• SnapDeal

SnapDeal

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Overview

SnapDeal has a rating of 3.1 stars from 784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SnapDeal most frequently mention good quality, customer service, and nice app. SnapDeal ranks 13th among Discount Shopping sites.

  • Service
    279
  • Value
    273
  • Shipping
    273
  • Returns
    262
  • Quality
    265
Positive reviews (last 12 months): 87.5%
Positive
21
Neutral
1
Negative
2
91
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How would you rate SnapDeal?
Top Positive Review

“Focusing on the cost increasing”

SANJAY J.
7/6/24

While Snap Deal used to be a fantastic source for affordable goods, things have changed. I've successfully ordered over 9 items from them in the past, but now the prices have become quite expensive.

Top Critical Review

“Fucking unprofessional selling platform”

Mukesh M.
11/16/18

After awaiting for 3 weeks chest of drawers and no feedback from Snapdeal, they just simply offered to refund monies after none delivery. Totally unprofessional company, $#*!ing useless customer care with automated message selection.

Reviews (784)

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Reviews that mention popular keywords

customer care (87) customer service (108) return request (22) quality products (62) product quality (39) customer support (21) delivery service (26)
Thumbnail of user rams54
India
1 review
0 helpful votes
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March 10th, 2021

I used snapdeal from long tym. Everything is perfect. Product quality, customer service, if I faced any issue with the product and refund. And anything else. Snapdeal provide superbly response and resolve my issue instantly.

Tip for consumers:
I have only one thing to say .pahle istemal kre fir viswas kre

Products used:
I purchased last my casual shoe from snapdeal.looks fab so much comfortable.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ritar11
India
6 reviews
119 helpful votes
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January 29th, 2016

I purchased the computer speaker 5.1 but was confused where to bought from. My friend recommended me snapdeal.com then i visited this website. This site very nice and having good information. This site has variety of apparels and electronic gadgets which is very good and very affordable. I bought all my gadgets from here only and very happy with my purchase..

Thumbnail of user saurabhj10
India
1 review
0 helpful votes
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August 25th, 2020

These people are very poor regarding client servicing, don't trust these people. Twise I purchased e- gift voucher for my sister on rakhee(2. 8. 20) and both the times despite paying online the transaction got cancelled and they confirmed that they will refund my 2000, on 10. 8. 20, it's been 15 days and I've not got my refund.

Thumbnail of user ramjeety
India
1 review
0 helpful votes
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November 18th, 2021

In this we are feeling amazing services. In snapdeal we have noticed something very very beneficial like as free dilevery and the policy of replacement and refund... And customer service is also the best as per my experience with snapdeal.

Tip for consumers:
Use as much as possible.

Products used:
Shirt and pants

Service
Value
Shipping
Returns
Quality
Thumbnail of user trishas5
India
9 reviews
14 helpful votes
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September 25th, 2015

My sister placed an order for bedsheets, both were awful. Print, texture, cloth quality were pathetic. When we asked for refund they took 6 months for refund and after having more than 30-40 emails and unlimited calls to them and that too in part payments (50-50). They give us missed cal (hardly rang our phone for 1-2 secs and disc) then we received emails like no answer or non contactable. If you have black money purchase from SCRAPDEAL (SNAPDEAL).

Tip for consumers:
Snapdeal is scrapdeal. If you have black money purchase from SCRAPDEAL (SNAPDEAL).

Service
Value
Shipping
Returns
Quality
Thumbnail of user shipraj
India
1 review
2 helpful votes
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November 5th, 2016

There actions are sometimes very arbitrary, there customer care executives are very arogant
They never ever reply on mails and are simply not trustworthy. They can even suspend your account without even telling you a reason, they declined my refund without telling the reason and didn't even sent back the product, kept the product as well as the money. When I complained they suspended my account

Thumbnail of user debasishh
India
1 review
0 helpful votes
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January 19th, 2019

Be careful before purchase any product from snapdeal there showing you product but when you go for purchase there send defective product then you apply for replacement there not dispatched material to you according your timing. Then automatically cancel of product & asking for refund. Snapdeal take you request. But there not refund your valuable amount. There are several remind to you for NEFT details with sms link. When you open sms link to your browsers there is no option submitted your details. You try to send mail to there helpline e-mail there not response. If you try to call & speak there customer care representative where only play Voice recording.
Dear all please be careful about this.

Thumbnail of user nehav22
India
1 review
0 helpful votes
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June 28th, 2021

I have connect on snapdeal customer care for Regarding query of product I was plaing to buy the product, handling of customer care executive were very good along with perfect information. She give me all information as I required also she gudied me alternative options regarding snapdeal application wherein we can easily track the order status after placing the order

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user bandwalnitish741
India
1 review
0 helpful votes
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May 10th, 2023

Very good product and very simple using by a normal people and it's means easy to use it. I love it a lot. Thank you Flipkart and obviously your delivery is to good. I'm really impressed your survice...thank you so much...

