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SiteGround has a rating of 4.4 stars from 560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SiteGround most frequently mention customer service, support team, and response time. SiteGround ranks 5th among Web Hosting sites.
Hosting is becoming pathetic with siteground. Support is down the hill. I am already in the process of moving to another company.
I was trying to upload 800mb file to migration tool. It is taking several hours. I uploaded to their file system and asked them to import to wp migration tool. They refused to help and they left me hanging.
Recently bought namehero. They could attach and I could restore. But, siteground is taking terribly long and they could not help me through any process to restore my site.
I already have account in hostinger and namehero. I will move everything out soon.
Date of experience: September 4, 2020
Way too expensive man...I simply don't like this website. There are a lot of cheap options out there.
Date of experience: March 7, 2024
Rosen a saved my day in few minutes, Siteground assistance is 90% of the time excellent, then of course it depends on the team member you get, but they are all friendly and ready to help 24/7
Date of experience: May 7, 2021
Every issue I've ever had (big or small) has been dealt with and resolved very quickly and easily. This is the kind of support other tech related companies should be striving to emulate. Thank you!
Products used:
Web Hosting.
Date of experience: July 12, 2021
Excellent conversation. He spent lots of time with me fully answering all of the many questions I had related to website and email hosting. Great initial experience.
Date of experience: September 28, 2020
Vladislav was the customer service representative that helped with my tech support and questions about their product. His answers were timely, helpful and understanding.
Date of experience: November 1, 2022
Your service delivery is excellent. I love how consistent you are in attending our issues we face when it comes to technical website problems. Thank you
Date of experience: December 7, 2019
Today i had a difficult problem with some DNS settings for sub-domains. The chat support was very good and after 15 min all the questions are solved.
Professional service.
Date of experience: October 12, 2020
After dealing with some other hosting companies, siteground has been overall the most helpful and patient. With technology it takes patience on both sides
Date of experience: August 21, 2020
The staff at SiteGround are always prompt at helping or getting answers. I've had many issues with speed and received very useful help in optimizing properly.
Date of experience: October 31, 2020
Stefan answered my questions concisely and clearly. Siteground has excellent tech support. I have grown as a developer in part from their help. Good support is worth paying for.
Date of experience: November 9, 2020
Thank you for you amazing customer service! Whenever I have any issues with my website, the problem is resolved super fast and in a most polite way possible. Highly impressed with SiteGround.
Date of experience: August 12, 2020
Every time I have a problem customer service sorts it out in no time and with the best attitude, love working with Site Ground. I´m actually shocked to read bad reviews.
Date of experience: August 11, 2020
When I opened my first website I had thousands of offers online to chose from. I cound't make a clear decision. A friend told me to start with Siteground. "It's a bit expensive" he said "but you'll never be alone. They have great customer care!".
And that's more than true! For some issues base on the covid emergency I had to cut down some costs and even if my questions were all concerning a downgrande of the services that Siteground is selling to me (aka less money income for them) they always adviced me for MY best and not for THEIR best.
I am very, very grateful for this and I'll suggest to everyone to use Siteground, a company that puts etics in its job.
Date of experience: September 29, 2020
Efficient resolution, answered many questions, always look forward to getting quick resolutions to issues
Date of experience: April 26, 2024
Helped in a logical, orderly way, and the communication was friendly, patient enough. I have had consistently good experiences with complex problems and simple ones with SiteGround hosting support.
Date of experience: June 17, 2021
Thanks for your help. It's always good to know you guys are there. Siteground's customer support is one of the reasons we moved our hosting over to you.
Date of experience: December 22, 2020
Be very careful. You don't receive any discounts on renewal. My hosting price went from $7.45 per month to almost $30.00 per month! As a small business, an increase of over 300% in price is not something that my budget can handle. If I did the same in my business with my prices, I'd be out of business.
I was going to give 2 stars due to not having issues in the 2 years I was with Siteground. However reading the insincere replies from them to the many other customers who have the same issue left me needing to change to a 1 star. Jumping up prices like that was deceptive (as much as they say they are being transparent with their prices).
Getting you in on a 'too good to be true' promotional price to have you do the hard work and move over to be stung by the "regular" price as soon as it renews.
Luckily I cancelled renewal before this happened. I asked them if there was anything that could be done and the price offered was still double what I can pay in my local area.
I'd suggest going elsewhere. I can get a local hosting company to host for less than half the cost.
Date of experience: September 12, 2020
I would like say a big thank you to siteground team
I felt the questions were a bit silly but I needed answers
They were answered very professionally
Could not have been more helpful
I will be joining siteground as soon as my hosting is near expiring
Many thanks once again
Mark
Date of experience: July 14, 2020
He was able to fix my issues right away which actually ended up being user error but he was so kind about it and got me in the right direction. Thank You Again.
Date of experience: September 1, 2020
This is best hosting provider, best customer service and support. So dont worry host your website here
Date of experience: March 8, 2024
I have had SO MANY different hosting companies. Had the cheapest (and yes that turned out to be in quality as well) and the MOST expensive due to client needs. Siteground has been GREAT! Their has never been anything that the Customer Service team has not been able to resolve. Granted in some cases it took time but as long as there is a resolution and communication - that is easy peasy.
Never got a Wordpress white screen (autoupdate and the like has protected me) Now with them for 5 years and no complaints.
Wordpress issues are interesting and some you have to blame the plugin developers not the hosting company. When you know that the hosting company simply provides the DB and the space to host it then you gotta separate the parts to the right responsible party.
Date of experience: February 4, 2020
Oh my gosh... I was struggling with a site issue for a couple of hours. Dropped a ticket to SiteGround support and the error was resolved in less than 2 minutes. Wow!
Date of experience: August 13, 2020
I have been using siteground for 6 years and never had an issue with customer support. They are super knowledgeable and assisted me every time under an hour.
I highly recommend them.
Date of experience: December 14, 2020
My problem was basically because of my own stupidity!
I thought I should contact the support and go grab some tea and YET the moment I pressed that "Send" button someone had already got my back!
This is the first time I have experience such speed, so I've got to say I am quite MOVED: D
Thanks again!
Date of experience: October 1, 2020
Our web hosting services are crafted for top speed, unmatched security, 24/7 fast and expert support. Trusted by more than 1 Million domains!
We are sorry to hear about this. We have identified your latest chat where you have discussed the file upload issue with one of our representatives. He has indeed focused on the 3-rd party migration tool error, instead of on the actual file you wanted to have uploaded. Since you left the chat too quickly, he didn’t have time to provide you with an alternative solution after realizing the problem. We are sorry that this misunderstanding has negatively affected your opinion about our services and we will make sure to give our agent feedback to prevent similar situations in the future.