Overview
Bark has a rating of 2.9 stars from 1,640 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bark most frequently mention customer service, phone number and potential clients. Bark ranks 1st among Service Marketplace sites.
Bark.com guarentees that if you spend money on credits and apply to a job if you don't get the job you will get refunded those credits back... THEY LIE they just take your money and have no intention on refunding you anything! I will never use them again!
FURTHER MORE They have deleted my account with them and never refunded the money i spent on leads, they just kept the money. So now they steal money from people as well!
I've used bark for over 5 years now, it used to be worth my investment.
Now, not so much anymore:(
If you don't mind spending over $20.00 per leads contact info, I average a 35% reply rate then compete with other vendors quoting on the same lead.
Overall, it can be very frustrating and expensive to use Bark.
Most leads do not reply or can't afford a professional at fair value.
Hi Ivan,
Thank you for sharing your experience. We appreciate your long-standing use of Bark and understand your concerns about lead costs and response rates.
We strive to connect professionals with genuine clients and continuously refine our lead-generation process. While we can't control a client's budget or responsiveness, we do have measures in place to ensure lead quality, including verification checks and a Credit Return Policy for invalid leads.
If you’d like, we’d be happy to discuss ways to improve your conversion rate. Feel free to reach out to us at team@bark.com.
Kind regards,
The Bark Team
I appreciate the system when it functions as intended. However, it is frustrating when individuals submit requests without a genuine intent to hire a service provider. On numerous occasions, I have encountered requests from individuals who have already secured a resource and are not truly seeking a service. Additionally, some people post simply to explore what is available, which could be done before submitting a request. Since providers incur a fee for responding, this results in us offering information without compensation. Furthermore, some posts appear to be made under the influence of alcohol or as a prank, leading to a waste of both time and financial resources.
Hi Rachel,
Thank you for your feedback. We understand how frustrating it can be when clients don’t follow through after submitting a request. To ensure quality, we have a rigorous screening process in place for every enquiry, including verifying contact details and filtering out suspicious activity.
While we strive to minimize non-serious requests, client intent can sometimes vary. We also have a Credit Return Policy in place for leads you believe to be invalid, and we’re happy to review them further. If you ever come across a request that you feel violates our policies, please reach out to us at team@bark.com so we can investigate.
Kind regards,
The Bark Team
Simply put most people I engage with never reply or convert. Very frustrating situation as one can imagine. I was lucky at first would this be a strategy to get people hooked on the platform. I don't know.
Hi Michel,
Thank you for sharing your experience with us. We understand how frustrating it can be when leads don't convert or respond. Our goal is to connect you with genuine prospects, and while we do our best to ensure quality, there can be cases where leads don't result in conversions.
If you'd like, feel free to reach out with specific lead details, and we can assist you with reporting any issues in line with our credit return policy.
Best regards,
The Bark Team
I think if Bark continually improves, it will be a good source of business. Occasionally there are too many contacts that are inaccurate. Phone numbers are disconnected or emails bounce. My experience is still To Be Determined.
Hi Marcia,
Thank you for your feedback! We’re glad to hear you see potential in Bark. We understand that inaccurate contact information can be frustrating, and we’re always working on improving the quality of the leads.
If you’d like to discuss any issues further or need assistance, please don’t hesitate to reach out to us at team@bark.com. We’re here to help!
Best,
The Bark Team
I spent over $1500 in credits. That translated into over 100 leads. I never received a single job from the leads. Even leads that reached out for me to contact them, did not return phone calls, text messages or emails.
So far, Bark has been a complete waste of time and money.
Customer Service has been very courteous and professional.
Hi Greg,
Thank you for your feedback. We’re sorry to hear that your experience hasn’t met expectations. We understand how frustrating it can be when leads don’t respond despite your best efforts.
While we work hard to verify lead quality, we unfortunately can’t control whether a customer decides to engage after their request is sent. That said, we do have a Credit Return Policy in place for leads that are deemed invalid.
We’d also love to offer some guidance on improving response rates and maximizing your success on Bark. If you're open to it, please reach out to us at team@bark.com—we're here to help.
Kind regards,
The Bark Team
Credit values give to leads far too high too often. Difficult time in hospitality. When speaking to some of the potential clients they are being bombarded and hassled by some competitors apparently. Can only assume they really need the work but compromises all of us and our professional standards. If the credits were quantified correctly, enough work for everyone hopefully. Example- I responded to a lead 15 credits for a funeral of up to 100 people. I spoke to the potential client, he did not know how many and he was not organising funeral just wanted to know what sort of cost for something other than sandwiches at the Wake. There needs to be additional parameters to be fair to enquirer and the suppliers. Especially in such difficult times.
