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SiteGround has a rating of 4.4 stars from 560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SiteGround most frequently mention customer service, support team, and response time. SiteGround ranks 5th among Web Hosting sites.
I was not happy to receive this message, since when I signed up it was for unlimited web site and no Inode quota was mentioned.
Immediate action required: Your Hosting Plan hosting plan exceeds its dedicated Inode Quota
I have reluctantly upgraded early to cloud hosting at much more money, but I did this because I am super satisfied with their support, and I rarely say that about any company.
Tip for consumers:
Find out what limitations on UNLIMITED offers.
Products used:
Shared Hosting and upgrading to Cloud Hosting
Date of experience: July 6, 2020
I am new to programming and web hosting so I've had siteground help me a lot through their support chat and they have been great at giving me step by step guidance as I learn everything.
Date of experience: February 11, 2020
Outstanding customer service! A quick chat with genius support staff helped fix my technical issues. I've had Site Ground for years and continue to be impressed at the service and support.
Date of experience: May 26, 2020
Was helped by Peter G today and he was so very helpful. He helped solve an issue for me that was completely my fault. Despite the fact that my mistakes were self-inflicted and that I made those mistakes in order to avoid paying the higher price - he did not make me feel like an idiot. He quickly fixed my issue so that I could go ahead and renew for 36 months.
Why did I decide to renew Siteground despite the increased cost? I have been with Siteground for two years now. In that time I have not had any issues with them or their service. After carefully looking over all of the options available and considering all factors, including reliability, ease of use, customer service, features, etc... Siteground is one of the best hosting services I have ever had. It sucks to have to shell out a lump sum for a new or fairly new business but it's so important to remember that you get what you pay for. And if you consider Siteground's track record, that still comes at a reduced cost when comparing all factors against other hosting companies. Honestly, if you're serious about your business, I highly recommend Siteground. I won't think twice when having to renew again three years from now.
Date of experience: October 12, 2020
Alexander was efficient and spot on with his questions and answers. He spent 37 minutes with me solving a non-working website. Now working. Thank you.
Date of experience: December 9, 2019
Daniel was amazing, answered all my questions and was extremely polite and friendly. I have used multiple hosting provides in the past so far I think Siteground is way better.
Date of experience: July 5, 2020
Diana was a tremendous help. Not only did she resolve my issue in record time but her professionalism was top notch. Thank you for your help and a great experience.
Date of experience: May 25, 2020
It took me awhile to figure out accessing the Live Chat feature, but the tech support was terrific, and helped me get my site back and cleaned up. Highly recommend.
Date of experience: February 16, 2021
I highly recommend this expert team of web supporters! They've always been able to help me resolve an issue and keep my site healthy.
Date of experience: April 23, 2024
Quick, professional, and accurate customer service. I have been using SiteGround for several years now, and they continue to improve their services and product.
Date of experience: March 27, 2020
Siteground provides excellent support to solve our PHP apps hosted on Siteground.
A. Very fast response
B. Very fast resolution time (less than 6 hours)
All done on Sunday evening!
Products used:
Web hosting, Wordpress hosting, PHP hosting
Date of experience: March 7, 2021
I've spent half-an-hour trying to fix redirections in the cPanel and it didn't work.
Then, I gave up and contacted SG. Konstantin was my support person.
In no time, the problem was solved and more. He fixed. Htaccess which I wouldn't touch ever in fear to mess up the website, and he deleted the unnecessary redirections.
Thank you Konstantin and thank you SG
Date of experience: May 25, 2020
As an agency we use Siteground's hosting services.
Repeatedly I have experienced that Siteground's Customer Service is superb.
Early responstimes and answers to my questions.
Date of experience: November 27, 2019
Ive spoken to many sales reps and most are either incompetent, too focused on squeezing every penny out of customers or rude - non of which helps with long term business - Aleksader Ts was the opposite and if I ever need to buy anything else, Ill be asking for him because I trust him and appreciate his manners and competence - top guy
Date of experience: August 7, 2020
He helped me get my IP address issue resolved quickly and couldn't have been more helpful. I was totally lost without him. It is people like him that make me happy I switched to you guys from godaddy
Date of experience: April 13, 2020
Update Nov. 14th:
To make it even more frustrating, they renewed my plan 15 days early! I didn't even have a chance to move my site to a different host before they charged me $350! After finally finding the contact form & emailing them (the only option you have before they even offer chat) I chatted with the customer service, and they were great about refunding me for the renewal. But of course now I have to wait 7-10 days for the refund to hit my bank. So I'm still out $350 that I wasn't expecting to spend! So if you go with them, make sure you select "No automatic renewal", or head's up! They'll hit you with it way before your plan expires!
