soccer.com

Avoid the frustration and disappointment of dealing with this company.

I ordered a pair of cleats that were in stock and it took them four weeks to arrive. By their own records it took them seven days before the shoes were shipped. Promised arrival dates kept getting pushed back until it was too late as my season had started. They seem to use some discounted FedEx ground service which took three weeks to go from NC to WA. Calls to customer service would have me on hold for 40+ minutes and offer no assistance. Similarly, email to customer service were never answered. I ended up buying shoes locally and then refusing the shipment when it finally arrived. Find another online retailer or buy locally. Don't waste your time with soccer.com.

We've ordered our children's soccer uniforms from Soccer.com for 10 years. There has never been a positive experience. The shipping is usually delayed. Customer service employees are not empowered to help customers. I wish we could buy the uniforms somewhere else. Also, what's up with the marketing loyalty program - I think it best you turn it off - I've been a Gold Goal Club member for 10 years and spent thousands of dollars - why don't I ever qualify for free expedited shipping?

Worst experience I've ever had in 10+ years of youth soccer. Gear is poor quality too and has already started to fall apart after less than 60 days. Orders take 2+ months to arrive and their customer support is horrible.

I ordered my son's soccer team uniforms back on 2 November 2019. Today is 19 November 2019 and his uniforms are still not here. He had to miss a game last week because of it. The worst part is, it doesn't matter if you pay extra for faster shipping because it's equally slow. If I could have ordered with a different company... I would have because this is ridiculous! My son has another game this Thursday (day after tomorrow) and I'm hoping his uniforms make it before then. Maybe Soccer.com should have a talk with FedEx on how their product is delivered to customers. Something has to give here. There are so many negative comments concerning the turnaround time, one would think something would change. Ugh :(

How this place stays in business is a mystery to me. They delivered one item of six for our daughters soccer season and never delivered the remaining items during the entire season. Multiple calls to customer service were followed by empty promises the rest of the order would be overnighted to us. This made our daughters entire season more stressful as she did not have the correct jerseys and had to keep requesting to borrow last years version from her other teammates. Here we are with a week left in the season, I'm trying to get a refund for items never received and their customer service solution is to put me on hold and never come back to the call. I tested and they left me on hold for over an hour before I hung up. If your club has the option try to find a better solution for your uniform needs these folks abuse and simply don't care about their customers.

Every time you look up a cleat it will show in stock, but once added to your cart it shows the "sorry out of stock" I thought this was just a glitch for certain pair until i saw it happening to every single shoe I chose. Very frustrating to spend so much time researching a pair of shoes finding it and not being able to purchase it. To make it worst I finally found a pair of shoes that by the grace of god didn't give me the out of stock message, but when i purchased them they kept getting delayed and took almost 2 weeks to get to me. Definitely regret purchasing the $10 reward club that's suppose to give you discounts, since its impossible to find shoes that are in stock. Taking my business elsewhere. Fix your damn site!

Its thursday morning 8:50 am. when i call the voice mail says they are closed.

The website says they are a 24/7 customer service center

Trying to find out about my order for my child's team jersey... order status says it shipped on 6/22 and was deliver 6/24 and also says it will be ready to ship on 7/7...

Wow!

Fingers crossed? We start our season in 2 weeks...

Hope they start answering the phone by then :)

So the company has two choices:
Option #1:
Pay better wages and hire more workers. Orders will be filled in a timely manner.
Option #2:
Don't let your huge profits slip- delay the deliverables by weeks after orders are taken. Let children go to games with no jerseys for weeks after orders are placed. Drink more rationalization.

Products they claim to have in stock and are ready to ship are, in fact, not on hand. When I contacted customer service 12-hours after placing the order, they indicated they could not cancel the order. Stay the heck away from this store if you cannot wait a month or more to receive your products

Ordered a pair of goalie gloves on August 18. They processed and charged my credit card. Immediately told me that the gloves would not be delivered until September 20 and should arrive by September 27. On September 28, went online and their own website said that they were shipped and delivered on September 2. Never received. Emailed customer service who said item was no longer available and they would be cancelling the order. Their email said, "you won't see any charges to your credit card for the cancelled item" yet they charged me over a month ago. Now, I'm having to get them to process a refund. This company is total crap.

In my first order, the wrong number for the soccer uniform came. No refunds. Placed a second order and it took a whopping two hours. The lady put me on numerous hold and once wrapping up she forgets to take my credit card info.
After giving my CC number no payment was withdrawn from my account.
Called them again and made sure the correct number was placed on the correct type of uniforms. This call again took another hour and a half.
I created this order two months ago and two jerseys no pants came. Guess what? They forgot to put the number on the uniform. Stay far away from this company. It's not only a few others out there that has complaints. Go on facebook.com and search their reviews. This company is a total joke.

