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2022 SITEJABBER AWARD

SiteGround

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Overview

SiteGround has a rating of 4.4 stars from 560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SiteGround most frequently mention customer service, support team, and response time. SiteGround ranks 5th among Web Hosting sites.

  • Service
    127
  • Value
    119
  • Shipping
    17
  • Returns
    23
  • Quality
    111
Positive reviews (last 12 months): 94.4%
Positive
17
Neutral
0
Negative
1
View ratings trends
37
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How would you rate SiteGround?

Reviews (560)

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Reviews that mention popular keywords

customer service (110) support team (29) site ground (26)
Thumbnail of user rogerf177
New Zealand
1 review
15 helpful votes
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February 15th, 2021
Verified purchase

I had an issue with my website that was causing extremely high CPU/second usage. Quite a technical issue that took a lot of work over several days to solve. The SiteGround team worked me through the various sages of investigation until the problem was solved. I am not a technical expert, but with clear instructions and advice, their recommendations and changes were clear and easy to understand. I highly recommend them

Tip for consumers:
The key thing for any digital product is top quality support. On the occasions I have had to contact SiteGround, regardless of the nature of my queries, the support has be unfailingly reliable, accurate, timely and importantly courteous. This company and it's products I recommend without any reservations

Products used:
Purchase of website hosting, email and WordPress support.

Service
Value
Quality

Date of experience: February 13, 2021

Thumbnail of user kimberlyj191
Pennsylvania
1 review
18 helpful votes
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January 29th, 2020

I received the dreaded WordPress white screen and my chest began to hurt. LOL I was in a state of panic so I opened 2 support tickets because the first ticket didn't allow enough characters to for me to explain the issues. Later I learned not to open up additional support tickets. I reached out to Siteground technical help and within 30 minutes the issue was solved. I was pleased with Siteground handling the issue as soon as I bought it to their attention.

Tip for consumers:
Open up a support ticket as soon as an issue develops. Don't waste a lot of time trying to figure out the issue when the professionals can diagnose much faster than you'll be able.

Products used:
Siteground Hosting

Service
Value

Date of experience: January 29, 2020

Thumbnail of user asmab12
Pakistan
1 review
0 helpful votes
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May 5th, 2020

Site ground provides best support service to its users. I latterly have experienced it while facing issues in buying my plan of shared hosting and the sales personnel immediately helped me to resolve the issue.

Date of experience: May 5, 2020

Thumbnail of user aprils732
Pennsylvania
1 review
10 helpful votes
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April 1st, 2020

I am very grateful for the assistance that I received yesterday from the SiteGround Technical Support Team! Too many companies leave their little customers without the help they desperately need. Not only were my issues resolved, but done so with a highest courtesy and kindness.

Date of experience: March 31, 2020

Thumbnail of user temd1
Jamaica
3 reviews
2 helpful votes
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May 1st, 2020

I've been with siteground for just over 5 years, Migrated from Hostgator, Godaddy and a few other small fries before finally finding a home here at SiteGround. I see some derogatory reviews but after being in business over 40 years I have learned " You cant be everything to everybody" Keep up the good work guys

T. E. M. Darrell

Date of experience: May 1, 2020

Thumbnail of user jordand135
GB
1 review
1 helpful vote
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August 29th, 2020

Amazing customer service, 24-hours a day. I honestly cannot recommend them highly enough just based on that alone, even with non server issues and the most basic of issues these guys are always willing to lend a hand and help out

Date of experience: August 28, 2020

Thumbnail of user richm377
Arkansas
1 review
0 helpful votes
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January 1st, 2021

I needed some help with siteground hosting services, so I could upgrade. Pavlov answered all of my many questions easily, communicated clearly, understood what I asked and responded with relevant answers. These can be rare qualities in IT support these days. Good support that's available instantly on chat is definitely worth seeking out.

Service
Value

Date of experience: December 31, 2020

Thumbnail of user rochellel27
Ohio
1 review
1 helpful vote
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June 18th, 2020

I reached out with an insurmountable list of errors that could be harming my site and siteground was able to check them off one by one until we found the culprit. Excellent customer service. So wonderful to have them as a resource for support!

Service
Value

Date of experience: June 18, 2020

Thumbnail of user jamesw2639
Massachusetts
1 review
0 helpful votes
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November 10th, 2020

I'm a happy subscriber to Siteground. Moved away from Hostgator about 4 years ago. I've always been happy with uptime and chat support at SG. The load speed has never been a problem, nor issues with Wordpress. I found myself today facing renewals of 24, yes you read that right, 24 sites over the next 6 months. Moving them all to another hosting company seemed like the way to go, but the tech and billing folks at SG talked me off the edge, and we put together an affordable solution. It's still gonna be expensive 36 months from now when I have to renew again, but until then I'll likely be happy with the service, like I've been for the last 4-5 years.

