• SnapDeal

SnapDeal

Write a Review

Overview

SnapDeal has a rating of 3.1 stars from 784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SnapDeal most frequently mention good quality, customer service, and nice app. SnapDeal ranks 13th among Discount Shopping sites.

  • Service
    279
  • Value
    273
  • Shipping
    273
  • Returns
    262
  • Quality
    265
Positive reviews (last 12 months): 87.5%
Positive
21
Neutral
1
Negative
2
91
See all photos
How would you rate SnapDeal?
Top Positive Review

“Focusing on the cost increasing”

SANJAY J.
7/6/24

While Snap Deal used to be a fantastic source for affordable goods, things have changed. I've successfully ordered over 9 items from them in the past, but now the prices have become quite expensive.

Top Critical Review

“Fucking unprofessional selling platform”

Mukesh M.
11/16/18

After awaiting for 3 weeks chest of drawers and no feedback from Snapdeal, they just simply offered to refund monies after none delivery. Totally unprofessional company, $#*!ing useless customer care with automated message selection.

Reviews (784)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer care (87) customer service (108) return request (22) quality products (62) product quality (39) customer support (21) delivery service (26)
Thumbnail of user garimab5
India
1 review
0 helpful votes
  • Send Message
April 1st, 2022

Snapdeal won't refund your money if the product is out of stock during exchange. Please purchase any thing on your own risk. Unprofessional company. You can't connect to customer care as well.

Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Dear Garima,

We are sorry to know this. Please share your order details at grievanceofficer@snapdeal.com and we'll connect with you to sort out the issue. We regret the inconvenience caused.

Thanks,
Team Snapdeal

Thumbnail of user senthilk28
India
1 review
1 helpful vote
  • Send Message
April 22nd, 2021

It is nearly 2 months, i have not been delivered the product of refunded the money.
We are not getting any responsible answer thro mails
Dear all
Dont buy or pay for anything from Snapdeal

Tip for consumers:
Dont use the site - Snapdeal

Service
Value
Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Dear Customer, we are extremely sorry for the trouble caused. Please share your order details and we'll get this sorted out on priority. You can also email us at grievanceofficer@snapdeal.com. Thanks, Team Snapdeal

Thumbnail of user karthikk24
India
1 review
0 helpful votes
  • Send Message
March 13th, 2020

I order 2 nos of same model kemei trimmer in Snapdeal but igot only one. 1 week over still they is no response, for every 2 days they call and say we are enquiring. I ordered in Snapdeal as it is indian company instead why going to Amazon as it is foreign company. But Snapdeal proved about indian company is worst and go to foreign company. Hereafter I will never place order in Snapdeal.

Thumbnail of user swagatp
India
5 reviews
6 helpful votes
  • Send Message
July 19th, 2016

I bought a HP15 ac101TU notebook through snapdeal. There was that back to campus offer of extending warranty with some accessories at a discount payment of Rs. 1500, as per snapdeal and hpshopping.in/btc2016. I did all the required formalities including the payment. It has been more than 5 days, I got no clue of the offer. When I mailed to the redemption cell... one of their executive replies with some offer charging me some Rs. 5000. I am feeling like being cheated. Snapdeal... you only advertise for their offers or even care for that service is reaching to the customer or not... I saw the ad of offer at ur site... so you hold equal responsibility for this torture.

Thumbnail of user nirmalt
India
1 review
3 helpful votes
  • Send Message
September 22nd, 2016

It all started when I wanted to buy a DVD for my Xbox One Gaming Console. I usually go for Sites such as Flipkart or even Amazon. I decided to try Snapdeal out for one time and believe me, it was horrible. It was going well until it reached the nearest hub(I have no idea were that is). Next day it said it was out for delivery(I'm a guy who tracks all my orders). I was quite excited and decided to stay at home to purchase it. But no call or anything came. I was quite disappointed but it had happened to me one time with Flipkart as well.It said that the first delivery attempt failed. Next day same thing happened. And after that as well. It said that all delivery attempts were failed and order was canceled. Snapdeal Suck soo bad. I'm sure it was the fault of the courier as they were not even trying. They couldn't give a $#*! to call me. Stupid freaks. Never buy anything from Snapdeal if you are not from Mumbai or Delhi or Kolkata.

