• Smartstyle

Smartstyle

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Overview

Smartstyle has a rating of 2.6 stars from 83 reviews, indicating that most customers are generally dissatisfied with their purchases. Smartstyle ranks 1st among Salon sites.

  • Service
    42
  • Value
    39
  • Shipping
    5
  • Returns
    7
  • Quality
    35
Positive reviews (last 12 months): 60%
Positive
3
Neutral
0
Negative
2
54
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How would you rate Smartstyle?
Top Positive Review

“Great service”

Trey H.
1/24/22

Today I went to the smart styles in grenada ms and I can say the stylist was awesome. She took time and didn't rush through my sons nor my haircuts. In past experience this location has come a long way from the past employee. Thank you Angela we will be repeat customers.

Top Critical Review

“Terrible”

Danica W.
10/7/24

Lady was a complete $#*! for no reason she is not nice and talked to customers with no respect I would NOT reccomend. She was also being very rude to my special needs client who just wanted a haircut

Reviews (83)

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Thumbnail of user forestlady50
1 review
0 helpful votes
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July 5th, 2023

Had perm down payment of 143.00 had to pay upfront,she only left perm in 20 minutes and didn't cut hair set under dryer for 20 minutes didn't cut! Had to go back lady cut off a lot of hair and I asked her to style she said No for what I paid for it was very wrong for them not to give some type of discount!

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Thumbnail of user carolr1948
1 review
0 helpful votes
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February 28th, 2023
Verified purchase

I went in for just a haircut no shampoo. The stylist asked me 2-3 times if I wanted a shampoo and haircut I said no thank you. I didn't get a shampoo but when I got my credit card bill I saw that I was billed for a shampoo & haircut. I wrote to Smartstyle twice and I've been completely ignored. Not even a note to say sorry we ripped you off so check those receipts.

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Thumbnail of user dotd9
1 review
1 helpful vote
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August 10th, 2021

I went to get a basic haircut, nothing fancy. Once done. I was charged $25 when I found out it's $18.95! When I came home a checked online for price. There was NO price board for people to see prices at all! If I wanted to pay that much, I would of went to a REAL hair salon!

Thumbnail of user deborahs2705
1 review
0 helpful votes
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December 2nd, 2022

Went to Jane Burns for color, best experience with her expertise. She is very professional, and took the time to explain what she is going to do to my hair. Very friendly and kind. I will definitely be back

Thumbnail of user joshuaa358
1 review
0 helpful votes
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September 8th, 2021

Getting my little girls hair cut for school I found these supposed stylist to be rude very poor with kids the worst hair cutter I've ever seen or could imagine. And I say hair cutter because I do not want to give her the credit of a stylist she deserves many other words I will be nice and use hair cutter. It took her over 45 minutes to perform a simple bang trim, when she asked me if I liked it I found my daughter's hair to be uneven choppy just hands down the worst haircut ever. Even my daughter who loves everything did not enjoy anything about her haircut or anything about the experience she had gone through. When I tried to indiscreetly find her name or license I noticed there was not one posted just wanting for this to be over I told myself I will go to a real stylist and moved on. This is the first review I've ever written I wish there was something else that could be done about this. So please do not go to Smart Style at least not at Spanaway Walmart

Thumbnail of user alib288
1 review
1 helpful vote
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May 11th, 2022
Verified purchase

My hair was blond from highlights after highlights I decided to go with a all over color with a brown mocha color. The stylist said it was $60 an ounce and had used 3 oz but was having trouble trying to figure out why my hair was turning orange and getting lighter. She said she was using a 30 developer with the color. And couldn't understand why it was getting lighter instead of darker. But now my head is like orange. She kept teasing my hair with the lightener and color on my head. And after three attempts my hair is fried.

