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SiteGround has a rating of 4.4 stars from 560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SiteGround most frequently mention customer service, support team, and response time. SiteGround ranks 5th among Web Hosting sites.
Siteground rocks! The best advice is given in a simple language you can understand.
The representative understands the problem and guides you on how to resolve any issues you might be facing.
Date of experience: December 27, 2019
Nicholas did an amazing job of helping me through migrating my domain. He did the necessary steps, but helped me to learn some parts as we went through the process. Great experience!
Date of experience: August 29, 2020
Left another host to join Siteground and I have no regrets! They always help, and I never experience down time, like I experienced with my previous host.
Date of experience: August 17, 2021
There's not a lot to say, the service is so spectacular on SiteGround support, it never fails to resolve every problem I can come up with. Thank you Siteground [Paul - Sydney Australia]
Date of experience: November 29, 2022
Yordan didn't just work to correct my issues, he took time to explain what was happening and educate me. Great balance between "fishing" and "teaching to fish."
Date of experience: September 15, 2020
Every time I contact support, they take care of me so fast and teach me what to do moving forward. They are great to work with!
Date of experience: February 5, 2024
I'm very happy with the help I got tonight. I seem to be having a lot of trouble setting up my site, but the techs I've worked with are very knowledgeable.
Date of experience: January 14, 2020
Thank you, Ivan for your kindness and help in getting my domain transferred. You were so reassuring and enthusiastic in your desire to help and my issue was resolved beautifully.
Cheers, friend!
Date of experience: June 26, 2020
Diana was very knowledgeable and patient when helping me set up Cloudflare. I was concerned because I didn't want to make a mistake, Diana walked me through the process and answered all my questions.
Date of experience: February 8, 2020
I always appreciate the quick and efficient service and support. Stefan is always a pleasure to work with and makes me feel like I can handle any issues that come up. Thank you Stefan!
Date of experience: November 30, 2020
I am not savvy with websites, creating them and anything else that has to do with them. I contacted their customer support via chat and Vasil walked me through it - made it super easy.
Date of experience: November 12, 2021
I was inquiring about siteground and comparing them to other hosting providers and the fast response and courteousness of their support has won my business! Good to know that we are in good hands!
Date of experience: December 6, 2019
SiteGround is always friendly, helpful, and patient. I love SiteGround for my web development needs.
Date of experience: August 5, 2023
Nikolay T went above and beyond to assist me with my Domain name move and Wordpress migration. I recommend this company to anyone who wants to host a Wordpress site.
Date of experience: January 9, 2021
Antonia went above and beyond to help this novice Wordpress user. I can't sing the praises of Siteground support enough. Plus they are really nice and never snarky to me (like OH WHY DIDNT YOU KNOW THIS?).
Date of experience: July 20, 2020
I needed some help with billing and customer service was quick, only a few mins to wait for the chat support. Well worth it, they got me the help I needed and I was on my way not even a minute later.
Products used:
domain name
Date of experience: June 29, 2021
Thank you for answering my technical issue so quickly. I am very grateful for your expertise and patience I
Have been given for the last two years. Jacquelyn S.
Date of experience: May 26, 2020
As always, I'm really impressed by how helpful they are! Siteground is not only easy to use for beginners, but they also have really helpful reps to guide you till everything is fixed.
Date of experience: April 21, 2022
I'm new to the world wide web backend. But these guys are always here to help. 5min later I was back up and running with a new domain name and hosting. Thanks heaps. Highly recommend!
Tip for consumers:
If in doubt contact them on the chat. They are fast and there to help. 5 STARS
Products used:
Domain name hosting
Date of experience: December 6, 2019
I was having some difficulties on renewing my office Website and so happy the support team guided me through to get it done. Pheeewwww... thought I would lose all my office website data.
Date of experience: August 5, 2020
All I can say is they took their time to help without any feeling of being rushed or hearing ways out of it. SO HAPPY I picked Site Ground! Alen was awesome!
Date of experience: May 2, 2020
It's a little harder to find the chat than it used to be, but once you get to the chat, they get on right away and help. Unlike other popular hosting services!
Date of experience: April 8, 2022
Whenever i have a problem, i find that i have an online support immediately at service. Unlike my past hosting providers... siteground is way different. Be here and experience it.
Date of experience: October 29, 2020
Been with Siteground for almost 3 years now, having all 3 variations of hosted accounts and having upgraded 2 of those to Cloud hosting.
Primarily running Wordpress, but also some custom PHP, and an OJS install; having about 60 website total including ones that require PCI scans.
Besides speed and ease of hosting, which have been very good, the technical support has been incredible. I have used MediaTemple, which seemed to take a direction different than our needs, and Site5, which was also great until they were bought out.
But when I have problems, they get addressed quickly. Not everything has been painless, but since I work in IT, I know it never can be - so having the promptness and professionalism to address issues and stay on top of communication has been why I review Siteground so highly.
If you are completely green, this would not be a solution for you - the support is technical, so you should an intermediate level technically to use this or willing to get dirty and overwhelmed for a bit. I've had to direct them to the source of problems from my perspective, and that has helped the time to resolve.
Date of experience: May 20, 2020
Im very happy with my purchase experience, I am very new with this and Aleksander was online very prompt to help me. I feel at ease and very happy knowing I've made a great choice. Thanks guys!
Date of experience: September 20, 2020
Our web hosting services are crafted for top speed, unmatched security, 24/7 fast and expert support. Trusted by more than 1 Million domains!
Thank you for your wonderful feedback, Melissa! We're here to assist you with your web development needs whenever you need us. Feel free to contact us with any additional questions or if you require further assistance. We're here to ensure you're happy with the service!