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2022 SITEJABBER AWARD

SiteGround

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Overview

SiteGround has a rating of 4.4 stars from 560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SiteGround most frequently mention customer service, support team, and response time. SiteGround ranks 5th among Web Hosting sites.

  • Service
    127
  • Value
    119
  • Shipping
    17
  • Returns
    23
  • Quality
    111
Positive reviews (last 12 months): 95%
Positive
19
Neutral
0
Negative
1
View ratings trends
37
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How would you rate SiteGround?

Reviews (560)

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Reviews that mention popular keywords

customer service (110) support team (29) site ground (26)
Thumbnail of user dermotj
GB
3 reviews
2 helpful votes
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December 6th, 2019

Sorted my problem in minutes and offered to help me further,
Can only say, very helpfull, may it continue.

Date of experience: December 5, 2019

Thumbnail of user peterc769
Australia
1 review
0 helpful votes
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July 21st, 2020

My experience with SiteGround has been lightyears better than any other hosting company. Great team there!

Date of experience: July 21, 2020

Thumbnail of user rakeshk86
India
1 review
0 helpful votes
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July 20th, 2020

Nice customer service. Keep a good job. Had some doubt related to domain cancelation which got resolved.

Date of experience: July 19, 2020

Thumbnail of user roomik
Canada
1 review
0 helpful votes
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September 14th, 2022

Best woocommerce hosting for mid to large scale websites. Great loading speeds and new CDN features for eventual support for Web3

Date of experience: September 14, 2022

Thumbnail of user gordonm172
North Dakota
1 review
0 helpful votes
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July 23rd, 2020

You can buy web space anywhere; but time and again, it is the excellent SERVICE of the SiteGround chat reps who keep me coming back. ~ G

Date of experience: July 22, 2020

Thumbnail of user jamesb3890
Mississippi
1 review
0 helpful votes
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November 11th, 2020

Need information about DNS and domain replacement. Got GREAT results to all my questions. Dzhanan H. Was very knowledgeable of the system.

Date of experience: November 10, 2020

Thumbnail of user jackh412
California
1 review
0 helpful votes
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April 8th, 2020

Only took a couple of minutes to get done what I neede to done. His help was clear, consise and to the point.

Date of experience: April 8, 2020

Thumbnail of user monicav74
South Africa
1 review
0 helpful votes
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April 10th, 2020

Humanity is need site ground showned me that they use real people not robots thanks alot for offer...

Date of experience: April 9, 2020

Thumbnail of user edwardk283
TZ
1 review
1 helpful vote
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May 4th, 2020

Is my second chat with Stefan, But I feel if he understand me more than I explain to him

Thank you so much Stefan

Edward Kahembe

Date of experience: May 4, 2020

Thumbnail of user bashiirs
Somalia
1 review
0 helpful votes
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October 2nd, 2020

Thanks all Employee's for this website SITEGROUND.COM i happy to use and easy way to make all your business

Date of experience: October 1, 2020

Thumbnail of user mousem1
Ohio
1 review
0 helpful votes
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March 3rd, 2021
Verified purchase

I just want to say that I was hesitant to leave Arvixe, not because Arvixe is worth staying with at all, they absolutely aren't but rather BECAUSE Arvixe has been such a headache that I didn't want to get stuck with another hosting provider like them ever again, especially because I locked myself into perpetual hell with them due to needing to pay for 2 years at a time to get the best deal. Well anyway I finally did it after a lot of research. I was hesistant because there are a lot of claims that Sitegrounds tech support has gone down hill lately and that is exactly the problem I had with Arvixe but I haven't found that to be true albiet they hide how to get to their live chat a little too well once you actually do get to it the people who help are nothing but absolutely awesome. I had to have asked idk how many questions and they do offer you links to like go off and read but if you ask questions they don't say like check out the link they actually will help you with your specific questions about your specific website because sometimes idk if I'm even describing what I need help with correctly if that makes sense. Vasil especially was probably in chat with me for an hour and I know I had to have asked some repeat questions because I get confused kinda easily like it's hard to grasp certain things about mail and SSL stuff and transfering and pointing all these websites. I just personally really wanted to shout that dude out and say that was a real person who cared and that means EVERYthing after dealing with headache after headache after headache with Arvixe. They copy and paste everything they say to you, not Siteground. Not Vasil. Straight to the point, never frustrated, never passes me off to another person. I hope he knows he does make a huge difference after a week of crying with Arvixe support I am just so relieved now to know this is what I can hopefully expect from Siteground. I'm moving all eight of my websites over. I'm sorry I ever hesitated.

Service
Value
Quality

Date of experience: March 2, 2021

Thumbnail of user sujeebg
India
1 review
0 helpful votes
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February 16th, 2020

HOPE THE PAYPAL HELP ME, AS PER YOUR OPINION. I THINK I WILL GOT THE FARTHER HELP FROM YOUR END. THANKING YOU.

