• SnapDeal

SnapDeal

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Overview

SnapDeal has a rating of 3.1 stars from 784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SnapDeal most frequently mention good quality, customer service, and nice app. SnapDeal ranks 13th among Discount Shopping sites.

  • Service
    279
  • Value
    273
  • Shipping
    273
  • Returns
    262
  • Quality
    265
Positive reviews (last 12 months): 87.5%
Positive
21
Neutral
1
Negative
2
91
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How would you rate SnapDeal?
Top Positive Review

“Focusing on the cost increasing”

SANJAY J.
7/6/24

While Snap Deal used to be a fantastic source for affordable goods, things have changed. I've successfully ordered over 9 items from them in the past, but now the prices have become quite expensive.

Top Critical Review

“Fucking unprofessional selling platform”

Mukesh M.
11/16/18

After awaiting for 3 weeks chest of drawers and no feedback from Snapdeal, they just simply offered to refund monies after none delivery. Totally unprofessional company, $#*!ing useless customer care with automated message selection.

Reviews (784)

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Reviews that mention popular keywords

customer care (87) customer service (108) return request (22) quality products (62) product quality (39) customer support (21) delivery service (26)
Thumbnail of user nareshn5
India
1 review
0 helpful votes
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January 14th, 2021

Placed order with advance payment. Order confirmed but did not deliver and cancelled after few days. It is clear cheating.

Service
Thumbnail of user amuls
India
1 review
2 helpful votes
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November 16th, 2016

Dear Snapdeal,

I have been patient and now i have lost it
My order id is: *******6676

I ordered a F&D speakers and received a Mixer Grinder a fault from your side then i asked for replacement and snapdeal said they cant receive the product from my house still i sent the product through DTDC: D*******

Now i get a mail from DTDC that snapdeal refused my product

If i dont get my product by 19th November i will go to Court for harassment and fraud.
I will make sure Every person in India Knows about this as i am a journalist and you have messed with a wrong person. 19th Novemeber is the Last Date and if i dont get a reply from your side by tonight i will go to court by tomorrow morning this is not acceptable.

Thumbnail of user rohitg6
India
1 review
1 helpful vote
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August 7th, 2016

Guys maine kuch din pahle order ki huyi cheers ko in logon ne 4th august date di fir barish ki wajah se 5 th August date di... now I cancelled my order... I like to purchase from flipcart. They giving very good service. And time to time service... snapdeal it's really 3rd class... Thanks a lot... In future kabhi snpdl se kuch nahi kharidungaa... even sare friends ko bhi bataungaa.

Thumbnail of user meenav9
India
1 review
0 helpful votes
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November 16th, 2021

I think snapdeal is nomore in market. They gave me totally different item which i had ordered. My rerurnable item is not still picked up. Not giving refund also. Lukkhe log, lukkhi company

Tip for consumers:
Fake site.

Products used:
All products

Service
Value
Shipping
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Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Dear Meena,

We apologize for for the incovenience caused. Please share your order details at grievanceofficer@snapdeal.com and we'll connect with you to sort out the issue.

Thanks!
Team Snapdeal

Thumbnail of user dharmeshb1
India
1 review
1 helpful vote
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May 8th, 2017

They send defective piece if they do go to police Station with your product... And give them best punishment...

Thumbnail of user priyankab5
India
1 review
0 helpful votes
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September 14th, 2017

Everytime i get dissapointment in this website, this website is totally fake. I suggest everyone everyone before buying anything in this snapdeal go through review otherwise yoou all will regreat, very careless, wrost, unpromiss, no customer support, no courier support, nothing even i think email side is also fake... whenevr i buy for anything it takes 10days to reach and then courier partner takes again 10days, then we are not able to track order we received undelivered messagess, no calls nothing even the no is fake on side. The most worst thing is courier team, as well as customer support.

Thumbnail of user jasr10
India
1 review
0 helpful votes
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November 8th, 2020

Very poor customer service for the seller and they no paying seller amount. I recommended to other sellers do not sell on snapdeal. They are fraud,

Thumbnail of user bhupenderk2
India
1 review
0 helpful votes
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August 21st, 2021

It's best place to buy quality products. Must buy things from Snapdeal. I did purchase a T-shirt and Jacket from brand name Killer. Go for it.

Tip for consumers:
Don't worry about the quality of the product

Products used:
Tshirt and Jacket

Service
Value
Shipping
Returns
Quality
Thumbnail of user cb121
Cambodia
1 review
2 helpful votes
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March 3rd, 2016

My kind request dont purchase from SNAPDEAL i bought my lenova vibe X2 on 9th feb 16 and i faced speaker problem with the phone and lodged a complaint on 27th feb 2016 still no one responded every day iam calling their customer care and sending mail there is no response. Ispoke to customer care executives Jaisree & geetanjali from their customer care they told me there is strike in snapdeal for past one week so backend team is not working. They can sort out the issue after their backend functioning.

Thumbnail of user rajkumarb1
India
1 review
2 helpful votes
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April 21st, 2016

Hi All,

I was facing so many issues with SNAPDEAL its is a Cheating company they are not selling genuine products. Don't go for this better go for Amazon or Flipkart.

Regards,
Rajkumar.

Thumbnail of user vivekk84
India
1 review
0 helpful votes
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December 27th, 2021

I love the idea behind which snapdeal works"brand wali quality and bazaar wali deal" products are extremely good.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user shubhama14
India
1 review
0 helpful votes
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February 3rd, 2021

I order a shoes from snapdeal. Nice quality and cheap price... And product is same as per website...

