• SnapDeal

SnapDeal

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Overview

SnapDeal has a rating of 3.1 stars from 784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SnapDeal most frequently mention good quality, customer service, and nice app. SnapDeal ranks 13th among Discount Shopping sites.

  • Service
    279
  • Value
    273
  • Shipping
    273
  • Returns
    262
  • Quality
    265
Positive reviews (last 12 months): 87.5%
Positive
21
Neutral
1
Negative
2
91
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How would you rate SnapDeal?
Top Positive Review

“Focusing on the cost increasing”

SANJAY J.
7/6/24

While Snap Deal used to be a fantastic source for affordable goods, things have changed. I've successfully ordered over 9 items from them in the past, but now the prices have become quite expensive.

Top Critical Review

“Fucking unprofessional selling platform”

Mukesh M.
11/16/18

After awaiting for 3 weeks chest of drawers and no feedback from Snapdeal, they just simply offered to refund monies after none delivery. Totally unprofessional company, $#*!ing useless customer care with automated message selection.

Reviews (784)

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Other

Reviews that mention popular keywords

customer care (87) customer service (108) return request (22) quality products (62) product quality (39) customer support (21) delivery service (26)
Thumbnail of user bharatv9
India
1 review
0 helpful votes
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January 21st, 2021

Recently I purchased a watch for my wife but unfortunately I got a gents watch but post registered a complaint I got the replacement with the right one with in unexpected time.

Thanks Snapdeal.

Tip for consumers:
Snapdeal is safe n secure online ecommerce website in India. They provide cash back / discount vouchers and the best part is they provide best customer service if we face any issue related to any complaint.

Products used:
I purchased Geyser/Mobile Phones & Puma shoes.

Service
Value
Shipping
Returns
Quality
Thumbnail of user samirs4
India
1 review
2 helpful votes
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October 21st, 2016

Bakwas. Shopping site and any time wrong product delivered... and never accept returns request... so plz... Friends don't order on this site or app...

Thumbnail of user akashv11
India
1 review
0 helpful votes
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July 19th, 2021

Snapdeal has a very good customer service team to help you out with any query. Also the products are really awesome, truly amazing quality at affordable prices.

Tip for consumers:
Products

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user ironm9
India
1 review
0 helpful votes
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January 20th, 2021

Bought couple of products from Snapdeal and always found them above expectations. Also at a very competitive price. Great customer support team. Overall, outstanding experience.

Tip for consumers:
One should go ahead and feel the awesome experience by shopping with Snapdeal.

Products used:
Shoes, Jackets, Electronic items.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bellichukkih
India
1 review
0 helpful votes
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September 2nd, 2020

I have ordered purple chilly sheeds,
After one week i got the sheeds, and i have planted in the mud bed, same process which in mentioned ine the pack,
I got 49 chilly sheeds
In that sheed not even single plant not came
They are cheating

Thumbnail of user sachins68
India
1 review
0 helpful votes
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January 20th, 2021

I have been a regular customer of Snapdeal. Abhi recently I ordered for a Philips Electrice Shaver and it was nice. Delivery was quick. Customer service bahot achcha tha. Ek baar unhe product ke status ke liye call kiya and they were so polite. 5/5 from my side.

Tip for consumers:
Always use prepaid payment mode and use SD app to get discount offers and free delivery

Products used:
Philips Electric Shaver

Service
Value
Shipping
Returns
Quality
Thumbnail of user ranadeepali671
India
1 review
0 helpful votes
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March 15th, 2023

Refund policy is very easy my refund came easliy within time period and i am very happy with that becuse there is option either we can take it in wallet or in account

Tip for consumers:
Every thing at an affordable price

Products used:
Tshirt

Service
Value
Shipping
Returns
Thumbnail of user nehas200
India
1 review
0 helpful votes
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June 28th, 2021

I ordered couple of products from Snapdeal, products were of good quality that too at very reasonable price. I'm really thankful to snapdeal for quick delivery that too in this pendamic situation.

Products used:
Footwear, Skincare and Kids stuff.

Service
Value
Shipping
Quality
Thumbnail of user santoshw1
India
1 review
1 helpful vote
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October 13th, 2016

I have very bad experience with Snapdeal, Even I am not able complete my order every time it is redirect to billing page even after till otp process is completed.
My order no. Is return without any attempt on my mentioned address.
There is no any understandable information about courier is available.
I had a call with CC *******126 it is also use less
Very very bad experience
Order ID: *******6913 (1 Item) DETAILS
C No.: FCAC*******
Placed on 05 Oct, 2016
Prestige Deluxe Plus Mini Handi 3.3 Ltr Hard anodised Oute...

Thumbnail of user v8126331427
India
1 review
0 helpful votes
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November 22nd, 2023

Snapdeal provide best services with best product you can putchage anything without any doubt. I am very happy to purchage the product and I will advise about snapdeal

Products used:
Nice product

Service
Value
Shipping
Returns
Quality
Thumbnail of user sayanb
India
1 review
1 helpful vote
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May 26th, 2017

Freinds I want a bag and some other things for computer and school

So I choose snapdeal

Because many people suggest me to do shopping from snap deal

So I choose snap deal

Because public is very initiative for me

So I order one bag but I don't like the colour of bag so I make a return call and

It is like a magic the delivery who deliver the bag come after 1 hour and take the bag

And after 1 hour they refund my money

So I suggest you to join the snapdeal and do shopping from snap deal

Because it provide you an best service

And I also want to say snap deal deliver product at time

And I also want to say there app interface is very reliable...

