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Sky-tours has a rating of 1.8 stars from 152 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Sky-tours most frequently mention customer service, credit card, and phone number problems. Sky-tours ranks 190th among Travel Search Engine sites.
This company does not typically respond to reviews
769 reviews
They make mistakes about everything and let you sink With the problem they have created. It's the worst service ever. DO NOT DO ANY BUSINESS WITH THEM!
Date of experience: January 28, 2020
PROS: REGULAR EASY TO PROCESS, ORDER TRUSTWORTHY (until pre departure)
CON: ESTIMATED PRICE IN LOCAL CURRENCY BUT YOU PAY IN DOLLER, SO EXPECT TO PAY ADDITIONAL TAXES
Date of experience: July 19, 2021
REGULAR EASY TO PROCESS, ORDER TRUSTWORTHY STILL TO VERIFY
Date of experience: July 12, 2021
My third trial
First time yor did not deny my order. Will see what will the next days. So far jeg have no ticket for my flight.
Try if it works today
Last chance
Date of experience: July 8, 2022
Da warte ichab bis ich nach wieder Hause komme um ob ich dann Lorbeeren verteilen kann.
Date of experience: July 5, 2022
Ich warte mal ab wenn ich zuhause bin und alles im Lot, kann ich das gerne hachhelfen.
Bisher im 4. Versuch eine positive Bestätifgung erhalten. Die Kreditkarte wurde belastet. Vom Billett fehlt noch jede Spur.
Date of experience: July 4, 2022
I was never expected as he done. Everything was Awesome. I would recommend you highly thank you again :)
Date of experience: April 27, 2020
Fast reaction by Customer service. Suggest quickly a solution when my flight was cancelled. Thank you so much!
Date of experience: April 28, 2020
Was very impressed with the company. Prices are reasonable and service is top notch. I would highly recommend them to others.
Date of experience: April 28, 2020
Good service, received my booking reservation immediately. I will be back again. Thank you guys for your help.
Date of experience: April 29, 2020
Hassle free reservation process, great prices and excellent communication. Can't go wrong with Sky-Tours
Date of experience: April 29, 2020
Was a nice flight! Thank you for helping me get the best price on tickets to Paris. Thanks again guys!
Date of experience: April 29, 2020
Staff are very kind and respond quickly. Great Fare website easy to navigate! Thank you guys for your support.
Date of experience: April 29, 2020
This piece of $#*! company suddenly cancelled my reservation and didn't even let me know. I wish your $#*!ing death you garbage.
Date of experience: November 23, 2019
I have a Amazing Experience from Sky tours & recommend to all.
Thanks for your services and will use in future
Date of experience: June 15, 2019
FRAUD ALERT! THIS GUYS COLLECT YOUR MONEY AND NEVER REFUND! BOUGHT THE TICKET, AFTER 72 HOURS THEY SAID TICKET IS NOT AVAILABLE AND NEVER REFUND! DO NOT BUYN HERE! IT IS A FRAUD!
Date of experience: June 10, 2019
Great experience! Perfect service 10/10 both times! Give Ligia a promotion! Thank you guys for yours support.
Date of experience: April 28, 2020
I purchased a ticket before covid, my flight was canceled and never got refund, very disappointed, not recommended to any one
Date of experience: August 21, 2022
Dear Customer,
Thank you for writing us.
Please note that we are unable to retrieve your booking with the details provided, we request you to kindly provide us with your booking details so that we can look into the matter and assist you further. You can write to our support team at https://support.sky-tours.com for any further assistance.
Regards
Exclusive Care Team
Disgraceful outfit - Profited from my funeral plans. My experience started off easily enough.
I needed a flight from Cyprus to Nigeria so i could arrange my father's funeral. I saw a great price of 505 EURO and so I booked this. As my plans were liable to change I took out the TWG no quibble cancellation policy for £75 (gbp) - no problem so far.
Checked out and thought nothing of it. I then contacted them almost immediately to adjust my return leg which was done - so now I needed to adjust the return leg one more time but looking at one leg of my new booking the year was confirmed as 2021 an obvious mistake so I went back to sky tours and their first reaction was incredibly to deny all wrongdoing - I then realised that I had been charged the entire booking in pounds (despite airline confirmation of the booking being paid in euros) so overcharged again I was told this was my fault but I could use the no quibble cancellation and get £375 back from the £585 id been charged. Obviously appalled at this I went to my credit provider and requested a charge back. This is when things became really surreal! Their supervisor and company COO Elisabeth insinuated I was a fraudster and said I'd be airline blacklisted unless I cancelled my chargeback. I refused and was offered £425 back if I used the cancellation policy instead. And risk never seeing the refund and losing my flight so I also refused - I was told I could amend my flights at a cost of £200 if I wanted to - I said I just wanted the exchange rate discrepancy fixed and I'd draw a line under my dealings with this outfit - they blamed me for this and directed me back to their cancellation insurance - in the end I went to the airline directly who changed my disputed leg for NO COST! I have nothing but derision for this company. It took my charge back request to get any kind of response from them and their responses have been rude and insulting - do yourself a favour and avoid this company - book the flights direct with the airline. Sky Tours have wrongly but happily profited from me for simply trying to book a cheap flight to attend the funeral of my father. Shame on you and Big Sky Grup SA
Date of experience: January 17, 2020
I got very good suggestion and helpful support, I really enjoy my holiday. Thank you once again.
