• SnapDeal

SnapDeal

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Overview

SnapDeal has a rating of 3.1 stars from 784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SnapDeal most frequently mention good quality, customer service, and nice app. SnapDeal ranks 13th among Discount Shopping sites.

  • Service
    279
  • Value
    273
  • Shipping
    273
  • Returns
    262
  • Quality
    265
Positive reviews (last 12 months): 87.5%
Positive
21
Neutral
1
Negative
2
91
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How would you rate SnapDeal?
Top Positive Review

“Focusing on the cost increasing”

SANJAY J.
7/6/24

While Snap Deal used to be a fantastic source for affordable goods, things have changed. I've successfully ordered over 9 items from them in the past, but now the prices have become quite expensive.

Top Critical Review

“Fucking unprofessional selling platform”

Mukesh M.
11/16/18

After awaiting for 3 weeks chest of drawers and no feedback from Snapdeal, they just simply offered to refund monies after none delivery. Totally unprofessional company, $#*!ing useless customer care with automated message selection.

Reviews (784)

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Reviews that mention popular keywords

customer care (87) customer service (108) return request (22) quality products (62) product quality (39) customer support (21) delivery service (26)
Thumbnail of user dhananjayg1
India
1 review
0 helpful votes
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March 18th, 2017

I want to forewarn people regarding my recent experiences with the people who is planning to order from snapdeal. These people are cheater. I ordered D-link wifi router and got it damaged. I tried to contact their customer care team moreover, IVR says your number is not registered with us whereas I called from my registered mobile number. Though I sent an email but I did not get reply from them till date. I wanted my money back or order something different instead of my current item. If it was not possible for them then my question is, why I did not get any response from them. They could have said that its not possible. My order no:- *******9443. Albeit they replaced the product, by the time my occasion was spoiled.

Thumbnail of user dgsgjuyc
India
2 reviews
0 helpful votes
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December 21st, 2019

Snapdeal customer helpline number// *******637 /// *******637 /// customer service support please contact customer helpline number all problem solve site and worst one also. As its products are very expensive and this's app is also

Thumbnail of user anups1
India
1 review
2 helpful votes
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January 16th, 2016

I am very surprise to see that Snapdeal has send me a Wrong product 3rd time in 1 month 3 days and still i have not received my correct product.
Friends be very careful don't buy any product from snapdeal as these people are Fraud, the wrong product that they have send me there the price tag has been tempered, it has been erased. They have send a product that looks like a Footpath sold item. Its totally waste of time and money.
Order ID: *******2899
Suborder Id: *******5940

Thumbnail of user carlottes
India
2 reviews
1 helpful vote
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July 7th, 2017

I had ordered for a Nokia Lumia Phone from Snapdeal and i got this with in 2 days. I was just impressed with Snapdeal. I just love the way they delivered the phone to me. The product packing was awesome and upto the mark. I am using this phone from last 1 year without any problem and still it is very good. Will definitely recommend to shop from Snapdeal.

Service
Value
Shipping
Quality
Thumbnail of user aruns20
India
1 review
0 helpful votes
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December 23rd, 2016

HIi Snapdeal.
Order ID: *******6303 (1 Item)
Your delivery services very bad. My order till now not deliver. So i can also cancel my order. Even before my order not deliver on timely and present order no deliver on time and till now no any mail/ call for deliver new time. If my order deliver on today 12:00 pm then cancel this order. So again reminder your bed services and false comments.

Arun Singh
*******196

Thumbnail of user promilal1
India
7 reviews
141 helpful votes
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January 29th, 2016

Snapdeal is bigget E-commerce website. I purchase lots of things from Snapdeal and they are give quality and genuine product with awesome price than other online shopping sites. They are providing a good service. They deliver their product before promising time, and trust their service.

Thumbnail of user pranjald1
India
1 review
0 helpful votes
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April 18th, 2017

I had ordered an item through snapdeal. But worst part is that i did not ever received the my ordered item. Almost everyday i had received sms stating delivery will be made today with courier boy contact no. I never received the item on same day and delivery boy never received my call. End of the i received message 'i was not reachable so need to reschedule the delivery'. What the hack. Snapdeal costomer service executive also not reachable. Sometime i wonder the whole business model is a fake.

Tip for consumers:
NEVER EVER ORDER THROUGH SNAPDEAL. NO GUARANTEE OF DELIVERY. NEVER PAY ON SITE, USE COD. IT MAY STRUCK YOUR PAYMENT ALSO.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sanjeevs8
India
1 review
2 helpful votes
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May 4th, 2018

Today I got call from *******155 saying I am luckey winner of snapdeal and got a car. This guy was asking my pan number and Aadhar deatils i asked him if you are from snapdeal tell me my last order id to be honest that guy was knowing my last order id number, name, address, how I made the payment, which card I used, card number and all. #snapdeal is fraud company who is selling their data to frauds. I scolded that guy saying why you are doing fraud he told me go do whatever you want he was not at all scared Guys don't do shopping from snapdeal.

Daily many people are getting cheated by these frauds. I want everyone to help me out to get this frauds *******@snapdeal I have privacy concerns with you.

