• SnapDeal

SnapDeal

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Overview

SnapDeal has a rating of 3.1 stars from 784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SnapDeal most frequently mention good quality, customer service, and nice app. SnapDeal ranks 13th among Discount Shopping sites.

  • Service
    279
  • Value
    273
  • Shipping
    273
  • Returns
    262
  • Quality
    265
Positive reviews (last 12 months): 87.5%
Positive
21
Neutral
1
Negative
2
91
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How would you rate SnapDeal?
Top Positive Review

“Focusing on the cost increasing”

SANJAY J.
7/6/24

While Snap Deal used to be a fantastic source for affordable goods, things have changed. I've successfully ordered over 9 items from them in the past, but now the prices have become quite expensive.

Top Critical Review

“Fucking unprofessional selling platform”

Mukesh M.
11/16/18

After awaiting for 3 weeks chest of drawers and no feedback from Snapdeal, they just simply offered to refund monies after none delivery. Totally unprofessional company, $#*!ing useless customer care with automated message selection.

Reviews (784)

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Reviews that mention popular keywords

customer care (87) customer service (108) return request (22) quality products (62) product quality (39) customer support (21) delivery service (26)
Thumbnail of user vibhavj
India
1 review
5 helpful votes
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November 14th, 2015

Purcahsed a recliner *******@snapdeal. Wooden frame broke. Called Snapdeal to facilitate repair either through their vendor or provide me contact details of the vendor. But they refused. To my horror, as per them since they do not manufacture these products themselves, they are not liable to provide any support. But then, do they manufacture anything themselves? So buying anything from them is a big risk. Seems that it is a collaboration of bad quality manufacturers *******@snapdeal good discounts and in *******@snapdeal shielding them from any liabilities...

Thumbnail of user hinat3
India
1 review
1 helpful vote
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October 23rd, 2016

Which century snapdeal is living it, in this competitive world where all websites are committing consumer and delivering within 4 days, this snapdeal cant even dispatch the orders by 4 days
I called snapdeal care n number of times and registered my complaint. I needed my product by 27 oct and their courier partner is not going to collect the parcel from seller. Even seler contacted me sayinh the packet is ready but its snapdeal courier who are not coming to pick it. I will never order from snapdeal. Poor site. Poor service poor customer care. Order id: *******6419

Thumbnail of user anantk1
India
1 review
1 helpful vote
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March 28th, 2017

I have booked a item from this site but due to not satisfactory i return the item. Snapdeal didn't return my refund. After so many time calling regarding this they didn't return my money.
So i advice all don't buy anything from this. Now here cheating started.

Thumbnail of user manishw3
India
1 review
0 helpful votes
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June 19th, 2021

Hi i am customer of snapdeal cos I shop with snapdeal from last many year. In these year's i experience many faces of snapdeal. Good product and price. Fast delivery. Or delay in delivery even but after connect with snapdeal customer care my problem solved in a quick manner. Really good experience with quality of products

Tip for consumers:
Try it m sure you all will believe in my review

Products used:
I purchased many things.what to share here hahaha.all are fabulous .

Service
Value
Shipping
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Thumbnail of user salonis
California
1 review
22 helpful votes
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January 29th, 2015

I had ordered a phone cover combo pack twice. First the order was canceled from snapdeal's end after shipping the product as product was not available in their warehouse. Second time, Wrong product was delivered So I had to cancel it, later on the price was increased from 299 to 399. Also, the canceled order money has not been refunded since 1 month

Tip for consumers:
at least maintain some log of complaints. Dont log them just for the sake of logging

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Value
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Thumbnail of user snehg
India
1 review
0 helpful votes
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May 18th, 2021

I've tried clothings from the snapdeal, products are as per description, the quality is the same as what one would get directly from the brand's outlet or official site. Seriously it's brand Wali quality and bazaar Wali deal, I will definitely continue to use the app.

Products used:
Home decor, furniture, mobile accessories

Service
Value
Shipping
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Quality
Thumbnail of user masiullak
India
1 review
0 helpful votes
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August 14th, 2017

I purchased few days back one dress from Snapdeal. Even one Pisa also no useful.
That shirt looks like 100 RS shirt like that.
They are doing business fraud. Please don't purchase anything though online.
It is my suggestions.
In online adbadasment the things will be looking very nice.
If we purchase means. We will be fool with them.
I purchase indian terrain Shirt.
They sended to me fool wearing $#*!s.
Please harm fully requesting you people don't purchase anything from online.
Thanks.

