told them before I did not want no more service and they still continue to take money out of my account and would not refund me my money back, this is not fair to customers In my eyes that is consider stealing
The actual Radio Service when it works is just fine. The problem is that periodically they send out channel updates that break things. I had a preset channel, 105, so there is a favorite in my car radio. No issues for the longest time. An update comes out and I can no longer get this channel. I should mention that I still get channels 100,101,102,103,104,106,107,108, you get the point. The only Channel missing is 105. After four phone calls to technical support and multiple attempts to get a refresh they passed my case over to senior technical level advisors. You obviously don't get to talk to these people but they never replied after 3 days. I left them a message to contact me back and I received an email from corporate Solutions team. They gave me a call as well and I spoke to them. Their answer was my radio is too old and it was the radios fault that I could not get this one channel. How more ridiculous could this ever be. If channel 105 was never available on my radio there would be no way I could set it as a favorite or preset. I explained this to them and although she agreed with me, she said that is what she was supposed to tell me as provided by their technical support team. In reality, they simply don't want to send out a new patch. As it turns out many people are missing this channel. I understand that it would cost them time and money to put a patch together to make sure that this went out to everybody but are not we paying our bills on a monthly or annual basis. Should not we receive the channels that we have contracted for. In my opinion we should. In their opinion I guess not. In my opinion this is an absolute Lie by the company. Highly offensive and if I could go a different route I absolutely would. Unfortunately they have a monopoly on satellite radio.
Kinda rude to just call someone out of the blue and then hang up just because they declined an offer.
The people who answer their "customer care" department have no clue about any of the channels they offer.
In Dec 2022 I bought a Roku device and I did sign up for SirusXM 3 month trial on my Roku. SirusXM sent me an email to create a password. I clicked the link in the email to create a password but it took me to a page saying it expired. I chat them online & they said contact Roku. So did contact Roku and of course Roku said SirusXM is in charge if the login for their channel. I did chat online with SirusXM again & they kept telling me contact Roku after I told them Roku can't do nothing about creating a password on SiriusXM site. They also said they need my account number but I told them I don't have. After chat, DM them on twitter & they said a SiriusXM Corporate Solutions Team member will email & call me. In Jan 2023, The member sent me 3 same emails asking me what the best time to call me after I told them just email me. Their last email was Jan 3 and I haven't hear back of them. They are ignoring me, giving me a run around & they don't know to fix the problem about creating a password on their site. The customer service is bad
I signed up for a 3 month pariod, then they hit me up the 4th month for11.99. I never used it once. It can car radio only, no streaming. I DONT EVEN OWN A CAR. CUSTOMER SERVISE DIID JACK ALL. THEY WOULD NOT REFUND MY MONEY! THEY FLAT OUT STOLL MY MONEY STAY AWAY FROM THESE $#*!ING CONARTISTS!
Products used:
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Charged me even after unsubscribing. They make it so difficult to unsubscribe. $#*!kkkkkkk youuuuuuuuuuuuu SiriusXM. Honestly your $#*! is trash anyways.
Tip for consumers:
$#*!. You.
Tell you one price raise price with no notice you call and discontinue service then charged 26.10 dollars for each radio total scam company
Hey remember when Vince Neil said he took viagra and blew through 20'000 dollars on hookers because he couldn't cum. Do you think Vince might be gay?
I used the service a lot when traveling, recently have to cancel due car change and process was fast, I recommend this service.
Products used:
siriusxm
I have been very dissatisfied with this company for years. I have found the sales reps are very misleading in their communication. For example I was told listening to Sirius XM via an app on my phone was included in my plan however a few months later when I decided to give the app a try I discovered through another customer service representative that this app is NOT included with my yearly bill, even though I was told otherwise after having paid for the year in full for two different vehicles. I have called their customer service and complained a few times only to have the representative and their supervisors argue with me. It seems rather evident that this company does not believe in customer loyalty or customer service. Customers are just a number to them and they are indifferent if they lose your business. I refuse to be nickel and dimed to death by Sirius XM. I have been a subscriber for many years and its outrageous they have the audacity to not only lie about the app being included in the exorbitant rates they then to require I pay more just to listen to the app which I was previously told was included. Get real, Sirius XM! How about treating your loyal customers with some respect? It would seem Sirius XM would be well served to invest in some real customer service reps and become a company that values its customers enough to treat them with honesty and respect and give them correct, timely information from trained competent representatives. My whole experience would have been a positive one if someone had taken the time to really listen to what I was saying and at least pretend to find a solution to accommodate my needs and address my concerns. Shame on you Sirius XM. At the very least, act like you care enough to make an effort by being accommodating and stop arguing with your customers! The service isn't worth what you pay for. Youre better off with a Free account with one of the following apps Spotify, Pandora Radio or iHeartRadio connect with your cars Bluetooth and you could even upgrade to a paid account for a fraction of the cost of Sirius XM.
Worst app. Spent 3 HOURS trying to set it up. Seemed finally was. Then didn't take sign in. A total waste.
Always checking your credit card with those $#*!.they will take your money without your permission
They allow nonaccount owners to cancel a subscribers subscription. Then they refuse to refund the subscription balance to the owner of the account.
Short & not so sweet - this new app update is AWFUL!
The overall rating of 1.29 is overly generous.
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