• SnapDeal

SnapDeal

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Overview

SnapDeal has a rating of 3.1 stars from 784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SnapDeal most frequently mention good quality, customer service, and nice app. SnapDeal ranks 13th among Discount Shopping sites.

  • Service
    279
  • Value
    273
  • Shipping
    273
  • Returns
    262
  • Quality
    265
Positive reviews (last 12 months): 87.5%
Positive
21
Neutral
1
Negative
2
91
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How would you rate SnapDeal?
Top Positive Review

“Focusing on the cost increasing”

SANJAY J.
7/6/24

While Snap Deal used to be a fantastic source for affordable goods, things have changed. I've successfully ordered over 9 items from them in the past, but now the prices have become quite expensive.

Top Critical Review

“Fucking unprofessional selling platform”

Mukesh M.
11/16/18

After awaiting for 3 weeks chest of drawers and no feedback from Snapdeal, they just simply offered to refund monies after none delivery. Totally unprofessional company, $#*!ing useless customer care with automated message selection.

Reviews (784)

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Reviews that mention popular keywords

customer care (87) customer service (108) return request (22) quality products (62) product quality (39) customer support (21) delivery service (26)
Thumbnail of user pedinas
India
1 review
0 helpful votes
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October 10th, 2018

Sabse gandha service. I have given my village address along with my phone no. But 30 days are over they have not delivered my product and rejected my order. Weather they give the refund money or not I am not believing them. By studying the other reviews unlogoko consumer forum me case Kardena chaihe

Thumbnail of user prakarshs
India
1 review
0 helpful votes
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March 15th, 2018

I bought a induction from snapdeal it is not working when i received.
I tried to call custmer service but here is no any responce when i entered my registered mobile number computer says this number is not registered with us so plz someone suggest any helpline nmber that could connect direct to custmer care

Thumbnail of user virendrag4
India
1 review
0 helpful votes
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July 19th, 2021

Snapdeal has the great and professional customer experience I have ever seen. Very polite and helpful, always ready to help you out whenever we need help. Just loved shopping with Snapdeal.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ramap16
India
1 review
0 helpful votes
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September 17th, 2020

The person by name Swamy, Bengalore was very arugent behaviour with customers. I was busy at time, I told him to wait for 5 minutes. By the time, I came down he has left the place. When I called him, he spoke with me very hashly. I requested him get back the product by evening. He agreed but he dint turned up.
So I refused to take my order. Please take action on him. His mobile no. *******056.

Thumbnail of user ashub4
India
1 review
0 helpful votes
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June 30th, 2022

Its a very wrost Company. When we will be change our product it will never change the product
So dont use this site for shoping. And when you will say its custmare care it will not give you proper reply.

So i would like to say dont waste your time here this is not good website

Ashu
Forest department

Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Dear Ashu,

Apologies for the experience you have been through. Please share your order details at grievanceofficer@snapdeal.com and we'll get this checked right away and ensure this is sorted out on priority.

Thanks,
Team Snapdeal

Thumbnail of user mukeshm4
India
1 review
0 helpful votes
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August 18th, 2017

This z the worst experience with Snapdeal regarding refund. I request to all customers stop shopping with Snapdeal. U simply loses ur money nothing else.

Thumbnail of user johns2495
India
1 review
0 helpful votes
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November 9th, 2017

I have ordered for a pack of combo which contains two pant one pair of shocks... The product which I ordered was size 32 but in place of that size 34 came so I told the snapdeal team that I want to change the product so there sent the person to take back the product. And again after one week my order came back but it was the same size again there did not Change the size instaead of them changing it there sented the same product back to me I would never like to order any product from snapdeal n I would like to tell all my friends not to do any shopping from snapdeal it's is a very disappointing webside in the image it's something else but when there send the product it's something else even the quality is very bad...

Thank you for disappointing me
Johnson

Thumbnail of user anjumf
India
1 review
0 helpful votes
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December 7th, 2016

Its waste and waste service on snapdeal, for one return pick up takes more than 20 days
And after 20days also it wont pickup, we have to keep calling on *******2126 but no use its just waste of our calling money, its waster and very very bad service, i would like to suggestions those are shopping online please do do not go for SNAPDEAL, better go for flipkart there r top no one in all kind of service. This im going to post on all site.

Thumbnail of user umangis
India
1 review
0 helpful votes
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August 12th, 2020

My order was these. Insted of this order they have sent one short suply. They are giving watsapp no & helpline no but not working all. So be care full before order. I have tried othe are bater than this company.

Thumbnail of user shivanij3
India
1 review
0 helpful votes
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November 21st, 2017

Hello Team,

I receive my product, so happy with the delivery and the product...

Thanks a lot for your great customer service experience...

Kudos to Snapdeal My best wishes. :)

Thumbnail of user rakeshk11
India
1 review
3 helpful votes
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December 25th, 2015

Snapdeal and Intex both are cheater companies. I purchased this product when i received its camara not working back cover is broken i think its used product. When i complaint to snapdeal they told its not possible. They told me we will not refund and for this product. I dont recomment it to any one. They dont refund its refund policy is not good

Thumbnail of user simrank6
GB
1 review
16 helpful votes
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July 23rd, 2015

I have ordered some jewellery sets for my sister, All the jewellery was broken and looked very old like someone has been wearing them. I email them to complaint but they never got back to me. I found there number on internet and called them but they refused to replace the item or give any refund because i have the item for 9 days and their returning policy requires all the refunds within 7 days.

