• SnapDeal

SnapDeal

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Overview

SnapDeal has a rating of 3.1 stars from 784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SnapDeal most frequently mention good quality, customer service, and nice app. SnapDeal ranks 13th among Discount Shopping sites.

  • Service
    279
  • Value
    273
  • Shipping
    273
  • Returns
    262
  • Quality
    265
Positive reviews (last 12 months): 87.5%
Positive
21
Neutral
1
Negative
2
91
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How would you rate SnapDeal?
Top Positive Review

“Focusing on the cost increasing”

SANJAY J.
7/6/24

While Snap Deal used to be a fantastic source for affordable goods, things have changed. I've successfully ordered over 9 items from them in the past, but now the prices have become quite expensive.

Top Critical Review

“Fucking unprofessional selling platform”

Mukesh M.
11/16/18

After awaiting for 3 weeks chest of drawers and no feedback from Snapdeal, they just simply offered to refund monies after none delivery. Totally unprofessional company, $#*!ing useless customer care with automated message selection.

Reviews (784)

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Other

Reviews that mention popular keywords

customer care (87) customer service (108) return request (22) quality products (62) product quality (39) customer support (21) delivery service (26)
Thumbnail of user ak0698369
India
1 review
0 helpful votes
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May 2nd, 2024

Snapdeal provided a good service all i received the product was good. Snapdeal delivered the product before the delivery time.

Products used:
alla i have received

Service
Value
Shipping
Returns
Quality
Thumbnail of user unknowni1
India
1 review
1 helpful vote
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March 6th, 2021

Is this even supposed to be a serum it feels more like powder water do you think customers are a joke or fools no we're not u guys r the biggest joke ever seriously I wish u could go bankrupt if u can't sell authentic products then don't dont fool people

Tip for consumers:
Jst go buy a product from Amazon or nykaa

Products used:
Costmetics

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Value
Shipping
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Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Dear customer,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Thumbnail of user shreyas40
India
1 review
0 helpful votes
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March 9th, 2020

I bought a Nandika Eine cream from snapdeal. The container was half filled (600 gms approx against 900 gms) and seal was in broken state. Not going to buy again from snapdeal. Seller is a fraud should be kicked out of snap deal.

Thumbnail of user revansiddakodambalkar
India
1 review
0 helpful votes
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August 12th, 2023

I contacted Snapdeal and the product is damaged but the returns facility is also very slow. Again, the delivery boy has not come yet, he says to send it through the post office. I am responsible for this Snapdeal.is west

Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Dear Revansidda,

We extremely regret the inconvenience caused. We've got your order details and we will connect with you on priority to discuss this further.

Thanks,
Team Snapdeal

Thumbnail of user sunny.wantsome
India
1 review
0 helpful votes
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November 27th, 2023

I had cancelled orders before shipping but still they were sent that to with missing items and wrong size. The return request was accepted quickly but the return has been an headache. Have to explain again and again to customer care the same story even after sending them all images in email. The pickup have been done finally but the status still shows pickup pending. I feel I lost my money on Snapdeal. Emailing them is of no use. Talking to customer care also no use as they have only selected replies as trained. And I don't use WhatsApp so can't say about that. Meesho is 1000 times better in deals and returns refund same day pickup same day refund right after pickup. My mistake I tried SnapDeal

Tip for consumers:
Returning will be time consuming and headache

Products used:
Nutriglow Sunscreen combo, Nutriglow Apple toner and gel, Nutriglow English rose French clay mask pack of 2

Service
Value
Shipping
Returns
Quality
Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Hi Sunny! We extremely regret the inconvenience caused. We've got your order details and we will connect with you on priority to discuss this further.

Thanks,
Team Snapdeal

Thumbnail of user shubhrak1
India
1 review
4 helpful votes
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June 10th, 2020

Yesterday, I received my order. I ordered 2 head phones but I just received one. When I get in touch with customer care, they said both has been delivered. I opened packet and found only one. My question is, is there a way I can prove it? How can Snap deal prove himself correct in this regards.

I will suggest never buy anything from snap deal. Its a big headache and they will never listen you.

