SiteGround

I have reached out to SiteGround a few times in the last couple of days since I am not a techie and need some serious help. I'm so glad I switched to SiteGround! They're customer service is impeccable and I didn't have to wait on hold either. They took care of my issues and I'm ready to go!

Kristian T. Helped me to migrate a rather large WordPress site from another host to within our SiteGround GoGeek plan by using SG's WordPress Migrator plugin. Very easy, but was having a couple of questions when starting. Kristian took the time to walk me through the process. Very thankful.

Lilia D was very thorough with the questions I asked. She also explain to me how to skip new website and creating email. I'm waiting on new website to be finished and old website is currently on hostinger server and switching over to siteground once new site is finished. Thank you again Lilia

I've been through a few providers in the past and SiteGround has been by far the best uptime and best support experience of all of them. It's a bit pricier than some of the alternatives, but it's 100% worth it to avoid the random outages, slow load times, and horrendous support of some of the cheaper hosts.

The team at SiteGround were quick to respond and provide solutions. They told me how long the rep would take to call back, 15-20 min. I was referred to this site from Namecheap because of the overall value for the price by the CTO of a company I work part-time for, so I took his word and am migrating my website.

The service & support that Siteground provides is beyond exceptional. Every time when I have an issue with my WordPress site (NOT related to the hosting) their customer service is solving it in a matter of minutes.

I have been with other website platforms, and hands down, Siteground has the best customer service. I have been with them for two years and will not leave their hosting services. I highly recommend Siteground!

When I switched over I wasn't receiving email to my business Gmail account. Apparently it's something that happens automatically when I added Siteground. I'm not techie so wasn't sure what happened. All I know is that they were readily available and I didn't have to wait to receive help! And they were super quick to fix the problem! No waiting hours for something to get fixed, I was in and out in about 5 minutes! This is the reason I purchased from SiteGround and no one else :D

Daniel Bal was quick to respond and answered my question quickly. Unrelated to Daniel the one thing I think could be made easier is finding the Chat Icon. I had to poke around in Support and I think it only popped up after I started sending an email.

The tech support here is great. Quick to respond and they always get to the root of the problem. I get easy to follow steps from them whenever I get stuck. 2 years in and the experience is consistent every time.

Even when the heat is on from a client, the Customer support at SiteGround is an enjoyable experience. They know what to do. And if they don't, they immediately escalate and get a solution in the works immediately. Best support in the business.

I would like to appreciate timely response and willingness to help by support team on the live chat.
I recommend any one with any need of technical assistance or just need of any information to go direct to live chat for quick help

In less than a minute I had Petar who in less than 3 minutes solved my issue. I've been frustrated for 2 weeks and have been dreading trying to deal with customer support. I HATE customer support almost always. But seriously, this was a damn near blissful experience. Thank you so much for being right there when I needed and knowing EXACTLY what the fudgesoda was wrong with my site.

I always like to think i'm tech saavy. That is until we start talking about DNS, MX; etc. Anytime I have tried to troubleshoot on my own, I confuse myself even further. Lol But when I chat with a SiteGround rep, they always take me step-by-step and literally explain the whys and everything. I can't honestly say that I remember everything all of the time, but I will say that I have never left a chat session with an unresolved issue. I'm a huge advocate for great customer service and SiteGround has been great so far! Please continue the great work.

I have contacted support several times to ask for wordpress, backup, migration and authentication help and have always received prompt, friendly and very knowledgeable assistance. All my issues have been solved very quickly and they have always exceeded my expectations.

Thank God Yordan was there when I needed help with a particularly picky DNS issue. He tackled it with clarity, wasn't afraid of taking it slow, and displayed the patience of a saint. Thanks for being there. Couldn't have done it without you.

I needed immediate access to my cpanel and Pavel was absolutely brilliant and sorted it in seconds. I've used other hosts before but Siteground is the best for the speed of my site and the customer service is second to none!

I have had websites for 20 years and I have never had technical assistance this good. Siteground's technical assistance is 24/7, worldwide, professional and competent.

I would recomment Siteground hosting to anyone.

The support tech responded to my questions as to why my GoGeek account of six years did not look like the photos that SG is using to tout my upgrade to the new customer interface. The disappointing response... we're still working on it and there is no timeline to forecast when you will be upgraded.

I was absolutely blown out of the water by the customer support I received from Siteground. Generally, tech platform's customer service is absolutely disgusting.

Doncho D. Specifically, with the Siteground customer service team is absolutely next level at what he does. He went above and beyond to provide the best customer service I have experience with ANY business.

When you have 3 business websites go down at the same time, no one better to handle the fix than my man Doncho!

This is the 2nd time I've dealt with an issue on my website and had to utilize Siteground's customer service. Both times I've left impressed with the knowledge of the individual I spoke to and how quickly I was able to resolve my issues. This time I spoke with an agent named Dobrin, and he was able to direct me to the htaccess file to give my new ip address access to edit my website since I was receiving a 403 forbidden error. I also made an erroneous purchase based on some confusing advertising, but Dobrin was able to reverse my mistake there.

In short, if you're looking for a great webhosting company that employs knowledgeable individuals to help you through any issues you have, this is definitely my pick.

I switched the page from 1 & 1 due to poor support.
I don't speak English well and I don't know much about Joomla.
They had patience with me and helped solve the problem.
Thanks a lot for the support!
Sime ( Rovinj / Croatia)

I was having a problem with my payment method which in time led to my website go offline. I asked for help through the "contact us" section and inmediatly I was contacted via chat. My problem was solved whitin 3 minutes. So happy for a costumers service that actually works!