• SnapDeal

SnapDeal

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Overview

SnapDeal has a rating of 3.1 stars from 784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SnapDeal most frequently mention good quality, customer service, and nice app. SnapDeal ranks 13th among Discount Shopping sites.

  • Service
    279
  • Value
    273
  • Shipping
    273
  • Returns
    262
  • Quality
    265
Positive reviews (last 12 months): 87.5%
Positive
21
Neutral
1
Negative
2
91
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How would you rate SnapDeal?
Top Positive Review

“Focusing on the cost increasing”

SANJAY J.
7/6/24

While Snap Deal used to be a fantastic source for affordable goods, things have changed. I've successfully ordered over 9 items from them in the past, but now the prices have become quite expensive.

Top Critical Review

“Fucking unprofessional selling platform”

Mukesh M.
11/16/18

After awaiting for 3 weeks chest of drawers and no feedback from Snapdeal, they just simply offered to refund monies after none delivery. Totally unprofessional company, $#*!ing useless customer care with automated message selection.

Reviews (784)

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Other

Reviews that mention popular keywords

customer care (87) customer service (108) return request (22) quality products (62) product quality (39) customer support (21) delivery service (26)
Thumbnail of user nehah3
India
1 review
0 helpful votes
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March 4th, 2021

Great Experience... Authentic product... Great customer service. Would highly recommend the app
To everyone

Products used:
Beauty product

Service
Value
Shipping
Returns
Quality
Thumbnail of user vipulk1
India
1 review
0 helpful votes
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October 25th, 2017

Last mnth Maine nike k shoes buy kiye but 1mnth m 10 bar daalne k bad uski aisi condition h jo shayud normal non brand bhi lo uske bhi na nikle aise 7400 k shoes buy krne k bad bhi duplicate shoes dete h

Thumbnail of user divyek
India
1 review
0 helpful votes
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May 21st, 2016

I ordered a product on 3rd May in Sale and snapdeal cancelled it on 7th May. I asked for the reason and the executive advised me to place another order on 8th May. I did it as advised and guess what. It again got cancelled on 13th May. I escalated it on twitter and they again advised to place the order. I am so stupid that I again placed the order on 14th May and thought to give another chance to SD. Guess what... It again got cancelled on 18th May.

I waited for 18 days and I missed so many deals in between.

Pathetic is the word for SD customer service. They didn't tell me the reason till date and do not even have a coutesy to atleast offer me an alternative in a decent price.

Poor service. They have lost a regular customer.

Regards,

Divye Kaushik
(*******@gmail.com)

Thumbnail of user sheetalk10
India
1 review
0 helpful votes
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July 6th, 2021

I have been shopping with Snapdeal from last 3 years and every time fully satisfied with the products quality and price. Fully trusted app.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mayanks53
India
1 review
0 helpful votes
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November 18th, 2021

Many benefits for middle class family and very easy to find any particular product its also save the time and easy to return policy

Tip for consumers:
its has easy refund policy, do compare products for this, varity of products aavilable...

Products used:
shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user shubham27373
India
1 review
0 helpful votes
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August 8th, 2023

It was real experience and good to go.

Assured and trusted vendors for needful stuff
Quality and delivery satisfaction.

Products used:
Quilts

Service
Value
Shipping
Returns
Quality
Thumbnail of user rdhangwal2
India
1 review
0 helpful votes
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August 8th, 2023

It was a experiencing quality and brand assurance with easy return policy and trusted vendors.

Full refund policy available

Service
Value
Shipping
Returns
Quality
Thumbnail of user samreena4
India
1 review
0 helpful votes
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November 22nd, 2021

Overall very nice experience. Good customer service easy to reach through call and whtsp. Nice products

Products used:
Households

Service
Value
Shipping
Returns
Quality
Thumbnail of user nehas175
India
1 review
0 helpful votes
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February 3rd, 2021

Customer support is really quick and very polite. Moreover, products are available in huge range In terms or price, brands. U name it and u get it.

Tip for consumers:
Assistance

Service
Value
Shipping
Returns
Quality
Thumbnail of user poojap57
India
1 review
0 helpful votes
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January 21st, 2021

I had a great experience with snapdeal... product quality is amazing and received product on time with cute packaging.

Products used:
Mobile cover

Service
Value
Shipping
Returns
Quality
Thumbnail of user jaspreets33
India
1 review
0 helpful votes
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July 12th, 2021

Great shopping experience with Snapdeal always. Everytime I shop with Snapdeal, the products are simply amazing at affordable price.