Thumbnail of user bhaskarb7
India
1 review
0 helpful votes
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August 17th, 2018

I would request all people to refrain from ordering from Snap Deal as all goods they deal in are fake even if they are are of world renowned brands.
They should be taken to court for fooling customers online.
Flipcart and Amazon are much better.

Thumbnail of user rohitg4
India
2 reviews
5 helpful votes
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April 1st, 2016

Never purchase anything from Snapdeal I have purchased intex auqa young 8 GB white mobile phone(0rder no*******6399) which is having so many issues Snapdeal 7 day return policy is worlds toughest return policy. Once you will be trapped ur money wasted. They guys are good for nothing.

Thumbnail of user rajeshm48
India
1 review
0 helpful votes
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June 10th, 2021

I just got to know about Snapdeal a few days back and really found the App's user interface fascinating. It's super easy to use and takes only a few steps to place your order. I bought some household items like silicon lid cover for my utensils, some really trendy spoons and other kitchen products. Due to lockdown, I couldn't go out and was expecting my products within 10 days, however, I was amazed to see the products got delivered within 4 days and that too from different sellers with different locations. I am really really impressed.

Tip for consumers:
They have stopped charging shipping charges even for a single item of any value.

Products used:
Kitchen Products

Service
Value
Shipping
Returns
Quality
Thumbnail of user mohitr3
India
1 review
2 helpful votes
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May 11th, 2017

I ordered a tupperware multicolor lunch box on 23 march it haven't delivered to me till now but there system shows that it delivered from there side so I made a complain on 31 march they told it take 6 day for investing but after 2 MONTH they share a pod with me which shows some 1 else sign there on my behalf now they are saying it's your problem from our end it's done we cannot do any thing as
Told by one of there supervisor Arjun singh. I need my proudest either money to be written back my id is *******@yahoo.com and I am recommend you please do not dare to purchase from snapdeal one of the worst site they don't care about customer

Thumbnail of user rajvinderk2
India
1 review
0 helpful votes
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October 10th, 2019

The order shows delivered on 7th October. And I haven't received it. Placed a complaint on mail too. Got an answer tht they will revert to me. But nothing. Worsest possible site. Would never ever order from this site.

Thumbnail of user denzs
India
1 review
2 helpful votes
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October 23rd, 2015

I look would to give them '0' stars. I ordered a bean bag on 14thoct 2015 they charged me 540. ₹. Till now I have not received shipment details. Nor no proper response for my complaint. Its been 10days its still showing processing statement. My kind advise is plz don go for credit or debit card payment method. Go for COD. If COD is not available for that product don't go for that. They are worst then beggars who steel customers money. Please be aware..

Thumbnail of user rockys63
India
1 review
0 helpful votes
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April 1st, 2021

Few days back, I had purchased a watch from Snapdeal. The watch is from a well known Indian Brand. I usually check out different websites/local shops before purchasing any product. The deal I got in Snapdeal was unwatchable.It was one of the hot selling item on Snapdeal. I clicked the deal immediately and purchased it.

That was the just the beginning. As I got the ordered item, it was altogether a different feeling. A great product was delivered within no time.

Wonderful experience! I will recommend Snapdeal to anyone and everyone!

Products used:
Watch

Service
Value
Shipping
Returns
Quality
Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Thank you so much for sharing this! :)

Thumbnail of user rahulp21
India
1 review
0 helpful votes
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December 12th, 2016

Hii guys,
Please do not purchase anything from snapdeal they peoples doing fraud, guys i ordered redmi note 3 and they supplied worst samsung phone and they are not ready to take that wrong delivered mobile. They are just avoiding and asking for photos. The customer service is also doing same. They are just giving timings for collection of that parcel but actually not collecting.

Thumbnail of user pradeepr5
India
1 review
1 helpful vote
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March 13th, 2017

Snapdeal has the worst service. Bought Lenovo A1000 a month back. Returned the item as it had some internal fault. After 2 weeks they are telling me that I have forgotten to send them the earphone and they cant diagnose the problem and will send back the phone as it is which is not the case. I sent the phone as it is with every thing inside. When asked about their process of picking the item they tell me they check the item once it reaches Snapdeal even though there is a process where they have to check if everything is present while picking it up. Due to their negligence I got the faulty phone over that they sent me the phone without earphone.

Thumbnail of user rinkia1
India
1 review
0 helpful votes
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August 1st, 2017

NO EASY Return Policy, fooling customer

I am experiencing very bad service from Snapdeal. I am not satisfied with the ordered product from snapdeal which is (F&D Bluetooth speaker). But, snapdeal clearly said that they will not return any electronic product.

Here is my concern- WHY SO? If I am getting any defective/not working product, why snapdeal doesnt provide return of that product.

On the other side online sites like Flipkart, Amazon are providing easy return of their electronic product.

We should not purchase any product from snapdeal, if this kind of service they are providing to their customers. Moreover, we are not getting any option to connect to there customer desk, there is one Customer service contact no.: *******2126, but there is not option to talk to their executives and discuss your concerns.
I am highly dissatisfied. I will not refer anyone to prefer snapdeal for any shopping.

