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2022 SITEJABBER AWARD

SiteGround

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Overview

SiteGround has a rating of 4.4 stars from 560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SiteGround most frequently mention customer service, support team, and response time. SiteGround ranks 5th among Web Hosting sites.

  • Service
    127
  • Value
    119
  • Shipping
    17
  • Returns
    23
  • Quality
    111
Positive reviews (last 12 months): 94.7%
Positive
18
Neutral
0
Negative
1
View ratings trends
37
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How would you rate SiteGround?

Reviews (560)

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Reviews that mention popular keywords

customer service (110) support team (29) site ground (26)
Thumbnail of user emmanuelr30
Pennsylvania
1 review
0 helpful votes
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July 15th, 2020

Samuil G. Is probably to best costumer service chat I have ever received. Thank you so much for listening and understand my issue. He was great! Couldn't ask for a better rep.

Date of experience: July 15, 2020

Thumbnail of user issacb29
California
1 review
0 helpful votes
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December 24th, 2020

I have 3 hosting plan on SiteGround, and encountered some technical problems related to domains, each time I need a help, the livechat responses very fast and the operators are very professional and friendly, I am 100% satisfied to had chosen SiteGround.

Date of experience: December 23, 2020

Thumbnail of user debrac660
Tennessee
1 review
0 helpful votes
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February 25th, 2021

I transferred my site over from Godaddy and at first I thought if I used SG transfer plugin I would see if I could do it. Unfortunately, I ran into a few hiccups and eventually had their staff transfer over the files and database for me for the fee that was well worth it for the peace of mind. Next, setting up all the security, cloudflare settings and such was another hurdle but the SG team was awesome in walking me through what I needed to do if I kept the domain with godaddy or move to SG. After several days of testing and Godaddy no help in double checking I eventually, moved the domain over to SG as well and as soon as I did all the set up was easy. Again, I might have made it more difficult on myself trying to do it on my own but SG team was very patient and walked me through each step. I am now live, my emails are all working and my forms are going where they need to now. What a huge relief. I could not be happier I made the switch and now that I know I can reach out to the SG team any hour day or night they are all 5 stars in my book.

Date of experience: February 24, 2021

Thumbnail of user robertb5145
New York
1 review
0 helpful votes
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August 1st, 2021

Siteground never fails to deliver when I require assistance. They truly have the best support team on the market. I've worked with WP Engine, Bluhost, Cloudflare, GoDaddy, but Siteground is the best.

Products used:
Hosting

Service
Value
Quality

Date of experience: July 31, 2021

Thumbnail of user rogerf224
New Zealand
1 review
0 helpful votes
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October 9th, 2021

I messed up my SPF files and Vladimir helped me fix it in a matter of minutes. Really superb service (as I alway find any time I need to contact SiteGround)

Products used:
Software

Service
Value
Quality

Date of experience: October 8, 2021

Thumbnail of user samuelp374
France
1 review
0 helpful votes
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February 23rd, 2020

I'm a tech myself but their support is so awesome that I don't bother with my site issues I just hit them up. Liliya was my latest support person and was awesome and got me set up.

Date of experience: February 22, 2020

Thumbnail of user ellaj32
GB
1 review
0 helpful votes
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June 28th, 2020

I've been with several hosting services in the past, and have found them either awful, or passable but with no human element to them. I moved to Siteground a year ago, and in that time I've set up several websites with them. I'm not the most technical, but I get by just fine - until I started working on this website and decided to delve into areas of CSS I'm not massively familiar with. Long story short, I did a stupid thing, and somehow managed to strip out backend data. Cue: a long evening of panic trying to undo my stupidity to no avail. I went to Siteground with my problem and I was in a chat with Ivaylo within three minutes. He'd solved everything in less than ten minutes - all on a Saturday night. He even stayed on until I'd solved it in case I needed 'moral support'. Every time I've needed any help from the guys at Siteground they've been right there (the longest wait I've had was ten minutes on a chat and a day on a support ticket) and they've all been really lovely and helpful. I know the lack of support I would have had from my previous hosting providers. It's more than worth the money to know they're invested in the customer service. 10/10, would recommend!

Date of experience: June 27, 2020

Thumbnail of user lakib
GB
1 review
1 helpful vote
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August 22nd, 2020

Technical support person Soryan V was quick and precise with his help. I was quite relieved he was able to answer my queries and give solutions. I was very happy with the service

Date of experience: August 21, 2020

Thumbnail of user waynes404
Montana
1 review
0 helpful votes
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September 29th, 2020

I was overthinking a problem I was having. A couple of minutes of chat resolved what I was worried about trying to do myself. Thank you for your time and as always, excellent service!