Service
Value
Shipping
Returns
Thumbnail of user yashpals7
India
1 review
0 helpful votes
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February 27th, 2022

Good quality product snap cash quality proper address verification facility call back arrange facility free delivery all over India

Thumbnail of user chandanm5
India
0 reviews
0 helpful votes
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June 29th, 2022

It has a easy return policy and the services of snap deal are amazing. Loved shopping with snap deal.

Tip for consumers:
They have a veru easy return policy and moreover they provide good quality products and their services are amazing

Products used:
Jackets, tshirt and various home appliances

Service
Value
Shipping
Returns
Quality
Thumbnail of user gauravb2
India
1 review
0 helpful votes
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November 3rd, 2016

Mr. Kunal Bahl / Snapdeal Team I placed an Order ID: *******3007 on 17 Oct, 2016 for

Hitachi 1.2 Ton 5 Star Neo RAU514HWDD Split Air Conditioner. Now even after following everyday, making numerous calls and assurance I dont have any update regarding my order for which I already paid online. This is getting so annoying I ordered two acs on the same date, 1 from flipkart

Order ID: OD**************(1 Item)

Order Date: 17 October, 2016 11:19 PM

And the other 1 from snap deal. Now my ac from flipkart was delivered on 19th October 2016 and even installed on the same day.

Now please enlighten me if I made a huge mistake ordering the 2nd ac from snapdeal? Which I have not received as on 03 Nov. 16. They are simply postponing the delivery dates and have the bloody audacity to inform me everytime on phone that it would be delivered today itself and now even after 18 days of ordering and still no update. I had to finish a project which now stands hanging. Pls tell me who is responsible for my misery. How can your service get so pathetic and no accountability?

I had been a regular customer of snap deal since long but now I will have to think twice before ordering something on snap deal.

Gaurav Balhara
*******@gmail.com

Thumbnail of user ayeshaparveen2351
India
1 review
0 helpful votes
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July 11th, 2023

Refund policy is very easy my refund came easily within time period and I m very happy from that and good supportive staff.

Tip for consumers:
7 day easy return and refund policy is good.

Products used:
Phone cover

Service
Value
Shipping
Returns
Quality
Thumbnail of user alishas99
India
1 review
0 helpful votes
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February 3rd, 2021

I like the product and services. Mujhe mere shoes timely deliver ho gye and mujhe bahut acha laga ki mene request kiya jldi deliver krwane k liye and mujhe deliver b krwa diya gya timely. I am very happy with the services.

Service
Value
Shipping
Returns
Quality
Thumbnail of user amanl4
India
0 reviews
0 helpful votes
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June 29th, 2022

Nice product and fast delivery moreover they provide easy return policy and fast service. Done a lot of shopping here and enjoyed it

Service
Shipping
Quality
Thumbnail of user preetir13
India
1 review
0 helpful votes
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February 18th, 2022

1 Free delivery
2 Snap cash wallet facility
3 Good quality product
4 Address re verification facility

Thumbnail of user manjulathas
India
1 review
0 helpful votes
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January 24th, 2020

Duplicate product. Please don't buy. The Induleka Hair oil is also duplicate. Lost total interest. Never Will buy

Thumbnail of user amits213
India
1 review
0 helpful votes
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March 15th, 2021

Snapdeal suddenly changed. They very much improved in their services and products quality. Like it very much now.

Tip for consumers:
Must try Snapdeal

Products used:
Shop a book and a trimmer .so nice everything

Service
Value
Shipping
Returns
Quality
Thumbnail of user justind33
India
4 reviews
10 helpful votes
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June 25th, 2013

Got my money back but was disappointed of not receiving the goods after repeated extension of the deadline

Thumbnail of user rehanaj1
India
1 review
0 helpful votes
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May 16th, 2020

It is very bad that i purchased the material but inside the box nothing was there... and snapdesl is not responding. I lost my trust on snapdeal

Thumbnail of user bettinac13
New Jersey
4 reviews
0 helpful votes
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January 28th, 2022

The shipping was fast but the quality of the products I ordered was weird. However, I got them with a low price. Thanks for discounts.

Thumbnail of user deepua
India
1 review
0 helpful votes
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March 25th, 2021

I like the way snapdeal work no need to contact to anyone just use the app
Every issue will be resolved by the app only

Tip for consumers:
Every one should use snapdeal
Now leading online plateform

Products used:
Belt

Service
Value
Shipping
Returns
Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Thumbnail of user aditip24
India
1 review
0 helpful votes
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August 31st, 2023

Snapdeal is very nice online shopping platform delivery services are really good products are really amazing

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From the business

Online shopping site in India to shop Electronics, Mobile, Men & Women Clothing, Shoes, Home & Kitchen appliances online on Snapdeal in India.? Next Day Delivery? Zero Shipping Charges on SD Gold

Company Representative

Thumbnail of user kavals
Deepak J.

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