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Thumbnail of user eugeniat15
1 review
0 helpful votes
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August 10th, 2022

I would recommend Smartstyle in Clinton Ms to do hair. I went for a simple haircut. I brought a picture to show what I wanted. Hairdresser guaranteed me she could do the haircut. My hair was a mess. Haircut was uneven. Now I will have to cut my hair short so it will be even

Thumbnail of user hh208
1 review
1 helpful vote
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March 24th, 2023

Ammon, Idaho
Been twice before, thought ok. Third time, told (and showed) how long wanted. Shoulder length. Turned me around so couldn't see. DRY cut SHORT and then said it'll grow back when I said too short. Asked for gray coverage. Ended up with MORE gray at temples! I complained to 'supervisor' who gave me refund BUT doesn't help bc can't glue back my hair and it is SO short, can't do anything with it. I complained to corporate. They did not even bother to contact me so tells me they have MAJOR issues. STAY AWAY if you like your hair!

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Thumbnail of user jenniferc2755
1 review
0 helpful votes
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August 16th, 2021

I have being seeing the same stylist for years! On several occasions I was told by another stylist (who I later learned was the regional boss) that my stylist no longer worked in the salon. I would stop into the salon when shopping at Walmart or call when I needed an appt. However, after each of these times I learned that this was a lie. My stylist did in fact still work there. And I find out that I'm not the only customer she said this to! It's frustrating to see people attempt to sabotage hard working employees and makes it difficult for customers to trust the service of the salon. I posted my concerns on SnartStyle's website and guess who contacted me? Not the district manager! You guessed it! The person I made the complaint about. She called my phone that very afternoon. And then my stylist was FIRED! SmartStyle needs to get their act together. My stylist is the ONLY one who will ever cut my hair. Wherever she goes, I will follow. And I'm not the only one!

Thumbnail of user andrewc2203
1 review
0 helpful votes
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March 7th, 2023

I have been getting my hair cut from Art at Smart Styles inside of Walmart at Hamlin. Art does a fantastic job of cutting my hair to compliment me overall look at a reasonable price and I will be getting my hair cut by him wherever he keeps his comb and clippers until he retires.

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Thumbnail of user joycep379
1 review
0 helpful votes
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November 12th, 2021
Verified purchase

Sedric was so impressive and really good with the scissors and really gave me a awesome hairstyle that I love very much 10 Stars for his work and personality add a photo about your experience optionals okay and proof of purchase okay proof of purchase okay so the fruit of my purchase was inmate search okay where is my purse where is my purse but this one is it no but this one okay so

Thumbnail of user stephanier1357
1 review
0 helpful votes
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December 1st, 2021

I wear my hair natural and have had the hardest time finding someone to take care of it the way I like it. After my 1st appointment with Sugar I knew she was my stylist. She gave me the best silk press I've had. It was so straight and felt so soft at the same time. She not only straightened it, she treated it. I leave her with curls poppin' and hair bouncin'.

I've watched her style others and she did her thing with all ethnicity hair types. I can't say enough about her skills. On top of it all, she's got a great sense of humor, a kind heart and is just a great person. Make an appointment with her-- your hai

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Thumbnail of user feathersandthings01
1 review
1 helpful vote
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August 24th, 2023

The worst place i have ever worked i have been a master stylist for years. The management all the way to the top the owners who are not local and never come to henderson are rude and have no clue about running a business if it wasn't in walmart they wouldn't have a chance they way they treat people

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Thumbnail of user reneeh257
1 review
0 helpful votes
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November 14th, 2020

I made an online appointment with Smartstyle and received a confirmation email. I arrived and was told I didn't have an appointment and did I want to come back another day. No apology. No offer to try to squeeze me in. No coupon for the inconvenience. Just rude dismissiveness.

Thumbnail of user shantellc10
1 review
0 helpful votes
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September 14th, 2022
Verified purchase

I went in on the 3rd of September to get my hair colored and my kiddos hair trimmed. They are great when it comes to trims and cuts. I wanted my hair to stand out in color like the picture I showed them. Yet I get told that using blond would turn my hair pink and then was showed the closet colors they can use to match what I wanted. I paid $183.00 and you can only tell the dark was added to my hair not the blond nor red show up in my hair unless I'm in direct sunlight. That is a lot of money to spend and not get what you wanted done let alone sitting there for 2hrs. I wanted the bright popping color in the screenshot picture and the dark colored hair job is what I got for $183.00 2hrs of sitting.

