SiteGround has a rating of 4.4 stars from 560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SiteGround most frequently mention customer service, support team, and response time. SiteGround ranks 5th among Web Hosting sites.
Samuil G. Is probably to best costumer service chat I have ever received. Thank you so much for listening and understand my issue. He was great! Couldn't ask for a better rep.
Date of experience: July 15, 2020
I have 3 hosting plan on SiteGround, and encountered some technical problems related to domains, each time I need a help, the livechat responses very fast and the operators are very professional and friendly, I am 100% satisfied to had chosen SiteGround.
Date of experience: December 23, 2020
I transferred my site over from Godaddy and at first I thought if I used SG transfer plugin I would see if I could do it. Unfortunately, I ran into a few hiccups and eventually had their staff transfer over the files and database for me for the fee that was well worth it for the peace of mind. Next, setting up all the security, cloudflare settings and such was another hurdle but the SG team was awesome in walking me through what I needed to do if I kept the domain with godaddy or move to SG. After several days of testing and Godaddy no help in double checking I eventually, moved the domain over to SG as well and as soon as I did all the set up was easy. Again, I might have made it more difficult on myself trying to do it on my own but SG team was very patient and walked me through each step. I am now live, my emails are all working and my forms are going where they need to now. What a huge relief. I could not be happier I made the switch and now that I know I can reach out to the SG team any hour day or night they are all 5 stars in my book.
Date of experience: February 24, 2021
Siteground never fails to deliver when I require assistance. They truly have the best support team on the market. I've worked with WP Engine, Bluhost, Cloudflare, GoDaddy, but Siteground is the best.
Products used:
Hosting
Date of experience: July 31, 2021
I messed up my SPF files and Vladimir helped me fix it in a matter of minutes. Really superb service (as I alway find any time I need to contact SiteGround)
Products used:
Software
Date of experience: October 8, 2021
I'm a tech myself but their support is so awesome that I don't bother with my site issues I just hit them up. Liliya was my latest support person and was awesome and got me set up.
Date of experience: February 22, 2020
I've been with several hosting services in the past, and have found them either awful, or passable but with no human element to them. I moved to Siteground a year ago, and in that time I've set up several websites with them. I'm not the most technical, but I get by just fine - until I started working on this website and decided to delve into areas of CSS I'm not massively familiar with. Long story short, I did a stupid thing, and somehow managed to strip out backend data. Cue: a long evening of panic trying to undo my stupidity to no avail. I went to Siteground with my problem and I was in a chat with Ivaylo within three minutes. He'd solved everything in less than ten minutes - all on a Saturday night. He even stayed on until I'd solved it in case I needed 'moral support'. Every time I've needed any help from the guys at Siteground they've been right there (the longest wait I've had was ten minutes on a chat and a day on a support ticket) and they've all been really lovely and helpful. I know the lack of support I would have had from my previous hosting providers. It's more than worth the money to know they're invested in the customer service. 10/10, would recommend!
Date of experience: June 27, 2020
Technical support person Soryan V was quick and precise with his help. I was quite relieved he was able to answer my queries and give solutions. I was very happy with the service
Date of experience: August 21, 2020
I was overthinking a problem I was having. A couple of minutes of chat resolved what I was worried about trying to do myself. Thank you for your time and as always, excellent service!
Date of experience: September 27, 2020
Veronika helped me with migrating a wordpress site between domains. She was simply brilliant - knowledgeable, fast, friendly and helpful. Highly recommended.
Date of experience: June 4, 2020
Super responsive, amazingly fast help when I need it. Help team is very knowledgeable, and fixes everything for me with a smile :)
Products used:
Web hosting
Date of experience: November 6, 2021
I'm renewing for another three years based on excellent service from such a great company!
Great value, speed, and customer support!
Products used:
Hosting and domains
Date of experience: August 12, 2021
Problem sorted out. I had a post which redirected to 404 page not found. Tha page was recovered going through back-ups
Tip for consumers:
Service related to hosting addressed and resolved by SiteGround
Products used:
hosting service
Date of experience: October 27, 2020
I switched to sg a few years ago and have been very happy. My site runs fast, I get crazy good site security, and the customer service is FAST and knowledgable!
Date of experience: October 26, 2020
Perfect attention of the help service, kindness and tranquility. Recommended and reliable to hire your hosting services.
Date of experience: March 1, 2021
Unbelievable how quickly one is helped. And no matter what problem I had, it was instantly eliminated. Unfortunately I can only rate with 5 stars
Date of experience: July 3, 2021
Konstantin (hope I spelled it right?)
I have had him a few times before for help. He is great and seems very knowledgeable - Excellent Support!
Date of experience: February 9, 2020
Very helpful! Super satisfied! Glad I got the support to make my website running smoothly. It's way better than some of the other web hosting sites.
Date of experience: September 22, 2020
My rep was, as always, sounds like a broken record, helpful, friendly and great! I always love working with siteground. They are the best!
Date of experience: November 29, 2019
Siteground has best in class customer service and impeccable user experience. Love it. I hope it remains the same, if not get better. :)
Date of experience: December 11, 2020
Been with SG for over 3 years now. Great and very fast customer service
Always there when needed, which the most important factor for me
Tip for consumers:
Go with Siteground
Products used:
Hosting services
Date of experience: December 4, 2019
Really a nice person and helped me in my problem very well great work i hope i would get help always from this type of people
Date of experience: July 15, 2020
If you don't know what you're doing your end just make sure you back up everything at least ones. Leave it to them and have a bit of faith.
Date of experience: August 19, 2020
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