Service
Value
Shipping
Returns
Quality
Thumbnail of user herbsu
India
1 review
0 helpful votes
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November 22nd, 2018

Snapdeal's sellar support services are very bad. Order pickup arrange facility is also very bad. Even after talking about Snapdeal support, there is no solution to the problem. All services in Snapdeal are very poor. Please call *******000.
Despite our repeated requests, you gave order pickup job to Bludart. For several days we are asking you not to give Bludart the job of our orders, yet today you gave our order to Bludart. Why so? Does snapbad not accept seller's request? All services in Snapdeal are very bad.

Thumbnail of user ahmedr57
India
1 review
0 helpful votes
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February 25th, 2021

Worst service ever I experienced compare to other Brands like flipkart, Amazon and AJIO. Snapdeal is the worst I can say.

1. No proper service.
2. Firstly I had updated the address before ordering, but after prepaying the amount and confirming the order snapdeal says our address is out of city limits.
3. Toooooo long to process just a small order, even Club Factory will not take so much time to deliver their order from out of country UK.
4. Delivery boy was soooo rude, no cooperation.

Really worst experience I had come across just for ordering a small stuff, I did a big mistake by ordering in snapdeal. If suppose I have to rate, I will choose minus 5 not even 0. Worst service.

One think I can say clearly, this will be my first and last order. I will never use snapdeal again in my life.

Better to post in Twitter

Snapdeal owner and the people of snapdeal who created this kind of service should be hanged to death.

Tip for consumers:
Worst service ever I experienced compare to other Brands like flipkart, Amazon and AJIO. Snapdeal is the worst I can say.

1. No proper service.
2. Firstly I had updated the address before ordering, but after prepaying the amount and confirming the order snapdeal says our address is out of city limits.
3. Toooooo long to process just a small order, even Club Factory will not take so much time to deliver their order from out of country UK.
4. Delivery boy was soooo rude, no cooperation.

Products used:
Watch

Service
Value
Shipping
Returns
Quality
Thumbnail of user anandn7
India
1 review
0 helpful votes
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July 31st, 2020

This is the worst company. They are cheater and fraud. I ordered nutraj cashewnut but they delivered local cashewnut that too with open packet. And now they are saying no refund. After sharing on social media they are offering 50 rs coupon.

Thumbnail of user sarmisthas
India
17 reviews
267 helpful votes
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December 17th, 2015

Last to last week i ordered a combo offer pack on pendrive of 16 gb. One for me and one for my collegue. I have to say that the delivery service of snapdeal is very quick. Very next day we got our pendrives. It was reasonable and affordable with discounts..

Thumbnail of user tstevenb
India
1 review
0 helpful votes
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July 17th, 2017

They don't give the same item as we order. After speaking with costumer care they assure to give refund first but then got mail that I have to send product first n then I ll get my money back. I even order some bedsheet but they gave me Mela bedsheet( cheap one).

Thumbnail of user ravindrak4
India
1 review
0 helpful votes
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January 31st, 2019

I ordered Epson Ink bottle set of 4 from snapdeal on COD cost around 326. But order not received. Because cancelled order for snapdeal against Order Delivery is not on time.
Snapdeal shoping exeprience is very poor, wast of time to purchasing to snapdeal
Amazon service is good because order delivery is right time

Thumbnail of user rahulr20
India
1 review
3 helpful votes
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October 16th, 2016

During festival discount sale that started on october 2, I was eligible for a instant cashback of Rs. 2000, if I used a citi card. I used the card and applied the discount and till payment the discounted price was displayed. But when the payment was made the entire amount was debited. I tried contacting snapdeal on the customer care number, and the response was horrible. The customer service representatives had no idea how to handle the situation. I tried to escalate the call, and I was put on hold for about 20 min and then call was disconnected(This happened three times).

Thumbnail of user nishub
India
1 review
1 helpful vote
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October 1st, 2016

I purchased lakhme orange edge lipstick and also Lakme wine lipstick 9 to 5 its worst product which they delivered. It's delivered fake or local product and I also purchased urban decay naked 3 brush set and it also very bad quality and they show blending eyeshadow brush in photo but I not received it in box instead that they send it flat eyeshadow brush. Lakhme absolute peace duo Blush it's also fake in photo it seems two different shade but in real it's not same and quality is worst. So I never recommend to anyone for buy online beauty products because they charge us like original products and deliver fake... Worst experience

Thumbnail of user ravis38
India
1 review
2 helpful votes
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October 9th, 2016

Very Bad Product and Customer care also wast they are not responding to mails even phone call also... i call they are still say unwanted things... they did not connect to costumer care peoples... Wast of money and time...