Thumbnail of user gauravs87
India
3 reviews
0 helpful votes
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May 29th, 2020

I will not recommend this site not bcoz they lack in any aspect of delivering the product in time or regarding quality of product the reason for my not recommending to this site is simply based on the price they give the product they provide in costly rate as in today's time of high competition you should consider everything there delivery time is may be one of the best but some times they also take delivery charges all in all because of few reasons they lag behind

Thumbnail of user ashokt4
India
1 review
2 helpful votes
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November 22nd, 2016

On 10th nov. 2016 I purchased a mixer grinder from snap deal but till 24th nov. 2016 I did not received same. Although estimated delivery date was 16th nov. 2016.

I tried to call customer care but no one has answer about this delay. I have sent at least 10 mail to customer care but I just received computer generated mail that your problem will be solved within 24 hour.

My snapdeal complaint no -*******

http://www.mouthshut.com/ just publish positive post. Because they take money from snap deal. Read other website people are abusing Snapdeal.
Yesterday i post a my review against snap deal but that not publish by mouthshut.com

Tip for consumers:
On 10th nov. 2016 I purchased a mixer grinder from snap deal but till 24th nov. 2016 I did not received same. although estimated delivery date was 16th nov. 2016.

I tried to call customer care but no one has answer about this delay. I have sent at least 10 mail to customer care but I just received computer generated mail that your problem will be solved within 24 hour.

my snapdeal complaint no -36614821

http://www.mouthshut.com/ just publish positive post. because they take money from s

Service
Value
Shipping
Returns
Quality
Thumbnail of user daivank
India
1 review
1 helpful vote
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November 2nd, 2016

I have redmi note 3 but this order is received one day after as per commitment date, but problem this mobile and as been place return request in saturday but still not any sale come and collect mobile, i serval time call customer care he say i have raised query and resolve in 48 hours..

Thumbnail of user nivethaj
India
1 review
1 helpful vote
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May 4th, 2021

The below attached brush pens pack's original rate is Rs195 but you guys have marked Mrp for Rs700 and selling it for Rs443 and you are giving offer to us for Rs 256 how bastards you guys are!? Iam going to share this all over the social media platforms and show your true colours sucking people's money like leaches. You guys don't deserve single star also. நாசமா போவிங்க டா நாய்ங்களா...

Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Hi Nivetha, we never want our customers to face any inconvenience from us. Please share your order details and we'll get this sorted out on priority. You can also email us at grievanceofficer@snapdeal.com. Thanks, Team Snapdeal

Thumbnail of user bhawnaa1
India
1 review
0 helpful votes
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November 16th, 2023

Pls don't buy anything in bulk from SNAPDEAL bcz you faced any problem and want to return they will reject. I Ordered 6-7 products but I need to return all the products bcz of size fit issues and 1-2 cloth quality issues but after 5 returns they reject my next return request. Reason they are giving...that after 4-5 return you cannot return anything and it is our company policy. Who said we can not return all the products if we are not liking it. I have 1900rs product which I ordered first was loose than I replaced in smaller size now they are tight on me so I want return but they are not returning my product bcz of multiple return. What type of thug policy you have. If I am not liking it than I will return na why would take it zabardasti. No other company have this stupid policy than why you have and if you have than show me in written first.

Tip for consumers:
Pls don't buy from here. Bcz after 4-5 return they will not return anything and your money will stuck with those products which you are not liking it bcz of any reason

Products used:
Rigo dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Dear Bhawna,

Sincere apologies for the unpleasant experience. Please share your order details at care_yt@snapdeal.com and we'll get this checked right away and ensure this is sorted out on priority.

Thanks,
Team Snapdeal

Thumbnail of user naveenb3
India
1 review
0 helpful votes
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February 7th, 2017

Snapdeal is the best way to put your money on hold for as long as you want. They advertise for 2 days sure delivery with SNAPDEAL GOLD and ask for prepaid payments. Once you place the order and pay the amount they dont give a damn about the product. Neither d product is going to be delivered to you on time and once you think of Cancel the same they are not ready to refund the amount until and unless you take legal actions. I already had appended 1500 bucks just talking to their Customer Support Team. They talk to you calmly no dopubt and assure you that the problem is going to be resolved with in next 24 hours but nothing gonna happen. Even Their CEO level Team & Senior Media Deptt. Team are unable to keep their words. So just avoid Snapdeal and stay out of problems. Here its a month and still begging for my around 20 K bucks. Finally going with Consumer Court.

Thumbnail of user jaganm2
India
1 review
0 helpful votes
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December 28th, 2016

Sends a broken product, refuses to arrange a reverse pickup. As if the customer mistake to get a broken product is forced to send the product manually by the customer. Doesnt know what customer service means. One idiotic company which is digging its grave. Doesnt deserve even a point. Dont trust snapdeal and dont buy from them. Its waste of your time, resources and money.

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Online shopping site in India to shop Electronics, Mobile, Men & Women Clothing, Shoes, Home & Kitchen appliances online on Snapdeal in India.? Next Day Delivery? Zero Shipping Charges on SD Gold

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Thumbnail of user kavals
Deepak J.

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