Thumbnail of user abhimanyuk4
India
1 review
0 helpful votes
  • Send Message
September 21st, 2022

I had ordered mens vest got the wrong product and instead of refund they asked to courier the product to their Wearhouse from my own pocket. Da** guys with shi* policy.

Looking for minus rating.

Products used:
Mens vest

Service
Value
Shipping
Returns
Quality
Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Dear Abhimanyu,

We are really sorry for the trouble caused. Please share your contact details at grievanceofficer@snapdeal.com and we'll connect with you to sort out the issue. We regret the inconvenience caused.

Thanks,
Team Snapdeal

Thumbnail of user babus11
Kuwait
1 review
0 helpful votes
  • Send Message
May 5th, 2023

Snapdeal very bad company, I order 2 palazzos last month 04/04/2023,first delivery date 16/04/23,today 06/05/23 still not recevie, the past one month they change 4 time delivery time. 4 time I send complants through help centre, each time computer showing you get reply within 48 hours, but still I never get any mail from snapdeal, I will try many time contact through telphone, there is no optation. I am leaving aboard, so I suggest people who stay outside india never book snapdeal.

Service
Value
Shipping
Returns
Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Dear Babu,

Apologies for the experience you have been through. Please share your order details at care_yt@snapdeal.com and we'll get this checked right away and ensure this is sorted out on priority.

Thanks,
Team Snapdeal

Thumbnail of user remyah
India
1 review
2 helpful votes
  • Send Message
June 22nd, 2016

Please dont purchase from snap deal. I have applied for refund a month back for a park avenue tshirt. They says they didnot receive it back as it already picked by the courier a month back. I call the customer care so many times. First they were telling that they got the item due to the system error its showing "pickup failed" and i will get my refund within four days. But nothing happened. When we call the customer care theyalways says you will get a call regarding this issue in 24 hrs. But it never happens. I lost my 480 rs and i spend at least 150rs in this one month period to talk to the customer care. Very PATHETIC service. So please remember while order anything from snapdeal there is no chance of refund.

Thumbnail of user bhupendert
India
1 review
0 helpful votes
  • Send Message
December 28th, 2018

I ordered mi earphone
When I open that is used
This is not new earphone of mi
Snapdeal you guys make us people fool from your online shopping deal.
Guys plz dnt purchage any item from snap deal
Is the better way to go on market and get what ever you want...
Very poor service
If the owner looking this review plzz cheak what going with your customers...

Thumbnail of user neerajk10
India
1 review
0 helpful votes
  • Send Message
February 1st, 2017

Regretfully, I have to inform you that I just received my recent Order ID: *******7560 is faulty. The mobile Panasonic eluga marine blue has the issue of start up. Its neither starting nor getting charged.
The earlier order ID *******5479 panasinic eluga champaign gold was also received faulty and still pending for refund.
Now, I think that the material supplied through Snapdeal is worst in quality and snapdeal has no control in quality check. No doubt, both the seller and snapdeal together are misleading and cheating the customer.

Thumbnail of user dilipr11
India
1 review
0 helpful votes
  • Send Message
June 7th, 2021

They delivered fake product and not replaced or refunded amount till date... I wrote many mails and tried to contact but no response... They are cheaters...

Service
Value
Shipping
Returns
Quality
Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Hi Dilip,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID at grievanceofficer@snapdeal.com so that we can get this checked on priority.

