Overview
SKYLUX Travel has a rating of 4.8 stars from 2,534 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 2nd among Travel Agency sites.
Nice customer service. Easy to explain problems and live talk person to person.
AAA experience. He explained everything with us. Phone call very responsive.
Melinda G provides excellent customer service! She did a great job finding us the flight times we wanted and the best prices.
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Pablo was very attentive and professional. Provided us with exactly what we needed.
Thank you for your feedback! We're so glad to hear that Pablo provided you with attentive and professional service, and that he was able to meet your needs perfectly.
I had booked a ticket going to India and had the cancel my trip due to unavoidable circumstances. My travel agent, Chad, promised me that I can travel anytime in the next 12 months. He kept his promise and rebooked my ticket without any hassle. Chad is a boon to your organization. He is very patient and explains things clearly and performs efficiently. I will be recommending all my family and friends to use his services!
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!
Reggie is phenomenal! Always have a great experience with Reggie as my agent. He is efficient and he takes time to search and investigate the best competitive prices. I appreciate his efforts.
Thank you for your wonderful feedback about Reggie! We’re thrilled to hear that he consistently provides you with exceptional service and goes the extra mile to find the best prices for you.
Would like to book trip with you forever and could recommend to others
Dear Customer, Thank you for sharing your exceptional experience with us! We're thrilled to hear about your satisfaction.
Olivia was extremely helpful she is excellent she answers every question she is very knowledgeable and friendly she makes sure that she takes care every single items for me and she makes sure I understand everything Olivia sent emails then she went beyond and explain every items on email on top of everything she makes me feel very comfortable she knows her job perfectly
We are so glad to hear that our agents have assisted you very well! Olivia is amazing indeed! Thanks a lot for cooperating with us!
The agent was very courteous and diligent. He responded to my requests respectfully and expeditiously.
Dear Customer, we truly appreciate your feedback! It’s great to hear that our team was able to assist you effectively. We look forward to serving you again!
Listened to my want list and found flights that fit for a good price. Could not be happier.
Our agents are doing their best to satisfy the customer and we appreciate them a lot! Thank you very much for cooperating with us!
I got my reservation last year and I was satisfied so this year also I selected Sky lux for my booking and I also referred my brother in law. He just travelled to India few days ago. With help from Hector R.
Thank you, for the amazing review! We put in the work to keep you and all of our clients happy. We hope to see you again.
Staff very helpful. Providing detailed instructions. Positive experience
Many thanks for such a great review of our services! We are so pleased to hear about your satisfaction with the agent's assistance!
Nikita did an excellent job. He waited until the tickets were at a better price then sent options.
Dear Customer, we’re so grateful for your positive feedback! It’s wonderful to hear that you were pleased with our service. We’re here for all your future travel needs!
A bit less than direct booking with airline but they try to add services and fees which I was able to opt out
We are happy that you are satisfied with our products and services.Thank You.
I was able to get business class seats at a discount compared to the airlines website. Austin C was very helpful.
Dear Customer, thank you for sharing your experience! We’re delighted to hear you enjoyed our service. We can’t wait to help you plan your next trip!
My experience with Skylux was great. I had a few issues with my bank when processing the payment for my international flight. Skylux remained professional and patient, even with the few hiccups along the way. I will continue to use their services.
Thank you for sharing your positive experience with Skylux! We’re glad to hear that our team was able to assist you and remain professional during the payment process. Your continued support means a lot to us, and we look forward to helping you with your future travel needs!
Easy to get flight info and several choices, good customer service
Thank you so much for taking the time to leave us feedback!
Joseph as been so helpful and made this experience really pleasant
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
Ria was very helpful -- I would recommend her to others.
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.
Hardy was excellent. Got me a decent deal on my schedule. Will use it again.
Thank you for your kind words! We're thrilled to hear that Hardy provided excellent service and helped you secure a great deal.
Tracey quick in responding to my questions and helping obtain the best flight for the best price.
Dear Customer, thank you for your generous review! We’re delighted to have been a part of your travel experience. We can’t wait to assist you with your next journey!
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 for the Best Luxury Airline Ticket Agency in the USA and the World Travel Awards 2024 as North America’s Leading Travel Agency. These awards confirm that with SkyLux Travel, you can trust you're working with a legitimate, reliable agency that prioritizes your travel experience and ensures you won’t get scammed.
Beyond discounted flights, SkyLux Travel offers a full suite of concierge services, including private chauffeurs, airport transfers, car rentals, and the ability to book luxury hotels and villas. By leveraging our wholesale contracts, we ensure our clients save both time and money while experiencing the height of convenience and comfort.
We value the reviews our customers leave about SkyLux Travel, as they help us improve our service. Our customers consistently share positive feedback about our competitive pricing, exceptional service, and reliability. If you’re still wondering whether SkyLux Travel is a scam, check out reviews from verified customers at reviews.skyluxtravel.com for genuine feedback on our services.
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- Wilmington, DE, United States
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Business History
2015 - 2016: earned BBB accreditation with an A+ rating, became an ARC-accredited, and grew to 100 agents, doubling the client base to 64,870 by 2016.
2017 - 2019: grew client base to over 186,000 and became a member of ASTA.
2020 - 2021: adapted to the pandemic by focusing on customer service, growing the team to 140 agents, and serving 166,279 clients.
2022 - 2023: served over 535,000 clients, expanded the team to 400 agents, and received multiple industry awards, including Best Luxury Airline Ticket Agency in the USA and North America's Leading Travel Agency in 2023.
2024: served 1.5 million+ customers, with 400+ agents and partnerships with 70+ airlines, continuing to offer accessible luxury travel.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you very much for sharing your positive impression on our agent's assistance! We appreciate it a lot!