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Sky-tours

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Overview

Sky-tours has a rating of 1.8 stars from 152 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Sky-tours most frequently mention customer service, credit card, and phone number problems. Sky-tours ranks 190th among Travel Search Engine sites.

  • Service
    48
  • Value
    39
  • Shipping
    28
  • Returns
    27
  • Quality
    62

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Positive reviews (last 12 months): 0%
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Reviews (152)

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sky tours (45)
Thumbnail of user mrssuetime
California
1 review
0 helpful votes
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December 24th, 2024

Avoid Sky Tours at All Costs

My sister-in-law bought tickets for herself and her two children from Chicago to Mexico on December 8th. On December 14th, Sky Tours refunded her money without any notice—and for less than she paid. She only discovered the issue at the airport, 15 days later, when the airline said the booking didn't exist.

Sky Tours claimed the flight was full, but the airline confirmed there were still seats available. They didn't offer a solution, discount, or apology. This company is completely unreliable. I'll make sure my family and friends never use them, and neither should you.

Date of experience: December 23, 2024

Thumbnail of user sashn1
Canada
1 review
0 helpful votes
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October 3rd, 2024

I made a mistake of booking tickets for my sisters. At first, they said the payment declined but it went through on my sister's card. Then I realized the system changed the dates and I wanted to correct them. They're not responding to my emails and their line is busy. I am pissed and anxious. Only to come online and see the scanners They're. NEVER BOOK WITH THEM

Tip for consumers:
NEVER BOOK WITH THEM

Products used:
None

Date of experience: October 3, 2024

Thumbnail of user candyf65
Maryland
1 review
0 helpful votes
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June 16th, 2023
Verified purchase

We purchased tickets to fly from Washington DC to Nova Scotia in September 2022 and bought travel insurance since my husband has cancer and his treatment was not yet finalized. We were unable to go and filled out all the papers Sky-Tours requested on time. The agent was very solicitous and said we would hear from the insurance company. We inquired regularly and were told we were in the que. Multiple emails and months later (since they have no phone number) we were told they needed our bank information because our credit card had been compromised and replaced. In March 2023 we got a partial refund, short $400. I sent an email asking why so little and how did they reach that amount and have never heard back from them. Insult to injury our bank charged us to receive a wire transfer!

Service

Date of experience: May 17, 2023

Thumbnail of user danishs9
Danish S. – Sky-tours Rep

Dear Customer,

Thank you for choosing Sky-tours.com

We would like to inform you that we assisted you in the best possible way to get the funds refunded due to medical reasons, please note that some charges remains non-refundable. You can request a break up of the refund at https://support.sky-tours.com for more detailed information.

Looking forward to assist you in future.

Regards
Exclusive Care Team

Thumbnail of user patrickg1005
GB
2 reviews
1 helpful vote
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April 18th, 2023

Booked flights London to Madrid with them including seats and luggage allowances. Everything was confirmed by email On the back of this confirmed tours, hotels etc. The following day received this:
Your flight booking was unsuccessful and we were unable to confirm your reservation.
This may have been caused by one of the following circumstances:
• connection failure with the airline reservation system or
• The price is not available anymore or
• The airline withdrew previous confirmation

Do not use this lying thieving bunch of cheats. Beware!

Patrick

Service
Value
Shipping
Returns

Date of experience: March 19, 2023

Thumbnail of user danishs9
Danish S. – Sky-tours Rep

Dear Patrick,

Thank you for choosing Sky-tours.com

Please be informed that the airlines fares are dynamic in nature and changes very frequently, as your travel agency we try to get good deals but the fares are not guaranteed until the tickets are issued. Please refer to our terms and conditions section for more information, In case you need any further assistance, please feel free to write us at https://support.sky-tours.com.

Regards
Exclusive Care Team

Thumbnail of user dipua1
New Jersey
1 review
1 helpful vote
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June 21st, 2023

Booked a flight thru them which got cancelled and they never refunded the cancelled amount.

The 24 hour customer service responds after 24 hours.

WhatsApp number is for someone from India who doesn`t respond.

Service
Value
Shipping
Returns
Quality

Date of experience: May 22, 2023

Thumbnail of user danishs9
Danish S. – Sky-tours Rep

Dear Customer,

Thank you for writing us.

