On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
SmittyBilt Reviews Summary
The company has garnered mixed feedback regarding its products and customer service. On the positive side, customers appreciate the quality and sturdiness of certain items, highlighting their effectiveness compared to stock options. However, significant concerns arise over customer service, particularly regarding warranty issues and support for non-original owners, which has led to dissatisfaction among some users. Additionally, there is a desire for a more streamlined purchasing process directly from the company. Overall, while the products receive praise, the customer service experience appears to need improvement to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
I had a pair of SmittyBilt side steps on my Ford F150. They rusted so bad on the weld portion and bend that connects to the mounting plate that they almost caused an injury when they broke. I contacted their customer service who would do nothing as I was not the original owner, but my truck has been in my same family since new so I know how well it was cared for. This steps are complete junk. They will likely rust and fall apart in a few years. Save yourself the agony and grief and go with another company. Sad too as I try and support American owned small business.
Ordered Smittybilt tailgate, wrap it in snow camo vinyl and installed it my self. 5x more sturdy than stock and looks incredible. Great product.
Good products at a fair price. I only wish it was possible to order from the site rather than from vendor sites. Would just be more convenient.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members