• SnapDeal

SnapDeal

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Overview

SnapDeal has a rating of 3.1 stars from 784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SnapDeal most frequently mention good quality, customer service, and nice app. SnapDeal ranks 13th among Discount Shopping sites.

  • Service
    279
  • Value
    273
  • Shipping
    273
  • Returns
    262
  • Quality
    265
Positive reviews (last 12 months): 87.5%
Positive
21
Neutral
1
Negative
2
91
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How would you rate SnapDeal?
Top Positive Review

“Focusing on the cost increasing”

SANJAY J.
7/6/24

While Snap Deal used to be a fantastic source for affordable goods, things have changed. I've successfully ordered over 9 items from them in the past, but now the prices have become quite expensive.

Top Critical Review

“Fucking unprofessional selling platform”

Mukesh M.
11/16/18

After awaiting for 3 weeks chest of drawers and no feedback from Snapdeal, they just simply offered to refund monies after none delivery. Totally unprofessional company, $#*!ing useless customer care with automated message selection.

Reviews (784)

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Reviews that mention popular keywords

customer care (87) customer service (108) return request (22) quality products (62) product quality (39) customer support (21) delivery service (26)
Thumbnail of user arvindg2
India
1 review
0 helpful votes
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December 20th, 2016

Extremely poor services provided by Snapdeal.!. Even they don't bother weather the costumer is facing problems. It is more than 17 days but till now I haven't received my packet. This is the worst experience!
Its totally {{{{{{{{{{{{{{{DIL KA DARD}}}}}}}}}}}}}}}. Ye log logo ko Bewkuff banate hai.

Thumbnail of user swargv1
India
1 review
0 helpful votes
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December 2nd, 2020

Never buy from snap deal. They will eat up you money. They did not deliver product and despite repeated reminders, its already 1 month now, are reluctant to issue refund

Thumbnail of user devg11
India
1 review
0 helpful votes
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July 5th, 2021

I m very old customer of Snapdeal, just loved their service all the time. Timely delivery, great products, quick response to customer queries is what makes them best in the e-commerce industry.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aashir
India
12 reviews
182 helpful votes
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February 11th, 2016

I recently ordered washing machine from this site. Price was very impressive than
Other E-commerce site. My product delivered in 3 days, and taken no extra charges. Customer service was also good..

Thumbnail of user srv1
India
1 review
1 helpful vote
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June 19th, 2017

1. YOU DO NOT CARE ABOUT CUSTOMERS AND THEIR PRECIOUS TIME.
2. UNRESPONSIVENESS SERVICE BY YOU.
3. TOTALLY TIME WASTING WHILE AVAILING YOUR SERVICES.
4. PRODUCTS IS NOT THE ACTUAL AS LISTED ON YOUR SITE.
5. NUMBER ONE IN MAKING FOOL

REGARDING REFUND ISSUE, TWO MONTHS HAS BEEN PASSED TILL NOT RECEIVED...

Service
Value
Shipping
Returns
Quality
Thumbnail of user dks19
India
1 review
0 helpful votes
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July 11th, 2023

Snapdeal has emerged as a popular online shopping website, offering a diverse range of products, competitive prices, and satisfactory customer service. As a reliable platform, it provides a convenient and hassle-free shopping experience to its users.
The website's interface is user-friendly and intuitive, making navigation a breeze. It allows for easy browsing through various categories and swift searches for specific products. The layout is organized, ensuring that customers can find what they need quickly. However, a more modern and visually appealing design could enhance the overall user experience.
Snapdeal boasts an extensive catalog of products, covering a wide array of categories such as electronics, fashion, home decor, books, and more. The availability of multiple brands and options gives customers the flexibility to choose products that align with their preferences and budget. It is important to pay attention to product descriptions and customer reviews to ensure the desired quality and authenticity.
Competitive pricing is one of Snapdeal's strengths. The website frequently offers attractive discounts, deals, and promotional offers, making it a cost-effective option for shoppers. By regularly checking for ongoing sales and offers, customers can make substantial savings on their purchases. However, occasional price fluctuations and variations across different products may require careful comparison before finalizing a purchase.