Date of experience: June 14, 2016
Charged for the ticket and never refund it! It is a financial pyramyd that requires investigation!
Date of experience: June 10, 2019
I bought my tickets to fly to India during July 2021 (planning to fly during Oct 2021) along with "Gold Cancellation protection" which cost me CAD $146 extra, however due to COVID I needed to cancel my travel plans. I notified Sky tours to cancel my flights during August 2021. Most of the airlines and Travel companies process their refunds within 6 months. Sky-tours however seems like have no intentions to refund for the cancellations. For 6 months, Sky-tours kept me informing that my refund is in process and after 9 months they have denied the refund stating it is against their policy…I mean is this some kind of Joke? Sky-tours has offered a voucher, which is another JOKE and money grabbing tactic. The terms and conditions to use voucher is as follows.
Terms and Conditions
-Refund Vouchers can be used as part payment towards a future booking up to
Maximum amount of 50% of the purchased travel.
- Refund Vouchers are only valid for use at www.sky-tours.com and might be used
For any service advertised on-page.
- The new booking made with the voucher must be purchased within the validity
Date. The travel date can be later!
- 6 months of validity will be set every time you use the credit.
- Once the voucher has expired it has no use and the value is forfeited.
- Remaining credit can be used as many times until the amount is 0 (zero).
- Cash refunds are not allowed.
SKYTOURS IS A FRAUD, FORGET YOUR REFUNDS IF HAD TO CANCEL A FLIGHT.
I DON'T ACCEPT THE VOUCHER …I NEED MY MONEY BACK
IF THERE ARE PEOPLE WHO HAVE SIMILAR SITUATION LIKE ME PLEASE MASSAGE ME BACK I WILL BE FILING A CLASS ACTION LAW SUIT AGAINST THIS FRAUD COMPANY
Date of experience: May 14, 2022
Dear Sandeep,
Thank you for choosing Sky-tours.com
Please refer to our terms and conditions, mentioned below for your reference,
CREDIT VOUCHERS RESTRICTIONS (COVID 19)
As travel stopped worldwide in April 2020 and crippled the travel trade with meanwhile 30% of all airlines and business partners out of business many clients would not receive any refund. Sky-tours decided however to pay back everybody even if we will never receive any money anymore from former partners. We want to keep you harmless. But for being able to do so, without risking our own existence we have to link the refund with a new purchase. Depending on the total voucher value it can be used to cover up to 30%, 50% or 100% of the new booking. You may buy any service from us, flights on any airlines, car rental, and hotel rooms not only for you but you may use this voucher value also for your family and friends as well until the voucher is 0 (zero).
In case you still need further assistance, please write to financedept@sky-tours.com
Regards
Exclusive Care Team
I used the site for the first time.
I hope everything works
Internet saw and liked
Date of experience: August 14, 2021
Internet saw and liked
Date of experience: August 5, 2021
Unique travel option provided, fair price and fast customer service follow-up. Greatly appreciated!
Date of experience: April 29, 2020
Great experience! This is my first time and I am impressed so far. Thank you guys for your support.
Date of experience: April 28, 2020
Ich habe vor zwei Jahren auf Grund der Coronapandemie meine geplante Reise an ein Hochzeit in Südafrika antreten können. Ich bekam aber trotz abgeschlossener Reiseversicherung mein einbezahltes Geld nicht vollumfänglich zurück. Es wurde mir ein Gutschein ausgestellt bei dem ich pro Buchung nur 20% einlösen kann. Dies finde ich eine absolute Frechheit.
Date of experience: August 9, 2022
Dear Customer,
Thank you for choosing Sky-tours.com
Please note that some airlines and suppliers did not processed cash refund during the pandemic and in order to ensure that all our users get their funds back we issued a refund voucher policy, you can read more about it under our terms and conditions. We would like to inform you that the voucher policy allows you to use 20% of the new order value from the voucher and pay the remaining as new payment. You can also request our finance team to increase the remaining voucher value usage limit and they shall give you an exception depending on the situation.
For any further assistance, please write us at https://support.sky-tours.com
Regards
Exclusive Care Team
Vor allem war nicht klar, ob Gepäck im Flugpreis inbegriffen ist. Dann habe ich von Sky-tours einen Link zum E-Ticket erhalten, der zu einer leeren Seite führte. Nach Kontakt mit Sky-tours Kundendienst erhielt ich einen Link zur E-Ticket von American Airlines. Warum habe ich nicht vom Anfang an den Link zum E-Ticket von AA erhalten? Danach habe ich die Gepäck-Frage mit American Airlines geklärt. Das Einkauferlebnis war somit umständlich.
Die Dame vom Kundendienst hat mir schnell einen Link zum E-Ticket von American Airlines geschickt und somit mein Problem gelöst.
Ich konnte ein kompliziertes Flug-Ticket zu einem vernünftigen Preis kaufen.
Date of experience: January 31, 2022
Vor allem ist nicht klar, ob Gepack im Flugpreis inbegriffen ist
Date of experience: January 24, 2022
Location: USA - Europe - Asia Twitter: www.twitter.com/skytourstravel // Our company was first registered in 1973 but really took off after Rudi Seiberlich the founder of Skytours, 1977 started a cooperation with Laker Airways, the first Low Cost Ai...
Dear Guillsume M.
I tried to find any record with this name - but unfortunately your name is no registered with Sky-tours.com