Sky-tours

I made a mistake of booking tickets for my sisters. At first, they said the payment declined but it went through on my sister's card. Then I realized the system changed the dates and I wanted to correct them. They're not responding to my emails and their line is busy. I am pissed and anxious. Only to come online and see the scanners They're. NEVER BOOK WITH THEM

We purchased tickets to fly from Washington DC to Nova Scotia in September 2022 and bought travel insurance since my husband has cancer and his treatment was not yet finalized. We were unable to go and filled out all the papers Sky-Tours requested on time. The agent was very solicitous and said we would hear from the insurance company. We inquired regularly and were told we were in the que. Multiple emails and months later (since they have no phone number) we were told they needed our bank information because our credit card had been compromised and replaced. In March 2023 we got a partial refund, short $400. I sent an email asking why so little and how did they reach that amount and have never heard back from them. Insult to injury our bank charged us to receive a wire transfer!

Booked flights London to Madrid with them including seats and luggage allowances. Everything was confirmed by email On the back of this confirmed tours, hotels etc. The following day received this:
Your flight booking was unsuccessful and we were unable to confirm your reservation.
This may have been caused by one of the following circumstances:
• connection failure with the airline reservation system or
• The price is not available anymore or
• The airline withdrew previous confirmation

Do not use this lying thieving bunch of cheats. Beware!

Patrick

Booked a flight thru them which got cancelled and they never refunded the cancelled amount.

The 24 hour customer service responds after 24 hours.

WhatsApp number is for someone from India who doesn`t respond.

A flight was canceled and 7 months later I'm still not reimbursed. They don't allow phone calls so you can't speak to a representative. They claim they can't send me a check. They also say my bank info does not match theirs so they can't deposit into my account. They were reimbursed from their airline so there is no reason why I should still be waiting.

Beware! They are too good to be true! Just like every other legitimate review, they took my money & 3 days later emailed saying it would be an extra £600 so i cancelled since every other airline or agent we're cheaper. The take too long to respond to emails & never answer the phone. It took another 7 days until the money was returned, only resulting in me having to pay hundreds extra because they held my money. They have no intention of booking for the price advertised at the start! Same s**t different customer: "at this time the airlines is unable to confirm the flights booked by you". It's not how you do business, they need shut down!

We booked a flight from Jamaica to New York. Still Haven't received the E-Ticket. I tried calling the customer service number, after 5 mins the phone hangs up each time.

Very unsatisfied with the service, communication, availability and updates:
- I booked a flight and received a message that i will be receiving the confirmation to my email, which I never received.
- 6 days of continuous attempt to reach out to customer service. No one answers the phone call.
- After multiple attempts, I was able to chat with a representative online and told that the order has been cancelled.
- Very disappointed and unsatisfied because not only I didn't get the ticket from them, but also, I missed lots of other good deals.
- Still waiting for the refund. Let's see how long it will take.

I booked my ticket since 2:30 pm I haven't received nothing after 10 hours no phone answer just a game hold the payment and send me email after 8 hours saying it can take 24 hours to get my confirmation or you can cancel to get charged cancellation fees. Still waiting

I put 5 stars so that they dont con anyone else. Never ever give them your money.The pretend to book then send another email to claim more money or a worse offer. On comments they pretend to blame u truth is these fraud deserve jail and should be arrested... and b4 ypu crooks send bull about how its my fault why u stole my money i hope you die in jail

I booked a flight from New Delhi to Istanbul and got confirmation instantly. The booking process was very easy and prices are terrific. I saved on flights & enjoyed my trip very much. There are no hidden charges. I will book with them again in future.

Bought the ticket 26/2/2020. I should have travelled 25/03/2020 but flight cancelled due to pandemic.
Almost 23 emails and got same copy paste message in last one year.

"we have not received the reimbursement. The settlement period between airline and agencies are not regularly like before. We can not estimate the exact date when we can receive the money, but we are in close touch with the ticketing agent. We will reimburse you as soon as the money arrives in our account. Sorry for any inconvenience."

Now its more the 2 year..

Got confirmation of my booking within less than an hour of making it. Had trouble opening the initial e-tickets sent to me, but agents were quick to respond to my query and e-tickets were sent shortly thereafter. I then also called the airline to ensure that my booking was confirmed with them, which it was. The return Durban - NYC tickets purchased were significantly cheaper than any other travel agent or airline was offering.

This all is a scam

First booked the tickek

Ask for more money

Second there is a new reservation

Third you send me an email at 9.21 i reply at 9.23

And we can not book your ticket

DON'T DEAL WITH SKY-TOURS

My husband booked some flights for our family to Galapagos islands at a great price and after paying online I got a bit nervous and started looking at revs. Panicked when I saw the negative reviews and was expecting all to be a disaster but 15 minutes later we got our confirmation email with a booking ref number and E ticket numbers through LATAM airways. Jumped onto their website and checked the booking, seats seem to be there as booked. Only problem was no baggage was allocated so had to pay an extra $90AUD for 3 people for the 2 flights to the airlines directly but still out in front. Not flying for another 6 weeks so fingers crossed all keeps going ahead as planned, So far cant really fault them to date. Seemed to be lots of good reviews on Trustpilot.

I was helped and Sky-tours responded to my emails in a mannerly time especially during this pandemic and helped me to cancel my reservation. Although I did not get a refund but I did get future credit.

No confirmation on the original flights but a fast and cheap alternative solution. Very good reaction and immediate answer when calling for info. I'll use you again.

Awesome tour of Holiday World! I might have to check it out for myself in the future once again to visit someone else. :) Really Very good support. Lots of places covered.

Gr8 experience using skytours since the last 7 years. No hidden costs. No scams. Cheap rates, excellent customer service...
NOTE: This is a paid review

Booking was easy and all went well until I got a message about anadfditional fee. That got me nervous and I thought what is this, is it a scam. But as it wasn't an expensive flight I thought I pay the extar fee and all went well, but I don't know maybe I could have got a lower price from another travelagent-system.

They have great prices and amazing customer service! My ticket was delivered immediately at the exact price I've seen on the website, only 3 steps and my ticket was confirmed! I will use it again!

I booked a flight whose fare wouldn't be confirmed by the airline. It was kind of a stress, but finally Sky-Tours managed it all well and I got my ticket.

For all those looking to book with Sky-tours website. We found sky-tours through various internet searches, and found a great price for a multi-city flight plan. Reading all the reviews (even those from people who never even USED the service) to be generally bad, we were more than a little nervous about paying them. We called our credit card company, the BBB, and local resources and no one had anything bad to say about them. Nothing either way, actually, so we were still unsure about using the website to book. Considering the comments about this company were things like "They don't answer the phone" Or "they are a fly by night outfit", we did some serious research on them. The website has been active since 1999, and the business started then as well. We were able to immediately get someone on the phone and got answers to a few of our questions, quite clearly and intelligently. We took the chance and booked our tickets and within a few (nervous) minutes, we saw a preliminary booking number pop up. We then took this number and checked it against the airline's reservation site directly and there it was! Within four hours, we then had a confirmed reservation directly with the airline, with all the stops we requested and the stay-overs we had planned. This company delivers exactly what they promised, and we will most certainly be using them again for our next flight!