Date of experience: February 15, 2020

Thumbnail of user nated64
Canada
1 review
0 helpful votes
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October 30th, 2021

Kolyo B. Was very knowledgeable about the companies products and very helpful. Deserves a raise!

Date of experience: October 28, 2021

Thumbnail of user peterc780
Australia
1 review
0 helpful votes
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July 28th, 2020

The best service hands down! I wont go anywhere else because that will be going backwards :). ...

Date of experience: July 28, 2020

Thumbnail of user crystalb391
Canada
1 review
0 helpful votes
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March 5th, 2021

Your team was VERY kind, helpful, and knowledgeable. Thank you for your help today and as a result, I am migrating over to Siteground from Bluehost. I have high hopes. Thank you :)

Products used:
Wordpress Migration tool

Service
Value
Quality

Date of experience: March 4, 2021

Thumbnail of user hb183
Germany
1 review
0 helpful votes
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June 8th, 2020

Der Kundenservice ist hervorragend, sehr freundlich und sehr professionell. Meinem Anliegen hat man sich sofort angenommen mit mir gemeinsam die Punkte, die erledigt werden mussten, in kürzester Zeit erledigt.

Immer wieder gerne!

Date of experience: June 8, 2020

Thumbnail of user xaviere19
Spain
1 review
0 helpful votes
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November 29th, 2020

He estado mucho tiempo con ellos y la verdad, la atención al cliente siempre ha sido perfecta, Silvia, Andon, Veronika... entre otros del equipo de Siteground tanto de administración como soporte, siempre me han atendido a la perfección. Nunca he tenido problemas con ellos. Y para aquellos que dicen que usan tácticas fraudulentas de cobros... nada de nada, si la oferta es de un año, es un año, lo pone bien claro cuando seleccionas un plan. Si quieres empezar con una web es un buen sitio, puedes seleccionar un plan StarUp para empezar y luego ir a ampliarlo si lo necesitas. Es evidente que con un plan básico, el soporte no será tan inmediato como en planes superiores (cosa que está bien explicado) pero no tendrás ningún problema con ellos.

Date of experience: November 28, 2020

Thumbnail of user sicu.rectorat
Haiti
1 review
0 helpful votes
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April 7th, 2023

Quand j'ai un problème avec mon site web et que j'ai fait appel aux techniciens de Siteground, ils m'ont répondu dans un temps record et m'ont toujours aidé.

Date of experience: April 5, 2023

Thumbnail of user damianob3
Italy
1 review
0 helpful votes
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December 12th, 2020

Ringrazio i due operatori che ho contattato in chat, in due giorni diversi, Pavel e Stoyko, gentili e molto efficienti, in pochi minuti ho risolto il problema di pagamento con carta, complimenti a Sitegroud per il suo staf.
Damiano.

Service
Quality

Date of experience: December 12, 2020

Thumbnail of user francescom49
Italy
1 review
0 helpful votes
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October 13th, 2020

Se l'acquisto del domino è avvenuto qualche attimo prima bisogna attendere qualche minuto o addirittura ore prima che si connetta al nameservers, dopodichè sarà possibile aggiungere il certificato SSL al tuo sito

Date of experience: October 12, 2020

Thumbnail of user federicar5
Italy
2 reviews
0 helpful votes
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October 31st, 2020

Come sempre l'assistenza di Siteground è rapidissima, rispondono subito ed in maniera esauriente. Lo consiglio a tuti è un servizio di hosting da 10 e lode

Date of experience: October 30, 2020

Thumbnail of user giuseppeb18
Italy
1 review
0 helpful votes
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October 4th, 2020

Ogni volta che ho bisogno di assistenza, sono gentilissimi, utilissimi e velocissimi. Un servizio davvero eccellente. Il miglior servizio hosting che abbia mai utilizzato.

Date of experience: October 3, 2020

Thumbnail of user travisc163
Ecuador
1 review
0 helpful votes
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November 18th, 2020

Excelente anfitriona tan querida, maneja mucha paciencia impecable en su trabajo, muchas gracias supero mis expectativas, contraten mas gente como ella.

Date of experience: November 17, 2020

Thumbnail of user carlosf194
Argentina
1 review
0 helpful votes
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November 15th, 2020

Llevo trabajando desde 2001 en tinternet y desde que encontre esta empresa me ha cambio la vida en relacion al hoating y al soporte sinceramente son excelentes!

Date of experience: November 15, 2020

Thumbnail of user giovannim79
Italy
1 review
0 helpful votes
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December 6th, 2020

L'operatrice è stata semplicemente fantastica. Di questi tempi la professionalità unita alla gentilezza, come quelle della vostra operatrice, sono fondamentali. Complimenti. E GRAZIE:

Date of experience: December 4, 2020

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