• SnapDeal

SnapDeal

Write a Review

Overview

SnapDeal has a rating of 3.1 stars from 784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SnapDeal most frequently mention good quality, customer service, and nice app. SnapDeal ranks 13th among Discount Shopping sites.

  • Service
    279
  • Value
    273
  • Shipping
    273
  • Returns
    262
  • Quality
    265
Positive reviews (last 12 months): 87.5%
Positive
21
Neutral
1
Negative
2
91
See all photos
How would you rate SnapDeal?
Top Positive Review

“Focusing on the cost increasing”

SANJAY J.
7/6/24

While Snap Deal used to be a fantastic source for affordable goods, things have changed. I've successfully ordered over 9 items from them in the past, but now the prices have become quite expensive.

Top Critical Review

“Fucking unprofessional selling platform”

Mukesh M.
11/16/18

After awaiting for 3 weeks chest of drawers and no feedback from Snapdeal, they just simply offered to refund monies after none delivery. Totally unprofessional company, $#*!ing useless customer care with automated message selection.

Reviews (784)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer care (87) customer service (108) return request (22) quality products (62) product quality (39) customer support (21) delivery service (26)
Thumbnail of user mayankn2
India
1 review
0 helpful votes
  • Send Message
June 26th, 2023

I recently had the pleasure of shopping on Snapdeal, and I must say, it was an absolute delight! From the moment I entered the website until my order arrived at my doorstep, every step of the process was seamless and enjoyable. Allow me to share my positive experience and highlight the reasons why I highly recommend this shopping site. First and foremost, the website's interface is user-friendly and visually appealing. Navigating through various categories and finding products was a breeze. The search functionality was efficient, and the filters helped me narrow down my options quickly. I appreciated the intuitive layout, which made it effortless to explore a wide range of products. The product selection on Snapdeal is outstanding. Whether I was looking for trendy fashion items, electronics, home decor, or even groceries, I found a vast array of options to choose from. The site caters to a diverse range of interests and preferences, ensuring that there is something for everyone. Moreover, the product descriptions were detailed and accurate, providing me with all the information I needed to make informed decisions. What truly impressed me was the exceptional customer service provided by Snapdeal. Any questions or concerns I had were promptly addressed by their friendly and knowledgeable support team. They went above and beyond to ensure my satisfaction and made me feel valued as a customer. Their dedication to customer care left a lasting positive impression. Furthermore, the checkout process was smooth and secure. I appreciated the various payment options available, which made it convenient for me to choose my preferred method. The site's commitment to data privacy and security reassured me that my personal information was protected throughout the transaction. Shipping and delivery were prompt and reliable. I received regular updates about the status of my order, and it arrived within the estimated timeframe. The packaging was sturdy and ensured that my items arrived in pristine condition. I was thoroughly impressed by the attention to detail and the care taken to fulfill my order.
Finally, Snapdeal offers attractive discounts and promotions on a regular basis, allowing me to save money while enjoying a fantastic shopping experience. The site's loyalty program and rewards system are additional perks that make shopping here even more rewarding. In conclusion, I wholeheartedly recommend snapdeal to anyone looking for a top-notch online shopping experience. Their user-friendly interface, vast product selection, outstanding customer service, secure transactions, and timely delivery make them stand out from the rest. I am thrilled with my purchases and will undoubtedly be returning for more. Shopping on Snapdeal is an absolute pleasure, and I guarantee you won't be disappointed!

Products used:
I recently purchased a trimmer from Snapdeal, and I must say, it has been an exceptional experience from start to finish. Allow me to share my positive review and highlight the reasons why I am thoroughly impressed with both the product and the service provided by Snapdeal. First and foremost, the ordering process on Snapdeal was effortless and straightforward. The website's interface is user-friendly, making it easy to navigate and find the desired product. The search functionality and filters helped me quickly narrow down my options and find the perfect trimmer that met my requirements.