Date of experience: September 27, 2020

Thumbnail of user martinn103
GB
1 review
0 helpful votes
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June 4th, 2020

Veronika helped me with migrating a wordpress site between domains. She was simply brilliant - knowledgeable, fast, friendly and helpful. Highly recommended.

Date of experience: June 4, 2020

Thumbnail of user heleneg49
Australia
1 review
0 helpful votes
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November 6th, 2021
Verified purchase

Super responsive, amazingly fast help when I need it. Help team is very knowledgeable, and fixes everything for me with a smile :)

Products used:
Web hosting

Service
Value
Quality

Date of experience: November 6, 2021

Thumbnail of user rolandd56
Colorado
1 review
0 helpful votes
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August 13th, 2021

I'm renewing for another three years based on excellent service from such a great company!

Great value, speed, and customer support!

Products used:
Hosting and domains

Service
Value
Quality

Date of experience: August 12, 2021

Thumbnail of user ranganj
India
2 reviews
0 helpful votes
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October 27th, 2020

Problem sorted out. I had a post which redirected to 404 page not found. Tha page was recovered going through back-ups

Tip for consumers:
Service related to hosting addressed and resolved by SiteGround

Products used:
hosting service

Service
Quality

Date of experience: October 27, 2020

Thumbnail of user rachelf272
New York
1 review
0 helpful votes
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October 26th, 2020

I switched to sg a few years ago and have been very happy. My site runs fast, I get crazy good site security, and the customer service is FAST and knowledgable!

Date of experience: October 26, 2020

Thumbnail of user hctorl
Argentina
1 review
0 helpful votes
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March 2nd, 2021

Perfect attention of the help service, kindness and tranquility. Recommended and reliable to hire your hosting services.

Date of experience: March 1, 2021

Thumbnail of user julianer2
Germany
1 review
0 helpful votes
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November 23rd, 2020

Kristian Was incredibly helpful, friendly, polite and kind... I wish i could say more... well Site Ground is lucky to have him working in their team.

Date of experience: November 23, 2020

Thumbnail of user johannesh32
Austria
1 review
0 helpful votes
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July 4th, 2021

Unbelievable how quickly one is helped. And no matter what problem I had, it was instantly eliminated. Unfortunately I can only rate with 5 stars

Service
Quality

Date of experience: July 3, 2021

Thumbnail of user drewc60
Massachusetts
1 review
0 helpful votes
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February 9th, 2020

Konstantin (hope I spelled it right?)

I have had him a few times before for help. He is great and seems very knowledgeable - Excellent Support!

Date of experience: February 9, 2020

Thumbnail of user patrickw394
California
1 review
0 helpful votes
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September 22nd, 2020

Very helpful! Super satisfied! Glad I got the support to make my website running smoothly. It's way better than some of the other web hosting sites.

Date of experience: September 22, 2020

Thumbnail of user anthonyb517
Arkansas
1 review
0 helpful votes
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November 29th, 2019

My rep was, as always, sounds like a broken record, helpful, friendly and great! I always love working with siteground. They are the best!

Date of experience: November 29, 2019

Thumbnail of user ashc37
India
1 review
0 helpful votes
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December 12th, 2020

Siteground has best in class customer service and impeccable user experience. Love it. I hope it remains the same, if not get better. :)

Date of experience: December 11, 2020

Thumbnail of user dang587
Israel
1 review
0 helpful votes
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December 4th, 2019

Been with SG for over 3 years now. Great and very fast customer service
Always there when needed, which the most important factor for me

Tip for consumers:
Go with Siteground

Products used:
Hosting services

Service
Value
Quality

Date of experience: December 4, 2019

Thumbnail of user vishavjeets3
India
1 review
0 helpful votes
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July 15th, 2020

Really a nice person and helped me in my problem very well great work i hope i would get help always from this type of people

Date of experience: July 15, 2020

Thumbnail of user codyt53
Oregon
1 review
1 helpful vote
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August 20th, 2020

If you don't know what you're doing your end just make sure you back up everything at least ones. Leave it to them and have a bit of faith.

Date of experience: August 19, 2020

Thumbnail of user miken607
California
1 review
0 helpful votes
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October 24th, 2020

Quick and easy I am satisfied i did everything through the chat line which for me is way more convenient than a phone call

Date of experience: October 24, 2020

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