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SiteGround has a rating of 4.4 stars from 560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SiteGround most frequently mention customer service, support team, and response time. SiteGround ranks 5th among Web Hosting sites.
The tech Preslav was very helpful and provided clear instructions to help me with my issue. He was able to solve my problem in less than 5 minutes.
Date of experience: April 23, 2023
Please give Sofiya a raise. She was quick. Sweet. Helpful. Prompt, and courteous. She is a huge part of making SiteGround the amazing platform that it is today.
Date of experience: August 17, 2020
Anita did a spectacular Job in fixing the fact that one of my websites was redirecting to a different one of my websites, she fixed it in minutes. GENIUS! Im not worried any more
Date of experience: October 15, 2020
Vladimir I. And the team at Site Ground are fantastic. They are easy to communicate with and thoroughly answer any minute question with clarity.
Tip for consumers:
Good customer service.
Products used:
Hosting
Date of experience: January 6, 2023
I had some issue, and could chat with them immediately, and they provided instant solution. Hope they lower the prices this could help very much, and thanks.
Date of experience: August 17, 2020
Simple problem but I like how I was given instructions to verify the issue on my own while the representative checked it as well. I like that... and the service was fast too!
Date of experience: April 10, 2020
I was answered almost immediately I initiated the chat. I could feel from the operator's response that I am valued, and that makes me want to be with them long-term.
Date of experience: June 6, 2020
I was distracted and I was thoroughly satisfied with the help even though I wasn't focused. They helped me and fixed my problem. Patiently worked through
Date of experience: September 8, 2020
Quick and knowledgeable. Needed to move a domain to a dev site. Tech walked me through step by step. Suggested I get an SSL cert and walked me through that as well. Great job!
Date of experience: August 1, 2020
The account rep went out of their way to assist me and clearly went above and beyond to give me all of the information I might need. Really appreciated his help.
Date of experience: May 14, 2020
Supportive staff Nikolay G is very patience and understand the problem right away and provided with solution and steps to settle problem. Very present experience.
Date of experience: September 18, 2020
Great assistance and patience! I couldn't get access to the back office panel. They solved the problem and gave me the instructions (link the guide) for the future.
Tip for consumers:
The assistance is one of the big value of this hosting.
Products used:
Wordpress in Siteground hosting (GrowBig plan)
Date of experience: June 18, 2020
Eliza was able to help me out in a timely manner in troubleshooting, diagnosing, and providing me with a resolution. Will continue to be a satisfied SiteGround client.
Date of experience: December 23, 2020
I have been with Siteground.com for years. I have about 20 sites with them, and whenever i have a technical issue, they get right on it and help me resolve the issue quick!
Date of experience: November 9, 2022
The site was down but the technical team resolved the issue very quickly. The website was up and running within a very short amount of time. Thank you very much
Date of experience: March 24, 2020
I love their active response to my questions while I haven't even started with their service yet. Now I am confident I am speaking with a real service company instead of chain of emails.
Date of experience: December 10, 2019
He was able to fix my issue almost right away. He has a great understanding of the tools and how the site was implemented. He was very very helpful and knowledgeable!
Date of experience: December 3, 2020
Great and fast service if there is a problem - which there seldom is. I use SiteGround mainly for email - several accounts, and their service is flawless.
Date of experience: November 20, 2020
Very prompt response & above & beyond for service. I've hosted with you for many years, & have always been impressed & pleased with your service. Thanks again.
Date of experience: July 5, 2020
There are the best! Just amazing job all times and they are so kind and helpful! Best best best! They are able to solve all kind of issue with any waste fo time
Date of experience: July 29, 2020
The operator has promised to raise a ticket to resolve the issue. Waiting for it.
Getting to raise a service request was very difficult find the link for chat link
Date of experience: April 19, 2020
The team, It's amaizing, it answers all your questions no matter how many they are and that is why they are the first option that I will choose to start in the digital world
Date of experience: November 1, 2020
I can't rate SiteGround highly enough. Five stars aren't enough. I had an issue with my billing and it was resolved above and beyond my expectations. Simply amazing customer service.
Date of experience: December 4, 2019
I've hosted my domains on SiteGround for years now, because they've always patiently helped me with technical support till matters were solved. Their uptime has been excellent.
Date of experience: October 11, 2020
Our web hosting services are crafted for top speed, unmatched security, 24/7 fast and expert support. Trusted by more than 1 Million domains!