Service
Value
Shipping
Returns
Quality
Thumbnail of user harpreets11
India
1 review
1 helpful vote
  • Send Message
October 4th, 2016

YE COMPANY JO SNAP DEAL HAI SABSE CHEAP COMPANY HAI MAINE ASUS ZENFONE MAX 3 GB RAM 32 GB ROM MOBILE MAINE ORDER KIYA THA ******* KA OR JAB MAINE PARCEL OPEN KIYA TO US ME 7573. 46 WALA SAMSUNG GALAXY J3 6 4G NIKLA VO B KISI OR K ADDRESS KA THANKS GOD MERE PASS VIDEO CLIP HAI OR 2 WITNESS B ABHI JAB YE COURT ME JAYENGE TIO MALUM PADEGA CUSTOMERS KO KAISE CHUNA LGATE HAI

Tip for consumers:
YE COMPANY JO SNAP DEAL HAI SABSE CHEAP COMPANY HAI MAINE ASUS ZENFONE MAX 3 GB RAM 32 GB ROM MOBILE MAINE ORDER KIYA THA 12999 KA OR JAB MAINE PARCEL OPEN KIYA TO US ME 7573.46 WALA SAMSUNG GALAXY J3 6 4G NIKLA VO B KISI OR K ADDRESS KA THANKS GOD MERE PASS VIDEO CLIP HAI OR 2 WITNESS B ABHI JAB YE COURT ME JAYENGE TIO MALUM PADEGA CUSTOMERS KO KAISE CHUNA LGATE HAI

Thumbnail of user rajatk27
India
1 review
0 helpful votes
  • Send Message
April 4th, 2022

Good quality products
Address verification facilities
Snapcash wallet facilities
Free delivery pan india

Thumbnail of user piyushk31
India
1 review
0 helpful votes
  • Send Message
April 6th, 2022

Snapcash wallet facilities
Free delivery pan india
Address verification facilities
Old quality products

Thumbnail of user faizana19
India
1 review
0 helpful votes
  • Send Message
April 6th, 2022

Good quality products
Snapcash wallet facilities
Address verification facilities
Free delivery pan india

Thumbnail of user tushark32
India
1 review
0 helpful votes
  • Send Message
April 4th, 2022

Snapcash wallet facilities
Address verification facilities
Free delivery pan india
Good quality products

Thumbnail of user vishalc27
India
1 review
0 helpful votes
  • Send Message
April 4th, 2022

Good quality products
Snapcash wallet facility
Address verification facility
Free delivery pan india

Thumbnail of user vidhit2
India
1 review
0 helpful votes
  • Send Message
April 18th, 2022

Good qualities product
Address verification facilities
Snapcash wallet facilities
Free delivery all over

Thumbnail of user rohitm16
India
1 review
0 helpful votes
  • Send Message
November 3rd, 2018

1 Month ho gya na product aaya na paise refund aaya bs daily chutiya banate hai 2 days 3 days bs jaisper pvt ltd mumbai ke naam se transection hua h sale koi response nhi dete h frod h ekdum

Thumbnail of user krishnapratapsinghs
India
1 review
0 helpful votes
  • Send Message
September 25th, 2021

Very bad service poor not for purchasing to Snapdeal delivery boy call karna Nahin Jaruri Nahin samajhte cal Maine call kiya Mujhse Bola Aaj delivered ho jaega Aaj Maine status Dekha order cancel dikha raha hai

Service
Value
Shipping
Returns
Quality
Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Hi Krishna, We sincerely regret to know this. Please help us by sharing the order details at grievanceofficer@snapdeal.com in order to resolve the issue. Thanks, Team Snapdeal

Thumbnail of user rhythmr
India
1 review
0 helpful votes
  • Send Message
May 12th, 2022

Good quality products
Free delivery pan india
Good address verification facilities
Snapcash wallet facilities

Thumbnail of user hemlatan
India
1 review
0 helpful votes
  • Send Message
October 23rd, 2016

This is with reference to my return request closure.

I have ordered 'Oomph! Peach Chiffon Saree' from snapdeal on 03 Oct, 2016 and got delivery on 07 Oct, 2016.
I did not like the item as its not what I ordered, the material and design is not as expected, hence I placed Return request on 08 Oct, 2016, and as per timeline details of my order my item pickup should be done on or before 10th Oct 2016.
But the pickup is being done on 20th Oct 2016 after having long followup with your team.

Now I have received below email saying We have closed your return request and the reason is its not passed through quality check.
This is ridiculous, as the item as packed as its being delivered and its being returned as the color was not the same as shown in the

So, if snapdeal doesnt want to return the money and its return policy is only for show purpose then I think I have use my consumer rights and ask for my refund via consumer court.
This is not a question of amount which Snapdeal has to return, but the question of SNAPDeal's reputation in Online Ecommerce business. If this is the service snapdeal gives then I will do the needful for my rights ASAP.

I am very frustrated with this experience I got from SNAPDEAL and off course I am going to spread it using internet as much as I can, that never BUY ANYTHING FROM SNAPDEAL...