Thumbnail of user ektau
India
1 review
0 helpful votes
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April 17th, 2017

Ordered a product and got something else with cheaper price. Interestingly they even didn't bother to remove price tag that was of lesser amount than what i had ordered. Happened 2-3 time with different products. If i have to rate, will give rating in negative but good luck for snapdeal, minimum is 1

Thumbnail of user moulyap
India
1 review
0 helpful votes
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December 18th, 2016

When will i receive my order?
Products are not delivered within estimated time, provides wrong message about product tracking status and without calling checking our availability just sends a message telling the customer was unavailable so delivery is failed. Its not trust worthy site to place the orders.

Thumbnail of user nickys4
India
5 reviews
98 helpful votes
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December 18th, 2015

I have used the services of snapdeal.com its a best company in comparison to others. 2 times i ordered online t-shirt for my sis both time they delivered on time. Their quality of apparel is so good as per our expectations. Thanks for delivering us your kind service snapdeal.!

Thumbnail of user rakeshk15
India
1 review
1 helpful vote
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June 6th, 2016

Snapdeal not only has no ethics but also have a pathetic customer care centre. First, they delay shipment by more than 3 days, then in spite of 3 reminders, nobody from customer care contacts you, then they unilaterally close / cancel the order without so much as even informing or calling the consumer and finally when I got through to their customer service centre, they refused to even entertain any grievance but rather just said that they are legally entitled to do anything! I wonder whether they are closing down or being sold out... sooner the better!

Thumbnail of user mintut
India
1 review
5 helpful votes
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August 4th, 2020

Very bad service and I have not benefit combo pack fake offer show in snap deal app so pls all people stay away from this app... I have got only straightener... but dryer was missing payment full charges

Thumbnail of user shanmugapriyaa
India
1 review
0 helpful votes
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September 1st, 2019

Snap deal is worst service. I cancel my orders after receiving the products. No one has come n recollect the product. No single call from customer care. When I try to teach them, all are recorded message..

Thumbnail of user sebastiann12
India
1 review
0 helpful votes
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May 31st, 2020

I got two sets of same set. They were utter useless product. There was no company packaging and it was wrapped with some plastic and Snapdeal outer cover. It was used by someone and torn and dirty. I requested for return and refund. Literally I had to take these products to delivery person for returning. They were not at all interested to get back the things. Finally I got refunded for one product other set they haven't refunded yet. Many times I called there toll-free number once someone attended and they informed me they would refund it. Now it is almost more than one month no positive response at all. My humble request to public that don't trust this e- commerce site. Finally I lost my money

Thumbnail of user pankajs17
India
1 review
1 helpful vote
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July 21st, 2017

I am very dissatisfied and unhappy with Snapdeal customer and courier service. I ordered for a shoe, from Snapdeal site and I was sent a different shoe altogether. Now the courier guy who was coming to deliver at my place today, did not turn up after calling repeatedly. He kept on saying that he will reach in 5-10 minutes many times and then he switched off his phone. I would suggest please get in touch with your courier service and sort my problem as soon as possible. Courier Guy contact Number- *******466

Thumbnail of user amitn8
Hong Kong
1 review
0 helpful votes
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January 5th, 2017

Purchased shoes from snapdeal last week and this week requested for return as it was misfit... but last 3 days their courier service has failed to do pick up & on contrary snapdeal sends message that pick up failed because of customer not available. This is unbelievable and shocking to have such worst experience with such company which is competing with amazon & flipkart which are having excellent customer service.

Absolutely disappointed and never doing to use snapdeal again! U just lost a potential customer due to ur such stupid & nonsense approach towards business.

Worst to worst - rating to be given as possible.

Thumbnail of user sambhavit
India
5 reviews
134 helpful votes
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December 18th, 2015

Snapdeal is a good store to deal with your choices provide reliable service to its every customer. Fast Delivery, Affordable price, Free shipment are the amazing feature of this site due to which traffic take place at this store.