VERY DISAPPOINTED, NEVER USE THIS SERVICE AGAIN.

Thumbnail of user mehakc6
India
1 review
0 helpful votes
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February 3rd, 2021

I ordered an eye shadow palatte but somehow wasnt available to accept the delivery. There courier services are super cooperative and delivered as per my requirement. Amazing product delivered.

Products used:
eye makeup

Service
Value
Shipping
Returns
Quality
Thumbnail of user vishalg15
India
1 review
1 helpful vote
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August 28th, 2018

This is the worst aap for online purchasing. I was order a watch and it's delivery date between 24 to 27 aug 2018 but still i haven't received my order.

Thumbnail of user sachinm7
India
1 review
0 helpful votes
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November 19th, 2016

I order helmet of size M, but they send L, as per that I call them but they answer me that navi mumbai area is not under their reach so they can't collect the helmet, so I personally courier it thu national courier, but again they return it to me, reply quality issue can't take... they only mail No care now, care no is chargebal, pls avoid Snapdeal go for flipkart or amazone or retail best, thank you

Thumbnail of user minkeshs
GB
1 review
0 helpful votes
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December 24th, 2015

The people like amir are brand ambassdor for this product. I urge my fellow Indians be intolerant to this company and other companies which is endorsed by this idiot

Thumbnail of user kritikak
India
7 reviews
146 helpful votes
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January 29th, 2016

I always purchase online shopping and surf different E-commerce site. I visited Snapdeal.com, recently bought "Dell Laptop" more than market. Quality is good in this site and promising price.

Thumbnail of user radhikas9
Singapore
1 review
0 helpful votes
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September 12th, 2017

Worest app ever never shop from this site fraud people all first copy product this site should be closed asap n i would have given 0 ratings bt sadly i could'nt bcoz there is no such rating i bought a mac kajal on cod bt i got diffrent one n that was also used one they did not gave my money back nor they took the earlier one instead the seller n the courier boy arrgued uncessarily never purchase from this fraud app n cheap product every thing is fake waste of money..

Thumbnail of user afsheent
India
2 reviews
0 helpful votes
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June 8th, 2016

Their customer service is the worst in the world! My cellphone cover replacement still hasn't arrived after almost 15 phonecalls! Same scripted messages all the time! Hate you!

Service
Value
Shipping
Returns
Quality
Thumbnail of user meetus1
India
1 review
0 helpful votes
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March 8th, 2021

I would like to share my review for the recent online shopping I did with Snapdeal. I am really amazed with their delivery experience as I bought the product on 28th Feb, 2021 and got it on 03rd March, 2021 in my hands, that was more than awesome. Personally, I have never seen any company (Ecommerce) delivering the products so fast and especially at my location as I live in Guwahati where even the genral grocery shops face this supply chain issues. I think Snapdeal has really improved their services as ealier I shopped with them in 2018 and they took more than 12 days but, this time they have won my heart over their services. Great Going Snapdeal!

Tip for consumers:
This is an amazing Online shopping site with very quick services.

Products used:
Household items

Service
Value
Shipping
Returns
Quality
Thumbnail of user neyazs
India
1 review
0 helpful votes
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January 6th, 2017

Hello guys, i wud like to share my painful experiance with the thug company. I had ordered one handset in the last year 2016 but the order was faulty and on the same day i returned it. However untill now i have been struggling to get the refund from so called SNAPDEAL. The excecutives are really arrogant and most of the times they disconnect the calls or either keep you waiting untill u wud feel like dying. The executive is dharamveer and floor supervisor is ShahAlam. They are helpless and they dont have any knowledge about the company policies... please guys do not trust this company and if u have already ordered something,,, please cancel your order and save your hard earned money.

Thumbnail of user santoshb3
India
1 review
0 helpful votes
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September 1st, 2017

Very Bad & Fack service... I have not received the product, but snapdeal show the delived the product!
And your customer service Number service is very poor bcoz, it is continuously computer recorted play, on one is pick up phone line.

Thumbnail of user himeshy
India
1 review
0 helpful votes
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May 5th, 2021

I have bought few things from Snapdeal last month, and all the products I received are value for money. I am also happy with the entire shopping experience. Loved the fast delivery service.

Tip for consumers:
Value for money products.

Products used:
Home Decor

Service
Value
Shipping
Returns
Quality
Thumbnail of user aarvim
India
7 reviews
269 helpful votes
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December 18th, 2015

I like snapdeals just because of the offers. Snapdeals offers good dicount and combo package with in a affordable price. I ordered a combo pack of pendrive and 16gb memory card it got delivered in 2 days may be in 1.5 days. Really amazing experience. Quick fast and good deals..

Thumbnail of user payala
India
1 review
21 helpful votes
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January 31st, 2016

I have ordrered one dress material from snapdeal but material quality was not good and it was not same as shown in picture i have returned it on that day only on 2nd december and it was taken by snapdeal on 3rd december. But amount was not until get credited.it is almost approximately two months.so its my request to do as fast as possible.
I came to know that due to account issue i haven't got refund. But yet its now approximately 2 months. I haven't get any mail regarding link for another bank account detail.its now too late. Plz do fast as possible

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Online shopping site in India to shop Electronics, Mobile, Men & Women Clothing, Shoes, Home & Kitchen appliances online on Snapdeal in India.? Next Day Delivery? Zero Shipping Charges on SD Gold

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Thumbnail of user kavals
Deepak J.

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