• SnapDeal

SnapDeal

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Overview

SnapDeal has a rating of 3.1 stars from 784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SnapDeal most frequently mention good quality, customer service, and nice app. SnapDeal ranks 13th among Discount Shopping sites.

  • Service
    279
  • Value
    273
  • Shipping
    273
  • Returns
    262
  • Quality
    265
Positive reviews (last 12 months): 87.5%
Positive
21
Neutral
1
Negative
2
91
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How would you rate SnapDeal?
Top Positive Review

“Focusing on the cost increasing”

SANJAY J.
7/6/24

While Snap Deal used to be a fantastic source for affordable goods, things have changed. I've successfully ordered over 9 items from them in the past, but now the prices have become quite expensive.

Top Critical Review

“Fucking unprofessional selling platform”

Mukesh M.
11/16/18

After awaiting for 3 weeks chest of drawers and no feedback from Snapdeal, they just simply offered to refund monies after none delivery. Totally unprofessional company, $#*!ing useless customer care with automated message selection.

Reviews (784)

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Other

Reviews that mention popular keywords

customer care (87) customer service (108) return request (22) quality products (62) product quality (39) customer support (21) delivery service (26)
Thumbnail of user avinashk39
India
1 review
0 helpful votes
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January 21st, 2021

Customer service experience is very good. Process of contacting them is very smooth. Resolution at the earliest is their priority. Really love Snapdeal.

Products used:
Shoes, shirt, trouser, Kitchen utensils.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ishaana
India
1 review
0 helpful votes
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January 6th, 2022

I always order from snapdeal and seriously this is best e-commerce platform in the India.
I always suggest everyone that use snapdeal to get best offers

Thumbnail of user darshl
India
1 review
0 helpful votes
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July 12th, 2017

Worst experience with snapdeal regarding to the refund.
Till now not got my money back. Tried to call customer care but didn't got any update regarding my refund status

Thumbnail of user vasanthaa
India
3 reviews
37 helpful votes
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June 14th, 2015

The product is worst, waste of money. After first wash itself color is gone away. Cant wear due to colors gone in many places its became white dots in all places. Waste of money.

Thumbnail of user rinshum
India
1 review
0 helpful votes
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March 15th, 2020

Snap deal saling fake products. Before I place the order I saw this sticker. I want wallpaper sticker. But they give me very poor of quality sticker. Sticker print not visible. Very poor quality. Very bad experience for me. I never ordered again.
Very fade colour.
I select white colour they send black color. Poor quality.
BD ETAIL:- *******9336
Item name and sku:- Sticker studio Relligious & Inspirational Rellgious SSSS008l
Reference num:- S L P*******563
Order num:*******3904
Suborder no. *******4518

Thumbnail of user jyothishk
India
1 review
0 helpful votes
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February 15th, 2017

Very Very poor customer service don't allow to return the item that you brought even though you didn't like the product.
$#*!ing service... Never Ever shop with you again...
They are asking Easy Return Policy... But i say its very very difficult policy to return the item...
I had purchased F Gear Black Solid Duffle Bag but didn't like the item that's why i want to return the bag. And I received the call from Snap deal customer service and tell him that i didn't like the item that i received please exchange it and i want to book to new bag from our website and if any price differences is there i will pay the differences but the customer care executive totally denied from that, I am one of the regular customer of your website but i didn't know the if i didn't like the product they will never return the item...
But i didn't face this type issue from from other e-commerce website like flipkart etc... they will easy accept the product the return which i didn't like...

F**** service Of Snap deal... Never Ever gonna shop with you again...

Thumbnail of user deepakp15
India
1 review
2 helpful votes
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November 4th, 2016

Snapdeal is a very bad online shopping system... very bad quality... only waste of money... duplicate products are available on snapdeal so please dont use snapdeal product please

Thumbnail of user pratheesk
New York
3 reviews
0 helpful votes
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July 13th, 2015

I brought the product form snapdeal, the product was too good on delivery and on usage too, but after 2-3 days wash the quality of the dress becomes weaker

I don't know why?

Thumbnail of user shivanij6
India
1 review
0 helpful votes
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May 20th, 2022

Well i have ordered lipstick but shade was not right so i have returned the product and it was so smooth and i got all my money back, thanks snapdeal for being honest and returning my product

Service
Value
Shipping
Returns
Quality
Thumbnail of user montyt11
India
1 review
0 helpful votes
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November 18th, 2021

I ordered 1 product (T- shirt) from Snapdeal. The quality of the product was amazing and when I compared the price it was much cheaper than the other online websites.

Tip for consumers:
If you're looking for a cheaper product then you can surely visit to the Snapdeal

Products used:
T-shirts

Service
Value
Shipping
Returns
Quality
Thumbnail of user kamalr10
Singapore
2 reviews
1 helpful vote
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July 10th, 2019

Much appreciated for the service i received and i will keep working with snapdeal really the services provided by snapdeal are good even much more. Their products are really awesome.