Tip for consumers:
If anyone seeking a reliable online store then i would recommends to them this store.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rajanik3
Georgia
1 review
2 helpful votes
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July 18th, 2016

I had a worst experience with the seller. I placed more than 1 order and received not a quality product so, I had to cancel other orders that were placed for 3 coins. He refunded just one coin refund only instead of 3. I am not sure why Snapdeal allows such sellers or Snapdeal does this kind of cheat to customers... I don't recommend anyone any items from that website...

Thumbnail of user neerajy2
India
1 review
1 helpful vote
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March 22nd, 2021

Impressed with the service Snapdeal is providing, product quality is also amazing. Received 100% original item n delivery was also very fast. Contacted their customer care for courier n tracking details. Very smoothly they handled my queries n also guided me, how i can track my future orders in the app itself. Overall it was a nice experience.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Thanks for taking the time and sharing your valuable feedback :)

Thumbnail of user gauravk76
India
1 review
0 helpful votes
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January 13th, 2022

Nowadays there are so many websites from where one can shop online, and it's getting tougher to choose one from those. But as I went through all these online shopping platforms I found that Snapdeal is a website, which is providing the products at very cheaper price and with a quick delivery service. And the best part is easy return policy.

Thumbnail of user aniketc6
India
1 review
0 helpful votes
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February 23rd, 2021

I am a regular online shopper n I recommend everyone to shop on Snapdeal for their genuine products. All the products are value for money. I have also shopped from other websites too but Snapdeal have very good product quality and their delivery services are superb!
For instance, I bought a belt from Snapdeal a few days back, the leather quality was extremely good and the price was just 250 rupees. The same product was available on other websites too but not less than 350 rupees. Thanks to Snapdeal for this great online shopping experience.
Also, you always get a promo-code whenever you open Snapdeal App, in that way get great deals n discount too.

Products used:
Belt, solar lights, chopper, t-shirt,etc

Service
Value
Shipping
Returns
Thumbnail of user ravih10
India
1 review
0 helpful votes
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December 23rd, 2016

Dear Snapdeal Team
'
I placed order no *******7133 is not processed fast. I have booked mobile and paid online by debit card. As per the add found that express delivery is available for online payment. Still now my order is processed fast. I need this product today. Tomorrow i am going my native.
Please help me.

Please call me@ *******468

Thanking you

Tip for consumers:
Dont buy anything from snapdeal. this is a cheating company

Thumbnail of user basants1
India
1 review
0 helpful votes
  • Send Message
February 24th, 2017

If I had a choice of rating 0, I would have done that. The worst e-Commerce company. Delays and less number of products can be adjusted, but what about fake and cheap products? Charging deep products and not even the 1st copy is being delivered. You guys lost a very loyal family that used to shop regularly with you.

Thumbnail of user aakasho
India
1 review
1 helpful vote
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January 10th, 2015

I have ordered twice from Snapdeal and they are just horrible. Once they did not deliver the product and returned my money after 30 days! Second time, they sent me a fake product. Never buy from Snapdeal. Please protect yourself. Go for flipkart or amazon.

Tip for consumers:
Just avoid for your own good

Service
Value
Shipping
Returns
Quality
Thumbnail of user radhar8
India
1 review
1 helpful vote
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February 23rd, 2017

I had raised a return request almost a month back, I did not get any call for the pick up. I kept calling Snapdeal every alternate days, and they kept saying they escalated the case and I will get call within 2 to 3 business days. It's went like ds for a month and till now they have not picked up the product. I want to complain on their terrible and hopeless service to consumer forum. This firm should be banned. Don't buy anything from them. First of all poor quality, does not look like original products. And pathetic services...

Thumbnail of user rashmib15
India
1 review
0 helpful votes
  • Send Message
October 1st, 2020

They show discounts but he final bill will br different and u receive many fraud call once u place any order... i guess their data is leaked as i received two fraud call tat u have won prize ans so on...

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Online shopping site in India to shop Electronics, Mobile, Men & Women Clothing, Shoes, Home & Kitchen appliances online on Snapdeal in India.? Next Day Delivery? Zero Shipping Charges on SD Gold

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Thumbnail of user kavals
Deepak J.

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