• Smartstyle

Smartstyle

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Overview

Smartstyle has a rating of 2.6 stars from 83 reviews, indicating that most customers are generally dissatisfied with their purchases. Smartstyle ranks 1st among Salon sites.

  • Service
    42
  • Value
    39
  • Shipping
    5
  • Returns
    7
  • Quality
    35
Positive reviews (last 12 months): 60%
Positive
3
Neutral
0
Negative
2
54
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How would you rate Smartstyle?
Top Positive Review

“Great service”

Trey H.
1/24/22

Today I went to the smart styles in grenada ms and I can say the stylist was awesome. She took time and didn't rush through my sons nor my haircuts. In past experience this location has come a long way from the past employee. Thank you Angela we will be repeat customers.

Top Critical Review

“Terrible”

Danica W.
10/7/24

Lady was a complete $#*! for no reason she is not nice and talked to customers with no respect I would NOT reccomend. She was also being very rude to my special needs client who just wanted a haircut

Reviews (83)

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Thumbnail of user raquels82
1 review
0 helpful votes
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June 2nd, 2021

Went to Smartstyle at Hazle Township, PA on 05/25/21 at 6:30pm for a haircut. Website states they are open till 8pm. I stood there and the 2 hair stylists just stared at me, didn't greet me, nor asked me what I needed, continued with their customer, then a hair stylist finally came to me and asked me what I needed at 6:55pm just to tell me they are closing in 5 minutes. They saw me stood there for 25 minutes and did not even apologize for the wait. I went to their website to write a feedback but did not hear from anyone, no one wrote back to apologize. I went to great clips the next day as soon as I walked in both hair stylists greeted me and I got a nice haircut, their hair stylist provided good customer service, has good manners and very professional the opposite of Smartstyle (not smart at all). They should fix their websites hours of operation, should respond to customer feedback and most importantly should be professional and should provide good customer service.

Thumbnail of user beverlyp202
1 review
0 helpful votes
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December 6th, 2020

My stlylist Jaz is very nice, down to earth and knowledgeable about her craft. She always out for a challenge and gives her 100%. I am so blessed to have her as my beautician!

Thumbnail of user natashab259
1 review
0 helpful votes
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October 9th, 2021

So I called smart styles today the one inside the cartersville Walmart… Kate answers the phone and right away I could tell she had an attitude so I ask her hey do you have anyone that can do retwist and before I could say when I need it done she cuts me off and says very rudely not today I don't so I'm like who said anything about today and had you let me finish you would have known I wanted an appointment for next week! I absolutely don't like Kate she has always had an nasty attitude and can't do no hair at that I stop going to smart styles because of her but was pulled back in because of a stylist named Tanisha but I will never ever spend another dollar in this place as long as Kate works there with that nasty behind attitude then she smells like smoke most of the time

Thumbnail of user barneym41
1 review
0 helpful votes
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July 8th, 2023

At the Hillard location my hair stylist Jala is amazing at what she does. At first, while looking for a stylist before I met her she gained my attention for repeat scheduling services way back, cause of a magical word I hadn't heard in a while, and that was "THICK" describing my hair texture which made me search no longer for a hair stylist She was letting me know I was doing a decent hair care on my own, but I didn't want to mess it up and needed a professional to help keep my hair looking healthy. Her boss Beth is so kind and I notice the styles she gives other clients and makes them look great also.

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Thumbnail of user lindaa1216
1 review
0 helpful votes
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February 26th, 2021

Vickie has done my hair for a several yrs she can roll a perm faster than any beautician l have ever had. Believe me l have had many for many yrs. She is the friendliest most efficient hair stylist bar NONE. U tell her want u want and how u want and it is done to the tee. She runs a tight ship BUT her staff and herself r the greatest. They r all friendly professional and she ESPEDCIALLY cares and is concerned for all her clients! Could not ask for a better stylist in the world. I LUV HER DEARLY! TOP OF THE NOTCH SHE IS! My name is Linda Allen Ft Collins Co

Thumbnail of user johnw5978
1 review
1 helpful vote
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September 6th, 2022

My girlfriend went to Smart style salon which is located in Walmart but is NOT owned by Walmart. I think Walmart is a great place to shop in! Smart style is NOT! It is owned by Regis Salons. She went to the Smart style in Englewood Florida. Amy is the manager there. Amy said she was the youngest person ever to make management she is 23 years old. Of course my girlfriend had a sinking feeling that this might not end well! Amy never checked the foils so when the egg beater timed went off she yelled ok your done! My girlfriend's highlights turned BLUE! With orange in the middle and platinum ends! Long story short. My girlfriend's hair was so damaged she couldn't get a comb through it. She had to use so much extra virgin olive oil just to be able to comb her hair! She lost handfuls of her hair! She lost half the head of her hair and this was in August of 2021 and she is still dealing with the damage! I just want to warn people to please NOT go to any Smart style salon I don't want anyone to EVER go through what my girlfriend went through!

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Thumbnail of user tracief49
1 review
0 helpful votes
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February 2nd, 2023

I love my hair cut.candy did an out standing job...thank u candy!my hair was one hot mess.not anymore

Thumbnail of user kathyl1164
1 review
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May 10th, 2023

Hair dresser gave me advice and also helped me with knowledge to take care of my hair with the best perm I ever had thankyou Annette

Thumbnail of user janeta1087
1 review
0 helpful votes
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August 24th, 2022

So excited to get a Redken product 06 that has been discontinued. Was able to purchase 2 bottles & get my mousse all with a discount. Great salon!

