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SiteGround has a rating of 4.4 stars from 560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SiteGround most frequently mention customer service, support team, and response time. SiteGround ranks 5th among Web Hosting sites.
Siteground got my business for 2 simple reasons. They helped me transfer all of my data from my website to the new website for free and they were cheaper. It was pretty much a no brainer because of the lack of set up fees and having someone help me out. They even worked in the middle of the night because they are 24/7 support. For the price this company cannot be beat. Their dedicated hosting cost less than shared hosting from other companies. Their siteground website hosting is even cheaper and I suspect they do this at a loss to get your business in the long run.
Date of experience: November 5, 2013
Mr. Mladen M. Provided the best service possible! He was able to resolve my problem with e-mail with great professionalism. Siteground is becoming bigger and more popular because of Mr. Mladen M. And all your Team Members. Thank you so much for your time and affords in constant support and understanding
Date of experience: July 2, 2020
I have only started using SiteGround today and so far it's been great. The customer support is excellent, and I was guided through the whole process from start to finish, and I am blown away by the website speed.
Date of experience: June 30, 2020
SiteGround customer support is fantastic! The rep was knowledgeable, helpful and resolved my issue very quickly. After being a Bluehost customer for 3 years and dealing with really poor customer service, I decided to finally make the switch to SiteGround. I'm so glad I did and only wish I had moved everything over sooner.
Products used:
Website Hosting Plan
Date of experience: October 12, 2022
I did a renewal for 2 years and didn't know that it was already renewed automatically for an other year. So I contacted the Customer Service asking for the cancellation of this one year renewal. They satisfied my request in just a couple of minutes.
Date of experience: December 12, 2020
My problem (transfering posts, categories and links) from my blog page build on Weebly to my new blog page build inside a Wordpress site has only a manual solution but Emanuele was fast, precise and kind making me anyway spare a lot of time. Thanks!
Products used:
I do have my website with them, the package as startUp.
Date of experience: October 23, 2020
Having had some difficulty with the new help menus, I eventually managed to speak to a human being and he was an enormous help. This was followed by speedy and efficient manual transfer of a website by his colleague.
Date of experience: June 24, 2020
Everyday a new problem, things that were specified when you buy such as limit in size to make backups or problems with too many cpu usage in websites that do not have any acess. They do not offer support, just keep giving you excuses and procastinating and you wont be able to change host after you buy
Date of experience: November 26, 2019
I had some email issues, but the great support guided me to fix my issues.
Siteground.com has the best hosting solutions and the greatest support ever!
Keep up the great work!
Date of experience: January 15, 2024
Despite being an IT web professional I used the Siteground free professional site transfer service and the response was within 24 hours with the site successfully transferred from my old host with 100% accuracy. Speed of the new site is good too.
Date of experience: January 23, 2020
Super upbeat crew over there at Siteground! It makes such a difference when you feel their helpfulness and willingness to answer questions and like they are enjoying talking to you. Really the best experience. So far I have had about 4 or 5 chats for different questions I had as a newbie to their system and all of the folks I chatted with were outstanding in their attitude and level of helpfulness. Love Siteground!
Date of experience: November 9, 2020
Clear precise professional advice - they gave some advise of transferring my domain i was not clear about the process. These guys just made the whole process so simple and clear for me what more could you ask for. Brilliant
Hanso
Date of experience: December 1, 2020
I had a bunch of different questions around CMS hosting, SSL certificates and migration. I got a quick, friendly and knowledgeable advice on all of them.
SiteGround has a very qualified and friendly support team. I am basing this not just on this one interaction but many over the years.
Date of experience: July 21, 2020
Finally got rid of GoDaddy and transferred all my services to SiteGround. With the help of Elian from Customer Care, we got everything in line for the migration away from GoDaddy. Y'all are dope. Keep up the good work. Plenty more business coming your way from me.
Date of experience: September 17, 2020
It is always astonishing to me how some people cross that extra mile to help others, being with Mr. Konstatin in chat support was an amazing experience, he not fixed the problem but he explained it in details to avoid future mistakes from my side... that was not support! It was personal
Date of experience: May 25, 2020
The support I get with Siteground is why I recommend all of my clients to move their hosting accounts here. It's not the least expensive hosting, but the easy access to multiple ways of contact and the knowledge of the staff make it a great value. You've saved my sanity multiple times.
Date of experience: September 15, 2022
Really competent, fast and friendly chat support with almost no wait time. I have just taken over the administration of my customer's site which we will rebuiild on SiteGround instead of transferring the current site as it is. With this in mind I had some technical questions that I could not find answers to in the FAQ
Date of experience: February 27, 2021
Most hosting providers today are stable and reliable. So I rate those I use and try based on the support, is it fast, do take the time that is needed, are they knowledgeable and positive.