Tip for consumers:
Hair Salon

Products used:
Hair Salon

Thumbnail of user miracleb5
2 reviews
1 helpful vote
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December 26th, 2022

This review goes for the Smartstyle in D'Iberville Ms. I was told when I came back the service would be discounted to $55.00, but when I went back for the service. Not only did the manager not honor the discounted price they raised the price from a regular $76.00 to $94.00. This is ridiculous.

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Thumbnail of user corrigan1872l
1 review
0 helpful votes
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October 13th, 2023

Ashley is professional, personable, and knowledgeable in her work. She helps be figure out what I want. Recently she was so helpful with my granddaughter fixing her hair color.

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Thumbnail of user jenniferf2677
1 review
0 helpful votes
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January 29th, 2024

My daughter went in for highlights and a hair cut. April did an amazing job and talked her through everything. Atmosphere was good.

Products used:
Hair color and toner

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Thumbnail of user samanthaa619
1 review
0 helpful votes
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November 24th, 2023

This is a plain chop shop salon I cut hair personally, and when my brother in law had to come to me to fix my nephews hair that is unacceptable and for you to let him leave like that and say omg it looks so good! No ur out of your mind personally that salon should not be open! And second of all you charged him for a terrible haircut 10 out of 10 NEVER GET YOUR HAIRCUT HERE unless you like jacked up haircuts. Here are the befores and the after that I had to fix thank you

Products used:
I didn’t

Thumbnail of user dianam1087
1 review
1 helpful vote
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March 24th, 2022

The manager Beth is not professional at all and is very rude
I called and ask to make an appointment with Rita (she's done my hair for years)
And she got smart with me and said Rita is no longer there and hung up on me
I WILL NEVER go back
Any one know where Rita went

Thumbnail of user julier1085
1 review
0 helpful votes
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April 25th, 2022

1st time going there and will definately will be the last! Perm fried my hair like a brillow pad. Stylist made every excuse for it despite my protests

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Thumbnail of user tracyr530
1 review
1 helpful vote
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February 26th, 2022
Verified purchase

Worse experience I have ever had yelling at me saying I lied about highlighting in my hair it's been almost 16 months when I last had them went to get a perm mangers held my head in the sink ask she yelled at me because the front didn't take because she was on the phone while working on me got there 9:30 or 10:00 am did not get done with until 1:30 pm plus she was gossiping about a girlfriend came back there from Manchester Tn because girls were being mean to the girl might add this was manger's that did this marks on my neck plus witnesses to pictures wait for someone to get back with I did call the police but since these ladies were manger's I had to pay for a nightmare I do think I will go to the news or the papers who will listen. Horrible I would never ever advise someone to go there… sad I've been going there since I lived in Indiana plus told me I wasn't aloud there anymore. I sure I can say anything on here and not one person from this company will call me.

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Thumbnail of user margareta1226
1 review
0 helpful votes
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December 13th, 2023

Brandi Duffy does an excellent on haircuts and superb job on color. I had a partial highlight and cut. I love it and have so many complements on my new look. Thank you
Margaret

Thumbnail of user nancym3564
1 review
0 helpful votes
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May 26th, 2023

J c used to cut my hair before covid always a great job always what i wanted. When they were forced to close during covid had to look for someone else. After 3 years and 3 diferant hair stylest I could not seem to to get anyone to cut my hair the way it used to be. So decided to go back to J C best move ever she gave me the greastest hair cut the way I wanted. Thank you J C.

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Thumbnail of user adonnac2
1 review
0 helpful votes
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September 1st, 2023

Loud salsa music, can't hear or talk, manager said we're just having fun. This manager and latin hairdresser are very direspectful. I don't think what my hairdresser thought. Embarassed!

Service

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