Thumbnail of user nidav
India
1 review
16 helpful votes
  • Send Message
November 16th, 2015

Will never buy from snapdeal worst customer care service will never ever buy from snapdeal bhul se iski site b nai kholnge... hate it

Thumbnail of user pravatt
Singapore
1 review
1 helpful vote
  • Send Message
November 17th, 2016

I ordered a mrf revz 110/70-17 tyre from snapdeal on 29,0ct. Here the seller was amba tyres and my delivery date was 4-9, nov, 2016. Bt on 4, nov i got a message that the seller cant fullfill ur order and due to tha seller change to tyre world and delivery date also changed to 9-13.nov, 2016. After that on 09, nov i suddenly got a message that the seller coudnt fullfill ur order due to stock problem and also snapdeal refunded my money to my credit card. What is this? From snapdeal, the cheaters.if u have stock problem, why u show the item that it is in stock. After that i ordered the same item and paid money through credit card on 10, nov, 2016 and tha same thing repeated by snapdeal, such as order goes to amba tyre and delivery date also given to me 16-19, nov, 2016 and on 15, nov i got a message that the amba tyre couldnt fullfil ur order and order goes totyre world, himachal pradesh.nw i am frustraited. Whats my fault? They take money from customers and invest them in other ways and refund money after 10 days.so i lost my faith from snapdeal, they are cheaters.so dont buy anythaing from snapdeal.

Thumbnail of user krishang3
India
0 reviews
0 helpful votes
  • Send Message
January 11th, 2022

Sending wrong orders. Returning 2 weeks insipte of several attemps. Most dissatisfactory results.Don't buy on snapdeal.

Tip for consumers:
Do NOT buy anything from snapdesl.Worse deal you can imagine.

Products used:
Food items Sewai online it was mentioned 700 got 650 .paid 179 on packt MRP 55.Feeling cheated.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Dear Krishan,

We are extremely sorry for this experience. Please share your order details at grievanceofficer@snapdeal.com and we'll connect with you to sort out the issue.

Thanks,
Team Snapdeal

Thumbnail of user siddharthm2
India
1 review
0 helpful votes
  • Send Message
October 14th, 2018

Yeh log sirf chutiya bnana jaante hai oor kuch nhi! Dont buy anything from here! They dont even know what is customer service!

Thumbnail of user shahnawajk
India
1 review
0 helpful votes
  • Send Message
March 9th, 2021

Maine kuch dino pehle pehle wallet ka order diya tha jo ki mujhe 4 din ke andar he mil gaya. Wallet ki quality bhi kaafi achchi thi. Shukriya Snapdeal

Tip for consumers:
Complete address mention karne par order jaldi deliver hota hai

Products used:
Wallet

Service
Value
Shipping
Quality
Thumbnail of user shozabk
India
1 review
0 helpful votes
  • Send Message
December 21st, 2016

SNAPDEAL is a worst website. I have ever come through. My experience is worst with this online shopping website. Better to go with other online shopping websites like AMAZON which is far better than this fake website.
They spent so much on advertisement and show their reliability and honesty for customer but actually SNAPDEAL is the failed online shopping website which do not fulfill its commitments and having worst customer relations.

Why I am telling all this, there is a reason behind it.

I have ordered a Musical Walker 5 days before for my child and curiously waiting for my order to be delivered to me. Because of this I didn't went to market to purchase this item although I can get much better item at a very reasonable price whereas I am paying more on SNAPDEAL of the same model but due to time constraint I unable to go to market and order on SNAPDEAL which is one of my biggest mistake ever. After 5 days when the delivery time comes suddenly in the morning when I wake up I got a message that my order has been cancelled and SNAPDEAL give a very foolish and a stupid reason that the seller is not not fulfilled the order. I just want to ask that if the SNAPDEAL don't know about their seller's reason then why SNAPDEAL display the items for selling on its online portal. SNAPDEAL simply send a regret message to me about its failure and finished its formality.
It is really unprofessional. This was my first time that i ordered any item through SNAPDEAL. Really the experience is very bad with SNAPDEAL. I never want such experience with this type of worst and unprofessional online shopping website like SNAPDEAL.

I suggest all my readers that don't go with such type of online shopping website specially SNAPDEAL which makes your time and money waste unnecessary.