And this is a big yes to all the above for me.
Date of experience: October 28, 2020
Vladamir was quick to respond and told me what I needed to do to solve my challenge. He then hung around to make sure I was successful. Too many help desks practice hit-and-run tactics, which makes me appreciate Vladamir's approach that much more.
Date of experience: October 12, 2020
It didn't take long for the support person to figure things out and have me all up and running again. Not surprised. I rarely have any problems but if I do they always figure things out for me and are very patient, friendly, and professional. Is one of the reasons I have been with Siteground for many years.
Date of experience: August 4, 2020
Anytime I have a question concerning one of my websites and I can't solve my self the chat is very help full. The customer services employees are friendly, professional, knowledgable and solved all of my issues or had always an answer where I could work with.
Date of experience: July 15, 2022
Each time we have issue with the website, Level 1 - Level 2 support knows exactly what the issue is and comes up with solid recommendation and solution. What I find very good with siteground is the support team is not only technical, they have business understanding. They understand if the site is down for some reason it can have financial consequences on our daily business, so efficient team, hard to see elsewhere. Today our website had an issue and although the issue was not caused by siteground server, the effective restating of the website was successfully carried out, thanks to the qualified support of siteground.com
Tip for consumers:
siteground.com is recommended highly.
Products used:
siteground.com web hosting
Date of experience: March 20, 2021
So happy with Delia P who oozed enthusiasm and superb at issue resolution. She exercised due care, diligence and skill. Very friendly and having a link to the profile of who the Customer Care Service person makes it so much easier to ask the questions in a way to save time - be clear and helpful.
Kind regards
Chris Happy New SiteGround Customers
Date of experience: June 25, 2020
Once they were excellent when i started hosting multiple sites. I mean they were 10/10. If you want to raise a question, if you have any kind of problem, support was there to solve the issue. But One day i ran into serious issue and i contacted the support. They didn't respond well, They blame its theme fault, But that theme i was using with other hosting services and it was working fine. They didn't help. My Heart got broke. I mean if you are beginner then its best choice but if you are mature in this work then i would not recommend you the siteground.com
Date of experience: April 29, 2017
I already use siteground for a wordpress hosting site. For a new site I need cloud hosting for the larger storage options.
Online chat took me through things warmly and efficiently. I have always been impressed with the service, support, speed and reliability of siteground.
My most recent experience just serves to confirm that again
Date of experience: August 25, 2020
Our web hosting services are crafted for top speed, unmatched security, 24/7 fast and expert support. Trusted by more than 1 Million domains!
Hi Marcel,
We were sorry to hear you are are not satisfied with the support you have received from our team. We reviewed your case and we would like to add some clarifications to the points you have raised.
We have a fair usage policy for our shared hosting accounts that is in place to ensure all our clients get equal performance for their websites.
We allocate a dedicated amount of resources for each account and we describe the specifications in terms of CPU and RAM available on our full features product page. You can access that information prior to purchasing an account with us.
An automatic system monitors resource consumption 24/7 and when a single account reaches close to the allocated amount we send you a notification via email. If you do not take any action to mitigate the excessive usage, the account will be temporary suspended. We can see in ticket 3353602 our techs explained that even though the number of visitors on your websites is low, the PHP executions generated by the traffic are quite high which is a result of the back-end operation and functioning of the WordPress application, such as the "cron" functionality. We have identified the issues affecting the performance of your website and provided steps on how to optimize the processes that are generating excessive server load to help you restore normal service for your account.
With regard to your comment about backups, as per our terms on shared hosting accounts, we have limits that are in place to maintain the stability of the infrastructure and prevent one user's activities affect negatively other accounts hosted on the same server. Please note that if an attempt is made to create a backup with a size larger than 5GB it will consume a lot of system resources and thus endanger the overall performance of the shared server. In addition, given the big data volume, the integrity of such backups cannot be guaranteed.
To help you with your request to generate a full cPanel backup our team identified the biggest files in terms of size that you can remove as a way to reduce the space used by your account so that you are able to generate a backup successfully. As the account size still remained above the limit we have suggested the option to use our paid service and explained how you can request it in ticket 3342519. Unfortunately, we cannot agree with the claim that we have not assisted you with your request for generating a full cPanel backup, as we have also suggested alternative methods for you to consider, like using the cPanel file manager (which also provides the option to make partial backup archives of multiple files and directories at once) or a 3rd party FTP client like FileZilla.
In case you are not satisfied with the service we would like to remind you that you are able to cancel your account at any time via your Client Area.
Regards,
SiteGround Team