Thumbnail of user saravananb2
India
1 review
1 helpful vote
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November 4th, 2016

Iam purchase 3 nos of ffu brand legging at 424 each and mrp is 499. When I received Iam shocked because they send some local brand and mrp 250 each. Then i select replace option. But secode time i received the material without brand and the worth May be 100 each. Now I return the products and waiting for my money. Iam having video of opening the product with courier boy. So do not purchase with snapdeal. My cell *******382.

Thumbnail of user maneeshas
India
1 review
0 helpful votes
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October 19th, 2016

I really regret to say that I had worst experience with Snapdeal. I have ordered "
Fastrack Blue Non Leather Sling Bag ". I had a very bad experience in receiving the product. Item delivery was delayed a lot. And also I went to collect the item. I called the courier person and asked him to deliver the item to the address mentioned for delivery address and also said that will direct him to reach the address. Delivery person said that he will not come to deliver the item and asked me to collect it. After collecting it, I found the item is not the correct one which I ordered. I ordered for blue color bag but received pink color bag. So I have placed return request to pick up the item. Even for picking up the item also it is getting delayed. I am not going to office and staying in home that the person will come to pick up the item. But no one came or contacted me. I never faced such problems with Flipkart or Amazon. Really this is terrible and worst experience to me with Snapdeal.

Thumbnail of user skt6
India
1 review
0 helpful votes
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July 4th, 2021

My Order Reference No. *******9364
My Order Reference No. *******9364
But snapdeal show, this is delivered,

But not received my order & not received any courier docket number
Allready completed logged in snapdeal, no any response or customer care call.

Please resolve my issue.

Tip for consumers:
My Order Reference No*******9364
My Order Reference No*******9364
But snapdeal show , this is delivered,

But not received my order & not received any courier docket number
Allready completed logged in snapdeal, no any response or customer care call.

Please resolve my issue.

Products used:
My Order Reference No*******9364
My Order Reference No*******9364
But snapdeal show , this is delivered,

But not received my order & not received any courier docket number
Allready completed logged in snapdeal, no any response or customer care call.

Please resolve my issue.

Service
Value
Shipping
Returns
Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Dear Customer,

Apologies for the experience you have been through. This should not have happened. We'll get this checked right away and ensure this is sorted out on priority.

Thanks, Team Snapdeal

Thumbnail of user shenis
India
1 review
1 helpful vote
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November 25th, 2016

I ordered a Kurta of size "L" and shipped me the kurta with size "s". I thought my mistake they would have shipped the product. Then i ordered White Bootwale Ballerian and they shipped some entirely different white cut shoe with lot of glass works. Cheating. I raised a complaint to return the product on Nov 17. The courier people simple send SMS that unable to pick up, so they cancelled my pickup. Till now none came to pick up the products. Fed up of calling customer care people.No responses. Taking a decision not to order anything in Snapdeal... Worst experience.

Thumbnail of user amitm13
India
1 review
4 helpful votes
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September 6th, 2016

Please Don't Purchase Any Product From #Snapdeal. Because they Send Damage Products and when you return that product, the return courier refuse to collect that courier and after that You Courier it by Yourself and then the quality check process done by #Snapdeal after that they refuse to #refund. What is this? #Snapdeal you send me Damage product then how this product can Pass from your Quality check, the product is already damaged. My Order id is *******2647. Please Guys if you Really want to spoil your mood then Choose #Snapdeal. I want full refund with courier charges.

Thumbnail of user vimleshs
India
1 review
0 helpful votes
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February 18th, 2021

Snapdeal does not sell Fake nike shoes as I got Original Nike shoes from Snapdeal. I ordered Nike shoes few days back from Snapdeal and got them yesterday, they are absolutely genuine and got them delieverd fast. I was in doubt when ordered the nike shoes for their quality but, after receiving them I am completely satisfied. I really like Snapdeal now.

Tip for consumers:
They sell 100% genuine products

Products used:
Nike shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user sadashivk
India
1 review
0 helpful votes
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January 23rd, 2019

Purchased homefile aluminium file wrap of 72 mtrs. Online at 438. Same Hindalco product purchased for 257/-at local store. You are a good service provider but unfortunately expensive one. Our purchase with you must be at affordable and reliable prices... k. sadashiv

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Online shopping site in India to shop Electronics, Mobile, Men & Women Clothing, Shoes, Home & Kitchen appliances online on Snapdeal in India.? Next Day Delivery? Zero Shipping Charges on SD Gold

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Thumbnail of user kavals
Deepak J.

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