We have checked the details and found the ticket status is USED, the information was shared with you by our support team already.
This order is not eligible for refund since the tickets have been USED by the traveler. In case you need any further assistance, please write us at https://support.sky-tours.com

Regards
Exclusive Care Team

Thumbnail of user linzyw4
Florida
1 review
0 helpful votes
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August 20th, 2023
Verified purchase

A flight was canceled and 7 months later I'm still not reimbursed. They don't allow phone calls so you can't speak to a representative. They claim they can't send me a check. They also say my bank info does not match theirs so they can't deposit into my account. They were reimbursed from their airline so there is no reason why I should still be waiting.

Products used:
Flights

Service
Value
Shipping
Returns
Quality

Date of experience: August 20, 2023

Thumbnail of user tinap567
Australia
1 review
0 helpful votes
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September 14th, 2022
Verified purchase

Beware! They are too good to be true! Just like every other legitimate review, they took my money & 3 days later emailed saying it would be an extra £600 so i cancelled since every other airline or agent we're cheaper. The take too long to respond to emails & never answer the phone. It took another 7 days until the money was returned, only resulting in me having to pay hundreds extra because they held my money. They have no intention of booking for the price advertised at the start! Same s**t different customer: "at this time the airlines is unable to confirm the flights booked by you". It's not how you do business, they need shut down!

Tip for consumers:
Don’t bother!

Products used:
None

* Sky-tours attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 15, 2022

Thumbnail of user dansheenasingletary
New York
1 review
0 helpful votes
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April 27th, 2023

We booked a flight from Jamaica to New York. Still Haven't received the E-Ticket. I tried calling the customer service number, after 5 mins the phone hangs up each time.

* Sky-tours attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 28, 2023

Thumbnail of user danishs9
Danish S. – Sky-tours Rep

Dear Customer,

Thank you for choosing Sky-tours.com

We are happy to inform that your reservation is confirmed and the E-tickets are sent to email. In case you need the copy of the tickets please write us at https://support.sky-tours.com

If you are satisfied with the resolution provided, kindly review your feedback.

Regards
Exclusive Care Team

Thumbnail of user praveenl6
New York
1 review
0 helpful votes
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April 11th, 2022
Verified purchase

Very unsatisfied with the service, communication, availability and updates:
- I booked a flight and received a message that i will be receiving the confirmation to my email, which I never received.
- 6 days of continuous attempt to reach out to customer service. No one answers the phone call.
- After multiple attempts, I was able to chat with a representative online and told that the order has been cancelled.
- Very disappointed and unsatisfied because not only I didn't get the ticket from them, but also, I missed lots of other good deals.
- Still waiting for the refund. Let's see how long it will take.

Service
Value
Shipping
Returns
Quality

Date of experience: March 12, 2022

Thumbnail of user danishs9
Danish S. – Sky-tours Rep

Dear Customer,

Thank you for choosing Sky-tours.com

We have checked the details and found that you took more than 20 minutes to complete the purchase, the fares are dynamic and was sold out before you finished the process. Hence the reservation could not be confirmed and was marked as canceled. Please note that your card is not charged for the amount, if the bank have any sift hold, it will be released automatically.
For more assistance, please write us at https://support.sky-tours.com

Regards
Exclusive Care Team

Thumbnail of user tommyt204
Nevada
1 review
0 helpful votes
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September 4th, 2022
Verified purchase

I booked my ticket since 2:30 pm I haven't received nothing after 10 hours no phone answer just a game hold the payment and send me email after 8 hours saying it can take 24 hours to get my confirmation or you can cancel to get charged cancellation fees. Still waiting

Service
Value
Shipping
Returns
Quality

Date of experience: August 4, 2022

Thumbnail of user danishs9
Danish S. – Sky-tours Rep

Dear Customer,

Thank you for choosing Sky-tours.com

We regret to inform your reservation could not be confirmed by the airlines and your funds have been reversed back to its original form of payment. An email notification was sent to the email in file with few hours.
Please note our booking system have several steps before a booking is issued, like verification of payment.
In case the order is canceled before the tickets are issued for any reason then there is no cancellation fees.
If you need any further assistance, please write us at https://support.sky-tours.com

Regards
Exclusive Care Team

Thumbnail of user frankm1945
Zimbabwe
1 review
0 helpful votes
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July 23rd, 2022