Tip for consumers:
Snapdeal has emerged as a popular online shopping website, offering a diverse range of products, competitive prices, and satisfactory customer service. As a reliable platform, it provides a convenient and hassle-free shopping experience to its users.
The website's interface is user-friendly and intuitive, making navigation a breeze. It allows for easy browsing through various categories and swift searches for specific products. The layout is organized, ensuring that customers can find what they

Products used:
All categry

Service
Value
Shipping
Returns
Quality
Thumbnail of user rajubulm
India
1 review
0 helpful votes
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April 8th, 2020

Last time I went oder for Snapdeal my hand watch but I don't receive my watch inbox. And next day I complained the Snapdeal customer care executive. But I don't receive any response by Snapdeal my oder no is Ummodz09 smart watches silver the delivery boys come at my home and we got the blankbox nothing inside the box. After I Sayed the delivery boy. He say I don't know. My name is RAJUbul suborder no was *******3487. So I want to say never paid online everybody never or not... because the Snapdeal is fraud website... my mobile no is *******100 if it can will any documents u can call my number I m so sad

Thumbnail of user sheetald1
India
1 review
1 helpful vote
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April 18th, 2016

These was my first experience with snapdeal. I have indulged in online shopping with myntra before and had no issues whatsoever.
I booked a couple watch. The order was placed. Even after 4 working days the order wasnot dispatched. I called the customer care and requested them to dispatch the product immediately as it was urgent... the req was taken and they assured dat the product will get delivered in 2 days. After 2 days still there was no change in the status of order. I called them again and requested again as i was goin out of town. The request was taken but therw was no action. After this snapdeal just cancel my order without my consent. Its been days and the product is still not dispatched plus my order is cancelled. Thanx for screwing my plans snap deal. Worst customer service...

Thumbnail of user niting7
India
1 review
1 helpful vote
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October 16th, 2016

Snapdeal is very pathetic in terms of customer support
My order was returned two times saying undeliverable. Bloody i did not received single call from these guys or courier guys saying ur order is here.
Without intimating they are saying non delivarable.

& even more strange on their app u will not found any customer care number or email. U just can not contact them. Finally i got one number but that is also of no use, it only gives ubsystem generated replies there is no one availabe to answer ur quriea.

Very pathetic snapdeal...

Thumbnail of user shivp6
Italy
1 review
3 helpful votes
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August 5th, 2016

My complaint number - *******
Mobile- *******350
I bought redmi note 3 mobil from snapdeal. There was problem in mobile. I file a complain on snapdeal on 27th july. They assure to replace my mobile with in 24 hours. From that day I am calling daily once or twice to snapdeal and every executive assures that my problem will be solve in 24 hours. But 24 hours never over after 10 days. Even I call twice today to snapdeal. They deliver faulty product and never replace or refund. So never shop any product from snapdeal. They will mentally harassed gou...

Thumbnail of user ankushg10
India
1 review
0 helpful votes
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October 27th, 2021
Verified purchase

It's really bad experience, because they cancel it just because price little high on that day, cancel it after six days of confirming the order which is not acceptable.

Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Dear Ankush,

We regret for the incovenience caused and really sorry for the unpleasant experience you’ve been through. We've noted the order details and we'll connect with you to discuss this.

Thanks!
Team Snapdeal

Thumbnail of user ankitk8
India
1 review
1 helpful vote
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October 24th, 2016

Hi... i recently bought a guess watch and after assuring that iw ill gget a new replacement. You people have refunded the amount without intimating me. I wanted that watch badly and now you are saying refund initiated. This is really bull$#*! because i ahve been taking regular follow up from you guys from 6th oct till today and yesterday one supervisor assured me that the product is cominh under trusr pay policy and it will be replaced. Today my reverse pick up was initiated and after that i got a notification that refund completed for the order no(*******)... This is really disgusting service. Please do something. I never asked for a refund.

Thumbnail of user soniyab
India
1 review
4 helpful votes
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September 7th, 2016

Snapdeal is one of the worst online shopping center. I had purchased a Samsung phone from snapdeal few days back. I got the phone on time but it was faulty one. I complained to snapdeal about the batery issue and they sent an engineer who checked in front of me n said yes the phone has batery issue and when I contacted snapdeal they said that the engineer said there is no issue with the phone. I had paid 16k for this faulty phone. They say you go to the service centre for this problem. So using the phone for just 2 days and I already have to fix this phone? I wasted my money and energy for this pathetic service and faulty phone.
This the worst online shopping experience i have ever had. If the product was working properly i wouldn't have complained for it.

Fraud company fAult products pathetic customer service. Am going to drag them to consumer court for doing this fraud.

Thumbnail of user vishakhap
India
1 review
0 helpful votes
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September 27th, 2017

No one has reverted since the mail has been dropped regarding the return from past 4 days. Worst service snapdeal. Il never suggest this site to someone ever.

Thumbnail of user ashutoshk19
India
1 review
0 helpful votes
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November 18th, 2021

Snapdeal is very much better than other E-commerce websites because there is no delivery charges. Even I am purchasing all things which is available here of my use.