Depth of product lines is strong, however, ordering is a fiasco. If you have more than six errors in one ordering process, you are probably an average order. In several orders through this site we have had over two dozen ordering issues, incorrect sizes, incorrect gender sizing, product out of stock, wrong size shipped... The list goes on. Unfortunately, customer service is completely unable to help, since they don't seem to place the orders themselves, but rather defer the ordering process to a warehouse or a third party. This is where everything goes south. Unfortunately, you must escalate above customer service in order to begin rectifying the issues. We are still in the middle of one, with over 15 incorrect issues, slow shipping speed, and many, many hold charges on a credit card that have to be deleted or reversed. If ordering a kit for more than one child, you may have to go to your credit card site and add up all of the total charges to ensure you are not overcharged.

I've had a pretty good experience with soccer.com, they have most all of the licensed merchandise from your favorite soccer/football teams. They are a little pricey and sometimes runs out of items quickly

I bought two jerseys on sale and two balls. The subtotal was $91. Shipping was $24. Then when FEDEX came to deliver the package, I was charged another $48 at the door before they would let me take possession. In case you're keeping track, on a $90 purchase, I spend another $72 on top of that. Customer service is farcical.

We have been waiting almost 2 months for my childs uniforms. I have called and they can not give me any information. All they could tell me is sorry for the delay. We ordered july 21 and it is now September 18 and still nothing. Website states will ship on Aug 31 and arrive September 15. My sons season started September 10 and can not play because of this. I understand staffing and everything but cut off orders if you can not full fill the current orders.

My order was placed in october and has been delayed 4 times now and wont even be here for Christmas like it was intended. Not only that but now the gift card I used has been spent and I will have to set up a new payment method which would undoubtedly screw something up and delay the process even more. I've been a customer for years but after this experience I will be shopping somewhere else. Even after multiple attempts via email and phone calls this issue had not been resolved. Completely disappointed.

Paid for 2 night express service. Order did not ship until the third day, after I sent 4 emails to customer service. The product is now completely worthless to me as I had to find it from a brick and mortar store to get it in time. Still have not been able to get through to an actual person for a refund. Will never use this site again.

I ordered a pair of shoes (at a reasonable price) but the delivery date changed multiple times. While I got a good deal for what I bought, I never have this problem when purchasing from Amazon or other more reputable online retailers.

I ordered my son's uniform THREE months ago, and it's STILL in shipment. I think they're using a bicycle to do deliveries. This is after it took two full month to even get around to shipping it! I can't imagine how this company is still in existence. I hope to God the uniform is the correct size (also super weird measurements on their site, so I can't be sure we got them correct in the first place), and that the uniform is not damaged somehow. I tried emailing for a ship date, and they ignored the first email for a month. I emailed again, and two weeks later got a generic response that they have high volumes. Yes, so don't take on orders you can't get out in time! One of the worst companies I've had to encounter.

Our son plays on a travel team and the club uses soccer.com. Absolutely wretched customer service. We order our uniforms and are told it will take 4 weeks because the items are customized. We have tournaments before the uniforms will get here, they say they can't expedite them. I'm guessing they process orders in US and have them shipped in from overseas, probably China, and then send them out from NC. We offered to pick them up because we are 3 hours away, and they said no. Our last order took almost 5 weeks to arrive. It smells bad. I would NEVER order from these people if I had a choice. They are terrible, stay away! They don't back anything they sell either once they have your money you are on your own.

I ordered my daughters soccer stuff in August, it's the middle of October and her season is almost at an end. I paid extra for faster shipping and it still hasn't shipped. The person on the phone said her stuff hasn't even started to be customized, they refuse to cancel my order even though I went to $#*!s and bought her everything she needed so she had what she needed.
It's absolutely insane that these people are offering faster shipper on their website and say that's how you can get your stuff faster…. Now I'm being told there's ANOTHER 3 week wait after already waiting since August…

Thieves is what they are.

Warning! Do not buy your soccer uniforms or gear from here! Everything arrives very late (even if you pay extra for rush shipping), they do not offer tracking information so you can know the status of your order, calling customer service will cost you an hour of your time waiting on the phone (and they do not offer clear or helpful solutions- they only say that they do not have access to that information), and they have unexpected delays that push your order back a week even after getting an estimated shipment date (according to customer service "that is only an estimate"). My order is being delayed by two weeks so far and they cannot give me a clear answer. I have already called customer service on three occasions and they do not follow through on their promises. They are shoddy crooks! Avoid at all costs!

Some of this is my own fault for assuming this company would uphold a professional standard of business. The problem is I emailed them and told them I would be perfectly fine if they cancel the order and I can order from another dealer. They told me they are sorry its taking longer then expected but assured me that it would be on its way soon. This was over a week ago and 2 missed games of needing the item. End of the day I should have done a better job vetting a new company I purchased from but in the end I assumed a business that was not a new company would be able to fulfil orders and keep their word.