Thanks!
Team Snapdeal

Thumbnail of user syedalij
India
1 review
0 helpful votes
  • Send Message
June 26th, 2019

Well, it is waste of time because I have purchased Nike shoes on June 2,2019, as they have sent the wrong shoes and I return back, they want me to refund my money, till date hasn't refunded my money, as they keep asking the bank details though I have provided everything. They keep asking for my bank statement, though I have purchased the item or product on COD. Cash on delivery, as I have provided the bank account number, IFCS code, branch code. They are just playing sending emails saying send them bank statements in PDF file only. There is no customer care to speak as they have an automated message on the phone when you try to call customer care. Hopeless service and these people are spam, I think I need to complain about consumer court. Snapdeal is a big spam. A big Zero rating.

By SYEDALI j

Thumbnail of user raghvendrad
India
2 reviews
2 helpful votes
  • Send Message
April 3rd, 2015

Very bad service of snapdeal I buy one micromax 50 inches led from Snapdeal site he is not able to satisfied to the customer. He taken 15 days and commit to customer but finely not dispatched the product.
Spacialy his customer service is very bad and he don't have knowledge how to provide the solution to the customer every time repeating the same word to the customers.
Thanks
Raghvendra.

Thumbnail of user mathewg94
India
1 review
1 helpful vote
  • Send Message
September 2nd, 2023
Verified purchase

I had several horrible experiences with Snapdeal. They don't know what is reliability and professionalism. I ordered for a T shirt, and on receiving it, realized the size is smaller than required and opted for replacement. It kept on rescheduling for pick up for almost several days and after complaining so many times one expressbees Rep picked up the item, but for three days it didnt show on the app that the item was picked up. They dont give any sort of acknowledgement on receiving the pick up. Finally due to some network error they couldn't update the pick up, so again complained to snapdeal customer service. Then pick up was rescheduled to ecom for pick up. After several follow up someone came to pick up, but no acknowledgement as before. Now it has been three days after pick up, but still not updated as picked up. What a pathetic service. I have decided that i will never deal with snapdeal.

Tip for consumers:
It's high time that Snapdeal to review their reliability and promptness in dealing with customers. Customer support team are very poor and they don’t know their job. Also they must choose reliable courier partners instead of dealing with such unreliable courier partners, or they should instruct the courier partners to give an acknowledgement slip mentioning time and date on picking up the returned item, also to ensure updating it on the system immediately or atleast on the same day.

Products used:
Track pant

Service
Value
Shipping
Returns
Quality
Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Hi Mathew! We extremely regret the inconvenience caused. We've got your order details and we will connect with you on priority to discuss this further.

Thanks,
Team Snapdeal

Thumbnail of user pawanj1
India
1 review
1 helpful vote
  • Send Message
January 27th, 2017

I have not received my refund after 2 month. There management is so poor and he provide wrong slip when is return item. Order id no.
I have order ID No. - *******9518
Valcan Receipt no. - AWB R*******

Not refund received/... my contact no. *******870

Thumbnail of user taruna4
India
1 review
0 helpful votes
  • Send Message
December 20th, 2016

Actually ZERO Star Rating. My sincere advice to people... Please do not buy anything from Snapdeal... They have the worst sales and support... The customer service reps don't understand what we say... They own the company " Vulcan Express" through which they deliver the products and they don't have any coordination with them. Extremely poor services provided by Snapdeal. Even they don't bother weather the costumer is facing problems. I haven't received my packet with in promised date. This is the worst experience. So guys please be careful before purchasing with Snapdeal."DIL KI DEAL IS NOTHING BUT DARD KI DEAL"... My big mistake to buy from Snapdeal... A bunch of hooligans and inefficient goons.