Thumbnail of user naveenk87
India
1 review
0 helpful votes
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June 29th, 2021

I love Snapdeal amongst all the ecommerce because of it's good and professional customer service. They are very polite and helpful and always eager to help their customers. Always prefer and recommend Snapdeal to family and friends.

Service
Shipping
Returns
Quality
Thumbnail of user jaiw15
India
1 review
0 helpful votes
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December 6th, 2021

This is the company where delivery boy misbehave with your sister, don't talk to your sister properly even can't wait for a single minute to take order back. When we went downstairs he went away and said now I will not take back.
When you call them first of all your call wouldn't get connect.
Delivery boy talk to you rudely and say company doesn't give us salary we are doing it for free
Worst service I have ever experienced.
When you call to customer care service, you will not get option for talking to customer care executive... you need to solve all problems by IVR only

This is number of delivery boy ‪+91 ******* *******‬ and his name is Rohit Kumar

Tip for consumers:
This is the company where delivery boy misbehave with your sister , don't talk to your sister properly even can't wait for a single minute to take order back . When we went downstairs he went away and said now I will not take back.
When you call them first of all your call wouldn't get connect.
Delivery boy talk to you rudely and say company doesn't give us salary we are doing it for free
Worst service I have ever experienced.
Delivery boy name is Rohit Kumar and number is +91 70117 68122

Products used:
Shoes from snapdeal

Service
Value
Shipping
Returns
Quality
Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Dear Jai,

We are extremely sorry for this experience. Please share your order details at grievanceofficer@snapdeal.com and we'll connect with you to sort out the issue.

Thanks!
Team Snapdeal

Thumbnail of user rakshithm
India
1 review
0 helpful votes
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August 12th, 2017

My Le X526 got switched off suddenly and didn't get started till now and i rushed in to service center it is also a bull $#*! place where they didn't repaired for 2two months and still in the same condition. Stupid phone and stupid snapdeal.

Thumbnail of user prakashc18
India
1 review
0 helpful votes
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March 11th, 2021

Hi my self Prakash. I had ordered many products from Snapdeal with fast delivery always come. I give 5 star to Snapdeal. Also snapdeal refund policy ara Amazing. With in min my refund credited in my account after pickup

Tip for consumers:
Snapdeal is trustable e commerce which i really appreciate

Products used:
Last i purchased a mobile phone form Snapdeal .and i returned cos of some money issue from my hand.n Snapdeal refund my money with in a min after pick-up

Service
Value
Shipping
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Thumbnail of user sanglec
India
1 review
0 helpful votes
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August 5th, 2022
Verified purchase

Snapdeal please stop using ecom express for courier delivery! They are worst, they made me wait 15days even after reaching my locality courier facility, they didn't delivery my order on the expected date and they delay for 5 more days, after waiting for 5 more days, they cancelled my order without any information ' the order has been cancelled as it remain undelivered' they are too lazy, if the route is long they don't bother delivering the order and they just return to the seller without even contacting the buyer! 3 of my friends face the same problem! What kinda nonsense is that? I have order one more time the same product, if its turn out the courier service is Ecom I'm gonna cancel it for sure

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Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Dear Customer,

We extremely regret the inconvenience caused. Please share your order details at grievanceofficer@snapdeal.com and we'll get this checked right away and ensure this is sorted out on priority.

Thanks,
Team Snapdeal

Thumbnail of user ritus60
India
1 review
0 helpful votes
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May 13th, 2022
Verified purchase

Very bad experience shopping through snapdeal. Firstly they send incomplete product as mentioned in website secondly not given invoice bill, I unable to return the product without invoice number. Too harassed by sevice.
Recently I changed my contact number, but in snapdeal account I unable to change even my contact number.
I demand return wrong product which sent by snapdeal and refund me.
Tooo disappointed, NEVER shop again.

Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Dear Ritu,

We are really disappointed to know about your experience. Please share your order details at grievanceofficer@snapdeal.com and we'll connect with you to resolve this on priority. We regret the inconvenience caused.

Thanks,
Team Snapdeal

Thumbnail of user deepaks134
India
1 review
0 helpful votes
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February 12th, 2021

Yes. Snapdeal sold me an original Casio watch that I ordered a few years back. Recently, again when I ordered Nike shoes with them, they didn't disappoint me and sent me 100% genuine shoes with original box as well. I think there were some issues with Snapdeal a year back but, now it is resolved as I didnt face issues with my last orders that I placed in lockdown. I am happy:-)

Tip for consumers:
Its a great site!

Products used:
Initially started with Watch, then wallet, shoes.