Regards
A Customer of SNAPDEAL

Thumbnail of user rahul154785
India
1 review
0 helpful votes
  • Send Message
August 31st, 2023

Best products and services
Easy return policy
Branded products
Low price products
Best material and fabric

Service
Value
Shipping
Returns
Quality
Thumbnail of user riyak23
India
1 review
0 helpful votes
  • Send Message
April 4th, 2022

Good quality products
Snapcash wallet facilities
Free delivery pan inda
Address verification facilities

Thumbnail of user sadiyab
India
1 review
0 helpful votes
  • Send Message
August 26th, 2019

Snapdeal company is very bad, Mene app download Kiya tha aur ek bag book Kiya but. Vo out of stock tha uske Baad massage aya ki tmhare liye ek offer hai aur vo ******* rs ya Scotty milegi uske Baad cll aya ki aap 6500 rs online transfer kr do uske Baad milega uske Baad customer care Ko cll Kiya ki to un log ne bhi bola to Mene trust Kiya ki etni badi company hai me trust kr skti hu esliye Mene 6500 rs transfer Kiya uske Baad vo log mere cll ka koi response nhi Kiya kai time try krne ke Baad pick Kiya to bht galat tarike se baat ki.

Thumbnail of user soumyas24
India
1 review
0 helpful votes
  • Send Message
October 7th, 2022

I had buyed one tshrt of size m
Tha cloth was very soft
And fitting was perfect
It was good one should go for it

Thumbnail of user shubhamh1
India
1 review
1 helpful vote
  • Send Message
May 5th, 2023

Worst aap

Don't buy from this site
Worst aap
Deveiery boy is chutiya he has no manners how to talk with customer

Service
Value
Shipping
Returns
Quality
Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Dear Shubham,

We extremely regret the inconvenience caused. Please share your order details at care_yt@snapdeal.com and we'll get this checked right away and ensure this is sorted out on priority.

Thanks,
Team Snapdeal

Thumbnail of user kiranc4
India
1 review
1 helpful vote
  • Send Message
August 21st, 2016

Worst customer services I have ever experienced, my wife has ordered THREE Gifts by meeta combos (rakhi, mug, greeting card) for her brothers on the eve of Raksha Bandhan on 1 Aug, to be delivered on her brothers address, but have received incomplete combo, a greeting card was missing on one combo, and complete different card was received for another combo, called up customer services and raised the replacement request, replacement was done for two combos, But again on 16 Aug the replacement order that has received contained the same product that have returned back couple of days ago. Called up customer service to raise complaint in regard to same but however agent has again raised return and refund request for those two combos without our consent, for which we have received message on mobile. Considering 18 Aug was Raksha Bandhan day we called up and told them clearly to cancel the refund request as it would result in one brother having gift and other two will be left with nothing.
To our surprise next day courier guys went to her bothers place and took two combos and refund request was initiated even after telling them clearly to cancel the same.
This left us in very very embarrassing position after which I called up customer service to speak to supervisor but every time I call them operator would advice that we will receive call from supervisor next day, it continued same for one whole week wherein I call them and they promise that i would receive call next day.
However after 1 week i was able to get in touch with one of the supervisors (yes i called them, not they have called), she had no answer for the same and just kept on saying only one thing all over the call that I am sorry and I am sorry.
I am sure they don't have any complaint procedure in place to handle customer service, worst customer service, will never ever use Snapdeal in my entire life and would recommend same to my friends and relatives. Now I know why Snapdeal is loosing market share because of their customer service and because of their Poor Online Line Reputation management.

Thumbnail of user balak17
India
1 review
0 helpful votes
  • Send Message
July 10th, 2016

I PURCHASE MOBILE ON JUL 5th KARBONN A 100 BUT THE MOBILE WAS NOT DELIVERD I SEE SO MANY DAYS BUT THE MOBILE WAS NOT SENT AT THE SAME TIME ORDER CANCELED WITH OUT MY PORMISSION IAM ASKING ONE THING SNAPDEAL R U CREAT THIS TYPE OF ISSUES U R NAME IS ABLOSED AND IAM ADVERTISE TOTAL SOCAIL NETWORKS FB ETC IAM USEFUL THE CUSTOMERS R U NOT REPET THE THIS TYPE OF ISSUES

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Online shopping site in India to shop Electronics, Mobile, Men & Women Clothing, Shoes, Home & Kitchen appliances online on Snapdeal in India.? Next Day Delivery? Zero Shipping Charges on SD Gold

Company Representative

Thumbnail of user kavals
Deepak J.

How do I know I can trust these reviews about SnapDeal?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about SnapDeal?