~~ Original Review ~~
I really haven't used their customer service much, and that alone makes the renewal price outrageous. The new sign up account is an okay price, but then to go from $80 to $350 after you get your site established, is nuts! Other services have just as good of track records for uptime and freebies... Without an insane renewal cost.
I'm certainly not signing on again. Which unfortunately means I have to start over and create a new site with a different host. But it won't be 350 BUCKS!
Tip for consumers:
Make sure you don't have automatic renewals on! They'll renew early on you... For 4x what you paid initially!
Products used:
Website hosting
Date of experience: November 16, 2021
Hello Trenton,
We are glad to hear you are happy from the assistance from our side.
To clarify, all our hosting plans are set to automatically renew 15 days prior the expiration date for avoiding any service interruption. The renewal is at our regular price listed on our sales pages and the new term is added to the expiration date of the account This is the expected behavior of the system on our end. We send 3 email reminders for the upcoming renewal in advance, to ensure our customers are taking an informed decision on whether they would like to extend their subscription with us. We can only presume that these email reminders have been caught in a spam filter, since you were surprised by the renewal price.
We can confirm that the renewal has been cancelled and that the refund had already been posted from our end.
Kind regards,
The SiteGround Team
Not much to write, really, except that for me Siteground support has always been fantastic. Every support person is knowledgeable, friendly, polite and effective. I couldn't ask for more!
Date of experience: July 8, 2020
Transferred our sites from Godaddy totally different experience, very helpful highly recommend, Someone always ready to help and a polite and very professional way. Thank you to your team!
Date of experience: September 15, 2020
I AM NEW IN THE WEB INDUSTRY, AS BEGINNER WE FACED A LOT OF PROBLEM BEGIN WITH HOSTING, DOMAIN, TRANSFORM AND SO ONE
I FIND A REALLY FAST SERVERS IN SITGROUND 24/7
SO HELPFUL AND KIND DO NOT JUST FIX THE ISSUE THEY ALSO TEACH YOU HOW CAN YOU HANDEL IT IN THE NEXT TIME I REALLY WOULD LIKE TO THANKS THEM FOR THIS GREAT SERVER
HIGHLY RECOMMEND THEM IF YOU WANT TO BE PROACTIVE
Date of experience: June 20, 2020
Thank you to Stefan who made me feel like an expert, who has no technology experience, but made it really easy fo me to achieve my goal. Thumbs up for his super support!
Date of experience: November 25, 2020
Another crisis averted - thank Daniela! Working in a test environment just got amazingly simple. Looking forward to seeing the changes I can make on the single click instead of in the live site
Date of experience: August 25, 2020
We have recently moved from Bluehost to Siteground but let me tell you we have experienced unexpected Speed, Service & Support from Site Ground they are the best in this business. Will highly recommend to all.
Bluehost Spends more money in marketing rather than investing in their Data centers and SERVERS.
We are happy to be a Part of Site Ground.
Date of experience: January 2, 2020
Always registered a phone number to which you have access immediately. I contacted the chat support as a new customer, very efficient, responsive and helpful. Good chat support.
Date of experience: October 3, 2020
I was doing some advanced dns operations and these guys helped me quickly and efficiently.
Very well educated and polite.
Tip for consumers:
Just that I was shocked how good the support was
Products used:
grow big website plan.
Date of experience: March 20, 2024
My chat person helped me find the cheaper 2-year renewal plan that I was seeking. He was wonderful. He was patient, kind, and helpful.
Date of experience: May 7, 2023
Our web hosting services are crafted for top speed, unmatched security, 24/7 fast and expert support. Trusted by more than 1 Million domains!
Hello,
We are glad to see you are happy with your support experience with us!
The inode usage consists of the total number of files and folders present on your hosting account and the quotas are listed in the plan comparison sales page, in the “Server Resources” section. Whenever clients reach the plan inode quota, they can either delete any unnecessary files from the hosting plan, thus decreasing the usage, or upgrade to a higher plan. You may want to review and delete old email messages, old website pages in order to decrease the number of files/inodes and eventually downgrade your plan.
Best regards,
The SiteGround Team