Thumbnail of user rekhan10
India
1 review
1 helpful vote
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January 30th, 2021

Best customer service, ever seen. Multiple ways to reach customer care and not only reaching customer service is so easy, however, you get reverts before the timelines as per my experience. The customer support care for their customer's like a family member and feel their issues, understand their queries and help them to resolve. Keep it up, Snapdeal and the customer service.

Tip for consumers:
I must say, It is the safest plateform to get best deals , benefits and maximum for your hard earn money

Products used:
sandisk 32 gb pendrive

Service
Value
Shipping
Returns
Quality
Thumbnail of user sida24
India
1 review
0 helpful votes
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June 29th, 2021

Ordered a sunglasses from snapdeal and the product is superb, also the customer service is very good and helpful. I asked for urgent delivery and I got it before the expected date. Really happy with Snapdeal.

Service
Value
Shipping
Returns
Quality
Thumbnail of user chinmayab1
Chinmaya b.
India
1 review
1 helpful vote
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August 31st, 2018

Really this was my mistake to buy Windows 10 at such a low price .they are making froud .they did not send any email delivery. Please friend do not buy from snap deal.my order shows delivered.but I did not receive any email.

Thumbnail of user sanjays26
France
1 review
1 helpful vote
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November 15th, 2016

@#$%^%$# Customer service as we cannot directly talk to them and it cancels the order at their will after not delivering the product for more that a month and even not refunding you the money as well.

$#*!ing loosers BAHLs.

Thumbnail of user dhanyashrees
India
1 review
0 helpful votes
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October 25th, 2020

I would suggest not to use this app, i had got a car with a robot where it didn't work, when i tried to replace its showing there is shortage in item, when tried to refund the item... The delivery guy came to pick the material and is stating the color of item is different would not take this... What nonsense is this... Waste app

Thumbnail of user sanketm2
India
1 review
2 helpful votes
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September 2nd, 2018

Snapdeal sells totally fake products and when you get to know that they dont provide you service to replace item with origional. I tried to contact them multiple times and they reply same thing that they dont provide return after 7 days. Never buy from this site.

Thumbnail of user onlinec2
India
1 review
4 helpful votes
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May 6th, 2014

Dear Manish,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at *******@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.

Regards,
Snapdeal Online Team

Thumbnail of user rakeshb11
India
1 review
0 helpful votes
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February 23rd, 2020

My self Rakesh and I am the customer of snap Deal. I have not seen the useless service from Snapdeal till date.
While you wait for your delivery product. When you are not able to receive your product. Knowing the reason of why you did not get shocked. Snapdeal's delivery boy said that the customer refused to take his product. While the delivery boy did not reach the location. Takes permission from the customer to come only But it does not come.
Then customer care reschedule your product. You to wait for your product Once again, And the same thing happens to you again.
Snapdeal's customer care talks about Reschdule it again.
So you tell me someone is Cutiya bigger than me
Bull $#*! Service. Snapdeal is playing only for people's time. That means data not from customer delivery. I abandon Snapdeal from today.And I will give the same advice to people on social media.

Bull$#*!
Snap Deal

Thumbnail of user tapasyas1
India
1 review
0 helpful votes
  • Send Message
February 3rd, 2021

I thank snapdeal for giving me such a good quality product and that in very good price...
Usually when I shop from other sites I don't get this kind of price so really greatful to use snapdeal...
Thank you so much...

Products used:
Watch

Service
Value
Shipping
Returns
Quality
Thumbnail of user ankits52
India
1 review
0 helpful votes
  • Send Message
April 29th, 2019

I ordered mi sts ******* power bank in gray colour but i received in blue and white colour power bank and its condition also not good.its quality not good.it is not original mi power bank.the box of power bank is also not mi company. I cant my phone twice charge. Power bank is ******* mah but its battery highly reduce in ones time mobile charge. I am highly disappointed. This is my first order in snapdeal and i never order any product again next time in snapdeal.stop to cheat customers. Very
Bad experience.

Thumbnail of user subhashk13
Hong Kong
1 review
0 helpful votes
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August 21st, 2021

@*******@*******@snapdealdiaries There is a company that is asking people for their desired money by sending lucky draws and when they run out of money, they tell to cut the call, I am sharing some pictures.

Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Hi! Please do not respond to any Phone Call/Email/SMS/Letter claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards. Thanks, Shreya

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Online shopping site in India to shop Electronics, Mobile, Men & Women Clothing, Shoes, Home & Kitchen appliances online on Snapdeal in India.? Next Day Delivery? Zero Shipping Charges on SD Gold

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Thumbnail of user kavals
Deepak J.

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