Thumbnail of user mokinds
India
1 review
1 helpful vote
  • Send Message
September 9th, 2016

I had cancelled my Order, before the product received to me,

But mistakenly my watchmen accept the product behalf of me

Now snap deal saying that we are not able to return this order

What to do if the delivery accepted mistakenly

Tip for consumers:
Dont use Snapdeal website for shoing

Service
Returns
Thumbnail of user yogesht2
India
1 review
0 helpful votes
  • Send Message
December 24th, 2016

Worst ever experienced buying product from Snapdeal, lost all my money which is been prepared through FreeCharge account, still awaiting my money back for more than 15days
References: complaint no. *******
Pls for God sake don't loose your money to these crooks
Yogesh

Thumbnail of user varund10
India
1 review
0 helpful votes
  • Send Message
February 23rd, 2021

Snapdeal does not sell fake products. Their products are genuine. I bought a Syska brand power bank from Snapdeal for below INR1000. The product is sleek and sturdy. The power bank is for ******* mah, and with one full charge, it recharges my mobile multiple times. The product was exactly the same as shown on the Snapdeal website, and the packaging too was good. The product came with a six month warranty.

It's been quite a few months that I've been using this power bank and I'm fully satisfied with my purchase.

Go ahead, search for Syska Power bank on the Snapdeal website and experience the life saver power bank!

Tip for consumers:
Consumers can confidently shop from Snapdeal. Anything goes wrong, will be handled by the customer care team.

Products used:
Home Decor, LED Lights Lights, Hot Water Bag, T-shirts, Kitchen Blender

Service
Value
Shipping
Returns
Quality
Thumbnail of user sohumj
India
1 review
0 helpful votes
  • Send Message
September 21st, 2017

There is no way the high end shoes listed on their website are genuine. They are selling Adidas Originals(NMDs, Stan Smiths) for 3-4k and have the audacity to say all products they sell are 100% genuine when asked so. Stop selling fakes and scamming people Snapdeal.

Thumbnail of user malinib1
India
1 review
0 helpful votes
  • Send Message
March 20th, 2017

I have bought a mobile which had an hardware problem! The product had not yet been returned. I have posted a number of complaints... but the store has got such a worst response. Costumers can never reach the costumer care. The issues are not resolved yet. The DAMN $#*!ING SNAPDEAL

Thumbnail of user malayap
India
1 review
1 helpful vote
  • Send Message
November 5th, 2016

I have ordered a Microwave from Snapdeal and was scheduled to be delivered on 5th of Nov saturday through Bluedart. On the same afternoon I got a message from Bluedart that my shipment is on hold while got a message from Snapdeal on the same evening that "bluedart is attempted to deliver at my premise and no one was available". That is a fake excuse from snapdeal and i was available through out the day. The staus of Snapdeal and Bluedart is also not same.

Thumbnail of user rahulw3
India
1 review
0 helpful votes
  • Send Message
January 21st, 2021

Yes Snapdeal is trustworthy because product quality is very good. We can easily reach to their customer care either through Call or mails. Products are getting delivered on time.

Tip for consumers:
You can go for snapdeall if you want to purchase a product. Snapdeal is best online marketplace. IN covid time they have done good work I:e product quality, delivery on time and safely delivery of the goods.

Products used:
I have ordered for watch and it is working fine till now. I have faced issues with them however i have got resolution on time.

Service
Value
Shipping
Returns
Quality
Thumbnail of user daminis7
India
1 review
0 helpful votes
  • Send Message
June 28th, 2021

I feel that Snapdeal is a very good platform. They are best because they offer the best quality products all at affordable prices.
Provide huge discounts on daily basis & quite fast services.

Tip for consumers:
Na

Products used:
Books

Service
Value
Shipping
Returns
Quality
Thumbnail of user margih2
India
1 review
0 helpful votes
  • Send Message
July 2nd, 2020

They show extendable fridge drawers in the ad. But what I got was a very small, low quality, non extendable thing.It's an outright cheating. Don't go for it.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Online shopping site in India to shop Electronics, Mobile, Men & Women Clothing, Shoes, Home & Kitchen appliances online on Snapdeal in India.? Next Day Delivery? Zero Shipping Charges on SD Gold

Company Representative

Thumbnail of user kavals
Deepak J.

How do I know I can trust these reviews about SnapDeal?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about SnapDeal?