SkrillReviews 183

Too many fees. This is what happened. I withdrew 9750 AED and received only 9050 AED. 700AED (200USD) is gone. Is this a scam or not? Can you believe you just lose 200 usd to send money to your own bank?

I am extremely disappointed with Skrill's customer service. For the past 4 days, I have been trying to contact the company regarding a blocked account that prevents me from accessing my funds. I have sent multiple emails and attempted to call the provided contact numbers, but I have received no response whatsoever.

My funds remain inaccessible without any clear explanation, causing significant disruptions to my daily activities. The lack of communication and support from Skrill raises serious concerns about the professionalism of this company.

I intend to escalate this matter to the Financial Conduct Authority (FCA) and the Financial Ombudsman Service (FOS) in the UK, as well as the European Consumer Centre (ECC), as I see no other way to resolve this issue.

I strongly advise against using Skrill's services. If you are looking for a reliable financial partner, look elsewhere.

Today is 30 days since they - Skrill.com - block my account. Any answer, any answer at my emails, tickets.

There are a sure way to lose your money.

They doesn't answer at any mesages, they can't be reached. They blocced my skrill account. Any try to unrestricted any try to get an answer is a lase of time

I've been using Skrill for several months to transfer money to my parents in India and have generally been satisfied with the service—until recently. My last transaction has been stuck in processing for over 7 days, and I've received no clear update from Skrill.

After six days, Skrill requested my father's name, further stating "If not provided, the banking partner has the right to discontinue processing my payment". They did not provide any valid reason why this personal information was necessary. When I asked for clarification, their response was dismissive and unhelpful, simply stating that I was obligated to comply due to their terms and conditions. This is not only an invasion of privacy, but also a deeply concerning lack of transparency from Skrill. As a customer, I have the right to know why such sensitive information is requested and how it will be used. All my relevant personal details—my current address, email ID, and phone number—are already recorded in their system, which should be more than sufficient to process the transaction.

This kind of request without clear explanation is unacceptable. To make matters worse, when I sought further clarification, I was told that "your case has been escalated and will take several days to review", further delaying my transaction. This has caused unnecessary stress, as the delay directly impacts my parents, who rely on this money for bills and other expenses. Skrill's lack of transparency and slow resolution process is extremely disappointing and unacceptable.

This lack of communication and unclear demands for personal information should raise red flags.

Unfortunately, my experience with this company has been less than satisfactory, and I find it necessary to share this feedback for the benefit of potential customers. Initially, I was hopeful and excited about the prospects of working with this company. However, my excitement quickly turned into disappointment.

My first encounter with trouble was during the verification process. I followed the routine procedure of submitting my identification document for verification, which, in my understanding and experience with other companies, typically takes just a few minutes. To my dismay, this was not the case with this company. The verification process dragged on not for minutes, not for hours, but for days.

Then came the second issue – my funds became inaccessible. I found myself in a precarious situation where I couldn't make any withdrawals or transactions. This was deeply unsettling because it felt like I had lost control over my own money. It was a truly disheartening experience that lasted not just for days, but frustratingly enough, for weeks.

In the face of these challenges, I sought help from the company's help center. I reached out multiple times, hoping that they would address my concerns and rectify the situation. Yet, all my attempts were met with an unsettling silence. I received no emails, no platform responses, and no calls. It was as if my issues fell on deaf ears.

Despite the status of my case being escalated and marked as a high priority, three days passed with no updates or progress toward lifting my account restrictions. This lack of communication and action further amplified my frustration.

In light of these experiences, I feel compelled to advise potential customers to think twice before engaging with this company. The issues I encountered not only caused me significant inconvenience but also raised serious concerns about the safety and accessibility of my funds. It felt as though my money had vanished into thin air.

STAY AWAY FROM SKRILL!

This company charges you so much money to complete a transaction to a 3rd party.
When you feel that you don't want to do business anymore and that you want to get the rest of your money and close your account... they will shut you off without any warning.
Then, after a couple of months, they will send you an email saying that since your account is not closed, you will have to pay them a fee of 5 euros that will be charge every months.
Even if you reset your password to get into your account and do the verification code, nothing will work.
They will cut you off of your account and they will not respond to your emails.
They are a criminal organization... they should be closed and all their clients should be reimbursed.

I chose Skrill as my new deposit and money transfer account.
A couple of days later I tried it for the first time. I received a payment and tried to transfer a small amount to myself via USDT to see if it worked.
However, to my surprise, they charged me an exorbitant NETWORK FEE, in addition to the 2% that was already provided.
Basically, on a withdrawal of 30.42 USD, they have deducted 18.71 USDT as Network Fee. It has no logic.
When I questioned them, it took them more than 1 week to respond, and the response was from someone who didn't even take the time to read my complaint.

I still do not understand the reason for this charge, and I have not yet received a response. But what I do know is that I won't be using Skrill anymore.

--------- Below are the messages from the conversation with the support team ------

Skrill Support Team
12/03/2024
06:38
Hello R--- C--- B---,

Thank you for contacting us.