Tip for consumers:
Try to use credit card for offers

Products used:
Belt, shoes, etc.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sridharag
India
1 review
1 helpful vote
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February 28th, 2017

Dears i have been purchasing with snapdeal i ordered blood glucose test strips
By paying in adv by debit card but snap deal has sent blood glucose test strips
Envelop containing only literature with some stickers on it looking like contents
Filled in it unfortunately i could not open it for 20 days now they turn round that
They cannot accept there mistake of sending empty packing pl dont pay by card
And when you order by cod also pl open immediately in front of courier boy satisfy
Contents fully opening it not by overlook they pay cash

Thumbnail of user shashik4
India
1 review
6 helpful votes
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August 27th, 2015

Sir I bought a saree from snap deal but they deliverd a wrong prodect I want to cancil my order. Details is
My order no.is *******801
Delivery no. *******
Pl do the needful
Thanks n regards
Shashi kachhwaha
*******1055

Thumbnail of user shreyak1
India
1 review
0 helpful votes
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April 18th, 2017

Guys I request u nvr buy anything from snapdeal... Worst company... Cheaters... They only know to show off... I recently buyed sparx sports shoe from snapdeal... Worst quality shoes they have given... I placed it for return... Bt I don't got any response from there side... Whenever I use to call they tell me they will make pick up within the next 2days... But it is more than 15days... No pick up done... They are just cheater... Cheap company... $#*!...

Thumbnail of user atulk8
India
2 reviews
1 helpful vote
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October 8th, 2016

Snapdeal has always shown fake reviews on their product page. How can every product on Snapdeal have minimum 4-5 star ratings when the same product has 1-2 star ratings on another websites like Flipkart and Amazon?

Guys my advice. Please don't fall for the reviews, they are all FAKE. Their entire business is a fraud, just misusing the investor's money in changing their logo, buying new office space and all those useless things instead of focusing on consumers.

SNAPDEAL IS GOING DOWN PRETTY SOON.

Thumbnail of user deepakj20
India
1 review
0 helpful votes
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January 20th, 2021

I was little bit suspicious about Snapdeal, however, got the best product. I also had to contact their customer care for one of the queries and they were really helpful. Loved the Experience.:-D

Tip for consumers:
Its very user friendly and you can use Whatsapp option in My orders as its easy to access their customer care.

Products used:
I ordered goggles.

Service
Value
Shipping
Returns
Quality
Thumbnail of user crisps
India
1 review
0 helpful votes
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July 26th, 2019

Hi, I bought a Nike Vomero 12 running shoes. Order ID: *******9015. When I received the shoes, realized that it was a fake product. I took it to a nike showroom to check. They showed that the bar code on the product was wrong. The SKU number on the shoes was fake. The barcode on the product and the pack was not matching. I ordered a refund and got it, thankfully. DO NOT TRUST SNAPDEAL

Tip for consumers:
GO FOR AMAZON OR FLIPKART

Products used:
NOTHING

Service
Value
Shipping
Returns
Quality
Thumbnail of user jitendrak2
India
1 review
2 helpful votes
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September 6th, 2016

I have not seen such a pathetic logistics service till yet. I never expected this poor service from Snapdeal. I purchased one product under Snapdeal Gold Offer and my pin code is *******. As per Snapdeal Gold Offer, my product should be delivered by next working day. But its about 5 days not delivered yet. Hence fully dissatisfied and would not like to recommend snapdeal to any one.
I am trying to connect with logistic service provider Bluedart, but that is also not happening. I wrote 2 emails to them as well but not responding.

Very pathetic, very poor. Not recommended.

In short " Oonchi Dukan & Feeki Pakkwan"

Thumbnail of user arunc15
India
1 review
0 helpful votes
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September 9th, 2019

Hi, I am getting a call from snapdeal stating that I have won a safari car. They are asking me to send id proof and rs. 5200 to an account. Please tell

Thumbnail of user sushilg3
India
1 review
0 helpful votes
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October 11th, 2019

I have order indulekha oli as on date 12 sep 2019
When I was received my order i feel this product are duplica tha i was cancelled order and send requests to refund my amt 484 but have not received my amt my order I'd no. *******2654
I have follow on mail but not any revert from snapdeal... kindly look in to this... and refund my amt asap...

Thumbnail of user chiragd5
India
1 review
0 helpful votes
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January 28th, 2022

Best delivery, the best thing no shipping charges along with quick delivery.
Prices of all products are genuinely reasonable as compared to other e- commerce apps.

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From the business

Online shopping site in India to shop Electronics, Mobile, Men & Women Clothing, Shoes, Home & Kitchen appliances online on Snapdeal in India.? Next Day Delivery? Zero Shipping Charges on SD Gold

Company Representative

Thumbnail of user kavals
Deepak J.

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