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SiteGround has a rating of 4.4 stars from 560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SiteGround most frequently mention customer service, support team, and response time. SiteGround ranks 5th among Web Hosting sites.
These guys provide excellent customer support, which is the most important for non-developer clients. The hosting plans and UI are top-notch as well.
Date of experience: November 11, 2022
I usually have to ask a thousand questions but Diana got everything right on the 1st try, thanks! Your guys are the best.
Date of experience: February 8, 2020
Short wait period. Helped me with exactly what I needed. I have used chat support a few times and every experience is positive.
Date of experience: July 9, 2020
Used these folks for years and cannot imagine going anywhere else. Fast, to the point, and ensures all our question s are answered
Date of experience: October 16, 2020
Very quick and kind service!
My issue solved in a moment with response time about a minute. I totally recommend the company.
Date of experience: September 12, 2020
Martin was excellent. He went above and beyond, helping me migrate my current website. Thank you so much for your help Martin
Date of experience: December 4, 2020
I was having issues with upgrading my Credit card on file. Nikolay was very helpful and quick. Thank you for assisting me!
Date of experience: October 1, 2020
There is no doubt in my mind, that among the best tech support you will get will still be siteground.com. Highly recommended.
Date of experience: July 17, 2020
Best service. Amazing products. They are hands down one of the best companies period to deal with, let along a hosting company.
Products used:
Hosting
Date of experience: October 18, 2021
I appreciated Lila's efficiency in helping me move my website to Site Ground. The process was done in no time - painless!
Date of experience: November 11, 2020
Excellent customer service. I had a problem accessing one of my websites. Timely response and issue dealt with and sorted immediately.
Date of experience: May 30, 2020
I was a happy and loyal customer for 8-9 years(!) but something suddenly went rotten inside this company.
Firstly about a year or 2 ago they abandonned cpanel and replaced it with a quite terrible alternative calling it an 'upgrade'. The timing coincided with cpanel changing its billing strategy for hosts and charging per panel instead of per server. So it was a sharp cost-cutting strategy which hurt all of their customers (still paying for a premium service). Replaced by a sketchy nasty interface. I had the site broken 3 times from various un-anounced changes leading to loss of business for weeks. The staff couldn't even tell me what they had changed on the server side even after the various 'upgrades' and instead sold me extra scanning packages and referred me to expensive paid 'associate companies' to look for a virus. Which didnt exist. After weeks of loss of business it turns out that they had performed 'upgrades' which had broken the site that they never told me about, even AFTER the event. Even in the crisis they created themselves, they couldn't even offer me stable backups longer than a week old! Wait no backups longer than 7 days rolling that can't delete themselves? Nope! 4 days to respond to tickets while my website is down at your expense? Customer service will drive you insane and they treat loyal customers like dirt. Stay away if you want your sanity and if you love your business! Find a host with cpanel and good manners.
(The img I uploaded is a screenshot of their unwelcoming contact page (once you get past the auto-answer bots). And it is mainly disclaimers to get rid of you!)
Tip for consumers:
No Cpanel
No website backup longer than 7 days rolling even as a paid option
Slow ticket response times (took 4 days during a broken site emergency)
Products used:
Cloud VPN hosting services
Date of experience: June 29, 2021
Great support for SSL certificate! Nikolay was very helpful and helped us securing our websites. Great to count on siteground team
Date of experience: December 11, 2019
Well guided, bring solutions in a very short time. Definitely Siteground keeps the customer service at the top of their mind.
Date of experience: October 28, 2021
I had a problem with my website. Thanks for they saved me a lot of work and inconvenience. Great team!
Date of experience: June 17, 2020
I have always been extremely happy with the support help at SiteGround. It is nearly always immediate and very helpful.
Date of experience: February 2, 2021
Not only, my issue was fixed within minutes, I also got an explanation of what caused it so I can avoid it in the future. Thank you SiteGround
Date of experience: October 2, 2020
Always happy to help! No issue too small! As a non-technical minded person, i've always been walked through issues.
Date of experience: September 15, 2020
Great professional advise and support. Problem fix in not time, learnt a lot will fixing the problem. Excellent service!
Date of experience: July 28, 2020
Lovely person, tried really hard to solve the problem which I will refer back to my old hosting service.
Date of experience: September 16, 2020
I am the owner of a small marketing agency. I always get prompt, excellent customer service 24/7 from SiteGround.
Date of experience: July 16, 2020
Brilliant!:-) Thanks Kris,
Solved my problem in double quick time and gave me the information I will need to sort it myself in future.
Many thanks
Date of experience: January 6, 2020
Whenever I have an issue with my website Siteground are always there to help me with competence, patience and a smile. Siteground is peace of mind.
Date of experience: October 1, 2021
The price after 2 years is almost doubled, but if I would enjoy the service, and trust the company, I would stay. Unfortunately value/quality for me is not worth.
My most recent problem was with the support. I delated the automatic renewal and I received a receipt two days ago for a service. I contacted the support and asked to be refunded without canceling my hosting. It will expire on March 2nd. They canceled everything. I was not able to get in touch with the support on my account since I did not have any service available, so I had to sign out and chat with the sales support to be able to communicate with them. My site was down for half day.
Last year my site, without any kind of notification, had a big change. It was moved from Http to https but I had no idea. On my google console, I found more than 523 errors. I contacted the support regarding my errors and after chatting in 3 different days with 3 different people finally, one person said that the problem was due to the move from Http to https. I opened a ticket and the support, without any "sorry", said that they would replace all of the links (after 1 year) in my database configured with HTTP and change them to HTTPS. I am definitely not an expert but I contacted a very close friend who was a programmer for 15 years and now he is a manager on a big IT company and he said that this configuration should have been done in the early stage of this big change and a serious company would definitely notify the client of this change.
I sincerely lost my trust in the service and the company. I am moving to another company soon.
Tip for consumers:
The price is doubled but unfortunately, service does not meet the expectation of that value.
Products used:
Hosting
Date of experience: February 17, 2020
The chat was excellent and friendly. All my needs were answered even though they were a bit complicated
Date of experience: September 23, 2020
Our web hosting services are crafted for top speed, unmatched security, 24/7 fast and expert support. Trusted by more than 1 Million domains!
Hello Sonia,
We are sorry to hear about your difficulties.
Normally when a service is cancelled, unless you specifically request to close it at the expiration date, it gets suspended and the website goes offline. Technical support is available only when you have an active account because otherwise, the technicians have nothing to work on and hence, you had to communicate with the customer care representatives to unsuspend the service.
About the switch from HTTP to HTTPS, I would like to clarify that we are not applying any changes to the way your website is being accessed without the owner’s explicit request. Such changes are always made based on the preferences and needs of each website owner, and by the owner. As a host, we are unable to set that globally, as some of our customers prefer to have their websites accessed via HTTP, while others - via HTTPS.
Still, if you provide me with your account details, I would personally review all support and billing assistance you were given.
Regards,
SiteGround