Date of experience: November 9, 2020

Thumbnail of user martins618
GB
1 review
0 helpful votes
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June 24th, 2020

It must be so hard to resolve complicated issues using a chat box but was done patiently and professionally. Really appreciate the help with this issue that was slowly driving me insane. So glad I switched to siteground. Thanks.

Date of experience: June 24, 2020

Thumbnail of user carloc48
Massachusetts
1 review
0 helpful votes
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October 5th, 2020

After 4-plus years with Siteground, our experience as a company has been very positive. Exceptionally so. And here's the short list:
1) Chat response after my initial query was no more than 1-min: 30-sec [that was the longest "wait"].
2) Early on, had gremlins on our site after coordinating content for legal and compliance reasons with third parties. Once again to chat response/service where I typed in the issues. The Siteground tech helped two ways: one, by making changes on their end and two, by walking through steps we needed to do on our end.
3) Their explanations are easy to understand for mortals like me. I don't work in HTML.
I haven't been disappointed with their services. And I suspect it'll remain that way...

Date of experience: October 5, 2020

Thumbnail of user kevinb1452
Netherlands
1 review
0 helpful votes
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September 4th, 2020

I was facing some issues securing my website. Anastas found the problem and fixed it for me within a couple of minutes, which was amazing! You guys have the best customer support service ever. Thanks Anastas!

Date of experience: September 3, 2020

Thumbnail of user mariew438
Maryland
1 review
0 helpful votes
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March 30th, 2022

It is sometimes difficult to get to the chat area... but once you are in touch with any of those dedicated knowledgeable courteous and caring people, you never think of looking back at another hosting service.

Products used:
hosting, domain, other

Service
Value
Quality

Date of experience: March 29, 2022

Thumbnail of user lylep20
GB
1 review
0 helpful votes
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December 11th, 2019

It's so refreshing to get almost instant technical and customer service that is professional, intelligent and helpful - ie they fix your problem with the urgency required to keep your IT running smoothly. A really user friendly platform at a very realistic cost.

Date of experience: December 10, 2019

Thumbnail of user leonards143
Indonesia
1 review
1 helpful vote
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July 18th, 2020

I was forgot with one of my site hosted here has automatic renewal on. Unfortunately, the client who owns the site didn't want to continue the service with me, due to this whole economic slow down which impact them as well. So now I'm left with the bill myself. So I asked Siteground for a help with the refund, and just like that, in less than 5 minutes of chat, I got a refund for 11 months, the 1 month charged because it's already running, but it's fine. Really glad for that, during this time of pandemic, knowing I don't have to pay that much for something that I forgot. Always love siteground from day 1.

Service
Value
Returns
Quality

Date of experience: July 17, 2020

Thumbnail of user madeleineb48
Colorado
1 review
0 helpful votes
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October 27th, 2021
Verified purchase

I've been with SiteGround a number of years now, and one thing has been consistent... their support is amazing. I design websites and know enough of the back end to be dangerous. SG's support has bailed me out a number of times, and in a timely fashion. It's easy enough for a business to get the sale, but it's how they provide support over the years that really matters. You can't go wrong with SiteGround!

Date of experience: October 26, 2021

Thumbnail of user meiholj
India
1 review
1 helpful vote
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August 20th, 2020

First of all very positive Sales team, and second very technical knowledge also.
I have found most answers what I think in my mind.
Ask, Compare or think and just put the questions and you will get sure short answers.
I can say before buying any hosting, everyone must chat with support executive for clarification in site ground.

Date of experience: August 19, 2020

Thumbnail of user stevenc1532
Kentucky
1 review
0 helpful votes
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August 8th, 2021
Verified purchase

I am writing a WordPress plugin to support a new business I want to start. It's fairly complex. The hosting service I was using previously was just too slow to make it a viable customer-facing application for selling my services (5-10 second response time). So I started looking for a new hosting service. I chose SiteGround and I am very happy with them. I started this process a few days ago. Moving my WordPress application to SiteGround has seen a few bumps. Mainly because I am still writing and debugging the plugin. But, the online chat support is fantastic. Fast, easy and has resolved my issues the three times I've used it thus far. Also, the platform is wicked fast. I was used to clicking reload and looking at my phone for a bit before looking to see my result. Now my results pop up before I can even reach my phone. I am a happy camper.