Products used:
All of them

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Thumbnail of user sarahl1010
1 review
0 helpful votes
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January 13th, 2021

I had my hair colored by the mother and daughter team that operate this salon on1/12/21 I left I tears my color was horrible my hair was so dry I left with a affro I was in tears I was treated awful no professionalism this needs to be addressed I paid $105 I wouldn't go back if it was free I wasn't given a receipt

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Thumbnail of user corinab22
1 review
0 helpful votes
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July 5th, 2021

I went into your SmartStyle location in Walmart on 19th St. In Moore Oklahoma on Sunday, July 4 to get my hair done. I normally have my hair done by Aston, but she wasn't there so I went with another lady and I took my own product with me because that's what Aston showed me to use on my hair. This other lady would not put it in the way I wanted it to how I was showed. And then she proceeded to do my hair determined to put her own product in it and when it was all said and done she charge me $35. I normally pay $25 +5 dollar tip. To pay $ 35.00 + tip to have your hair washed and fixed is Absurd! Well I called on July 5 and spoke with Jack apparently the manager and he got very loud with me. I know a flat iron apparently cost 10 extra dollars which is ridiculous, but she did not use a flat Iron on my hair all he could say was how do you want me to fix this, tell me how to fix us, what do you want me to do to fix this, well by God do your job. I was fed up with his loud voice at me so now I'm here making my complaint. Hope I am saying her name right Aston she is an awesome hairdresser. She knows her product, she knows what she's doing and she listens to the customer and does what the customer wants. She's amazing! When someone finds a good hairstylist which is more than probably 1 million they want to stay with them, but the way I was treated by Jack I don't know if I want that or not. Sincerely, Corina Burchill

Tip for consumers:
Prices!!

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Thumbnail of user judyt537
1 review
0 helpful votes
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August 3rd, 2022

Went in to smartstyle, Walmart Salem NH. Made an appointment with Ellen best hair color and trim ever. I will continue to use Ellen

Products used:
Hair salon

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Thumbnail of user larryh1480
1 review
0 helpful votes
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May 14th, 2023

Great place to get service. If you want a great color, haircut, Style. Does straight razor shaves and beard trims. Go to Osprey and see Larry!

Thumbnail of user abbiheredia03
1 review
0 helpful votes
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July 29th, 2023

Ruby did an amazing job. She was very patient and nice. I will continue to go there and thank uou so much.

Thumbnail of user sumirtad
1 review
0 helpful votes
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March 29th, 2022

Love to go there i got what i want in low prices. Sadia did an amazing job on my hair thanks for giving me new look

Thumbnail of user lisae1321
1 review
0 helpful votes
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May 15th, 2022

Lori in the East York, Pa store is the best! I am so happy with my hair. Best cut I've had in years!

Products used:
Leave in conditioner was purchased.

Thumbnail of user heatherw1501
1 review
0 helpful votes
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August 29th, 2023

I went and had my hair colored and got over charged and I'm not the only one that has this happened too

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Thumbnail of user ruths37
2 reviews
2 helpful votes
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January 20th, 2023

This is the worse place to go to The Biggest Rip Off
$38.00 for a dry trim when I book I was told 24$ Manager insist on charging for less than 10 minutes trim VERY SAD I am a senior.

Service
Thumbnail of user kimberlya297
1 review
0 helpful votes
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February 23rd, 2020

Kina is amazing at what she does. She gives you the best haircut and color. She goes beyond to her customers...

Thumbnail of user skdavis8123
1 review
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May 9th, 2023

My husband recently passed and a friend came from California to comfort me. We made appointments at SmartStyle in Shelton in the Walmart. We wanted a cut, color w/highlights. We arrived half hour early and were asked to leave as there was no place to sit. When we returned we were told that our appointments were for a cut and one color. They were insistant that there was not enough time reserved for us to have our hair highlighted. My friend got her hair cut and I got a trim and I asked that the one color be put on just the ends of my hair. So the tips were darkened. When we left my friend gave me the receipt and my bill was $225. We were charged for the most expensive hair color you could get. When I first looked at different hair coloring I wanted a balayage which is what it is called. A balayage in a painted in custom coloring which is never done with foil. But, I would never ask my friend to spend that much money on me so I went for hightlights. I called them back and asked them to finish the balayage since that's what I paid for and they told me I got what I asked for. So far they have not called me back. We were ripped off.

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Thumbnail of user debrar514
2 reviews
0 helpful votes
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July 2nd, 2021

We had a lady name Emmy she worked fast and did a great job on my sons hair I can't find to many pple that can cut my sons hair like she did

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Thumbnail of user rachaelh111
1 review
0 helpful votes
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August 10th, 2021

My experience there was amazing and mrs. Jackie did my hair amazing and I'm at so happy the way it turned out thank you so much I'm in love with it

Thumbnail of user gwenb164
1 review
0 helpful votes
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August 27th, 2022

And full price.and they don't reply for me to get haircut fixed. Now I have to spend more money to get it fixed elsewhere

Tip for consumers:
Don't go south Puyallup

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Thumbnail of user tonyb1263
1 review
0 helpful votes
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November 20th, 2022

I went for a hair cut and the lady was all over the place and when she got done with the hair cut she just left all the hair on my face ears and neck

Thumbnail of user leslieh428
2 reviews
0 helpful votes
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June 18th, 2021

Thank you, so much for the cut I am enjoying it very much! I also thank you for the products you subjected as well!
Best Wishes
LeslieHerrin

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