Thumbnail of user alishas134
India
1 review
0 helpful votes
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May 20th, 2022

Order cup set, but product was damaged, I have raised the refund on it, it was quite smooth snapdeal helped me to get refund on my ordered product. Thanks snapdeal

Service
Value
Shipping
Returns
Quality
Thumbnail of user pradeepk7
India
1 review
2 helpful votes
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August 26th, 2016

LAST YEAR I PURCHASED MANY ITEM SERVICE GOOD BUT LAST 2 OR 3 PURCHASING I HAVE CHEATED BY SNAPDEAL COMMENCEMENT & SERVICE IS VERY WORST ACCORDING LAST YEAR. SO I REQUESTED ALL OF YOU NOT PURCHAGE ANY ITEM FROM THIS SITE

Thumbnail of user himanship2
India
1 review
0 helpful votes
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June 26th, 2021

The worst service ever I have seen... the product is good but the way u presented it ls most worst... the packet was tore and product was outside it... very bad snapdeal

Products used:
Ha0ndkercheives

Service
Value
Shipping
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Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Hi Himanshi, We sincerely regret to know this. Please help us by sharing the order details at grievanceofficer@snapdeal.com in order to resolve the issue. Thanks, Team Snapdeal

Thumbnail of user santoshk105
India
1 review
0 helpful votes
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November 22nd, 2021

It is very easy to place order on snapdeal and customer service is very supportive.
Free delivery, low price and best quality like brand and easy return and replacement

Thumbnail of user kunals48
India
1 review
0 helpful votes
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December 24th, 2021

Really happy with the Snapdeal delivery as we have ordered steel mugs and we received them on time. The quality of the product was also good. We are really satisfied with the Snapdeal

Thumbnail of user anujc
India
1 review
0 helpful votes
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March 11th, 2021

Really best e commerce I have ever scene. Everything is fine in snap deal. Love it. And snap deal is Indian e commerce. So proud to purchase from snap deal

Tip for consumers:
Try snap deal self once. N feel the experience

Products used:
I purchase jacket which is very fab stuff love to wear

Service
Value
Shipping
Returns
Quality
Thumbnail of user konikas
India
7 reviews
155 helpful votes
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January 22nd, 2016

For online shopping i mostly prefer snapdeal. Last week I have ordered laptop and It delivered within 2 days. Snapdeal is amazing for online shopping and for electronic gadgets

Thumbnail of user faizana17
India
1 review
0 helpful votes
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January 28th, 2022

Good products with very reasonable prices. The delivery is very fast. The quality is very good as compared to others. Supportive staff. It was a great experience.

Tip for consumers:
Great app and free delivery and lower prices

Products used:
Shoes, accessories, bags , healthcare

Service
Value
Shipping
Returns
Quality
Thumbnail of user ravis136
India
1 review
0 helpful votes
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March 8th, 2021

I ordered a Jeans from Snapdeal and got the jeans within 4 days only. The quality of the Jeans was good. I was satisfied with both quality and looks. Thank you Snapdeal :)

Tip for consumers:
Always prefer SD app to get discount coupons

Products used:
Jeans

Service
Value
Shipping
Quality
Thumbnail of user vikasd4
India
1 review
1 helpful vote
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October 23rd, 2016

I just bought lenovo k 4 he send me wrong product I hope he send me old and use mobile and he don't send me back cover and tampered Glass and his devilry is also poor

Thumbnail of user ravip13
India
1 review
0 helpful votes
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June 13th, 2017

I ordered 8 GB RAM and got different used products and when i try to snapdeal support than he say this products is not returnable.

Don't purchase from snapdeal.com this is a froud company...

Thumbnail of user ranjans14
India
1 review
0 helpful votes
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February 5th, 2021

Had ordered a mixer juicer from Snapdeal, was ecstatic when got the delivery so quick, the quality is amazing. Customer service is also very supportive as last time due to size issue I had to return the product and then received the desirable size in within a very short period of time. Love to SHOP AWAYS FROM SNAPDEAL. Thank you Snapdeal for IMMPACABLE SERVICES:-)

Products used:
Mixer Juicer, Jeans and spectacles.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sartajk1
India
1 review
0 helpful votes
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October 7th, 2022

I has purchased product from snapdeal i got very genuine product and snapdeal return policy is also good delivery service is also very nice i have very great experience

Service
Value
Shipping
Returns
Quality
Thumbnail of user baskaranv1
Kuwait
1 review
0 helpful votes
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September 27th, 2017

Hi suppose if I order the products. The label and the information of the products should not mentioned on the parcel or the delivery order is it possible

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From the business

Online shopping site in India to shop Electronics, Mobile, Men & Women Clothing, Shoes, Home & Kitchen appliances online on Snapdeal in India.? Next Day Delivery? Zero Shipping Charges on SD Gold

Company Representative

Thumbnail of user kavals
Deepak J.

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