Tip for consumers:
Excellent service

Products used:
The GrowBig Hosting Plan

Service
Value
Returns
Quality

Date of experience: August 6, 2021

Thumbnail of user christopherm1294
Iowa
1 review
13 helpful votes
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January 6th, 2021

I just spent over 1.5 hours in a chat window with Atanas P. And he was so patient working with me to solve my issue uploading to my website. My old web host would have tried to pass this problem off onto a third-party app I use, but Atanas stuck with it until he found a problem. The issue isn't solved yet, but it has been bumped up to Senior techs where I'm sure we'll get to the bottom of it. But even if not, I'm still happy with the effort that was put into solving my issue. Thanks, Atanas and SiteGround. Hey HR! Give this guy a big pay raise!

Products used:
website hosting

Service
Value
Quality

Date of experience: January 5, 2021

Thumbnail of user kristinp167
Wisconsin
1 review
0 helpful votes
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September 2nd, 2021

There are many website hosts out there, but SiteGround has surpassed all of my expectations. It is user friendly and super powerful. Above all, their Support Team on the live chat is incredible. They walked me through everything in language I could understand and if when I asked clarifying questions, they rephrased and broke it down further.

Date of experience: September 1, 2021

Thumbnail of user seanw494
Massachusetts
1 review
0 helpful votes
  • Send Message
February 6th, 2022
Verified purchase

Siteground is not the bargain basement of hosting but you get what you pay for and they have been oustanding since we moved all our hosting over from GoDaddy. I could not be more pleased and would highly recommend them.

Tip for consumers:
Don't wait! If you want good hosting with outstanding support then sign up. I am sorry I waited until after GoDaddy support completely let me down.

Products used:
I have the GoGeek hosting plan

Service
Value
Quality

Date of experience: February 5, 2022

Thumbnail of user kelseye51
Connecticut
1 review
0 helpful votes
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October 9th, 2021

I reached out to them today- my plan was set to expire 10/20... so imagine my surprise when I see that they charged me a renewal fee on 10/6.
I reached out and they were absolutely amazing at reversing the charge and making it right (which they always are! In the past one guy spent 2 hours in chat with me trying to figure out why my server was being blocked- he was GREAT!)

But I will say to use them with caution. This is not the first time Ive had "tech glitches" like that. The rep also told me that if I downgraded my plan ahead of time- it would take effected immediately and charge me immediately... so obviously renewals are just suggestions at siteground. They auto renewed and charged me 3 weeks too early... then when I wanted to auto-downgrade, to take effect at the auto renew date... apparently that's not a thing either. They could use a few tech/automation upgrades.

But the awesome service makes up for the unexpected hiccups.

Tip for consumers:
Watch your bank statements, and dont be afraid to reach out if they charge you too soon!

Products used:
I use the grow big site plan

Service
Value
Returns
Quality

Date of experience: October 8, 2021

Thumbnail of user raym498
Australia
1 review
0 helpful votes
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September 17th, 2021

What a scam this place is, charges for Weebly pro and then takes all-access away when we don't renew to the highest hosting plan and then won't refund the money spent on the pro-Weebly plan. Stay away from these guys they will scam you in the end

Service
Value
Returns
Quality

Date of experience: September 17, 2021

Thumbnail of user sitegroundw
SiteGround W. – SiteGround Rep

Hello Ray,

You have paid for Weebly Pro SiteBuilder yearly plan in January 2021. This SiteBuilder tool is a separate service delivered by a 3-party partner, and as such, the payments for it are non-refundable, as specified in the disclaimer on our order page. Yet, we are willing to make a one-time exception and prorate the yearly Weebly Pro fee. A refund for the unused months of service was issued and applied to the card on file.

Kind regards,
The SiteGround Team

Thumbnail of user ricardom232
Viet Nam
1 review
0 helpful votes
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August 13th, 2020

I've been a few hours comparing, and SiteGround looks like the best in the 3 simple clear plans. I tried the chat for helping to clarify some of the comparison points, and it was transparent as water. Looking forward to work with you guys.

Date of experience: August 12, 2020

Thumbnail of user rogerf146
New Zealand
1 review
1 helpful vote
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August 17th, 2020

Once again superb technical service from the SiteGround team. Patient with taking the time to ensure all my issues were satisfactorily dealt with! Would recommend above all other server host we have ever tried

Date of experience: August 17, 2020

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SiteGround W.

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