I put 5 stars so that they dont con anyone else. Never ever give them your money.The pretend to book then send another email to claim more money or a worse offer. On comments they pretend to blame u truth is these fraud deserve jail and should be arrested... and b4 ypu crooks send bull about how its my fault why u stole my money i hope you die in jail

Products used:
Theuves

Service
Value
Shipping
Returns
Quality

Date of experience: July 23, 2022

Thumbnail of user danishs9
Danish S. – Sky-tours Rep

Dear Frank,

We regret the inconvenience caused to you!
Please be informed that sometimes the airlines rejects a fare because the prices changes very frequently, it may even happen while you complete a purchase.
In some cases, we offer alternate option or full refund to our users. We do not charge the money until the tickets are issued. Please reach us at https://support.sky-tours.com for any further assistance.

Regards
Exclusive Care Team

Thumbnail of user bilals21
India
1 review
3 helpful votes
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March 28th, 2019

I booked a flight from New Delhi to Istanbul and got confirmation instantly. The booking process was very easy and prices are terrific. I saved on flights & enjoyed my trip very much. There are no hidden charges. I will book with them again in future.

Date of experience: March 28, 2019

Thumbnail of user talatb1
Sweden
1 review
0 helpful votes
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April 7th, 2022

Bought the ticket 26/2/2020. I should have travelled 25/03/2020 but flight cancelled due to pandemic.
Almost 23 emails and got same copy paste message in last one year.

"we have not received the reimbursement. The settlement period between airline and agencies are not regularly like before. We can not estimate the exact date when we can receive the money, but we are in close touch with the ticketing agent. We will reimburse you as soon as the money arrives in our account. Sorry for any inconvenience."

Now its more the 2 year..

Date of experience: March 8, 2022

Thumbnail of user danishs9
Danish S. – Sky-tours Rep

Dear Customer,

Thank you for writing us.

We have checked the details and found that our team already issued you with a voucher refund, please write us at https://support.sky-tours.com for any further assistance.

Regards
Exclusive Care Team

Thumbnail of user valsammaa
South Africa
1 review
7 helpful votes
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August 11th, 2017

Got confirmation of my booking within less than an hour of making it. Had trouble opening the initial e-tickets sent to me, but agents were quick to respond to my query and e-tickets were sent shortly thereafter. I then also called the airline to ensure that my booking was confirmed with them, which it was. The return Durban - NYC tickets purchased were significantly cheaper than any other travel agent or airline was offering.

Date of experience: August 11, 2017

Thumbnail of user ahmedb161
Egypt
1 review
0 helpful votes
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May 30th, 2023

This all is a scam

First booked the tickek

Ask for more money

Second there is a new reservation

Third you send me an email at 9.21 i reply at 9.23

And we can not book your ticket

DON'T DEAL WITH SKY-TOURS

Tip for consumers:
DON'T DEAL WITH SKY-TOURS

Service
Value
Shipping
Returns
Quality

Date of experience: May 29, 2023

Thumbnail of user leeanneb12
Hong Kong
1 review
8 helpful votes
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October 23rd, 2019

My husband booked some flights for our family to Galapagos islands at a great price and after paying online I got a bit nervous and started looking at revs. Panicked when I saw the negative reviews and was expecting all to be a disaster but 15 minutes later we got our confirmation email with a booking ref number and E ticket numbers through LATAM airways. Jumped onto their website and checked the booking, seats seem to be there as booked. Only problem was no baggage was allocated so had to pay an extra $90AUD for 3 people for the 2 flights to the airlines directly but still out in front. Not flying for another 6 weeks so fingers crossed all keeps going ahead as planned, So far cant really fault them to date. Seemed to be lots of good reviews on Trustpilot.

Date of experience: October 23, 2019

Thumbnail of user ruths425
Illinois
1 review
6 helpful votes
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April 29th, 2020

I was helped and Sky-tours responded to my emails in a mannerly time especially during this pandemic and helped me to cancel my reservation. Although I did not get a refund but I did get future credit.

Date of experience: April 28, 2020

Thumbnail of user arleenc4
California
1 review
3 helpful votes
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April 27th, 2020

No confirmation on the original flights but a fast and cheap alternative solution. Very good reaction and immediate answer when calling for info. I'll use you again.