We apologize for our delayed response. You will be able to see all of our applicable fees from the link below:

(link to fee information)

We hope we have been of assistance.

Kind regards,
Brayan
Skrill Help Team

R--- C--- B---
11/03/2024
12:05
Hello,
It's been a week since I opened this case, and I still haven't gotten a response.
I read that you have the aiming of responding within 24 hours. I understand that it can be a little late, but 1 week feels like it's already been too long.
I await a solution
Rafael

R--- C--- B---
04/03/2024
11:40
Greetings,
I chose Skrill to be my new money transfer and deposit account.
Today I tried it for the first time. I received a payment and tried transferring a small amount to myself via USDT to see if it worked.
However, to my surprise, you charged me an exorbitant FEE, in addition to the 2% that was already expected. I looked up the price of the ETH GAS FEE and it is very far from what you charged me. I need an explanation, to see if I continue using Skrill or if I migrate to another virtual wallet.

I look forward to a response.
Below I leave the details of the transaction.

Transaction ID
*******365
Amount withdrawn
30.42 USD
Fee
0.61 USD
Network Fee
18.******* USDT

They literally limited my deposit of paysafe card to 9.34 even tho i have still more than 100 dollars left to spend on non verified acc.

They stole my money, 300 euros i wanted to tranfer ti CryptoCurrency. They stole it, cause they have malware on website which changes my Crypto adress to other one, case us reported to FBI. I ask them for refund they didnt answer 5 days. And when i say that im in procces of sueing that firma, they blocked and restricted my account. Such a bad experience and all this for 300 Euro. Thats a big shameeee. Doesnt recommend this service if you dont want lose your money like me.

This payment platform is extremely unsatisfactory. Once you deposit money into your newly created account, it becomes impossible to use or withdraw the funds because they never verify your account. On top of that, you are required to pay a monthly fee of 5 euro for simply having an account, even if you do not use it. To add to the frustration, they continuously send emails every month to remind you about deducting 5 euro from your account. It is disheartening to see your money go to waste. If possible, it is highly recommended to avoid this platform.

I did a withdrawal transaction with skill on Sunday 27th August 2023 but I have been taken from pillar to post regarding the transaction and now they are keeping quite about it after demanding bank statements that they wanted to confirm if indeed I did not receive the money.

They scam you with a lot of hidden fees for every transaction. They also charge you $5 for every month of inactivity.

None of this is clearly mentioned on sign up or when you add your bank.

Additionally I couldn't even compete 1 steam transaction for which I had signed up in the first place.

So I added $20, couldn't compete transaction and now deleted my account with $0.1 in the account. Rest of the money was used up in transactions that didn't even go through and I can't withdraw the remaining $0.1 cause there is withdrawing fees.

Piece of $#*! useless website.

I deposited money on this site and now for a long time I have tried several times to transfer the money from Skrill to my account, but they They are keeping it closed and preventing me from sending my money to my bank! I went to my bank and they tried with me for an hour to deposit the money into my account but even they didn't succeed. I even called the customer service skills number, but I was not able to make a call. Number: 1 (855) 719-
2087!

I had a terrible experience with this company. I deposited my money and was then told that I needed to verify my identity. However, my verification was denied and I have been unable to withdraw my money since then. To make matters worse, $100 was taken from my bank account but the app only shows $50. I strongly advise against depositing any money into this app as it seems to be a fraudulent operation.

Skrill has to be the most backwards, half-assed, $#*! terrible website or service to use for money. EXTREMELY predatory site design is set up to take your money and make it as difficult as possible to return. We are in 2023 taking my money is just as easy as sending it back, theres no need for these ridiculous $#*!ing rules, why would i not be able to send money to a merchant's email using this site theres no $#*!ing difference between that and a person's email, why would i not be able to add your stupid $#*! virtual card to my apple wallet, why would there be a $#*!ING $10 LIMIT on my withdrawal through a bank AND WHY THE $#*! WOULD YOU CHARGE ME $5 FOR A FEE & HAVE TO WAIT 6 DAYS FOR THE MONEY YOU TOOK IN 2 SECONDS.

Warning. This company has many officers which are Masons who targeting to eliminate specific people. And the way they use to do it is simple.They delete your emails so is like you never sent the documents they asked, do then they can delete your account. On my case they asked me some documents. So i sent them immediately but then i didnt have any reply. But after many days i received an email which says "Warning.You didnt reply to our email and we dont have the documents we ask.Please submit the documents until today otherwise we close your account.".It seems someone deleted my email. Then i replied again and i sent the documents again.Then i didnt receive any respond, but after 2 days i went to account to login, and a message says "your account is frozen.Please contact us so you can login". For sure again someone deleted the second email so they freeze my account. I sent them message according the link, but they never replied and already passed 1 week. Once again my message for sure is deleted from Masons criminals so is like i never contact with them.And for sure they will close my account soon because now appears like they dont have any email from me because they delete all my messages. Do not support such criminals companies.

Worst prepaid card company I ever used. They should be shut down for keeping customers money. Consumer BEWARE!