Thumbnail of user vikrams55
India
1 review
1 helpful vote
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June 10th, 2020

Bed quality of products and amount is always differ when order something and when time to deliver it. And it's 90% order was cancelled by the costumers

Thumbnail of user sheenam18
India
15 reviews
264 helpful votes
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December 10th, 2015

I had ordered a mobile phone and pendrive from snapdeal and there delivery service is very quick i got my mobile and pendrive within 1 day so, its a great site for me.

Thumbnail of user nads1
India
1 review
33 helpful votes
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November 25th, 2015

Dear Amir khan, plz leave Hindustan but never leave bharat, Hindustan Pakistan is just nuisance created by these low minded people we are Indian not Hindustani or Pakistani hamara bharat mahan dear snap deal tell us this time u support ur country or costumer, if you remove amir than you give a bad massage to whole country. We all are brothers of same mother if any brother have some miss understanding than solve it otherwise that is is not far when there is a border after every home.

Thumbnail of user poojam38
India
1 review
0 helpful votes
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January 27th, 2021

I must say that Snapdeal is superb e-commerce site to shop. I ordered a kurti and I got great quality item. I really like Snapdeal services and their sellers are really good.

Tip for consumers:
Should try it once.. I m sure Snapdeal will impress.

Products used:
All are greats item available on Snapdeal

Service
Value
Shipping
Returns
Quality
Thumbnail of user robertd188
India
1 review
3 helpful votes
  • Send Message
March 6th, 2016

They send you defective products and ask you to get it replaced or repaired by Samsung. When you get pissed they say if you don't like the solution from Samsung we will help you. After you request Samsung to give you the job report and hand it over to snapdeal, they don't have time to check it for 3 days when the complaint has been marked Priority by the supervisors. When you ask them about the status all the customer service has to say is that it is already escalated and then you have to speak to the supervisor who says that he is initiating a pickup (which never happens) so keep the item packed. After all the false promises the team above calls to inform that an engineer is going to visit you to verify the issue when SAMSUNG ENGINEERS already certified the issues when highlighted the answer is "its our policy" which means Snapdeal employees don't know the exact policies. After that they tell you it will take another 2-3 days to have the item picked up and they money will only be refunded after they receive the item and their quality team checks the product which is apparently superior to the original manufacturer Samsung.

In short, Snapdeal Customer Service desk is full of big bunch of trained liars. Their policies are made for the benefits of Snapdeal and not the customers. Save yourself the time, stress, frustation and anger by not purchasing from Snapdeal anymore. If you think the product is 1000 rupees cheaper on snapdeal wait till you find out that the product delivered is defective.

Tip for consumers:
Dont buy from snapdeal.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tusharw1
India
1 review
0 helpful votes
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December 7th, 2021

Experience was too good
Also delivery service on time
I also love because on every short time they provide sales dhamaka on brand wali quality bazar wali deal

Tip for consumers:
Na

Products used:
Watch

Service
Value
Shipping
Returns
Quality
Thumbnail of user aizas1
India
1 review
0 helpful votes
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November 22nd, 2021

I had ordered a cotton kurti its quality is very good and it was delivered to me very quickly Going forward I will suggest everyone to shop from Snapdeal

Tip for consumers:
Friends

Products used:
Oil

Service
Value
Shipping
Returns
Quality
Thumbnail of user gajananf
India
2 reviews
0 helpful votes
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February 5th, 2019

I purchase Zebronics Mouse from Snapdeal but I Mouse is not working properly after some days so it has one year warranty when I call to the customer care of Zebronics the customer care number is not working

Thumbnail of user surabhis2
India
1 review
1 helpful vote
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April 8th, 2018

This is my first time with snapdeal but i am not setisfied with the return policies. I am not able to submit my deatils... worst survise. I tried to call coustmer care bu their is no responce. Plese someone suggest me any helpline number that could connect dierct to coustmer care.

Thumbnail of user himanshuk26
India
0 reviews
0 helpful votes
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January 2nd, 2022

Amazing product quality and nice customer service... Really happy to buy this product... I suggest everone to buy the product from snapdeal... Good product

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user pratushis
India
1 review
57 helpful votes
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December 10th, 2015

With the purchase of the good quantity of home decors. I am well satisfied with the services of the snap deal. Well done keep going amaze with services

Thumbnail of user alik97
India
1 review
1 helpful vote
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July 11th, 2018

I used that products it is a good wedsite but that person who call me from this number *******960 he used veary bad word to my family member and i have to right to gave complete this

Thumbnail of user ranis3
India
4 reviews
145 helpful votes
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January 8th, 2016

Its good for online shopping. I brought laptop i3 mobile from snapdeal. This site provides products at affordable price with great sales offers and services. Best part of delivered 2-3 day.

Thumbnail of user sakinak4
India
1 review
0 helpful votes
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September 9th, 2021

Pathetic services. Just dont accept the orders. Whn u cannot deliver them on time. People have plans and expectations.
Useless site. Worst customer service

Value
Shipping
Returns
Quality
Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Hi Sakina! We sincerely regret to know this. Please help us by sharing the order details at grievanceofficer@snapdeal.com in order to resolve the issue. Thanks, Team Snapdeal

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From the business

Online shopping site in India to shop Electronics, Mobile, Men & Women Clothing, Shoes, Home & Kitchen appliances online on Snapdeal in India.? Next Day Delivery? Zero Shipping Charges on SD Gold

Company Representative

Thumbnail of user kavals
Deepak J.

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