Date of experience: April 27, 2020

Thumbnail of user enamyj
Bangladesh
1 review
4 helpful votes
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June 25th, 2016

Awesome tour of Holiday World! I might have to check it out for myself in the future once again to visit someone else. :) Really Very good support. Lots of places covered.

Date of experience: June 25, 2016

Thumbnail of user samb368
India
1 review
0 helpful votes
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July 27th, 2019

Gr8 experience using skytours since the last 7 years. No hidden costs. No scams. Cheap rates, excellent customer service...
NOTE: This is a paid review

Date of experience: July 27, 2019

Thumbnail of user kjellb12
Finland
1 review
0 helpful votes
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June 5th, 2022
Verified purchase

Booking was easy and all went well until I got a message about anadfditional fee. That got me nervous and I thought what is this, is it a scam. But as it wasn't an expensive flight I thought I pay the extar fee and all went well, but I don't know maybe I could have got a lower price from another travelagent-system.

Reason I chose this business:

Price issue

Reason I chose this product:

Want to get it done in good time

Quality

Date of experience: June 5, 2022

Thumbnail of user elic32
Andorra
1 review
4 helpful votes
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June 8th, 2017

They have great prices and amazing customer service! My ticket was delivered immediately at the exact price I've seen on the website, only 3 steps and my ticket was confirmed! I will use it again!

Date of experience: June 8, 2017

Thumbnail of user alicem364
Colorado
1 review
4 helpful votes
  • Send Message
April 29th, 2020

I booked a flight whose fare wouldn't be confirmed by the airline. It was kind of a stress, but finally Sky-Tours managed it all well and I got my ticket.

Date of experience: April 28, 2020

Thumbnail of user grantb27
Canada
1 review
7 helpful votes
  • Send Message
April 21st, 2017

For all those looking to book with Sky-tours website. We found sky-tours through various internet searches, and found a great price for a multi-city flight plan. Reading all the reviews (even those from people who never even USED the service) to be generally bad, we were more than a little nervous about paying them. We called our credit card company, the BBB, and local resources and no one had anything bad to say about them. Nothing either way, actually, so we were still unsure about using the website to book. Considering the comments about this company were things like "They don't answer the phone" Or "they are a fly by night outfit", we did some serious research on them. The website has been active since 1999, and the business started then as well. We were able to immediately get someone on the phone and got answers to a few of our questions, quite clearly and intelligently. We took the chance and booked our tickets and within a few (nervous) minutes, we saw a preliminary booking number pop up. We then took this number and checked it against the airline's reservation site directly and there it was! Within four hours, we then had a confirmed reservation directly with the airline, with all the stops we requested and the stay-overs we had planned. This company delivers exactly what they promised, and we will most certainly be using them again for our next flight!

Date of experience: April 21, 2017

Thumbnail of user enragedu
Indonesia
1 review
1 helpful vote
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October 22nd, 2017

EDIT: I was refunded the "overseas fee" by Sky-Tours, after much debate. Thank you, Danish, for making this experience a little better.
----

First of all, Sky-Tours quoted me a fare more expensive than what Malaysia Air was (and still is) selling the exact same tickets for. I admit that I share the blame for this, and was billed AUD 672 (Malaysia Air is selling them for only SGD 680 even up till now).

I paid using a credit card, and found out that I was charged AUD 692.16, despite my invoice stating the original AUD 672 (over SGD 50 more expensive than Malaysia Air's fare due to the HIDDEN COST). I initiated a live chat with one of Sky-Tour's Live Chat agents, who merely told me to lodge a ticket in order to complain with Sky-Tours, then pushed all the blame onto my credit card provider (ANZ Bank) for charging an "overseas fee".

Why would I be charged an "overseas fee" of AUD 20.16 in the first place if I was quoted in AUD, and paid in AUD using an Australian credit card?

Perhaps posting a bad review here would finally trigger someone from Sky-Tours to look into the case.

Date of experience: October 22, 2017

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From the business

Location: USA - Europe - Asia Twitter: www.twitter.com/skytourstravel // Our company was first registered in 1973 but really took off after Rudi Seiberlich the founder of Skytours, 1977 started a cooperation with Laker Airways, the first Low Cost Ai...

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Thumbnail of user willyo2
Willy O.
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1.8
152 reviews
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