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user sanjayg29
India
1 review
0 helpful votes
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May 18th, 2021

Great collection, super fast delivery, nice offers and reliable quality. App experience is also smooth and easy accessible

Products used:
Bedhseets,curtains,suits,shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user hemants
India
1 review
3 helpful votes
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March 7th, 2014

Hi to all buyers,

I will never suggest you to buy form snapdeal. I purchased 2 HP pendrive form here.
First I received 2 packets on 2 different day.(what a shipping...).
Next I received one of them faulty pendrive & I also found that it is not that which I ordered.
Then I raise complain as they show TRUST PAY (never trust on it). After 2 days no response, I called/ email multiple times but they

Always told me "they are working on it and revert withing 48 hours" After 20 days I received a call from them, they told me they are

Refunding my amount (I feel ok, that's fine) BUT I was wrong, In evening they told me that pen-drive is branded product and I have

To go service center.
Here is not story end... Now turns to HP service center... I gone one of them, they send me to another one, and after the 4th

Service center agreed to replace my pen-drive.
Now tomorrow I get my working pen-drive (still I am not satisfy because this is not which one I ordered, But I need it in urgent...)
Summery: If I have to go then why I purchase online...:-(
For the wrong product and faulty product
Hemant Singh ( Order: *******930) ---complain no: *******

Thumbnail of user arbazp899
India
1 review
0 helpful votes
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February 8th, 2024

I like this snapdeel be cos wery nice products
Wery wery super deel for snapdeel I like snapdeel
I love snapdeel

Thumbnail of user shreyk
India
2 reviews
1 helpful vote
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December 1st, 2016

Mene Zebra wireless Bluetooth ka order diya tha.
Bluetooth mere pas aya to dekha ki a to duplicate he.!
Mene use return kiya...!
Thode dino bad kuchh bhi reply nahi mila isalia mene snapdeal me phone kiya to bole sir hamari system ye bata raha heki a product apako delivered nahi huva he.
Mere pass product aya usaki aur bapas kiya usaki dono ki receipt thi to mene mail kar di. Us time mere snapdeal ke account me bluetooth ka paisa refunded ka status bata raha tha. Mene 20 se 25 bar complain ki lekin ye log bol rahe the ki apaki koi complain hamare pas ayi nahi he.

Asi best service he SNAPDEAL ki. So please don't purchase any item in snapdeal

Thanks...

Service
Value
Shipping
Returns
Quality
Thumbnail of user danvendras
India
1 review
0 helpful votes
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August 18th, 2020

Dear
I am using snapdeal first time and this is the worst experience of my life. I will never recommend this to any one.
Thanks

Thumbnail of user shankark14
India
1 review
0 helpful votes
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July 18th, 2022

It's a fantastic product I like very much Snapdeal and I will tell my friends also, thank you for fast delivery

Thumbnail of user parulp9
India
1 review
0 helpful votes
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September 8th, 2023

Snapdeal is very nice online shopping platform delivery service is free of cost products are good quality

Thumbnail of user sandeeps21
India
1 review
1 helpful vote
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November 7th, 2016

I had bought Redmi Note 3 from Snapdeal and on receiving the phone on 25th Oct 2016, I figured out that the phone had a heating issue and also the connectivity issues. I requested a refund on 27th Oct. Till 3rd November I had called approximately every day to ask them when the person will come for reverse pickup. Everytime the agent said that pickup will be done the next day but that day never came. All of a sudden I received a message stating that a QA engineer will be visiting. He visited for approx 4 mins and within that amount of time he just made a call on my another number for 7 secs. After that he said that a pick up will be scheduled for next day. Now on 7th Nov I got a call from snapdeal stating that the product is fine and I need to get it fixed by Service centre. All this crap and at the end they say that the policy states that it cannot be refunded. Now they are reading the policies where as the policy also states that within 7 days refund and replacement and within 24 hours customer resolution. In my case it has taken 13 days to get to this situation where I have to get the things from the service centre and then provide them then they will take another 10 - 15 days to process the request which I am sure will never happen. Every agent tells a different story and they themselves are not clear about the policies.
Got an experience of life time. NEVER to buy anything from SNAPDEAL... Worst service

Thumbnail of user niting17
India
1 review
0 helpful votes
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October 30th, 2018

Snapdeal logo ki feelings k sath majak karta hey, un k paise ko or un k time ko bhe bekar karta hey hmm ne 3 times order kiya hamesa hi local product mila, ye 5 years mey bhe sahi nahi hua, es ko to band karwa dena hi sahi hoga. Close now snap deal

Thumbnail of user sachinp54
India
1 review
0 helpful votes
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January 3rd, 2024

Best delivery, best customer service, World class service, From start to end the sevice was very good

Tip for consumers:
No

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user chiruthac
India
0 reviews
0 helpful votes
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January 17th, 2022

Product with best prices. Best deals…. Return policy is great. Love the products of snapdeal. Keep shopping

Service
Value
Shipping
Returns
Quality
Thumbnail of user rajivd6
India
1 review
0 helpful votes
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April 6th, 2021

I always had an awesome experience with snapdeal. Snapdeal product quality is very Good. Love SD :).

Service
Value
Shipping
Returns
Quality
Thumbnail of user himanshuk31
India
1 review
0 helpful votes
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March 26th, 2022

Snapdeal gives good quality products in reasonable price moreover i love to do more shopping from snapdeal

Service
Value
Shipping
Returns
Quality

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From the business

Online shopping site in India to shop Electronics, Mobile, Men & Women Clothing, Shoes, Home & Kitchen appliances online on Snapdeal in India.? Next Day Delivery? Zero Shipping Charges on SD Gold

Company Representative

Thumbnail of user kavals
Deepak J.

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