Hi Janet,
Thank you for sharing your thoughts with us. We understand that the cost of credits can be a concern, especially when leads don't align with your expectations. We strive to ensure that professionals receive value for the credits spent, and we understand how frustrating it can be when the lead's requirements don't match what was expected.
Regarding the situation you mentioned, we do take your point about improving the parameters for certain requests. Our system calculates the credit cost based on a variety of factors, but we're always open to suggestions on how we can improve.
We recommend using our lead settings to suggest any additional questions you feel would help clarify the request and improve the lead's quality. This helps us better understand customer needs and refine the lead process.
If you'd like more assistance or have any further suggestions, please don't hesitate to reach out to us at review@bark.com. We’re happy to help tailor your experience and assist with your account.
Looking forward to hearing from you soon!
The Bark Team
I get significantly less bookings through Bark as I did 12 months ago and use other platforms more so today. This is due to lead conversation dropping; more unresponsive leads, more leads that did not know they were placing an ad for services, more general enquiries rather than genuine opportunities.
As a DJ, it would be useful to know if a client/lead has booked a venue. There was also some great info on lead regarding their budgets for the project, this was great at identifying the right type of lead for a business - sadly this was removed.
Hi Dan,
Thank you for your feedback. We understand your concerns about the decline in lead quality and responsiveness. We're constantly working to improve the experience for both businesses and clients. We also appreciate your suggestion about knowing if a client has booked a venue, and we’ll take that into consideration as we continue to improve the platform.
For leads that aren't responsive or don’t meet expectations, we do have a credit return policy, which you can review here: https://help.bark.com/hc/en-gb/articles/13256562638108-Credit-Return-Policy
If you'd like to discuss this further, please don’t hesitate to reach out to us at team@bark.com.
Best,
The Bark Team
I've been using Bark for a while now, and I have to say their customer service is top-notch! I recently had an issue, and the customer support representative handled it immediately—quick, efficient, and professional. Every time I've needed assistance, they've resolved my concerns without any hassle. Great service and highly recommended!
— Karl
Hi Karl,
Thank you for your kind words! We're thrilled to hear that you've had such a positive experience with our customer service team. Providing quick, efficient, and professional support is our priority, and we truly appreciate your recommendation. If you ever need anything, we're always here to help!
Best,
The Bark Team
I just experimented with Bark spending a discounted $1400 roughly and out of that and a lot of fast connecting to people who report they are ready to hire or it's urgent, got approximately 7 people to actually have a time to talk with me and two became clients. 2 are interested and things came up.
Maybe 1 in 8 actually connect back.
Either the leads are too expensive or perhaps there needs to be another way to find out of these leads are actually viable.
I am trying it for a little longer, but it is expensive for the results and connectivity. I immediately call, then leave a message, only two people ever picked up right away. I send a text after the one click email goes out with a link to my calendar.
Anne
Hi Anne,
Thank you for sharing your feedback and your experience. We understand how challenging it can be when so many leads don’t connect or convert into clients, especially after making such a significant investment.
We’re constantly working to improve the lead quality and responsiveness. If you'd like, we can look into specific leads you've received to see if there's any further support we can offer. Please don’t hesitate to reach out to us at review@bark.com, and we’ll be happy to review your case further.
Best regards,
The Bark Team
We take the hassle out of finding the right professional for any job. Whether you’re looking for a cleaner in Nottingham, a web design in Boston or a personal trainer in Auckland - with over 2000 professional services in 8 countries, you’re bound to find the perfect professional for your project on Bark. Simply tell us what you need and will send you a list of professionals - for free!
Need new customers? We’ve helped thousands of businesses of all sizes keep find new clients. We’re passionate about helping businesses of all sizes find customers for life.
Life’s better with Bark.
Business History
January 2015 - Website launches to the public
February 2015 - Acquisition of Skillpages
May 2016 - 100,000th Bark
February 2017 - 100,000 professionals now registered
April 2017 - Launched in the US
December 2017 - Millionth Bark placed
September 2018 - Move into our state of the art HQ in Paddington, London after outgrowing 6 previous offices
January 2019 - Customer Success team moves to 7 day a week
February 2019 - Launch in Canada, Ireland and South Africa
March 2019 - Reach 500,000 professionals registered
July 2019 - New branding and fully upgraded website launched
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We’re sorry for any frustration caused. We want to clarify that while we don’t guarantee refunds for every lead, we do have our Get Hired Guarantee in place for eligible cases. After reviewing your account, we can confirm that this has now been resolved and your credits have been reinstated as per the Get Hired Guarantee.
If you have any further questions, feel free to reach out to us at review@bark.com. We’re happy to assist.
The Bark Team